Deck 6: How Managers Communicate

Question 1

Being a good communicator starts with appreciating how complex communication is and understanding the key elements of the _________ process.

A) evaluation
B) communication
C) managerial
D) organizational

Answer 1

B

Question 2

Managers are watched, and their appearance, behavior, actions, and attitudes are symbolic to others.

Answer 2

True

Question 3

Communicating with candor means being direct, honest, and clear about what employees need to do to meet objectives, while also expressing respect for others and not making people feel slighted, controlled, or exploited.

Answer 3

True

Question 4

Good communication means giving speeches, issuing orders, and talking with consultants.

Question 5

If communication is ineffective, significant problems can result, including:

A) poor employee morale
B) decreased performance
C) lack of innovation
D) all of these

Question 6

Your credibility is based on your knowledge and expertise as well as how you relate to others.

Question 7

Supportive listening expands a manager's credibility in the eyes of others and enhances the manager's influence, effectiveness, and success.

Question 8

Encoding and decoding can sometimes cause communication errors.

Question 9

Electronic methods decrease the potential for communication errors.

Question 10

The medium by which the message is sent is the _________.

A) phone
B) voicemail
C) channel
D) internet

Question 11

People are less likely to remember opening and closing comments rather than what comes in the middle.

Question 12

What is the message?\

A) A tangible formulation of the thought or idea sent to the employee
B) A series of words
C) A channel for higher thinking
D) An assortment of thoughts

Question 13

You can relieve some of the anxiety associated with giving a presentation by focusing on communication rather than performance.

Question 14

Why is feedback so important?

A) Because of the potential for communication errors
B) Because managers learn from it
C) Because data is needed
D) Because everyone needs to voice their opinions

Question 15

As a manager, you will likely spend at least __ percent of your time directly communicating with others.

A) 30
B) 45
C) 80
D) 97

Question 16

A manager who has the ability to deliver rousing speeches or write brilliant commentary, but who doesn't know how to listen, is _________________.

A) likely to fail
B) not an effective communicator
C) unable to make decisions
D) a good leader

Question 17

Human communication is quite complex and fraught with opportunities for ________.

A) comparison
B) the future
C) knowledge
D) misunderstanding

Question 18

When people __________, the organization and everyone associated with it will eventually suffer.

A) are afraid to speak up
B) find that no one is listening
C) don't care enough to speak up
D) all of these

Question 19

_______ communication is the process by which information is exchanged and understood by two or more people usually with the intent to influence or motivate behavior.

A) Manager
B) Human
C) Nonverbal
D) Good

Question 20

Telephone discussions facilitate the assimilation of broad cues and deep, emotional understanding of the situation.

Question 21

To act as sensegivers, ________ are communication champions.

A) employers
B) facilitators
C) employees
D) managers

Question 22

What is the medium by which a message is carried from one person to another?

A) text message
B) communication channel
C) blog
D) newsletter

Question 23

Candid communication limits common problems such as ____________.

A) meaningless meetings
B) workplace incivility
C) rancorous silence
D) all of these

Question 24

______ refers to consciously striving to grasp and interpret a message's genuine meaning.

A) Reading
B) Controlling
C) Listening
D) Encoding

Question 25

Who is responsible for the values that guide decisions and behavior?

A) employees
B) managers
C) everyone
D) human resources

Question 26

Asking questions makes people ___________ solving their own problems.

A) deny responsibility for
B) accept responsibility for
C) feel insecure about
D) none of these

Question 27

What can you do to engage people in conversations that help move the team, department, and organization forward?

A) create an open communication climate
B) actively listen
C) ask questions
D) all of these

Question 28

What is an important part of creating an open communication climate?

A) persuasion
B) positive working relationships
C) communicating with candor
D) active listening

Question 29

What can you do to build an open communication climate?

A) Have weekly staff meetings
B) Institute a suggestions box
C) Remove conventional hierarchical and departmental boundaries
D) Require weekly written reports

Question 30

Managers who are perceived as good listeners are promoted ____ as compared to those who don't have effective listening skills

A) less often
B) more often
C) rarely
D) none of these

Question 31

By demonstrating that you make well-informed, sound decisions, you ______ others' confidence in your knowledge and expertise.

A) decrease
B) increase
C) instill
D) manipulate

Question 32

Describing how what you are requesting will benefit others as well as yourself is an example of being ________.

A) candid
B) ruthless
C) persuasive
D) manipulative

Question 33

At Dallas Distributors, all employees from all departments are invited to attend quarterly meetings where the president and other executives share all of the financial statements, explain the company's goals, and provide details on all high-level decisions. Dallas Distributors practices __________.

A) Closed-door policies
B) Open communication
C) Truthfulness
D) Mass emailing

Question 34

What is the term that refers to the process of influencing how others construct meaning and make sense of their environment?

A) sensegiving
B) counseling
C) supervising
D) informing

Question 35

Venture is a small, fast-paced software development company. Steve, the owner and manager, constantly asks his employees to give him candid feedback, both in weekly team meetings and during informal, spontaneous conversations. This leads to __________.

A) more meetings and longer hours
B) more ideas and faster learning
C) closed door policies and harassment
D) none of the above

Question 36

Why do most managers fail at their attempts to persuade?

A) They think of persuasion as aggressively convincing others to see things their way.
B) They think of persuasion as a useless tool.
C) They do not try hard enough.
D) They think the employee will use it against them.

Question 37

The most effective managers learn to sense others' emotions and adjust their approach to ____________.

A) get the desired outcome they want
B) persuade and coax employees into feeling secure about the task
C) manipulate others
D) match the audience's ability to receive their message

Question 38

What stimulates critical, independent thinking, encourages people to use their creativity, and leads to deeper, more lasting learning?

A) asking questions
B) breaks
C) email conversation
D) staff meetings

Question 39

When Matt is talking to his employees, he has a tendency to either let his mind wander, or he starts thinking about what to say next and strives to make a point without first hearing what the other person is saying. Matt needs to improve his __________.

A) active listening skills
B) attention span
C) managerial skills
D) manners

Question 40

Who is responsible for shaping how people think about their work and the organization they work for?

A) CEOs
B) janitors
C) employees
D) managers

Question 41

Some important things to remember when "polishing" your presentation are:

A) Dress for success.
B) Use imagery.
C) Smile.
D) all of these

Question 42

When practicing a presentation, you should ______.

A) ignore feedback
B) time yourself
C) not ask questions
D) wait to prepare until just before the presentation

Question 43

To give an effective presentation, stop occasionally to take a breath and review your notes. Don't be afraid to

A) omit details as you go
B) pause occasionally
C) slow down
D) none of these

Question 44

Messages transmitted through action and behavior, which accounts for at least half of the entire message received in a personal encounter, is known as ______.

A) mind reading
B) verbal communication
C) physical actions
D) nonverbal communication

Question 45

When the communication is highly important, such as a department-wide announcement, ask someone to read it before you send it to learn how it comes across. Why is this important?

A) You can come across as cold or arrogant via e-mail
B) You can come across as insensitive.
C) neither of these
D) both of these

Question 46

Allison, a small business owner, believes in volunteering. To encourage others to get involved, she gives her employees an extra hour of pay each week if they devote that hour to some volunteer activity. Allison is using ______ to symbolize her vision and draw attention to specific values and ideas.

A) actions
B) emails
C) conversations
D) incentives

Question 47

What is pace in reference to presentations?

A) rhythm
B) speed
C) movement
D) all of these

Question 48

To be the most effective, select a _________ based on whether the message you need to convey is routine or nonroutine.

A) communication channel
B) electronic channel
C) device
D) system

Question 49

Many people don't realize they are always communicating by their ______.

A) facial expressions
B) body language
C) behavior
D) all of these

Question 50

What is encoding?

Question 51

The richness of an information channel is influenced by what characteristic(s)?

A) the ability to handle multiple cues simultaneously
B) the ability to facilitate rapid, two-way feedback
C) the ability to establish a personal focus for the communication
D) all of these

Question 52

The best presentations are audience centered and connect with the audience early on which causes people to ______.

A) pay attention
B) daydream
C) ignore the information
D) leave

Question 53

Calling an employee into your office can emphasize hierarchy and your status as ______.

A) customer
B) subordinate
C) partner
D) manager

Question 54

The method of communication where you choose to carry out a communication can be symbolic because _______ .

A) people can't decipher messages
B) people decipher messages
C) people attach meaning to a manager's choices
D) people don't attach meaning to a managers choices

Question 55

The amount of information that can be transmitted during a communication episode is known as ________.

A) communication channel
B) continuum channel
C) channel diversity
D) channel richness

Question 56

As a manager, be aware of what you signal to others in addition to your verbal messages because people will interpret _______, just as they attach meaning to your words.

A) your actions as symbols
B) your emails
C) your messages
D) your memos

Question 57

The increased use of e-mail in business communications is one reason top executives are paying more attention to their managers' writing skills. If you cannot communicate well in writing, you will ______ your opportunities for advancement.

A) increase
B) predict
C) limit
D) neutralize

Question 58

Research suggests that if there is a discrepancy between a person's verbal and nonverbal communication, the ______ is granted more weight by the interpreter.

A) verbal
B) communication
C) person
D) nonverbal

Question 59

Prepare your talk by breaking the subject into main points and gathering the information, examples, and _____ you need to support each point.

A) powerpoints
B) statistics
C) posters
D) infographics

Question 60

Chris travels constantly, so he communicates with his employees mostly via email and text messaging. He is famous for missing conference calls. As a result, his employees are frustrated and believe that he is not interested in them or the work they do. Chris has made the mistake of allowing ______ communication to take the place of human connections.

A) electronic
B) verbal
C) physical
D) silent

Question 61

List and explain the 5 P's of effective presentations.

Question 62

Explain channel richness. What influences channel richness? How should someone select a channel?

Question 63

Why do we communicate with candor? When do we use candor? Give examples of how to communicate using candor.

Question 64

Why is the art of persuasion important?

Question 65

What is a communication champion?