Deck 2: How Businesses Use Information Systems

Question 1

Management information systems typically support nonroutine decision making.

Answer 1

False

Question 2

Shipping a product to a customer is an example of a business process.

Answer 2

True

Question 3

Synchronous collaboration tools allow global firms to collaborate from different locations at the same time.

Answer 3

True

Question 4

In social business,firms use social networks for coordinating production tasks.

Question 5

You would use an MIS to help decide whether to introduce a new product line.

Question 6

Decision-support systems help managers make decisions that are unique,rapidly changing,and not easily specified in advance.

Question 7

Functional systems that support business processes within a single functional group,such as human resources,are being phased out in favor of cross-functional systems.

Question 8

ESSs draw summarized information from internal MIS and DSS.

Question 9

Enrolling employees in benefits plans is a business process handled by the finance and accounting function.

Question 10

Supply chain management systems are more externally oriented than enterprise systems.

Question 11

A hotel reservation system is a typical example of a management information system.

Question 12

A Skype conference call using VOIP and webcams is an example of a remote,synchronous collaboration tool.

Question 13

Most MISs use sophisticated mathematical models or statistical techniques.

Question 14

ESSs are designed primarily to solve specific problems.

Question 15

Decision-support systems use internal information as well as information from external sources.

Question 16

A transaction processing system is a computerized system that performs and records the daily routine transactions necessary to conduct business.

Question 17

MIS job growth is projected to be 50% greater than other jobs in the next five years.

Question 18

Enterprise systems often include transactions with customers and vendors.

Question 19

Transaction processing systems are most commonly used by the senior management level of an organization.

Question 20

Operational management is responsible for directing the day-to-day operations of the business and therefore needs transaction-level information.

Question 21

Transaction processing systems are often so central to a business that TPS failure for a few hours can lead to a firm's demise and perhaps that of other firms linked to it.

Question 22

Digital dashboards,which display,on a single screen,graphs and charts of key performance indicators for managing a company,are becoming an increasingly popular tool for management decision makers.

Question 23

A relocation control system that reports summaries on the total moving,house hunting,and home financing costs for employees in all company divisions would fall into the category of

A) knowledge management systems.
B) transaction processing systems.
C) executive support systems.
D) management information systems.

Question 24

Producing bills of materials is a business process within the ________ function.

A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing

Question 25

Which type of system would you use to determine the five suppliers with the worst record in delivering goods on time?

A) ESS
B) TPS
C) MIS
D) DSS

Question 26

The term "management information systems" designates a specific category of information systems serving

A) integrated data processing throughout the firm.
B) transaction process reporting.
C) employees with online access to historical records.
D) middle management functions.

Question 27

Enterprise Systems,which display,on a single screen,graphs and charts of key performance indicators for managing a company,are becoming an increasingly popular tool for management decision makers.

Question 28

A company's business processes can be a source of competitive strength if they enable the company to innovate or to execute better than its rivals.

Question 29

Which systems are typically a major source of data for other systems?

A) transaction processing systems
B) management information systems
C) executive support systems
D) decision-support systems

Question 30

Which type of system would you use to change a production schedule if a key supplier was late in delivering goods?

A) ESS
B) TPS
C) MIS
D) DSS

Question 31

The term management information systems (MIS)also designates a specific category of information systems serving middle management.

Question 32

Business intelligence addresses the decision-making needs at only the operational levels of management.

Question 33

Non-typical business problems with causes and effects that are rapidly changing are typically handled by which type of information system?

A) MIS
B) TPS
C) ESS
D) DSS

Question 34

To monitor the status of internal operations and the firm's relations with the external environment,managers need ________ systems.

A) decision-support
B) knowledge
C) transaction processing
D) management information

Question 35

Senior managers need systems that focus on strategic issues and long-term trends,both in the firm and in the external environment.

Question 36

You have been hired by a worldwide non-profit agency to implement a system to handle their donations.The system must be able to handle and record telephone,sms,and Internet donations,provide up-to-the-minute reports,and create highly customizable mailing lists.In addition,event fundraisers need to be able to quickly access a donor's information and history.Which of the following systems will best meet these needs?

A) TPS
B) TPS with DSS capabilities
C) TPS with MIS capabilities
D) TPS with ESS capabilities

Question 37

Which of the following is an example of a cross-functional business process?

A) identifying customers
B) creating a new product
C) assembling a product
D) paying creditors

Question 38

Which type of system would you use to forecast the return on investment if you used new suppliers with better delivery track records?

A) ESS
B) TPS
C) MIS
D) DSS

Question 39

Identifying customers is a responsibility of the ________ function.

A) finance and accounting
B) human resources
C) manufacturing and production
D) sales and marketing

Question 40

________ systems are especially suited to situations in which the procedure for arriving at a solution may not be fully defined in advance.

A) Management information
B) Transaction processing
C) Decision-support
D) Knowledge management

Question 41

Enterprise systems are also known as ________ systems.

A) resource planning
B) enterprise resource planning
C) enterprise support
D) management information

Question 42

Telus's use of SharePoint for team sites is an example of using information systems to achieve which business objective?

A) customer and supplier intimacy
B) survival
C) improved decision making
D) operational excellence

Question 43

________ systems integrate supplier,manufacturer,distributor,and customer logistics processes.

A) Collaborative distribution
B) Supply-chain management
C) Reverse logistics
D) Enterprise planning

Question 44

ESS are specifically designed to serve which level of the organization?

A) operational
B) end-user
C) middle management
D) senior management

Question 45

Which of the following types of system helps coordinate the flow of information between the firm and its suppliers and customers?

A) intranet
B) extranet
C) KMS
D) TPS

Question 46

You have been hired by Inspiration Inc.,to help improve their profit margin.Inspiration Inc.is a business communications consultancy that services many clients in different industries throughout the United States.The end products of the company are customized recommendations for the best use of a client's existing resources for improving internal communications,typically delivered via documentation in different media.The company ??has approximately 100 consultants,all of whom are located in their central headquarters in Chicago.What system do you recommend to improve the company's business processes and increase their profit margin?

A) extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with the client, and minimize the amount of paperwork needed
B) CRM, to maintain easily accessible customer records to minimize the time spent looking for client data
C) KMS, for minimizing redundant work on similar clients
D) marketing system, for improving sales levels

Question 47

What is the most important function of an enterprise application?

A) increasing speed of communicating
B) enabling business functions and departments to share information
C) enabling a company to work collaboratively with customers and suppliers
D) enabling cost-effective e-business processes

Question 48

You are planning the launch of your new company,an application service provider that provides an online timesheet and project tracking application.To best communicate with and manage your relationship with your users,you would want to implement a(n)

A) extranet.
B) intranet.
C) KMS.
D) CRM.

Question 49

You work for a highly successful advertiser that is just about to expand nationally.Of utmost importance will be finding a way to store and disseminate their clients' continually updated branding guides,which include multiple image files and text documents,to all of the firm's branches.What system will best serve these needs?

A) an intranet with KMS capabilities
B) an extranet with KMS capabilities
C) a TPS with KMS capabilities
D) a CRM

Question 50

________ are designed to support organization-wide process coordination and integration.

A) Decision-support systems
B) Management information systems
C) CRM systems
D) Enterprise applications

Question 51

Enabling management to make better decisions regarding organizing and scheduling sourcing,production,and distribution is a central feature of

A) SCMs.
B) TPSs.
C) KMSs.
D) ERPs.

Question 52

An example of a highly structured decision is

A) creating a new product.
B) estimating the effect of changing costs of supply materials.
C) calculating the best trucking routes for product delivery.
D) granting credit to a customer.

Question 53

The four major enterprise applications are

A) SCMs, CRMs, DSSs, and KMSs.
B) SCMs, CRMs, ESSs, and KMSs.
C) enterprise systems, SCMs, DSSs, and CRMs.
D) enterprise systems, SCMs, CRMs, and KMSs.

Question 54

________ systems are designed to help firms manage their relationships with their customers.

A) CRM
B) MIS
C) CLE
D) CLU

Question 55

Which systems often deliver information to senior executives through a portal,which uses a Web interface to present integrated personalized business Knowledge?

A) transaction processing systems
B) executive support systems
C) management information systems
D) decision-support systems

Question 56

A(n)________ system collects data from various key business processes and stores the data in a single,comprehensive data repository,usable by other parts of the business.

A) transaction
B) enterprise
C) automatic reporting
D) management information

Question 57

Executive support systems are information systems that support the

A) long-range planning activities of senior management.
B) knowledge and data workers in an organization.
C) decision making and administrative activities of middle managers.
D) day-to-day processes of production.

Question 58

Which types of systems consolidate the relevant knowledge and experience in the firm to make it available to improve business processes and management decision making?

A) TPS
B) extranets
C) KMS
D) CRM

Question 59

You manage the IT department at a small startup Internet advertiser.You need to set up ?an inexpensive system that allows customers to see real-time statistics such as views and click-throughs about their current banner ads.Which type of system will most efficiently provide a solution?

A) CRM
B) enterprise system
C) extranet
D) intranet

Question 60

Which type of system would you use to determine what trends in your supplier's industry will affect your firm the most in five years?

A) ESS
B) TPS
C) MIS
D) DSS

Question 61

The ________ helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

A) CTO
B) CSO
C) CKO
D) CPO

Question 62

________________ allows one to harness collective knowledge to generate new ideas and solutions,this describes which important application of social business?

A) Crowdsourcing
B) Blogs and wikis
C) Social commerce
D) Social marketing

Question 63

All of the following are direct business benefits of collaboration except for

A) improved quality.
B) improved financial performance.
C) improved customer service.
D) improved compliance with government regulations.

Question 64

The CPO is responsible for

A) ensuring that the company complies with existing data privacy laws.
B) making better use of existing knowledge in organizational and management processes.
C) enforcing the firm's information security policy.
D) overseeing the use of information technology in the firm.

Question 65

An example of a collaboration tool that supports colocated,asynchronous collaboration is

A) a team room.
B) e-mail.
C) a MUD.
D) a wall display.

Question 66

A ________ is a senior manager who oversees the use of IT in the firm.

A) CEO
B) CFO
C) CIO
D) CTO

Question 67

Which of the following is not one of the reasons for the increased business focus on collaboration and teamwork?

A) the need for creating innovative products and services
B) growth of "interaction" jobs
C) greater global presence
D) the need for more efficient work hierarchies

Question 68

Which of the following types of collaboration tools allows you to communicate with avatars using text messaging?

A) virtual worlds
B) screen sharing
C) collaborative writing
D) large audience Webinars

Question 69

Which of the following decisions requires knowledge based on collaboration and interaction?

A) How long will it take to manufacture this product?
B) Should we work with outside vendors on new products and services?
C) In which geographical locations are our products garnering the most sales?
D) Which product design is the most efficient for the user in terms of energy use?

Question 70

________________ allows one to share opinions about purchasing or purchase on social platforms,this describes which important application of social business?

A) Crowdsourcing
B) Blogs and wikis
C) Social commerce
D) Social marketing

Question 71

Which of the following occupations would not be categorized as an "interaction" job?

A) sales representative
B) business manager
C) engineer
D) operations manager

Question 72

E-government refers to the application of ________ to digitally enable government and public sector agencies' relationships with citizens,businesses,and other arms of government.

A) the Internet and networking technologies
B) e-commerce
C) e-business
D) any computerized technology

Question 73

Which of the following is not one of the four main classifications for collaboration tools identified by the space/time matrix?

A) synchronous/colocated
B) same time/remote
C) different time/remote
D) remote/colocated

Question 74

All of the following statements regarding Lotus Notes are true except which one?

A) It began as an e-mail and messaging client.
B) It is a widely used collaboration tool at larger firms.
C) It provides capabilities for wikis and microblogging.
D) It provides tools for full version control of all company documentation.

Question 75

Which of the following roles falls into the duties of an information systems manager?

A) writing software instructions for computers
B) acting as liaison between the information systems group and the rest of the organization
C) translating business problems into information requirements
D) managing data entry staff

Question 76

Buying or selling goods over the Internet is called

A) e-commerce.
B) e-business.
C) an intranet.
D) an extranet.

Question 77

________________ allows one to publish and rapidly access knowledge; discuss opinions and experiences,this describes which important application of social business?

A) Crowdsourcing
B) Blogs and wikis
C) Social commerce
D) Social marketing

Question 78

Which of the following statements about collaboration is not true?

A) In business, a collaboration can last as little as a few minutes.
B) Business collaboration relies on the formation of teams that are assigned a specific task or goal.
C) Successful collaboration can be achieved through technology regardless of the organization's culture or structure.
D) One business benefit of collaboration is improved innovation.

Question 79

The principal liaison between the information systems groups and the rest of the organization is a(n)

A) programmer.
B) information systems manager.
C) systems analyst.
D) CTO.

Question 80

The use of digital technology and the Internet to execute the major business processes in the enterprise is called

A) e-commerce.
B) e-business.
C) enterprise applications.
D) MIS.