Deck 15: Management of Human Resources

Question 1

Nurses considering a position at a unionized hospital should understand the involvement of which organization?

A)National Labor Relations Board
B)National Council of State Boards of Nursing
C)Equal Employment Opportunity Commission
D)Occupational Safety and Health Administration

Answer 1

National Labor Relations Board

Question 2

During an interview,the nurse may feel they have interviewed well and would be a perfect fit.Which action by the nurse is best?

A)Ask the nurse manager if she can make a decision today.
B)Ask the nurse manager if she can notify you ASAP.
C)Assume you have gotten the job.
D)Wait for Human Resources to make you an offer.

Answer 2

Wait for Human Resources to make you an offer.

Question 3

The nurse recruiter provides information about salary and benefits.Which of the following would be important for the nurse to relate to the recruiter during this interview?

A)Salary expectations
B)Specific clinical interests and reasons for those interests
C)Expected shifts
D)Expected holidays to work

Answer 3

Specific clinical interests and reasons for those interests

Question 4

The responsibilities of the nurse manager in the interview process include which of the following?

A)Saving interview notes
B)Offering the position if duly impressed
C)Being aloof so that the applicant leaves unsure of her interview skills
D)Writing down as many things that have been said as possible during the interview

Question 5

In the behavior-based interview,the nurse manager asks questions about which of the following?

A)The nurse's future goals
B)How the nurse responded in a specific clinical scenario
C)How the nurse reacted to an event in the past
D)How the nurse worked with UAPs in the past

Question 6

When applying for a new position,the nurse knows to include what information in the cover letter?

A)Previous work history
B)Education
C)Date of availability
D)Salary expected

Question 7

When hospitals are competing for recruitment and retention purposes,the graduate may benefit by the hospital offering?

A)Fixed day shifts
B)Opportunities to help the new graduate pass the NCLEX-RN exam
C)A salary equivalent to that of the experienced nurse
D)Free meals in the cafeteria

Question 8

The purpose of the interview process is to determine if the individual possesses the qualifications needed for the job.In addition to the necessary qualifications,what must the nurse possess?

A)Eagerness to work overtime
B)Experience as charge nurse
C)Personality and values necessary for the "right fit"
D)Special skills working with computers

Question 9

The process of recruitment includes the posting,advertising,screening of applicants,interviewing,and selecting.An RN should expect which of the following to be part of the recruitment process?

A)An offer of hire for the position at the time of the interview
B)Criminal background checks and alcohol and drug screening
C)Reimbursement for relocation expenses
D)Quick contact from Human Resources after their receipt of the application

Question 10

A nurse is moving to a different state and has sent an application to several hospitals in that area.During the interview for a staff position,the nurse should expect which of the following during the recruitment process?

A)An interview with the nurse manager and clinical director
B)An interview with the nurse manager,clinical director,and other members of the management team
C)An interview with the nurse manager
D)An interview with the nurse manager,clinical director,and staff nurses

Question 11

It is important for the nurse manager to comply with certain rules of an interview.Which rule should the nurse manager follow in an interview?

A)Do not make promises.
B)Stop the interview when the time is up.
C)Allow interruptions so that the nurse can see how busy the floor is.
D)Obviously check a clock or watch during the interview.

Question 12

When preparing for an interview,the nurse should:

A)Design questions comparing previous employment with the opportunities available.
B)Design questions to be asked during the interview and at the end of the interview.
C)Be prepared to negotiate salary.
D)Be prepared to show examples of writing skills.

Question 13

During preparation for an interview,the nurse should consider questions that may be asked and how to respond.In addition,it is important that the nurse prepare in what way?

A)Dress conservatively and professionally.
B)Prepare a presentation.
C)Dress as she would for work.
D)Avoid talking about previous work environments.

Question 14

It is the obligation of the organization to have policies and procedures in place that are in compliance with the federal labor protection laws.Which of the following would a prospective employee expect to be available on request?

A)Different wage standards for union and nonunion employees
B)Medical conditions for which employees may take leave
C)Occupational health and safety standards
D)Restrictions for harassment between men and women only

Question 15

Most applications for employment request references.Which of the following is necessary to include when providing this information?

A)Length of service with this reference
B)Permission of the person whose name is being used as a reference
C)Letters of reference from those listed
D)Personal reference

Question 16

What preparations should the nurse manager take when interviewing an applicant?

A)Call references.
B)Develop a strategy.
C)Allow several applicants to arrive at the same time.
D)Attend a meeting to end exactly when the interview is scheduled to start.

Question 17

Information that should be sought by the applicant at the time of the interview with the nurse manager includes:

A)Salary
B)Length of orientation
C)Parking availability
D)Tuition reimbursement

Question 18

Employees are protected by federal law from sexual harassment.In which situation would this law apply?

A)A physician constantly approaches his surgical technician when she is alone.
B)A male nurse asks his female supervisor for an extra weekend off for a float trip and tells her she is welcome to come along.
C)During an annual performance evaluation,the female supervisor tells the male nurse that he is working above expectations and will receive a merit raise.
D)A male surgeon yells at a female nurse that she is incompetent and should be fired.

Question 19

In the traditional interview,the nurse manager asks questions about which of the following?

A)The nurse's previous experience in working with surgeons
B)The nurse's previous experience with UAPs
C)The nurse and the future.
D)The nurse's past experience

Question 20

What effect does the ADA (Americans with Disabilities Act)have on nurses in the workplace?

A)A newly injured employee is not allowed back to work until completely recovered.
B)A newly injured employee's responsibilities are changed to accommodate the disability.
C)Wheelchair access is provided to all buildings
D)Special accommodations are made for non-English-speaking employees.

Question 21

A nurse moving to a different state should expect what in the recruitment process? Select all that apply.

A)An interview with the nurse manager and clinical director
B)An interview with the nurse manager,clinical director,and other members of the management team
C)An interview with the nurse manager only
D)An interview with the nurse manager,clinical director,and staff nurses

Question 22

It is most important to include which of the following when submitting a resume with an application for a nursing position? Select all that apply.

A)Maiden name
B)Age
C)Special skills such as computer use
D)Professional affiliations

Question 23

It is important for the nurse manager to comply with certain rules of an interview.Which of the following is a question that cannot be asked during the interview? Select all that apply.

A)The applicant's race or religion
B)The applicant's previous employment
C)The applicant's children
D)The applicant's responsibilities at the previous job
E)The applicant's obvious disability

Question 24

There are federal and state laws protecting employees to ensure equal employment opportunities.These are enforced by the Equal Employment Opportunity Commission ( EEOC ).The EEOC protects against (select all that apply):

A)Union organizing.
B)Hiring based on age.
C)Hiring based on gender.
D)Disability discrimination.
E)Medical leaves.

Question 25

It is most important to include which of the following when submitting a resume with an application for a nursing position? Select all that apply.

A)Professional work history
B)Education
C)Contact information
D)Hobbies
E)Leisure activities and interests