Deck 1: Managers and Management

Question 1

All levels of management between the supervisory level and the top level of the organization are termed ________.

A)middle managers
B)first-line managers
C)supervisors
D)team leaders

Answer 1

A

Question 2

Which is an important job responsibility for a middle manager?

A)defining the organization's long-term goals
B)translating goals defined by top managers into action
C)helping top managers define goals
D)performing tasks that are not related to long-term goals

Answer 2

B

Question 3

Supervisor is another name for which of the following?

A)team leader
B)middle manager
C)first-line manager
D)top manager

Answer 3

C

Question 4

Part of what defines an organization is its purpose.

Question 5

An organization is ________.

A)the physical location where people work
B)any collection of people who perform similar tasks
C)a deliberate arrangement of people to accomplish some specific purpose
D)a group of individuals focused on profit-making for their shareholders

Question 6

In order to be considered a manager, an individual must direct or oversee the work of others.

Question 7

All organizations have ________ that define(s)the organization's purpose and reason for existing.

A)limits
B)rules
C)structure
D)goals

Question 8

The primary job of a manager is to ________.

A)make decisions that help an organization grow
B)tackle tasks that are too difficult for nonmanagerial employees
C)coordinate between organization leaders and ordinary employees
D)direct and oversee the work of others

Question 9

A fraternity is an example of an organization because it is comprised of people who ________.

A)share the same values, traditions, and customs
B)share the same goals and values
C)share goals and function within a common structure
D)function under the same set of rules and regulations

Question 10

All organizations have a structure that in some ways serves to define and limit the behavior of members of the organization.

Question 11

Which of the following is a common myth about the study of management?

A)Management is just common sense.
B)Managers need to be well disciplined in all of the business areas.
C)Managers are found in all types of organizations, large and small.
D)Many of today's managers are minorities.

Question 12

Of the following, which is the lowest level of management?

A)a nonmanagerial employee
B)an individual involved in defining the organization's philosophy
C)a vice president
D)a middle manager

Question 13

Brenda's high project completion rate indicates that she is ________.

A)an efficient manager
B)an effective manager
C)a good spokesperson
D)a good resource allocator

Question 14

The work of a manager ________.

A)is strictly limited to overseeing and monitoring the work of others
B)may involve performing tasks that are not related to overseeing others
C)involves only high-level tasks that require a sophisticated skill set
D)does not involve interaction with nonmanagerial employees

Question 15

One of the common characteristics of all organizations is ________ that define(s)rules, regulations, and values of the organization.

A)a set of written bylaws
B)an explicit goal
C)a systematic structure
D)a stated purpose

Question 16

Which of the following is a key difference between managerial and nonmanagerial employees?

A)Managerial employees receive higher pay compensation.
B)Nonmanagerial employees have less formal education.
C)Nonmanagerial employees do not oversee the work of others.
D)Managerial employees work longer hours.

Question 17

Which of the following types of managers is responsible for making organization-wide decisions and establishing the plans and goals that affect the entire organization?

A)team leader
B)top manager
C)department head
D)project leader

Question 18

Which of the following identifies a manager who does NOT typically supervise other managers?

A)unit chief
B)shift manager
C)vice president
D)division manager

Question 19

Which of the following levels of management is associated with positions such as executive vice president, chief operating officer, chief executive officer, and chairperson of the board?

A)team leaders
B)middle managers
C)first-line managers
D)top managers

Question 20

If Brenda accomplished her projects on time with high-quality results, but she took more time than other managers in the process, you could say that as a manager she was ________.

A)efficient, but not effective
B)a leader, but not a top manager
C)project oriented, but not effective
D)effective, but not efficient

Question 21

Effectiveness refers to the attainment of the organization's goals.

Question 22

In a short essay, compare the tasks, priorities, and responsibilities of first-line, middle, and top managers.

Question 23

Efficiency refers to ________.

A)the relationship between inputs and outputs
B)the additive relationship between inputs and outputs
C)the inverse relationship between inputs and outputs
D)decreasing inputs only

Question 24

A candy manufacturer that made candy at a lower cost without improving the quality of the candy could be said to ________.

A)increase effectiveness without increasing efficiency
B)increase efficiency without increasing effectiveness
C)increase both effectiveness and efficiency
D)decrease both effectiveness and efficiency

Question 25

Which of the following did Taylor NOT find "appalling" in his study of workers in steel companies?

A)Workers "took it easy" on the job.
B)Workers employed different techniques for the same job.
C)Workers would only attempt to perform a job if they were shown to have aptitude for it.
D)Worker output was only about one-third of what was possible.

Question 26

Effectiveness is synonymous with ________.

A)cost minimization
B)smart management
C)goal attainment
D)efficiency

Question 27

A goal of efficiency is to minimize output costs while maximizing input costs.

Question 28

Supervisors and team leaders may both be considered first-line managers.

Question 29

A manager does not work directly on tasks for the organization.

Question 30

Taylor began to develop his theory of ________ after a result of viewing workers in steel companies.

A)the functions of management
B)ethics-based management
C)management skills
D)scientific management

Question 31

Which of the following might be an example of increased efficiency in manufacturing?

A)cutting the amount of labor required to make the product
B)cutting the price of the product
C)increasing sales of the product
D)increasing advertising for the product

Question 32

Good management strives for ________.

A)low efficiency and high effectiveness
B)high efficiency and low effectiveness
C)high efficiency and high effectiveness
D)moderate efficiency and moderate effectiveness

Question 33

Another term for efficiency is ________.

A)doing the right things
B)doing things right
C)making sure things get done
D)doing things at the right time

Question 34

Brenda's ability to determine what needs to be done and by whom is evidence that she excels at which management function?

A)planning
B)controlling
C)leading
D)organizing

Question 35

When Joe decides the number of output units his team will be able to produce this week, which management process is he performing?

A)controlling
B)leading
C)planning
D)organizing

Question 36

A candy manufacturer would increase both efficiency and effectiveness by making ________.

A)better candy at the same cost
B)better candy at a lower cost
C)the same candy at a lower cost
D)the same candy at the same cost

Question 37

A major contribution that Taylor made to the study of management was ________.

A)to measure efficiency on a 4-star scale
B)to identify the one best way to get a job done
C)to identify the three best ways to get a job done
D)to measure inefficiency on a 4-star scale

Question 38

Effectiveness refers to the relationship between inputs and outputs.

Question 39

Another term for effectiveness is ________.

A)doing the right things
B)doing things right
C)doing things intelligently
D)doing things when necessary

Question 40

The "father" of scientific management was ________.

A)Henri Fayol
B)Robert L. Katz
C)Henry Mintzberg
D)Frederick Winslow Taylor

Question 41

A pharmaceutical company manager attending a meeting of academic scientists would be functioning in which role?

A)informational
B)figurehead
C)liaison
D)decisional

Question 42

Which of the following is NOT considered to be a part of the planning function of a manager?

A)defining goals
B)motivating
C)mapping out strategy
D)making decisions

Question 43

Resolving a conflict would be considered to fall under which managerial function?

A)controlling
B)planning
C)directing
D)leading

Question 44

Organizing includes ________.

A)defining organizational goals
B)resolving conflicts
C)motivating organizational members
D)determining who does what tasks

Question 45

In a short essay, explain through examples how a process can be (a)efficient but not effective and (b)effective but not efficient.

Question 46

The current research on managerial skill points to four general management skills.Which of the following is NOT one of the four skills?

A)Political
B)Interpersonal
C)Conceptual
D)Scientific

Question 47

The four contemporary management processes are planning, organizing, leading, and commanding.

Question 48

The four managerial functions first described by Fayol are considered the "best" because ________.

A)they were devised a long time ago
B)most sources still use them
C)they date back to ancient Greece and Rome
D)they are no longer popular today

Question 49

Mintzberg developed his ten managerial roles by ________.

A)sending out questionnaires to thousands of managers
B)observing hundreds of managers over several years
C)closely monitoring the work activities of five chief executives
D)using common sense to analyze the situation

Question 50

Managers who are effective at meeting organizational goals always act efficiently.

Question 51

According to Mintzberg, which of the following fit into the category of interpersonal roles?

A)figurehead, leader, and liaison
B)negotiator, liaison, and figurehead
C)monitor, leader, and resource allocator
D)disturbance handler, liaison, and negotiator

Question 52

In a short essay, discuss the difference between efficiency and effectiveness.

Question 53

Giving a speech at an organization banquet would fall into which Mintzberg category?

A)informational
B)interpersonal
C)decisional
D)entrepreneurial

Question 54

How many management functions were originally proposed by Henri Fayol?

A)three: plan, organize, lead
B)four: plan, organize, lead, control
C)five: plan, organize, command, coordinate, control
D)ten: 3 interpersonal, 3 informational, 4 decisional

Question 55

A finance manager who reads the Wall Street Journal on a regular basis would be performing which role?

A)leader
B)monitor
C)disseminator
D)liaison

Question 56

An important part of the controlling function is ________.

A)evaluating
B)structuring
C)coordinating
D)punishing

Question 57

The controlling management function is largely a matter of ________.

A)resolving conflicts
B)determining what needs to be done
C)monitoring to see that tasks are accomplished
D)enforcing rules for employees

Question 58

The emphasis that managers give to various activities is generally based on their ________.

A)organizational level
B)tenure with the organization
C)experience in their field
D)skill specialty

Question 59

________ developed a categorization scheme for defining what managers do, consisting of 10 different but highly interrelated roles.

A)Henri Fayol
B)Robert L. Katz
C)Henry Mintzberg
D)Henry Ford

Question 60

Today, the basic management functions are considered to be ________.

A)planning, coordinating, leading, and monitoring
B)planning, organizing, leading, and motivating
C)commanding, organizing, leading, and decision making
D)planning, organizing, leading, and controlling

Question 61

The managerial role that changes the most between middle and top managers is ________.

A)planning
B)organizing
C)controlling
D)leading

Question 62

Which of the following is NOT an example of a decisional role according to Mintzberg?

A)spokesperson
B)entrepreneur
C)disturbance handler
D)resource allocator

Question 63

According to Katz, the four critical managerial skills can be classified as ________.

A)technical, political, conceptual, and empirical
B)interpersonal, political, empirical, and technical
C)technical, interpersonal, political, and controlling
D)technical, political, interpersonal, and conceptual

Question 64

Non-profit organizations are different from for-profit organizations primarily ________.

A)in the way make decisions
B)in the way they measure success
C)in the way they motivate employees
D)in how they hire employees

Question 65

Under which category would you classify skill in motivating subordinates?

A)interpersonal skills
B)conceptual skills
C)technical skills
D)political skills

Question 66

Technical skills might include ________.

A)excellent verbal skills
B)proficiency in computer programming
C)exceptional writing ability
D)decision-making ability

Question 67

Why might a manager for a non-profit organization seem as concerned with his or her organization's financial well-being as a for-profit manager?

A)Non-profit managers are evaluated on financial performance only.
B)Non-profit managers try to give the illusion that they care about the "bottom line."
C)Not-for-profit organizations need to make money to continue operating.
D)Non-profit organizations have an obligation to turn a profit.

Question 68

Which of the following would political skills be most likely to help a manager accomplish?

A)increasing communication
B)mentoring
C)defining goals
D)building a power base

Question 69

One managerial function that is identical in both Fayol's and Mintzberg's systems is ________.

A)leader
B)resource allocator
C)monitor
D)negotiator

Question 70

The role of ________ is more important for managers of small organizations than for managers working in large corporations.

A)disseminator
B)spokesperson
C)entrepreneur
D)resource allocator

Question 71

All of the following are examples of informational roles according to Mintzberg EXCEPT ________.

A)entrepreneur
B)monitor
C)disseminator
D)spokesperson

Question 72

In a small organization, which of the following is NOT likely to be true?

A)Planning is not likely to be an orchestrated ritual.
B)Relationships are more likely to be informal.
C)Workers are likely to be observed by computerized monitoring systems.
D)The design of the organization is likely to be less structured and complex.

Question 73

Unlike the manager of a small business, the most important concerns of a manager in a large organization are focused ________.

A)externally, particularly on entrepreneurial tasks
B)internally, particularly on the allocation of resources
C)on setting goals
D)on planning ways to improve organizational structure

Question 74

Which of the following statements regarding management and national culture is the most correct?

A)The basic principles of management are universal.
B)Research shows that managerial practices across all countries are not consistent.
C)There are major differences in the way that most English speaking countries view management.
D)The route of the differences between how countries practice management is based on their economic principles solely.

Question 75

Designing a series of interview questions to provide information about possible customers for a company would primarily require ________.

A)technical skills
B)interpersonal skills
C)conceptual skills
D)political skills

Question 76

Which of the following is NOT a characteristic of a small business?

A)has more formal managers than a large business
B)has about 200 employees
C)is not a "player" with impact within its industry
D)has a relatively small market share of its product

Question 77

Understanding building codes would be considered a(n)________ skill for a building contractor.

A)interpersonal
B)technical
C)conceptual
D)political

Question 78

Compared to the manager of a large organization, a small business manager is more likely to be a(n)________.

A)specialist
B)figurehead
C)generalist
D)information monitor

Question 79

Almost all managerial tasks involve ________.

A)decision making
B)technical skills
C)long-term planning
D)superb political skills

Question 80

Which of the following is NOT considered an interpersonal skill for a manager as suggested by Katz?

A)communicating
B)mentoring
C)delegating
D)decisiveness