Deck 4: Emotional Intelligence, Attitudes, and Happiness

Question 1

An overt display of emotion is likely to be equally effective across many different cultures.

Answer 1

False

Question 2

Juan, the owner of a tax-preparation service, displays good emotional intelligence when he ________.

A)accurately perceives the emotions of his employees
B)has positive thoughts about the future of the tax-preparation industry
C)worries about his business being replaced by tax-preparation software
D)instructs his employees to forget about their feelings on the job

Answer 2

A

Question 3

A finding about emotional intelligence is that if you know how to project emotion, you will be spreading that positive feeling in your immediate workplace.

Answer 3

True

Question 4

Ron communicates clearly and convincingly, disarms conflicts, and builds strong personal bonds. Ron is likely very good at ________.

A)spatial intelligence
B)choosing easy projects to avoid conflict
C)delegating
D)relationship management

Question 5

When knowledge, information, attitudes, or beliefs are contradictory, ________ is often experienced.

A)motivation
B)cognitive dissonance
C)unhappiness
D)self-esteem

Question 6

Beverly, a supervisor, makes use of emotional contagion when she ________.

A)spreads her good mood to her workers
B)avoids communicating with her subordinates who are in a bad mood
C)laughs at a worker who calls in sick
D)throws a temper tantrum when a worker quits

Question 7

A review of many studies indicated that workers with low emotional intelligence when faced with job insecurity are more likely to ________.

A)retaliate against their employers
B)pretend the problem does not exist
C)experience negative emotional reactions
D)experience positive emotional reactions

Question 8

Changing your attitude about your salary upon learning that others doing the same work as you receive a much higher salary is an example of ________.

A)cognitions
B)emotional intelligence
C)a behavioral component of attitude
D)jealousy

Question 9

Pablo dislikes his teammate Sam. As a result, which level of emotional intelligence is Pablo likely to display in working with Sam?

A)Reverse
B)Neutral
C)High
D)Low

Question 10

Ariel demonstrates effective self-management by ________.

A)working to get her way in interactions with others
B)blaming others when things go wrong
C)acting with honesty and integrity on a consistent basis
D)dropping projects that are too frustrating

Question 11

A team leader with social awareness would be able to determine whether a team member has enough enthusiasm for a project to complete it.

Question 12

Receiving direct instruction from someone you respect ________.

A)is a starting point in developing attitudes
B)tells you how to decide what not to do
C)makes you make poor decisions
D)makes you a good citizen

Question 13

Police officer Elsa experiences high emotional labor in carrying out her job. She most likely needs a high degree of emotional intelligence to attain good job performance.

Question 14

Austin is on an urgent business trip using his own car, and drives at 15 miles per hour beyond the speed limit. Austin displays cognitive dissonance by saying to himself, "I am aware of the speed limit on this highway, but the limit does not apply to a very important business trip."

Question 15

Gwenn is the general manager of a pharmaceutical company. Her best strategy for increasing the job satisfaction of employees is to ________.

A)give them free over-the-counter medications
B)create conditions so they can have fun and happiness on the job
C)grant them cost-of-living pay increases
D)improve the quality of food in the company cafeteria

Question 16

Having empathy for others and having intuition about work problems is most closely associated with which component of emotional intelligence?

A)Social awareness
B)Relationship management
C)Self-awareness
D)Self-management

Question 17

The widespread use of anger management suggests that many people need to further advance their emotional intelligence.

Question 18

After receiving poor service at the same restaurant on three different occasions, Andrea developed a negative attitude about the restaurant. Andrea's attitude was the result of ________.

A)emotional intelligence
B)cognitive dissonance
C)conditioning
D)poor restaurant choices

Question 19

If you can perform emotional tasks well, by definition, you have emotional intelligence.

Question 20

Professor Rob makes positive statements about his students in a report to the dean. Professor Rob is demonstrating ________ components of attitudes.

A)motivational
B)cognitive
C)behavioral
D)citizenship

Question 21

Attitudes can be changed by reversing the processes by which they were formed.

Question 22

The negative side to workers "putting on a happy face" is that it can lead to stress, burnout, and job dissatisfaction.

Question 23

Which one of the following is likely to have the biggest positive impact on job satisfaction?

A)Company-paid car washes
B)Company-paid pet health insurance
C)Opportunity to work from home
D)Positive interpersonal relationships in the work environment

Question 24

When making decisions, research suggests that an effective way of enhancing happiness is to seek ________.

A)a mixture of positive and negative outcomes
B)reasonable outcomes
C)the best possible outcomes
D)immediate feedback

Question 25

According to the spheres of life model, happiness occurs when ________.

A)the two hemispheres of the brain support each other
B)a person has at least six spheres of life
C)the six spheres of life are spinning rapidly
D)the various components of life work together in harmony

Question 26

One justification for management investing time and money in satisfying employees is that satisfied employees are more likely to satisfy customers.

Question 27

Al is always willing to go above and beyond his job description to help the company. Al is an example of ________,

A)strong self-interest
B)a naïve person
C)a good organizational citizen
D)low emotional intelligence

Question 28

Research about social networks and happiness indicates that ________.

A)being connected to unhappy people brings happiness
B)the happiest people avoid social networks
C)being directly and indirectly connected to happy people enhances happiness
D)spending money on people in your network brings a person happiness

Question 29

Research suggests that happiness is almost a random event, so it is mostly a waste of time to take concrete steps to achieve happiness.

Question 30

Executive secretary Mona engages in the personal support dimension of organizational citizenship behavior when she ________.

A)comforts and consoles a coworker whose parakeet just died
B)provides technical assistance to a coworkers whose desktop computer suddenly froze
C)disposes of a hornet's nest in a light fixture in the office
D)donates a higher-than-average amount to the United Way charity

Question 31

Billy Joe has a high standing on the personal support dimension of organizational citizenship behavior. So when a coworker asks for assistance with a difficult problem, Billy Joe is likely to say, ________

A)"What can I do to help you?"
B)"Grow up, and solve your own problems."
C)"If I help you, what will you do in return?"
D)"What do I look like? A tech-support rep?"

Question 32

A survey conducted by the Society for Human Resource Management found that the two major drivers of job satisfaction are gift certificates and adequate parking space.

Question 33

Sasha works as a makeup specialist in a funeral parlor. Although many people make jokes about her work, Sasha finds it to be very meaningful, thereby contributing to her job satisfaction.

Question 34

A potential problem of workers putting on a happy face is that they might ________.

A)lose their emotional intelligence
B)make unrealistic demands on management
C)neglect good customer service
D)suffer from stress and job dissatisfaction

Question 35

Most people know they have made a good decision when it leads to ________,

A)a feeling of having outsmarted the competition
B)happiness or closely related emotions
C)a slightly increased level of stress
D)more decisions to make

Question 36

Judd has shown the motivating component of organizational citizenship behavior.

Question 37

Aubrey uses her interpersonal skills to assist others in her place of work, thereby demonstrating the personal support dimension of organizational citizenship behavior.

Question 38

Happier people have better physical health, achieve more career success, work harder, and are more caring and socially engaged.

Question 39

Negativity and cynicism on the job is never helpful, even in jobs such as auditor or store detective.

Question 40

Courtesy toward coworkers is an important component of organizational citizenship behavior.

Question 41

Self-esteem is important to happiness because self-love must come before love for others.

Question 42

Sara believes that her life has above-average meaning. As a result, she is most likely to feel happy much of the time.

Question 43

Being fair, kind, and trusting of others does not lead to happiness, because they tend to take advantage of you.

Question 44

Although many people may have similar spheres of life, the importance they attach to each sphere may differ substantially.

Question 45

Earning large sums of money tends to lower a feeling of well-being, because wealthy people worry so much about soon becoming poor.

Question 46

Darwin frequently attains goals that make good use of his capabilities, so he will most likely experience frequent periods of happiness.

Question 47

A research study suggested that people with the most social connections, including friends, spouses, neighbors, and relatives tended to be the happiest.