Deck 11: Information Systems Management

Question 1

Aligning information systems with organizational strategy is a one-time process.

Answer 1

False

Question 2

In the context of knowledge, skill, and characteristics requirements for job positions in the IS industry, a network administrator should have in-depth knowledge of one or more programming languages.

Answer 2

False

Question 3

The chief technology officer evaluates new technologies and identifies those that are most relevant to the organization.

Answer 3

True

Question 4

The terms "information systems" and "information technology" can be used interchangeably.

Question 5

In all companies, the chief information officer reports directly to the chief financial officer.

Question 6

In an IS department, the development group manages the computing infrastructure, including individual computers, networks, and communications media.

Question 7

In the context of responsibilities involved in job positions in the IS industry, a business analyst works with business leaders to develop systems that implement business strategy and goals.

Question 8

Adapting IS to new versions of business processes is a quick process.

Question 9

If an organization does not develop programs in-house, then the development group of the IS department will include programmers, test engineers, and technical writers.

Question 10

The structure of the IS department remains constant across organizations.

Question 11

The chief information officer is the representative for IS and IT issues within the executive staff.

Question 12

The purpose of the data administration group is to protect data and information assets by establishing data standards and data management practices and policies.

Question 13

IS must evolve as the organization merges with other organizations or sells its divisions.

Question 14

In the context of knowledge, skill, and characteristics requirements for job positions in the IS industry, a consultant should have an entrepreneurial attitude and people skills.

Question 15

With the exception of system analyst, all the major job positions in the IS industry require business knowledge.

Question 16

In the context of responsibilities involved in job positions in the IS industry, a technical writer develops test plans, and designs and writes automated test scripts.

Question 17

IT must be placed into the structure of an IS before an organization can use it.

Question 18

When considering a merger, it is important that the company consider integration of information systems in the merged entities.

Question 19

In IS departments, the technology office investigates new information systems technologies and determines how the organization can benefit from them.

Question 20

One of the major functions of the information systems department is to develop, operate, and maintain applications.

Question 21

A steering committee is a group of senior managers from the major business functions that works with the chief information officer to set the IS priorities.

Question 22

Outsourcing is the process of hiring another organization to perform a service.

Question 23

The CEO and other members of the executive staff usually set up the steering committee's schedule and agenda.

Question 24

The acquisition and operation of hardware infrastructure cannot be outsourced.

Question 25

After a vendor has completed the initial application development, it may become infeasible in terms of time and money to consider moving to another, better, lower-cost vendor.

Question 26

In the context of outsourcing, once a company has chosen a vendor, further risk management is up to that vendor.

Question 27

The steering committee serves an important communication function between the executive group and the users of IS.

Question 28

Outsourcing neither saves time for direct management nor for indirect management.

Question 29

It is the chief information officer's responsibility to establish and communicate IS priorities to the executive group, while the responsibility for enforcement rests with the chief executive officer.

Question 30

In case of Software as a Service (SaaS), hardware and both operating system and application software are leased.

Question 31

If the outsource vendor's employees have gained significant knowledge of the company, ending the agreement is a major risk.

Question 32

With outsourcing, there is seldom any concern about loss of intellectual capital.

Question 33

Not just financial concerns, even time and events could force a company to decide to outsource.

Question 34

Outsourcing does not present any risks related to ending an agreement.

Question 35

It is impossible to cap financial risk by outsourcing.

Question 36

Acquiring licensed software is a form of outsourcing.

Question 37

Replacing an outsource vendor who is integrated into the business can be done without a lot of expenditure or duplication of effort.

Question 38

The IS department determines the membership of a steering committee.

Question 39

By outsourcing IS, organizations reduce risks associated with implementation.

Question 40

The steering committee provides a forum for users to express their needs, frustrations, and other issues they have with the IS department.

Question 41

Developing, operating, and maintaining an organization's computing infrastructure is a major function of the ________ department.

A) human resources
B) information systems
C) marketing
D) manufacturing

Question 42

IS users have a responsibility to follow security and backup procedures.

Question 43

Which of the following is a function of the technology office in an organization's IS department?

A) managing computing infrastructure
B) creating new information systems
C) investigating new information systems
D) maintaining existing information systems

Question 44

Which of the following statements is true of the operations group in an organization's IS department?

A) It establishes data standards and data management practices and policies.
B) It monitors the user experience and responds to their problems.
C) It manages all computing infrastructure except in-house server farms and communications media.
D) It will include technical writers if the programs are developed in-house.

Question 45

In an IS department, the ________ group manages computing infrastructure, including individual computers, in-house server farms, networks, and communications media.

A) operations
B) technology
C) development
D) manufacturing

Question 46

Most organizations will move their internal hardware infrastructure to the cloud in the next decade.

Question 47

If an organization does not develop programs in-house, then the development group of the IS department will be staffed primarily by ________ who work with users, operations, and vendors to acquire and install licensed software and to set up the system components around that software.

A) programmers and development personnel
B) PQA test engineers
C) business and systems analysts
D) technical writers

Question 48

If an organization runs an information system that provides little support to accounting, it's chief information officer will most likely report to the ________.

A) chief financial officer
B) chief executive officer
C) director of information services
D) chief technology officer

Question 49

Which of the following statements is true about the "maintenance" of information systems?

A) It is undertaken by the business analysts.
B) It is overseen by the chief technology officer.
C) It involves adapting existing systems to support new features.
D) It comprises developing test plans and designing automated test scripts.

Question 50

Which of the following is a responsibility of a CIO?

A) reporting to the chief executive officer
B) heading the technology group
C) evaluating new technologies that are relevant to the organization
D) developing processes and IS that implement business strategy

Question 51

Installation of unauthorized hardware and programs may interfere with automated maintenance programs for upgrading the user's computer.

Question 52

In the IS department, the ________ group manages the process of creating new information systems as well as maintaining existing information systems.

A) operations
B) technology
C) development
D) outsourcing relations

Question 53

By 2024, companies will no longer be concerned about security and therefore, will opt to keep data on their own, privately controlled servers.

Question 54

Which of the following statements is true of an IS department?

A) If the IS primarily supports accounting and finance activities, the CFO is appointed as the CIO.
B) Programs used in all information systems are developed in-house by the development group.
C) The operations group monitors user experience and responds to user problems.
D) Data administration is performed exclusively by the outsourcing relations group.

Question 55

The organization should protect a user's computer and its files.

Question 56

It is reasonable for IS users to expect to receive repetitive training and support for the same issue.

Question 57

IS users are restricted from participating in requirements meetings for new applications that they will use and for major changes to applications that they currently use.

Question 58

In the next decade, running a computer center for anyone other than a cloud vendor is not a promising career.

Question 59

There will most likely be a fall in the use of mobile devices at work in the next 10 years.

Question 60

In the next decade, mobile devices will become more expensive with dynamic user experiences.

Question 61

Which of the following statements is true about IS planning functions?

A) The COO is the sole representative for IS and IT issues within the executive staff.
B) The steering committee represents the IS department exclusively in high-level discussions.
C) The IS department's priorities are developed by the CEO.
D) The CEO and other executive staff decide the membership of the steering committee.

Question 62

Which of the following statements is true about data administration?

A) The Chief Technology Officer (CTO) heads the data administration staff function.
B) It establishes standards to protect information assets.
C) This group includes system and network administrators exclusively.
D) This group manages the process of creating new information systems.

Question 63

Which of the following statements is a characteristic of outsourcing?

A) Management should have expertise on a subject before it can decide to outsource.
B) An outsource vendor transfers the responsibility of risk management to the development group.
C) To achieve quality, it is easier to hire another vendor than it is to rehire internal staff.
D) Outsourcing leads to increased financial risk.

Question 64

Which of the following is a form of outsourcing hardware infrastructure exclusively?

A) acquiring licensed products
B) IaaS cloud hosting
C) SaaS
D) PaaS

Question 65

A ________ prepares program documentation, help-text, procedures, job descriptions, and training materials.

A) system analyst
B) consultant
C) programmer
D) technical writer

Question 66

Which of the following is an outsourcing alternative in which hardware and both operating system and application software are leased?

A) licensed software
B) Infrastructure as a Service (IaaS) cloud hosting
C) Software as a Service (SaaS)
D) virtualization

Question 67

An outsource vendor changes its strategic direction. Under which of the following outsourcing risks can this be associated?

A) de facto sole source
B) superfluous CIO
C) diseconomies of scale
D) loss of control

Question 68

The responsibilities of a ________ include advising the chief information officer, executive group, and project managers on emerging technologies.

A) technical writer
B) chief financial officer
C) system analyst
D) chief technology officer

Question 69

A(n) ________ is a group of senior managers from the major business functions that works with the CIO to set IS priorities and decide among major IS projects and alternatives.

A) steering committee
B) discussion forum
C) IS department
D) board of directors

Question 70

The purpose of the ________ group is to protect data and information assets by establishing data standards and data management practices and policies.

A) data administration
B) data warehousing
C) data mining
D) data communication

Question 71

Which of the following is a limitation of aligning information systems with organizational strategy?

A) Adapting the IS to new versions of business processes is complex and time-consuming.
B) Aligning the IS direction with the organizational strategy occurs only when organizations merge.
C) Aligning the IS direction with the organizational strategy occurs only when the divisions are sold.
D) The steering committee provides a forum for the IS department to voice its complaints about the users.

Question 72

Which of the following statements is true about the steering committee of an IS department?

A) The steering committee is comprised exclusively of employees from the IS department in an organization.
B) The steering committee's membership is determined by the IS department.
C) The steering committee's schedule and agenda are typically set by the CEO and other members of the executive staff.
D) The steering committee's meetings are conducted by the IS department.

Question 73

The ________ is the representative for IS and IT issues within the executive staff who provides the IS perspective during discussions of problem solutions, proposals, and new initiatives.

A) chief operating officer
B) chief technology officer
C) chief information officer
D) chief executive officer

Question 74

________ is the process of hiring another organization to perform a service.

A) Merging
B) Outsourcing
C) Headhunting
D) Diversifying

Question 75

One of the reasons outsourcing is undertaken is to ________.

A) diversify the business portfolio
B) increase costs for the outsourcing vendor
C) cap an organization's financial exposure
D) enhance management's focus on nonessential functions

Question 76

A ________ works with users to determine system requirements, designs and develops job descriptions and procedures, and helps determine test plans.

A) system analyst
B) business analyst
C) user support representative
D) systems auditor

Question 77

The responsibilities of a computer technician include ________.

A) installing software and repairing networks
B) managing and protecting databases
C) writing program documentation
D) advising the CIO on emerging technologies

Question 78

________ is a form of outsourcing.

A) Buying off-the-shelf software
B) Customizing information systems
C) Acquiring licensed software
D) Updating data standards

Question 79

Which of the following is a function of the steering committee for an IS department?

A) writing program code
B) imparting training
C) adapting software
D) setting IS priorities

Question 80

Which of the following statements is true about outsourcing?

A) It increases budgetary instability due to the level of risk involved.
B) It saves both direct and indirect management time.
C) It invariably leads to diseconomies of scale.
D) It guarantees a higher level of quality than that provided in-house.