Deck 7: Communication Leadership

Question 1

A nursing preceptor is giving feedback to a new nurse who currently is being oriented. Her preceptor suggests a better method of interacting with a family member by saying, "You might want to be cognizant of your non-verbal behaviors when talking with clients. Rather than continuing to chart when you are talking with an American family, stop charting, move closer to the family and client, look at them during the conversation, and take time to let them share their concerns." This preceptor is giving advice about:

A) interpersonal communication.
B) clarity.
C) image.
D) intention.

Answer 1

interpersonal communication.

Question 2

Organizational tones are based mostly on:

A) unspoken cultural norms.
B) commitment to success.
C) communication behavior.
D) leadership styles.

Answer 2

unspoken cultural norms.

Question 3

The transformational leader engages staff by:

A) punishing errors.
B) sharing vision and decision making.
C) taking a top-down approach to leadership.
D) making unilateral decisions for the team.

Answer 3

sharing vision and decision making.

Question 4

A human communication activity designed to influence another to change attitudes or alter behaviors by the use of techniques such as argument, reasoning, or pleading is known as:

A) advisement.
B) consultation.
C) persuasion.
D) suggestion.

Question 5

An example of an external variable that may affect communication is:

A) circumstance.
B) personality.
C) thoughts.
D) feelings.

Question 6

_____ communication patterns exist between colleagues and serve to contribute to a hostile work environment, high turnover, burnout, and job dissatisfaction.

A) Defensive
B) Disruptive
C) Negotiating
D) Humanizing

Question 7

The number one cause of preventable medical errors is:

A) hostile work environments.
B) poor communication.
C) ineffective leadership.
D) staff competency.

Question 8

Which of the following is true about negotiation?

A) It commonly results in a win-lose situation.
B) It is aimed at solving problems, conflicts, or disputes.
C) It is used only in contract and labor union disputes.
D) It is the exchanging of favors or trading activity.

Question 9

A client's wife is concerned about her husband's declining health. He has been admitted with an acute myocardial infarction and has had two myocardial infarctions before this admission. He is not a candidate for surgery. She and her husband have discussed "no breathing machine" for long-standing care, but she is unsure of his wishes if he were to need a "breathing machine" for a short period. The nurse discusses his current condition and care with the client and his wife. She also organizes a team meeting consisting of the client's physicians, social worker, pastoral care person, and nursing staff. During this meeting, the nurse helps the wife share her concerns and the client's concerns with the rest of the team. What type of communication technique is being utilized by the nurse? (Select all that apply.)

A) Bargaining
B) Negotiation
C) Persuasion
D) Spiritual assessment
E) Collective action

Question 10

Which communication technique is most effective when handling patient complaints?

A) Persuasion
B) Bargaining
C) Negotiation
D) Non-verbal cues

Question 11

A communication system developed originally to address communication patterns in critical situations is:

A) VERA framework.
B) NVC model.
C) crucial conversations.
D) TeamSTEPPS.

Question 12

Over lunch in the cafeteria, student nurses are sharing educational information about the patients for whom they are caring. This is a(n):

A) breach of beneficence.
B) example of maleficence.
C) potential assault and battery charge.
D) violation of the Health Insurance Portability and Accountability Act (HIPAA).

Question 13

Effective communication is fostered through which of the following ingredients? (Select all that apply.)

A) Trust
B) Humility
C) Respect
D) Empathy
E) Sympathy

Question 14

Interpersonal communication is defined as:

A) the conscious intent by one individual to modify the thoughts or behaviors of others.
B) a combination of written and spoken communication.
C) a theory used to describe a manner of communicating.
D) communication between two or more individuals involving face-to-face interaction.

Question 15

Which communication format was developed to address the communication arm of the TeamSTEPPS model?

A) NVC (nonviolent communication)
B) SBAR (situation, background, assessment, and recommendation)
C) VERA (validation, emotion, reassurance, activity)
D) MI (motivational interviewing)

Question 16

Which of the following are examples of patient privacy or security breaches? (Select all that apply.)

A) Encrypted e-mail communications
B) Fax transmission sent to incorrect physician office
C) Prescription given to patient with wrong label attached
D) Case management coordinator obtaining information about a patient's diagnosis
E) Discharge summary given to patient's spouse

Question 17

Unspoken affective or expressive behaviors best describe which type of communication?

A) Effective communication
B) Ineffective communication
C) Non-verbal communication
D) Verbal communication

Question 18

NVC communication processes are grounded in: (Select all that apply.)

A) confrontation
B) empathy
C) compassion
D) honesty
E) assertiveness

Question 19

The process in which information, perception, and understanding are transmitted from person to person is:

A) articulation.
B) communication.
C) evaluation.
D) pronunciation.

Question 20

A communication model that focuses on compassion, expression of emotion, and providing validation via support is the:

A) validation, emotion, reassurance, activity (VERA) framework.
B) situation, background, assessment, and recommendation (SBAR) Communication Theory.
C) nonviolent communication (NVC) model.
D) Human Relationship Model.

Question 21

Effectiveness and sustainability of change is based on the skilled communication of leadership and stakeholders endorsing the change process. What are some barriers that can interfere with change? (Select all that apply.)

A) Inwardly focused cultures
B) Transformational leadership
C) Fear of the unknown
D) Arrogant attitudes
E) Safety culture

Question 22

E-mail is a great tool for communication. When should e-mail not be used? (Select all that apply.)

A) When you are mad.
B) When scheduling a meeting
C) When you are canceling or apologizing
D) If there is any chance your words could be misunderstood
E) When rebuking or criticizing

Question 23

Which of the dimensions of spirituality should nurses assess for in care delivery? (Select all that apply.)

A) Culture
B) Beliefs
C) Values
D) Social
E) Religious

Question 24

Transformational leadership focuses on engaging staff to become stakeholders in a shared mission and vision. Which of the following are correct statements? (Select all that apply.)

A) Transformational leaders have an authoritarian style of communication.
B) Effective transformational nurse leaders engage their staff through role modeling and mentorship of inclusion behaviors. Communicating is a process competency.
C) Transformational leaders have a rigid bureaucratic one-way communication network.
D) The communication of transformational leaders is focused on positive interchanges.
E) Effective transformational leaders listen more than they talk, are open to all new ideas, and create a culture of safety.

Question 25

Group readiness levels can be assessed in four stages. Which of the following statements is accurate regarding group readiness? (Select all that apply.)

A) Members are organized and secure about their roles in the forming stage.
B) At the forming stage, the group needs direction in defining goals.
C) During the storming period, there is more willingness to accept the group goals.
D) The group becomes self-managing during the norming period.
E) During the performing period, the members willingly perform the task.