Deck 1: The World of Integrated Marketing Communication

Question 1

To be effective, brand differentiation must be based on tangible as well as intangible differences between brands.

Answer 1

True

Question 2

GM is trying to reinvent the Cadillac brand with new car designs and a new brand story. They commission an integrated marketing communications campaign using several media. A key component of their ads is music by contemporary groups like the Teddy Bears and Melikka. GM is considered:

A) the client
B) the advertising agency.
C) regulatory agencies that control advertising.
D) the audience member who receives a message.

Answer 2

A

Question 3

When trying to deliver an advertising message to a professional audience, the medium of trade journals is most predominantly used.

Answer 3

True

Question 4

Albertson's is a retail chain that sells groceries. It has stores in 31 western, northwestern, mid-western and southern states. It is most likely to use national advertising to reach its target market.

Question 5

An incumbent senator appears on television, saying that she should be re-elected because she has brought jobs to the state. Obviously, this effort is mass mediated and is an attempt to persuade. For it to be considered advertising, which other condition must be met?

A) The claim must be regulated by the Federal Communications Commission.
B) The airtime must be paid for.
C) It must be a public service announcement.
D) The other candidates' opinions must be presented.

Question 6

A target audience is the whole group of consumers that will see an advertisement or an advertising campaign.

Question 7

The communication production process produces the content of all advertising messages. The communication reception process produces the same interpretations among all audience members.

Question 8

Attempting to develop recognition and approval of a brand over time, direct response advertising relies on imagery and message themes that emphasize the benefits and characteristics of a brand.

Question 9

Honda purchases a 30-second television commercial on ESPN to run in a telecast of an NCAA men's basketball game. The commercial touts the reliability of Honda and its new 100,000 mile manufacture warranty. This advertising for Honda is all the following except:

A) paid for.
B) mass-mediated.
C) an attempt to create needs.
D) a communication.

Question 10

Mass communication has two major components: production and reception.

Question 11

Advertising is important to marketers because it is the best way dramatize a brand's values beyond its physical features.

Question 12

The responsibilities of conception, pricing, positioning, and distribution of ideas, goods, or services are referred to as the marketing mix.

Question 13

Which of the following is an accurate description of advertising?

A) Advertising plays a pivotal role in world commerce.
B) Advertising is a big part of our language and culture.
C) Advertising reflects the way we think about things and see ourselves.
D) All of these are accurate descriptions of advertising.

Question 14

Advertising increases levels of consumer purchase of specific brands, which in turn affects gross domestic product.

Question 15

A company that markets a vitamin supplement produces a commercial that has the stated purpose of simply delivering straight information about the product. It is still an attempt to directly generate sales.

Question 16

Corporate advertising is intended to create a favorable attitude towards an entire corporation, rather than any specific brands.

Question 17

IMC is the use of many tools, including advertising, in a coordinated manner to build and maintain brand awareness, identity, and preference.

Question 18

Acme products markets a new line of eco-friendly household cleaning products in Southwest Florida. To raise awareness and encourage trial, they buy advertising time on cable TV, place full page ads in women's magazines, and provide "cents off" coupons via local newspapers. Each new communication undergoes a review process to ensure that it displays the new "green" brand logo. Acme is doing which of the following:

A) Segmenting its target audience
B) Commissioning an advertising campaign
C) Managing the IMC process
D) None of these

Question 19

Motorola's worldwide advertising campaign for cell phones is an attempt to provide a common theme and presentation in all markets including consumers in North America, Europe, Asia, Africa, Australia, and South America. This is an example of a global advertising campaign.

Question 20

A public service announcement (PSA) for the Partnership for a Drug Free America is aired on three major television networks for free. This is an example of a public information message, not advertising.

Question 21

Which of the following is NOT an element of the marketing mix?

A) Product
B) Price
C) People
D) Distribution

Question 22

When demand for goods and services is stimulated by advertising, the economic system of the country benefits by

A) increased brand loyalty.
B) an increase in the gross domestic product.
C) increased inelasticity of demand.
D) reducing the amount of money needed to compete within a product category.

Question 23

Market segmentation is

A) breaking down a large, heterogeneous market into submarkets that are more homogeneous.
B) aggregating small, homogeneous submarkets into a large, homogeneous market.
C) creating a perceived difference in the mind of the consumer between the advertiser's brand and competitors' brands.
D) identifying a competitive niche the brand will occupy.

Question 24

Lowering the cost of each item produced because of high-volume production brought on by demand stimulation is

A) brand loyalty.
B) inelasticity of demand.
C) economies of scale.
D) economies of sales.

Question 25

When advertising acts to encourage and maintain brand loyalty it supports successful price increases. Economists call this:

A) inelasticity of demand
B) selective demand stimulation
C) direct response advertising
D) primary demand stimulation

Question 26

In targeting professionals (such as doctors, lawyers, and teachers) with advertising, the advertiser must be aware that

A) the language and images used in the advertising for this audience often rely on esoteric terminology.
B) the advertising is best placed in general interest magazines such as Time.
C) members of this audience have broad, generalized needs.
D) there are only common circumstances that members of the audience recognize.

Question 27

According to the model of mass-mediated communication, which of the following statements is not true?

A) Advertising content is the product of interacting institutions.
B) Advertising content is, in part, a function of the conventions, rules, and regulations of the media being used.
C) Advertising content is, in part, a function of the advertiser's expectations of its audience.
D) all of these

Question 28

A critic of advertising tells you that the costs of advertising are built into the costs for products, which are then passed on to the consumer. You have decided to argue the point with him. Which argument should you not present?

A) This must be balanced against the time it would take a person if he or she had to search for information about products without advertising.
B) Economies of scale spread fixed costs over a large number of production units
C) The increased demand for products that results from advertising can lower the cost of the production of the products.
D) This is a misconception. Often, the costs of advertising are not built into the costs for products.

Question 29

Titleist, the manufacturer of golf balls, runs a commercial featuring professional golfer John Daly. A group of people watching the commercial at a country club all interpret the commercial in a similar manner. When members of an audience share a similar interpretation of an advertisement like this, it is most likely the result of

A) the content of the commercial.
B) the choice of spokesperson.
C) the similar background and social standing of the audience.
D) the characteristics of the product being advertised.

Question 30

You have been asked to analyze advertising industry expenditures by target market. You want to start with the market that is most often targeted by advertisers. You begin by looking at

A) household consumers.
B) government employees.
C) professionals.
D) members of trade channels.

Question 31

CampusTown Foods, a local grocery store, has decided to run a series of advertisements. For this to be considered an advertising campaign, which one of the following conditions must be met?

A) The advertisements must communicate a cohesive and integrated idea or theme.
B) The advertisements must appear over an extended period of time.
C) The advertisements must appear in multiple media.
D) The advertisements must focus on store products rather than store services.

Question 32

You and your best friend watch the same television commercial together. You think that the spokesperson in the ad is quite humorous. Your friend thinks that the spokesperson is just plain stupid. This is an example of

A) the result of differing content upon viewers.
B) the creation of different meanings based on social and cultural context.
C) an ad that cannot be effective.
D) one person not exercising intent of interpretation.

Question 33

In 2000, Volkswagen spent about $551 million per year in advertising. Volkswagen sales were around $15.7 billion. Volkswagen's advertising spending as a percentage of sales was approximately 3.4 percent. General Motors spent about $3.9 billion in advertising over the same period of time. GM's sales were around $136 billion. GM's advertising spending as a percentage of sales was approximately 2.8 percent. According to the book, this information supports the argument that

A) it is difficult to identify a predictable relationship between advertising and sales.
B) the cost of advertising results in higher prices for consumers.
C) advertising does not stimulate competition.
D) advertising does not ultimately benefit the economy as a whole.

Question 34

Hallmark runs a commercial saying that people who receive greeting cards appreciate the cards more when they see the Hallmark name on the back. This is an example of

A) primary demand stimulation.
B) direct response advertising.
C) attempting to add symbolic value to a product.
D) integrated marketing communications.

Question 35

Great Outdoors, a manufacturer of camping equipment, sells several lines of tents that are very similar to each other. The company does not want one line of its tents to steal market share from another line of its tents. To protect against this, it must be concerned with

A) creating differences between the lines of tents, based on tangible, real differences.
B) making sure advertising for one line of tents does not appear in the same medium as advertising for another line.
C) primary demand stimulation.
D) effective internal positioning.

Question 36

Integrated Marketing Communication

A) is only important for national advertising campaigns.
B) pertains only to campaigns involving three or more media options.
C) uses various promotional tools, including advertising, in a coordinated manner to build and maintain brand preference and loyalty.
D) is regulated on a federal level by the Federal Trade Commission (FTC).

Question 37

FireFighters is a company that manufactures smoke detectors. It runs a newspaper advertisement that reminds people of the need to have a smoke detector on every floor of their house. In the advertisement, the company also asks people to think about this the next time they're in the smoke detector section of a hardware store. According to the information provided here, this is an example of

A) direct response advertising.
B) private label advertising.
C) primary demand stimulation.
D) selective demand stimulation.

Question 38

You have been placed in charge of all promotion for a product that has common appeal in different cultures around the world. You will most likely engage in

A) global promotion.
B) international promotion.
C) national promotion.
D) regional promotion.

Question 39

You are product manager for a company that manufactures copy machines for offices. Therefore, you will most likely

A) ignore not-for-profit businesses.
B) use consumer advertising to reach as many people as possible.
C) eliminate government organizations as a potential target market.
D) use both personal selling and advertising.

Question 40

As president of a successful advertising agency, you have been asked by a potential client to tell her about the roles advertising can play for her business. Which one of the following should you not tell the potential client?

A) Advertising has the greatest reach and creative power of any available promotional tool.
B) Advertising can contribute to economies of scale.
C) Effective advertising can create inelasticity of demand.
D) Effective advertising can make up for an ineffective marketing mix to generate sales.

Question 41

Scenario 1-1
In fall 2004, Sears and Kmart announced a merger of their operations. The new company, known as Sears Holdings, will be based at Sears headquarters outside Chicago. While the new company will operate both Sears and Kmart stores, "several hundred" Kmarts will be converted to Sears. The companies currently operate about 3,500 stores combined. Kmart is known for its in-store special offers which it signals with blue lights. Recently Kmart has been losing ground to industry goliath Wal-Mart Stores Inc. The Troy, Michigan based Kmart has a history stretching back more than 100 years from its start as Kresge dime stores. To compete, Kmart has introduced Super K Stores which offer thousands of name brand products for personal use, home and auto, as well as full service grocery stores. (Jackie Sindrich and Michael Erman, "No Sure Way Seen to Keep Kmart's Blue Light Shining," Reuters, AOL Online, January 4, 2002. Parija Bhatnagar and Chris Isodore, "The Kmart Sears Deal,"CNNMoney, money.cnn.com, November 17, 2004.)
(Scenario 1-1) A brand new Super K Store sends a direct mail piece to 500 households in a radius of one mile of the new store. In the flyer, the store announces the opening of its grocery department and offers several incentive specials including a free gallon of milk, a free loaf of bread and a dozen eggs to entice these potential customers to visit the store. This direct mail piece:

A) is paid for, mass mediated, and an attempt to persuade; therefore, it should be considered advertising.
B) is paid for and an attempt to persuade; however, it is only locally mediated and therefore cannot be considered advertising.
C) is not received by a large enough number of people to be considered advertising.
D) must be part of a larger campaign to be considered advertising.

Question 42

Scenario 1-4
At Sam-Mart, a huge discount retailer, sales are around $70 billion a year and rising. In addition, the company employs more than 500,000 people worldwide. Sam-Mart stores carry just about every major brand imaginable. In addition, Sam-Mart carries its own brand called Wally's Choice. The Wally's Choice label is on products like cookies, potato chips, paper towels, and other personal and household products.
(Scenario 1-4) A product with a Wally's Choice label on it will come to be known by consumers by the values - both tangible and intangible of the brand, and through integrated marketing communications Sam-Mart will provide extra incentive to consumers to:

A) keep them brand conscious.
B) sample and test new competitors products.
C) stimulate latent promotion.
D) remain brand loyal.

Question 43

Scenario 1-5
Exodus Moving is a small business that was created to serve local furniture stores' delivery needs in the Boulder Colorado area. They have specialized equipment that allows them to lift and transfer large and bulky pieces of furniture with less risk of damage than most traditional movers. Many of these furniture stores do not sell enough volume to keep their own trucks and drivers busy all of the time, so Exodus fills a real market need. As a result, most such stores are very interested in outsourcing delivery service needs. Exodus has attracted many customers from these stores by guaranteeing 48 hour delivery within a 50 mile radius of any of the stores they serve. Eventually, Exodus hopes to attract the business of other retailers who might require delivery services, such as electronics or appliance stores.
(Scenario 1-5) Exodus Moving's advertising is designed to convince managers of local furniture stores that they should consider outsourcing their delivery needs instead of using their own in-house trucks and drivers. Which of the following best describes the types of advertising that Exodus is using based on functional goals?

A) Corporate advertising
B) Selective demand stimulation
C) Direct response advertising
D) Primary demand stimulation

Question 44

Scenario 1-4
At Sam-Mart, a huge discount retailer, sales are around $70 billion a year and rising. In addition, the company employs more than 500,000 people worldwide. Sam-Mart stores carry just about every major brand imaginable. In addition, Sam-Mart carries its own brand called Wally's Choice. The Wally's Choice label is on products like cookies, potato chips, paper towels, and other personal and household products.
(Scenario 1-4) Which of the following statements about Wally's Choice is true?

A) Because it was created by the retailer, Wally's Choice can't develop any connection to the consumers' cultural environment of symbols and meanings
B) Over time consumers' link of Wally's Choice to economy grocery items may increase in relevance during hard economic times
C) It has no symbolic value.
D) It was developed and marketed by manufacturers.

Question 45

Scenario 1-4
At Sam-Mart, a huge discount retailer, sales are around $70 billion a year and rising. In addition, the company employs more than 500,000 people worldwide. Sam-Mart stores carry just about every major brand imaginable. In addition, Sam-Mart carries its own brand called Wally's Choice. The Wally's Choice label is on products like cookies, potato chips, paper towels, and other personal and household products.
(Scenario 1-4) In one city, Biggies', a competing retail outlet, opens a store across the street from a Sam-Mart. A battle for business ensues. One of the tools both chains use in their fight for customers is advertising. Sam-Mart runs three different commercials that stress the point that it has very low prices. Biggies' runs three different commercials that stress the point that it has very friendly salespeople. Which one of the following practices are the two stores engaging in?

A) External positioning
B) Product positioning
C) Corporate advertising
D) Internal positioning

Question 46

Scenario 1-1
In fall 2004, Sears and Kmart announced a merger of their operations. The new company, known as Sears Holdings, will be based at Sears headquarters outside Chicago. While the new company will operate both Sears and Kmart stores, "several hundred" Kmarts will be converted to Sears. The companies currently operate about 3,500 stores combined. Kmart is known for its in-store special offers which it signals with blue lights. Recently Kmart has been losing ground to industry goliath Wal-Mart Stores Inc. The Troy, Michigan based Kmart has a history stretching back more than 100 years from its start as Kresge dime stores. To compete, Kmart has introduced Super K Stores which offer thousands of name brand products for personal use, home and auto, as well as full service grocery stores. (Jackie Sindrich and Michael Erman, "No Sure Way Seen to Keep Kmart's Blue Light Shining," Reuters, AOL Online, January 4, 2002. Parija Bhatnagar and Chris Isodore, "The Kmart Sears Deal,"CNNMoney, money.cnn.com, November 17, 2004.)
(Scenario 1-1) A couple goes out shopping at the new store for the first time. They purchase over $250 worth of groceries and personal items. All in all, the new store is exciting, clean and refreshing. They take advantage of samples of pizza, trail mix and deli meat. The shopping excursion is fun for the couple and they enjoy their experience. As they leave the Super K, they see the display case and take a look at the specialty Super K products inside. They buy a hat with the Super K logo and replica of a "blue light" on it. This is an example of

A) the functional nature of objects.
B) stimulation of primary demand.
C) cooperative advertising.
D) the symbolic value of objects.

Question 47

Scenario 1-3
Sony has just begun to aggressively promote its new digital music player, the NW-HD1. This is the latest version of Sony's ubiquitous Walkman portable music player. Commercials feature Macy Gray singing a cover of Aerosmith's "Walk This Way." But can Sony supplant Apple's wildly popular iPod in the hearts of music lovers? That will be a tough challenge. To many of teens and young adults, the Walkman is like, you know, so 1987. "Today's generation thinks of the iPod the way that a generation ago thought of the Walkman," said Gartenberg. "Apple has built a phenomenally strong brand. People are not saying, 'I want an MP3 player.' They're saying, 'I want an iPod.'" Baker agrees that Sony, despite its pedigree as a portable music pioneer, has little chance of making a major splash in the digital music area anytime soon. (Paul R. LaMonica, "Walk this Way," CNN Money, September 15, 2004.)
(Scenario 1-3) If the advertisements aimed at young people who do not currently have NW-HD1 players are successful, it may result in NW-HD1s being thought of as the best technology appropriate for today's modern entertainment at the expense of iPods. This is an example of

A) IMC.
B) a loss of symbolic value.
C) differentiation based on tangible differences.
D) successful product positioning.

Question 48

Scenario 1-4
At Sam-Mart, a huge discount retailer, sales are around $70 billion a year and rising. In addition, the company employs more than 500,000 people worldwide. Sam-Mart stores carry just about every major brand imaginable. In addition, Sam-Mart carries its own brand called Wally's Choice. The Wally's Choice label is on products like cookies, potato chips, paper towels, and other personal and household products.
(Scenario 1-4) In a local newspaper, Sam-Mart purchases and runs a message that does not refer to any of the products it carries. Instead, it mentions that employees of the local Sam-Mart contribute both the store's resources and their own free time to community projects. This is an example of

A) a message designed to persuade.
B) a public service announcement.
C) delayed response advertising.
D) corporate advertising.

Question 49

Scenario 1-5
Exodus Moving is a small business that was created to serve local furniture stores' delivery needs in the Boulder Colorado area. They have specialized equipment that allows them to lift and transfer large and bulky pieces of furniture with less risk of damage than most traditional movers. Many of these furniture stores do not sell enough volume to keep their own trucks and drivers busy all of the time, so Exodus fills a real market need. As a result, most such stores are very interested in outsourcing delivery service needs. Exodus has attracted many customers from these stores by guaranteeing 48 hour delivery within a 50 mile radius of any of the stores they serve. Eventually, Exodus hopes to attract the business of other retailers who might require delivery services, such as electronics or appliance stores.
(Scenario 1-5) Exodus has learned that the more furniture moving volume they have, the lower the cost per item. This has encouraged the president of Exodus to do more advertising so that they can achieve ____ as they get more stores to use their services.

A) brand loyalty
B) elasticity of demand
C) inelasticity of demand
D) economies of scale

Question 50

Scenario 1-2
Chug Enterprises is considering entering the already-crowded sports drink market with a line of products. The first brand will be advertised to teenagers as being the best-tasting sports drink on the market. The second brand will be advertised to adults as being the lowest calorie sports drink you can buy. The third brand will be advertised to senior citizens as containing calcium, a mineral needed to maintain a healthy bone structure. Each brand will have separate, distinctive packaging. However, the drinks inside are actually identical to one another.
(Scenario 1-2) To help build brand awareness, preference and loyalty, Chug Enterprises plans a coordinated campaign using a variety of promotional tools including advertising. This process of combining coordinated communication to help customers identify and evaluate the relevance of Chug Enterprises products to their lives and value systems is considered:

A) delayed response advertising.
B) institutional promotion.
C) indirect response advertising.
D) integrated marketing communication.

Question 51

Scenario 1-1
In fall 2004, Sears and Kmart announced a merger of their operations. The new company, known as Sears Holdings, will be based at Sears headquarters outside Chicago. While the new company will operate both Sears and Kmart stores, "several hundred" Kmarts will be converted to Sears. The companies currently operate about 3,500 stores combined. Kmart is known for its in-store special offers which it signals with blue lights. Recently Kmart has been losing ground to industry goliath Wal-Mart Stores Inc. The Troy, Michigan based Kmart has a history stretching back more than 100 years from its start as Kresge dime stores. To compete, Kmart has introduced Super K Stores which offer thousands of name brand products for personal use, home and auto, as well as full service grocery stores. (Jackie Sindrich and Michael Erman, "No Sure Way Seen to Keep Kmart's Blue Light Shining," Reuters, AOL Online, January 4, 2002. Parija Bhatnagar and Chris Isodore, "The Kmart Sears Deal,"CNNMoney, money.cnn.com, November 17, 2004.)
(Scenario 1-1) The use of a direct mail flyer with free incentive "blue light" and free offers enticing potential customers to come into the new store, the blue lights during the shopping trip, the purchase of Super K blue light specials and merchandise and blue light logo items are all coordinated to build brand awareness, identity and preference. This is advertising technique is called:

A) Formulization
B) Establishment of Primary Efficiency.
C) Integrated Marketing Communication.
D) Target Market Analysis.

Question 52

Scenario 1-1
In fall 2004, Sears and Kmart announced a merger of their operations. The new company, known as Sears Holdings, will be based at Sears headquarters outside Chicago. While the new company will operate both Sears and Kmart stores, "several hundred" Kmarts will be converted to Sears. The companies currently operate about 3,500 stores combined. Kmart is known for its in-store special offers which it signals with blue lights. Recently Kmart has been losing ground to industry goliath Wal-Mart Stores Inc. The Troy, Michigan based Kmart has a history stretching back more than 100 years from its start as Kresge dime stores. To compete, Kmart has introduced Super K Stores which offer thousands of name brand products for personal use, home and auto, as well as full service grocery stores. (Jackie Sindrich and Michael Erman, "No Sure Way Seen to Keep Kmart's Blue Light Shining," Reuters, AOL Online, January 4, 2002. Parija Bhatnagar and Chris Isodore, "The Kmart Sears Deal,"CNNMoney, money.cnn.com, November 17, 2004.)
(Scenario 1-1) One person receives a direct mail piece from Super K that offers a free T-shirt with a Super K logo on it and thinks the offer is pretty cool. Another person receives the same direct mail piece and thinks that anyone who would display the name of a grocery store on his or her clothing must be unsophisticated. The differing interpretations are most likely the result of

A) differing content.
B) the rules and regulations of the direct mail medium.
C) incorrect target marketing.
D) the salient social networks of the recipients.

Question 53

Scenario 1-2
Chug Enterprises is considering entering the already-crowded sports drink market with a line of products. The first brand will be advertised to teenagers as being the best-tasting sports drink on the market. The second brand will be advertised to adults as being the lowest calorie sports drink you can buy. The third brand will be advertised to senior citizens as containing calcium, a mineral needed to maintain a healthy bone structure. Each brand will have separate, distinctive packaging. However, the drinks inside are actually identical to one another.
(Scenario 1-2) If the brand aimed at senior citizens is successful in the U.S. market, Chug Enterprises plans to introduce it worldwide. However, appropriate images of senior citizens vary from culture to culture. Therefore, Chug Enterprises would be wise to engage in

A) local advertising.
B) regional advertising.
C) national advertising.
D) international advertising.

Question 54

Scenario 1-2
Chug Enterprises is considering entering the already-crowded sports drink market with a line of products. The first brand will be advertised to teenagers as being the best-tasting sports drink on the market. The second brand will be advertised to adults as being the lowest calorie sports drink you can buy. The third brand will be advertised to senior citizens as containing calcium, a mineral needed to maintain a healthy bone structure. Each brand will have separate, distinctive packaging. However, the drinks inside are actually identical to one another.
(Scenario 1-2) What would be the least effective strategy Chug Enterprises could pursue in marketing its product to consumers?

A) Stimulate primary demand.
B) Use delayed response advertising.
C) Attempt to increase elasticity of demand.
D) Engage in IMC.

Question 55

Scenario 1-5
Exodus Moving is a small business that was created to serve local furniture stores' delivery needs in the Boulder Colorado area. They have specialized equipment that allows them to lift and transfer large and bulky pieces of furniture with less risk of damage than most traditional movers. Many of these furniture stores do not sell enough volume to keep their own trucks and drivers busy all of the time, so Exodus fills a real market need. As a result, most such stores are very interested in outsourcing delivery service needs. Exodus has attracted many customers from these stores by guaranteeing 48 hour delivery within a 50 mile radius of any of the stores they serve. Eventually, Exodus hopes to attract the business of other retailers who might require delivery services, such as electronics or appliance stores.
(Scenario 1-5) Exodus advertises in the trade magazine "Western Interiors", which is read by furniture retailers and interior decorators throughout 12 western states. Which of the following best describes this type of promotion?

A) International promotion
B) National promotion
C) Regional promotion
D) Local promotion

Question 56

Scenario 1-3
Sony has just begun to aggressively promote its new digital music player, the NW-HD1. This is the latest version of Sony's ubiquitous Walkman portable music player. Commercials feature Macy Gray singing a cover of Aerosmith's "Walk This Way." But can Sony supplant Apple's wildly popular iPod in the hearts of music lovers? That will be a tough challenge. To many of teens and young adults, the Walkman is like, you know, so 1987. "Today's generation thinks of the iPod the way that a generation ago thought of the Walkman," said Gartenberg. "Apple has built a phenomenally strong brand. People are not saying, 'I want an MP3 player.' They're saying, 'I want an iPod.'" Baker agrees that Sony, despite its pedigree as a portable music pioneer, has little chance of making a major splash in the digital music area anytime soon. (Paul R. LaMonica, "Walk this Way," CNN Money, September 15, 2004.)
(Scenario 1-3) To have the greatest opportunity for success in selling NW-HD1s, Sony must rely on a number of different tools available in the marketing mix. Which one of the following is true?

A) The primary job of Sony's marketing mix is to support the advertising.
B) Sony's product distribution should be considered part of the marketing mix.
C) Advertising is considered one of the four main categories of Sony's marketing mix.
D) Instructions for the use of NW-HD1s are not considered part of the product in the marketing mix.

Question 57

Scenario 1-2
Chug Enterprises is considering entering the already-crowded sports drink market with a line of products. The first brand will be advertised to teenagers as being the best-tasting sports drink on the market. The second brand will be advertised to adults as being the lowest calorie sports drink you can buy. The third brand will be advertised to senior citizens as containing calcium, a mineral needed to maintain a healthy bone structure. Each brand will have separate, distinctive packaging. However, the drinks inside are actually identical to one another.
(Scenario 1-2) Chug Enterprises chose the positions of the three products to appeal to separate target markets. This was done to keep its brands from competing for market share with one another. This shows that Chug understands the importance of

A) external positioning.
B) internal positioning.
C) inelasticity of demand.
D) the functional nature of consumption.

Question 58

Scenario 1-3
Sony has just begun to aggressively promote its new digital music player, the NW-HD1. This is the latest version of Sony's ubiquitous Walkman portable music player. Commercials feature Macy Gray singing a cover of Aerosmith's "Walk This Way." But can Sony supplant Apple's wildly popular iPod in the hearts of music lovers? That will be a tough challenge. To many of teens and young adults, the Walkman is like, you know, so 1987. "Today's generation thinks of the iPod the way that a generation ago thought of the Walkman," said Gartenberg. "Apple has built a phenomenally strong brand. People are not saying, 'I want an MP3 player.' They're saying, 'I want an iPod.'" Baker agrees that Sony, despite its pedigree as a portable music pioneer, has little chance of making a major splash in the digital music area anytime soon. (Paul R. LaMonica, "Walk this Way," CNN Money, September 15, 2004.)
(Scenario 1-3) The fundamental purpose to be served by the marketing of NW-HD1s and affordable music players by Sony retailers is to:

A) generate revenue for the retailer and Sony.
B) create awareness of Sony.
C) differentiate Sony from other entertainment options.
D) support the promotional mix behind Sony.

Question 59

Scenario 1-5
Exodus Moving is a small business that was created to serve local furniture stores' delivery needs in the Boulder Colorado area. They have specialized equipment that allows them to lift and transfer large and bulky pieces of furniture with less risk of damage than most traditional movers. Many of these furniture stores do not sell enough volume to keep their own trucks and drivers busy all of the time, so Exodus fills a real market need. As a result, most such stores are very interested in outsourcing delivery service needs. Exodus has attracted many customers from these stores by guaranteeing 48 hour delivery within a 50 mile radius of any of the stores they serve. Eventually, Exodus hopes to attract the business of other retailers who might require delivery services, such as electronics or appliance stores.
(Scenario 1-5) In all of the promotional materials, Exodus Moving uses the slogan "Swift, Yet Gentler." This process of creating a distinct place relative to other movers in the market is known as ____.

A) product differentiation
B) positioning
C) an advertising campaign
D) global advertising

Question 60

Scenario 1-5
Exodus Moving is a small business that was created to serve local furniture stores' delivery needs in the Boulder Colorado area. They have specialized equipment that allows them to lift and transfer large and bulky pieces of furniture with less risk of damage than most traditional movers. Many of these furniture stores do not sell enough volume to keep their own trucks and drivers busy all of the time, so Exodus fills a real market need. As a result, most such stores are very interested in outsourcing delivery service needs. Exodus has attracted many customers from these stores by guaranteeing 48 hour delivery within a 50 mile radius of any of the stores they serve. Eventually, Exodus hopes to attract the business of other retailers who might require delivery services, such as electronics or appliance stores.
(Scenario 1-5) For now, Exodus limits their advertising to furniture store journals because they perceive that these stores are

A) household consumers.
B) their trade channel.
C) their target audience.
D) professionals and business organizations.

Question 61

Explain the evolution of Integrated Marketing Communications since the 1990s and why IMC is crucial to brand success.

Question 62

List and describe the two main components that comprise the model of communications presented in the book. Explain why they are considered partially independent.

Question 63

Outline the four main components of a marketing mix. List two factors that must be considered for each component. Describe advertising's role in the marketing mix.

Question 64

By definition, a communication must meet three criteria to be considered an advertisement. Describe a public service announcement that you have seen recently, then outline how it meets, or fails to meet, each of these criteria.

Question 65

Scenario 1-6
Gillette M3Power-a MACH3 razor innovation-is a groundbreaking, powered wet shaving system for men that delivers a totally new shaving experience resulting in Gillette's best shave ever. M3Power builds on the heritage of MACH3 and combines Gillette's latest and best razor and blade technologies. M3Power outperforms all other blades and razors in closeness, comfort and safety during and after the shave. Gillette M3Power features other innovations beyond power: new blades featuring PowerGlide™-an enhanced blade coating for incredible glide and maximum comfort, a moisturizing Indicator Lubrastrip™ and a technologically-advanced handle (www.Gillette.com). Recently, Gillette Co. direct-mailed users of competing male products, throughout the United States, a free MACH3Power razor with blades and a coupon offer. In addition, a series of coordinated advertisements to male consumers were developed to increase awareness of this product. Gillette said that its goal was to have a market awareness rate of 70% within four months.
(Scenario 1-6) Gillette's direct mail advertising campaign is best considered ____ promotion.

A) global
B) national
C) international
D) regional

Question 66

Scenario 1-6
Gillette M3Power-a MACH3 razor innovation-is a groundbreaking, powered wet shaving system for men that delivers a totally new shaving experience resulting in Gillette's best shave ever. M3Power builds on the heritage of MACH3 and combines Gillette's latest and best razor and blade technologies. M3Power outperforms all other blades and razors in closeness, comfort and safety during and after the shave. Gillette M3Power features other innovations beyond power: new blades featuring PowerGlide™-an enhanced blade coating for incredible glide and maximum comfort, a moisturizing Indicator Lubrastrip™ and a technologically-advanced handle (www.Gillette.com). Recently, Gillette Co. direct-mailed users of competing male products, throughout the United States, a free MACH3Power razor with blades and a coupon offer. In addition, a series of coordinated advertisements to male consumers were developed to increase awareness of this product. Gillette said that its goal was to have a market awareness rate of 70% within four months.
(Scenario 1-6) The series of coordinated advertisements and promotional tools to male consumers for Gillette's Mach3Power razor is best described as

A) an advertisement.
B) Integrated Marketing Communication
C) a mass-mediated communication.
D) accommodation and negotiation.

Question 67

Audiences can be considered geographic entities by marketers. The book offered five different types of promotion that result from this. List three of these different types of promotion defined by geography. Describe when the use of each of the three types you list is appropriate.

Question 68

Scenario 1-6
Gillette M3Power-a MACH3 razor innovation-is a groundbreaking, powered wet shaving system for men that delivers a totally new shaving experience resulting in Gillette's best shave ever. M3Power builds on the heritage of MACH3 and combines Gillette's latest and best razor and blade technologies. M3Power outperforms all other blades and razors in closeness, comfort and safety during and after the shave. Gillette M3Power features other innovations beyond power: new blades featuring PowerGlide™-an enhanced blade coating for incredible glide and maximum comfort, a moisturizing Indicator Lubrastrip™ and a technologically-advanced handle (www.Gillette.com). Recently, Gillette Co. direct-mailed users of competing male products, throughout the United States, a free MACH3Power razor with blades and a coupon offer. In addition, a series of coordinated advertisements to male consumers were developed to increase awareness of this product. Gillette said that its goal was to have a market awareness rate of 70% within four months.
(Scenario 1-6) Gillette advertises to consumers, to retailers, and even to wholesalers with the slogan "The Best a Man Can Get" to encourage more distribution of their products. They also have personal salespeople meeting with retailers and wholesalers on a regular basis. They offer promotional items in stores for consumers and are known to sponsor events like NASCAR races. This emphasis on the brand and not just communication is known as

A) primary demand stimulation
B) selective demand stimulation
C) integrated marketing communication
D) advertising

Question 69

Scenario 1-6
Gillette M3Power-a MACH3 razor innovation-is a groundbreaking, powered wet shaving system for men that delivers a totally new shaving experience resulting in Gillette's best shave ever. M3Power builds on the heritage of MACH3 and combines Gillette's latest and best razor and blade technologies. M3Power outperforms all other blades and razors in closeness, comfort and safety during and after the shave. Gillette M3Power features other innovations beyond power: new blades featuring PowerGlide™-an enhanced blade coating for incredible glide and maximum comfort, a moisturizing Indicator Lubrastrip™ and a technologically-advanced handle (www.Gillette.com). Recently, Gillette Co. direct-mailed users of competing male products, throughout the United States, a free MACH3Power razor with blades and a coupon offer. In addition, a series of coordinated advertisements to male consumers were developed to increase awareness of this product. Gillette said that its goal was to have a market awareness rate of 70% within four months.
(Scenario 1-6) Gillette Co. considers the model of mass-mediated communication when developing its consumer advertising. For example, Gillette always tests ____, such as whether individual audience members understand the advertisement.

A) production
B) accommodation
C) negotiation
D) reception