Deck 10: Global, Ethics, and Security Management

Question 1

Back office IT functions typically involve customer interactions.

Answer 1

False

Question 2

Enterprise systems can change the ethical and legal environment of the organization.

Answer 2

True

Question 3

One reason that outsourcing lowers costs is because it doesn't require any oversight.

Answer 3

False

Question 4

Outsourcing by its very nature forces a more process-oriented perspective on the company.

Question 5

Outsourcing ERP systems has been done by organizations worldwide.

Question 6

Because of their extensive integration, ERP systems are less susceptible to security hazards.

Question 7

Outsourcing occurs when a company decides to sub-contract its business processes or functions to another company.

Question 8

Front-office IT functions generally include system development and maintenance.

Question 9

One benefit of outsourcing an ERP system is that it has a predictable monthly payment.

Question 10

ERP systems don't require a high amount of maintenance.

Question 11

Outsourcing gives organizations access to a broader set of key IT skills.

Question 12

It is difficult to add more hardware resources when the ERP system is outsourced.

Question 13

One benefit of outsourcing is that there are no unexpected costs.

Question 14

ERP outsourcing is more common that IT outsourcing in general.

Question 15

The Y2K problem provided a huge boost to the practice of IT outsourcing.

Question 16

Initially, most IT outsourcing focused on software training.

Question 17

Misunderstandings often occur between the outsourcer and the organizations.

Question 18

Outsourcing IT functions is cost effective but decreases flexibility.

Question 19

All companies can benefit from outsourcing their ERP systems.

Question 20

Outsourcing ERP systems helps to lower the cost of software ownership and maintenance.

Question 21

Many developing countries do not have strong intellectual property laws to protect your firm's ideas from being stolen by an outsourcing vendor.

Question 22

Outsourcing operations means that a company might have to share their trade secrets.

Question 23

Over a one year period, it is possible that a traditional ERP architecture might be cheaper than a SaaS solution.

Question 24

ERP implementation teams should not use outsourcing partners as someone who will take ________ or to deflect blame when the project is not successful.

A) development
B) users
C) accountability
D) change management

Question 25

One long standing best practice is the creation of a formal governance process to manage the offshore relationship.

Question 26

Small and midsize companies are most inclined to in-source their ERP operations.

Question 27

Companies must be careful to perform due diligence when selecting an outsourcing vendor.

Question 28

Collocating team members is not cost effective in global ERP implementations.

Question 29

An ASP is a type of SaaS provider which offers to host the software of another vendor for the company that purchased the software license.

Question 30

It is important to find the right balance between outsourcing and in-sourcing.

Question 31

Many SaaS providers allow a wide range of customization within a basic set of functions.

Question 32

Software can be rented or leased from a software vendor using the PMO model.

Question 33

Over half of all offshoring IT spending is in India.

Question 34

Outsourcing is the same as offshoring.

Question 35

Completely localizing an ERP system decreases complexity and customization, while defeating the purpose of a global solution.

Question 36

Offshoring can be difficult because firms in different countries have the same local requirements.

Question 37

The monthly costs of SaaS applications do not depreciate over time as a capital investment in software licenses would.

Question 38

Because they are cheap SaaS applications can instantly reach a global market.

Question 39

Companies in developing countries may have less mature operational models.

Question 40

Offshoring ERP development helps make change management easier.

Question 41

To protect the accuracy of the data, ERP systems must embed ________, on data accuracy and make them available to organizations.

A) test examples
B) training
C) best practices
D) policy

Question 42

The ethical issues surrounding the use of information technology include, privacy, accuracy, property, and ________ issues.

A) communication
B) adaptability
C) accessibility
D) conversion format

Question 43

There are very few institutions that can protect ________ globally.

A) intellectual property rights
B) system security
C) database access
D) customer rights

Question 44

The large amount of data being collected today and its integration with multiple sources means there is a greater chance the data may be:

A) corrupted.
B) converted.
C) outsourced.
D) duplicated.

Question 45

With the passage of the ________, the U.S. government has gained access to vast databases of telephone and email records.

A) NAFTA Act
B) Patriot Act
C) COPA Act
D) FCRA Act

Question 46

________ collect and disseminate information about consumers to be used for credit evaluation and certain other purposes.

A) Marketing agencies
B) Accounting firms
C) Credit reporting agencies
D) ERP systems

Question 47

Ethics are developed through culture, values, and the ________ system of the individual with influences from family and society.

A) thought
B) belief
C) political
D) corporate

Question 48

The increased value of information and the ________ both endanger privacy in the information age.

A) use of spreadsheets
B) greater bandwidth
C) ease of use
D) growth of information technology

Question 49

Organizations now must get a(n) ________ to collect and share individual's personal data.

A) database
B) network application
C) approval
D) web cookie

Question 50

An individual's right to privacy must be balanced with:

A) corporate social responsibility.
B) business process efficiencies.
C) the cost of maintaining the data.
D) the public's right to know.

Question 51

Any organization which collects personal information must follow a process on how this information is ________, used and shared.

A) processed
B) collected
C) disseminated
D) collated

Question 52

The ________ principle of ethics forces an organization to have proper controls for authorization and authentication.

A) privacy
B) accessibility
C) accuracy
D) property

Question 53

Working with a qualified outsourcing partner may give your IT staff the chance to ________ their skills and gain confidence.

A) manage
B) oversee
C) qualify
D) improve

Question 54

________, where crooks use an individual's profile for fraudulent transactions, is now the number one crime in many parts of the world.

A) Data mining
B) Phishing
C) Internet fraud
D) Identify theft

Question 55

The ________ principle of ethics makes organizations realize that they are not the ultimate owners of the information collected on individuals.

A) privacy
B) accessibility
C) accuracy
D) property

Question 56

ERP systems make it ________ to use and share information.

A) easier
B) harder
C) controversial
D) necessary

Question 57

The biggest threat to privacy from ERP systems is from ________ activities.

A) BPR
B) data mining
C) security
D) data warehouse

Question 58

Identity theft in the U.S. is:

A) declining.
B) increasing.
C) stabilizing.
D) random.

Question 59

In the U.S., corporations must adhere to the disclosure rules as specified by:

A) the PMO.
B) the industry council.
C) Sarbanes-Oxley.
D) the Project Executive.

Question 60

ERP systems can help to ________ data with an organization's trading partners.

A) enable
B) synchronize
C) privatize
D) import

Question 61

How should an ERP system be secured?

Question 62

One danger of outsourcing is that employees for an outsourcing partner can leave and go to work for a(n) ________.

A) government
B) attorney
C) competitor
D) consultant
E) none of the above

Question 63

The rapid growth in SaaS-based applications is due in part to the advent of PCs and the ________.

A) printers
B) cell phones
C) internet
D) iPods
E) none of the above

Question 64

It is a myth to think that SaaS applications do not need any ________.

A) attorneys
B) hardware
C) configuration
D) consultants
E) none of the above

Question 65

In the context of ________ theory, the ERP system would not be allowed to share or collect consumer information unless the consumers were notified of this plan and only if this activity would result in a net benefit to the society.

A) stakeholder
B) stockholder
C) communication
D) social contract

Question 66

The adoption of the SaaS model may turn applications into ________.

A) hardware
B) commodities
C) disasters
D) managers
E) none of the above

Question 67

The SaaS model brings lower implementation risk and a better ________ transfer between integrators and users.

A) knowledge
B) hardware
C) data
D) consultant
E) all of the above

Question 68

Why do ERP implementations need an audit plan?

Question 69

Often in software negotiations, the software is placed in ________ in the event the software company declares bankruptcy.

A) storage
B) escrow
C) production
D) development

Question 70

How should an organization with an ERP system plan for a disaster?

Question 71

In the context of an ERP implementation, ________ theory would implement very few restrictions on using the information from this system to monitor employee performance or collect and share consumer information from the system..

A) stakeholder
B) stockholder
C) communication
D) social contract

Question 72

Outsourcing ERP functions might look cheaper on paper, but savvy managers must consider the total cost of ________.

A) attorneys
B) consultants
C) ownership
D) management
E) none of the above

Question 73

How has the need for SOX compliance impacted ERP systems?

Question 74

SaaS is a model for ________ delivery rather than being a separate market segment.

A) data
B) software
C) hardware
D) consultant
E) none of the above

Question 75

When using a computer, most people spend the majority of their time using ________ applications.

A) custom
B) end-user developed
C) illegal
D) standard
E) none of the above

Question 76

How can companies guard themselves from lack of performance on the part of consulting partners?

Question 77

Globalization and offshoring have ________ the level of ethical concerns.

A) lowered
B) mediated
C) raised
D) mitigated

Question 78

The learning curve for SaaS-based applications is less because most users already know how to use a ________.

A) web browser
B) personal computer
C) printer
D) iPod
E) none of the above

Question 79

Ethics is sometimes referred to as the science of ________.

A) managers
B) attorneys
C) morality
D) consultants
E) none of the above

Question 80

Language and time zone differences can be difficult to ________ as far as their impact on an IT project.

A) quantify
B) identify
C) determine
D) document
E) all of the above