Deck 12: Management Support Systems

Question 1

Semistructured and unstructured decisions are challenging because they involve multiple criteria,and often users have to choose between conflicting objectives.

Answer 1

True

Question 2

A database management system (DBMS)is used for creating,modifying,and maintaining the database.

Answer 2

True

Question 3

DSS uses the what-if analysis feature to support decision making.

Answer 3

True

Question 4

Information technology provides a high level of support for the design phase of decision making.

Question 5

Criteria are goals and objectives that decision makers establish in order to achieve certain performance.

Question 6

A DSS should use both internal and external data.

Question 7

A model builder is the liaison between users and designers.

Question 8

Each type of management support system is designed with its own goals and objectives.

Question 9

In the design phase,a decision maker examines the organization's environment for conditions that need decisions.

Question 10

The costs and benefits of decision support systems can be difficult to assess because these systems are focused on effectiveness rather than efficiency.

Question 11

A DSS should incorporate the human element as well as hardware and software.

Question 12

Information technologies are a major support tool for making structured decisions.

Question 13

Unstructured decisions are often used in sales forecasting.

Question 14

A DSS can do a follow-up assessment on how well a solution is performing.

Question 15

A managerial designer defines issues that involve the technological aspects of the system.

Question 16

The benefit of improving communication and interactions between management and employees is easy to quantify using a DSS.

Question 17

Generally,information technologies are more useful in the design phase than in the intelligence and choice phases.

Question 18

A model base management system (MBMS)performs tasks similar to a DBMS in accessing,maintaining,and updating models in the model base.

Question 19

A DSS typically provides support for only the managerial and higher organizational levels.

Question 20

EIS designers should focus on simplicity when developing a user interface.

Question 21

Record keeping,payroll,and simple inventory problems are examples of ____ tasks.

A)structured
B)semistructured
C)unstructured
D)automated

Question 22

Real-time computer conferencing includes an audio link and video capability.

Question 23

Sales forecasting is an example of a(n)____ task.

A)structured
B)semistructured
C)unstructured
D)automated

Question 24

A GIS can integrate maps and database data with queries.

Question 25

During the ____ phase of the decision-making process,a decision maker examines the organization's environment for conditions that need decisions.

A)intelligence
B)design
C)choice
D)implementation

Question 26

____ decisions,or programmable tasks,can be automated because a well-defined standard operating procedure exists for these types of decisions.

A)Structured
B)Semistructured
C)Unstructured
D)Automated

Question 27

When benefits are intangible,the design team should associate the benefit with a measurable factor,such as increased sales.

Question 28

Resolving conflicts between two divisions is a type of ____ decision at the tactical management level.

A)automated
B)semistructured
C)unstructured
D)structured

Question 29

The administrative and builder modules cannot be combined into a single module.

Question 30

____ decisions are typically one-time decisions,with no standard operating procedure pertaining to them.

A)Structured
B)Semistructured
C)Unstructured
D)Automated

Question 31

The main drawback of video teleconferencing is that participants can not share text and graphics.

Question 32

____ decisions include a structured aspect that benefits from information retrieval,analytical models,and information systems technology.

A)Ad hoc
B)Semistructured
C)Unstructured
D)Automated

Question 33

Research and development is an example of a(n)____ task.

A)structured
B)semistructured
C)unstructured
D)automated

Question 34

An EIS includes statistical analysis techniques for summarizing and structuring data.

Question 35

Plant location is a type of ____ decision at the strategic management level.

A)automated
B)semistructured
C)unstructured
D)structured

Question 36

Related technologies for group support,such as electronic meeting systems and computer-mediated communication,are considered full-function GSSs because they contain decision-making tools.

Question 37

The most notable disadvantage of a Web-based GSS is its inability to use open network standards.

Question 38

Exception or variance reporting is a useful technique that managers use to flag data that is unusual or out of normal boundaries.

Question 39

The costs of GSS implementation are low because the system includes fewer features.

Question 40

A merger is a type of ____ decision at the strategic management level.

A)automated
B)semistructured
C)unstructured
D)structured

Question 41

An executive information system (EIS)is a branch of ____.

A)DSS
B)GSS
C)GIS
D)CRM

Question 42

The ____ is responsible for specifying data requirements,what models are needed,how these models might be used,and how users want to view the results.

A)managerial designer
B)technical designer
C)model builder
D)database builder

Question 43

In the ____ phase of the decision-making process,the organization devises a plan for carrying out the alternative selected in the previous phase and obtains the resources to execute the plan.

A)intelligence
B)design
C)choice
D)implementation

Question 44

Tracking changes in ridership on mass-transit systems is an example of a(n)____ GIS application.

A)transportation and logistics
B)government
C)education planning
D)urban planning

Question 45

The ____ module component of the EIS is responsible for using the system.

A)administrative
B)builder
C)tracking
D)runtime

Question 46

Which of the following geographic objects of a GIS is most likely used to show the location of a river?

A)Points
B)Lines
C)Areas
D)Regions

Question 47

The ____ component includes mathematical and statistical models that,along with the database,enable a DSS to analyze information.

A)user interface
B)DSS engine
C)model base
D)modeling and simulation

Question 48

The ____ component of a DSS manages and coordinates the other major components.

A)database
B)DSS engine
C)model base
D)user interface

Question 49

Which of the following geographic objects of a GIS is most likely used to show a large tourist attraction?

A)Points
B)Lines
C)Areas
D)Regions

Question 50

Which of the following tasks is performed by managers for which an EIS is useful?

A)Communicating via videoconferencing
B)Working in groups
C)Tracking inventory
D)Spotting trends

Question 51

The ____ module component of the EIS is used by developers to configure data mapping and screen sequencing.

A)administrative
B)builder
C)tracking
D)runtime

Question 52

The ____ focuses on how the DSS is implemented and usually addresses questions about data storage,file structure,user access,response time,and security measures.

A)managerial designer
B)technical designer
C)model builder
D)database builder

Question 53

The ____ acts as a liaison between users and designers.

A)managerial designer
B)technical designer
C)model builder
D)database builder

Question 54

The ____ module component of the EIS is responsible for managing data access.

A)administrative
B)builder
C)tracking
D)runtime

Question 55

____ conferencing includes an audio link but no video capability.

A)Real-time computer
B)Multicast
C)Analog
D)Desktop

Question 56

The ____ phase of the decision-making process starts with analyzing each alternative and its relationship to the criteria to determine whether it is feasible.

A)intelligence
B)design
C)choice
D)implementation

Question 57

The intervention aspect of a(n)____ reduce communication barriers and introduce order and efficiency into situations that are inherently unsystematic and inefficient.

A)EIS
B)DSS
C)GSS
D)GIS

Question 58

During the ____ phase of the decision-making process,the decision maker defines associations between alternatives and criteria.

A)intelligence
B)design
C)choice
D)implementation

Question 59

Dispatching personnel and equipment to crime and fire locations is an example of a(n)____ GIS application.

A)transportation and logistics
B)urban planning
C)government
D)insurance

Question 60

Which of the following geographic objects of a GIS is most likely used to show the location of an airport?

A)Points
B)Lines
C)Areas
D)Regions

Question 61

____________________ assists groups in communicating,collaborating,and coordinating their activities.

Question 62

During the ____________________ phase of the decision making process,ideas are converted into actions.

Question 63

Provide examples of when semistructured decisions might be used.

Question 64

____________________ decisions include a structured aspect that benefits from information retrieval,analytical models,and information systems technology.

Question 65

The ____________________ component of a DSS includes mathematical and statistical models that,along with the database,enable a DSS to analyze information.

Question 66

Briefly describe the choice phase of the decision-making process.

Question 67

____________________ decisions,or programmable tasks,can be automated because a well-defined standard operating procedure exists for these types of decisions.

Question 68

____________________ decisions are typically one-time decisions,with no standard operating procedure pertaining to them.

Question 69

What are the requirements of a DSS?

Question 70

A(n)____________________ integrates information from multiple sources and presents it in a unified,understandable format,which often includes charts and graphs.

Question 71

The ____________________ focuses on how the DSS is implemented,and usually addresses questions about data storage,file structure,user access,response time,and security measures.

Question 72

In the ____________________ phase of the decision making process,a decision maker examines the organization's environment for conditions that need decisions.

Question 73

What is a management support system?

Question 74

____________________ are the different types of information systems developed to support certain aspects and types of decisions.

Question 75

____________________ is a type of electronic meeting system that combines the advantages of video teleconferencing and real-time computer conferencing.

Question 76

In the ____________________ phase of the decision making process,the objective is to define criteria for the decision,generate alternatives for meeting the criteria,and define associations between the criteria and the alternatives.

Question 77

The ____________________ phase of the decision making process starts with analyzing each alternative and its relationship to the criteria to determine whether it is feasible.

Question 78

Provide an example of the type of activities that take place during the intelligence phase of decision-making.

Question 79

A(n)____________________ captures,stores,processes,and displays geographic information or information in a geographic context.

Question 80

A(n)____________________ is the liaison between users and designers.