Question 1

The dentist must give the authority to the administrative assistant so that individual can manage the dental office effectively.

Accepted Answer

It is essential that the dentist give this authority to the administrative assistant. Without this authority, the administrative assistant cannot manage effectively.

Question 2

Conflict rarely exists in the dental office environment.

Accepted Answer

We must realize that conflict will arise whenever we have two or more people working together.

Question 3

Which of the following questions may be asked during an interview with a prospective employee?&#10;A) &#34;Where were you born?&#34;&#10;B) &#34;Do you have any handicaps?&#34;&#10;C) &#34;Do you own a home?&#34;&#10;D) &#34;What was your absentee record at your previous place of employment?&#34;

Accepted Answer

Asking this question during an interview gathers information pertinent to the job the person is applying for but is nondiscriminatory. This question could be asked during a job interview.

Question 4

Time management involves:&#10;A) planning ahead.&#10;B) following through.&#10;C) delegating work to others.&#10;D) all of the above.

Accepted Answer

Time management in the dental business office involves planning and scheduling your work and avoiding wasted time. The behaviors that waste time in the business office are failing to plan and budget time, giving in to interruptions, failing to follow through and complete a task, and failure to delegate.

Question 5

The five R's of management are:&#10;A) reading, responsibility, recognition, respect, and rapport.&#10;B) rally, recognition, rapport, responsibility, refuse.&#10;C) responsibility, respect, rapport, recognition, and remuneration.

Accepted Answer

Successful management can be attributed to these five basics.

Question 6

___ skills involve the ability to understand individuals and communicate effectively.&#10;A) Conceptual&#10;B) Human relations&#10;C) Administrative&#10;D) Employability

Accepted Answer

Human relations skills aid you in understanding people and allow you to interact with them effectively. These skills are vital in health professions and involve communication, motivation, and an ability to lead.

Question 7

Which of the following topics can be discussed during an interview with a prospective employee?&#10;A) Spouse's income&#10;B) Marital status&#10;C) Child care arrangements&#10;D) Interest in continuing education in the office

Accepted Answer

Discussing this topic during an interview gathers information pertinent to the job for which the person is applying but is nondiscriminatory. This topic could be discussed during a job interview.

Question 8

When resolving a staff conflict, a manager should:&#10;A) make time available as soon as possible to discuss the problem.&#10;B) listen patiently to all the issues while keeping an open mind.&#10;C) exercise self-control.&#10;D) maintain a record.&#10;E) do all of the above.

Accepted Answer

When resolving a staff conflict, making time available as soon as possible to discuss the problem, listening patiently to all the issues while keeping an open mind, exercising self-control, and maintaining a record are all important regardless of the nature of the complaint. The details of the complaint should be reviewed and the problem resolved quickly.

Question 9

Which of the following topics should be avoided during an interview with a prospective employee?&#10;A) Availability to work overtime&#10;B) Career objectives&#10;C) Age of the applicant&#10;D) Interest in working at a satellite office site

Accepted Answer

This topic could be considered discriminatory against the applicant and should not be discussed during a job interview.

Question 10

Team productivity requires each person to have the ability to be friendly, courteous, and flexible.

Accepted Answer

Team productivity depends on the ability of team members to communicate effectively, collaborate efficiently, and be respectful towards each other. Friendliness, courtesy, and flexibility are some of the critical traits that promote a positive and conducive working environment, leading to better team productivity. Therefore, option A is correct.

Question 11

Which of the following is not a rule to be considered for interviewing a prospective employee?&#10;A) Ask only for information that you intend to use in the hiring decision.&#10;B) Know how you will use the information to make a decision.&#10;C) Obtain every piece of information about the person that is possible.&#10;D) Recognize that it is difficult to defend the practice of seeking information that you will not use.

Accepted Answer

The answer of Which of the following is not a...

Question 12

An experienced administrative assistant should not need additional training.

Accepted Answer

The answer of An experienced administrative assistant should not need...

Question 13

Which of the following would be a solution to eliminating wasted time?&#10;A) Prepare a &#34;to-do&#34; list, and use it.&#10;B) Agree to do as much as humanly possible.&#10;C) Leave some work incomplete so you will always be busy.&#10;D) Schedule meetings with staff more often.

Accepted Answer

The answer of Which of the following would be a...

Deck 2: Dental Team Management