Question 1

The challenges facing nurses today include which of the following?&#10;A)Stressed nurse managers&#10;B)Increased patient acuity&#10;C)Increased overtime&#10;D)Increased patient length of stay

Accepted Answer

Increased patient acuity refers to patients being sicker, which increases the complexity and workload of nurses. While stressed nurse managers, increased overtime, and increased patient length of stay can also be challenges for nurses, they do not directly impact the workload and care of patients in the same way as increased acuity.

Question 2

Attributes of ineffective teams include which of the following?&#10;A)Respectfully listening&#10;B)Consensus decision-making&#10;C)Leadership is owned by a few who make most of the decisions.&#10;D)Open discussion of disagreements

Accepted Answer

Ineffective teams often have leadership that is dominated by a few individuals, leading to limited participation and decision-making. Respectful listening, consensus decision-making, and open discussion of disagreements are attributes of effective teams.

Question 3

Which of the following are included in the guidelines for valuable,effective acknowledgement of each member's contribution to the team?&#10;A)Acknowledgments should be made privately to avoid embarrassing the person.&#10;B)Acknowledgments are best put into the minutes to be read at a later date.&#10;C)Acknowledgments are best made in public and recognized as sincere.&#10;D)Acknowledgments are not necessary;everyone recognizes what has been done.

Accepted Answer

Acknowledgments are best made in public and recognized as sincere to provide positive reinforcement and motivate team members. It also helps to build positive relationships within the team. Private acknowledgments may not have the same impact, and not acknowledging contributions can lead to decreased morale and motivation. Putting acknowledgments in the minutes may be useful for documentation purposes, but it does not have the same effect as public recognition. Not acknowledging contributions is not a best practice for effective teamwork.

Question 4

What does it mean to create a legend in the organization?&#10;A)A legend is to deify a person for his or her extraordinary actions.&#10;B)A legend separates one member from another.&#10;C)A legend creates an impossible example to duplicate.&#10;D)A legend is a means of recognizing and rewarding a job well done.

Accepted Answer

Creating a legend in the organization means recognizing and rewarding a job well done. It involves celebrating the achievements of an exceptional employee and creating a positive reputation for them within the company. This can also inspire other employees to strive for similar success, making it a positive influence on the overall workplace culture.

Question 5

Guidelines for performance ratings should meet what criteria?&#10;A)Patient satisfaction comments&#10;B)Quantity of care&#10;C)Mastery of skills&#10;D)Behavioral expectations

Accepted Answer

Performance ratings should be based on behavioral expectations such as communication skills, teamwork, and professionalism. Patient satisfaction comments may be a component, but should not be the sole basis for performance ratings. Quantity of care and mastery of skills may be important, but should also be evaluated in the context of overall workplace behavior and performance.

Question 6

Teams are groups who must work cooperatively to achieve a goal.Which of the following would be considered part of a team on a typical nursing unit? Select all that apply.&#10;A)Staff nurse&#10;B)UAP&#10;C)Case manager&#10;D)Pharmacist&#10;E)Unit secretary&#10;F)Admission clerk

Accepted Answer

Staff nurses, UAPs, case managers, pharmacists, and unit secretaries are all commonly found on nursing units and are part of the team working together to provide patient care. Admission clerks are not typically part of the nursing team and their role does not involve direct patient care.

Question 7

Team players show many positive characteristics.Which of the following characteristics should be expected of a good team player when asked to participate in a continuing education class for the unit?&#10;A)&#34;Sure,but my schedule is full right now.&#34;&#10;B)&#34;I did this last time.Let's give someone else a chance.&#34;&#10;C)&#34;Sure,I will need to make some changes to my schedule.&#34;&#10;D)&#34;Sure.How about next month?&#34;

Accepted Answer

A good team player should be willing to make changes to their schedule to accommodate the needs of the team. This shows flexibility and a willingness to put the needs of the team above their individual needs. Option A suggests that the team player is not willing to participate at all, while option B suggests a lack of enthusiasm for the opportunity. Option D suggests a delay in participation, which may not be ideal for the needs of the team at that moment. Only option C demonstrates a positive attitude towards participating in the continuing education class while also being willing to make necessary changes to their schedule.

Question 8

Active listening typically involves:&#10;A)Active participation and respect for the speaker.&#10;B)Asking lots of questions.&#10;C)Judging what is being said.&#10;D)Agreeing with the speaker.

Accepted Answer

Active listening involves actively participating in the conversation and showing respect for the speaker by being fully present and engaged. Asking questions is part of active listening, but it is not the only component. Judging or agreeing with the speaker can actually hinder active listening by introducing bias or shutting down open communication.

Question 9

When organizing a group meeting,what is an important consideration?&#10;A)Arranging the time of the meeting to be most convenient to leaders&#10;B)Seating according to seniority&#10;C)Starting and ending on time&#10;D)Addressing only the high performers

Accepted Answer

Starting and ending on time shows respect for everyone in the group and their schedules. It also helps to keep the meeting focused and productive. Arranging the meeting time to be convenient for leaders or seating by seniority can create an atmosphere of hierarchy and exclusion. Addressing only high performers is not inclusive and can demotivate those who may need extra support or guidance.

Question 10

Which statement would one expect to hear at a team meeting in which members work cohesively?&#10;A)&#34;Who has ideas about this?&#34;&#10;B)&#34;I think we have a solution.&#34;&#10;C)&#34;We are running out of time to discuss this today.&#34;&#10;D)&#34;We only want to hear positive ideas.&#34;

Accepted Answer

Asking for solutions to problems is a productive characteristic of team building.The other options are destructive to team building.

Question 11

Attributes of effective teams include:&#10;A)Friendly interaction.&#10;B)Respectful,consensus-building discussions.&#10;C)Embarrassing and personal criticism.&#10;D)Resentment toward other members.

Accepted Answer

The answer of Attributes of effective teams include:&#10;A)Friendly interaction.&#10;B)Respectful,consensus-building discussions.&#10;C)Embarrassing...

Question 12

When a nurse manager leads a group meeting,which of the following guidelines should be practiced?&#10;A)Strictly adhere to agenda&#10;B)Establish goals and objectives.&#10;C)Make the meeting seem friendly.&#10;D)Provide snacks.

Accepted Answer

The answer of When a nurse manager leads a group...

Question 13

When leading a team,a middle performing leader is seen as having which abilities?&#10;A)Loyalty to institution&#10;B)Acts as role model&#10;C)Always positive with fellow nurses&#10;D)Safe in all aspects of work

Accepted Answer

The answer of When leading a team,a middle performing leader...

Question 14

Peer reviews are frequently included in the overall employee performance appraisal.What values are attributed to the peer review?&#10;A)The nurse has the ability to evaluate based on personal knowledge of the employee's performance.&#10;B)Friendships can interfere with peer appraisals.&#10;C)Selection of peers for appraisals can be biased.&#10;D)Frequency of shared work may influence evaluation by peer.

Accepted Answer

The answer of Peer reviews are frequently included in the...

Question 15

When leading a team,a high performing leader is seen as which type of leader?&#10;A)A problem-solver&#10;B)Someone who identifies individual personnel problems&#10;C)Someone who identifies the causes of problems&#10;D)A problem identifier

Accepted Answer

The answer of When leading a team,a high performing leader...

Question 16

Unique attributes of nurse managers when supervising staff include which of the following?&#10;A)Evaluate each worker as a team member&#10;B)Provide guidance and role modeling&#10;C)Stimulate workers to carry a heavy patient load&#10;D)Encourage staff to learn a second language so they can become interpreters

Accepted Answer

The answer of Unique attributes of nurse managers when supervising...

Question 17

As a team leader,the charge nurse would incorporate which of the following into the meetings for greatest team input?&#10;A)Promote involvement of all members.&#10;B)Carefully use terms for problem solving.&#10;C)Coerce all members to participate.&#10;D)Use language with which the UAPs are unfamiliar.

Accepted Answer

The answer of As a team leader,the charge nurse would...

Question 18

When a nurse manager leads a group meeting,which of the following guidelines should be practiced?&#10;A)Allow group to set agenda.&#10;B)Separate the group according to interests.&#10;C)Facilitate problem-solving.&#10;D)Coerce all members to interact.

Accepted Answer

The answer of When a nurse manager leads a group...

Question 19

Which of the following techniques should the manager use when talking with the low-performing employee?&#10;A)Reassure him that this conversation is not reflected in his evaluation.&#10;B)Compare her performance to that of the high-performer.&#10;C)Describe the observations and be sure he knows the consequences.&#10;D)Allow no explanations for her actions since she is so good at citing blame.

Accepted Answer

The answer of Which of the following techniques should the...

Question 20

When leading a team,a low performing leader is seen as having which abilities?&#10;A)A problem solver&#10;B)Identifies cause when identifying problem&#10;C)Communicates well with staff&#10;D)Solves problems once identified

Accepted Answer

The answer of When leading a team,a low performing leader...

Question 21

Smoothly functioning teams should possess which characteristics? Select all that apply.&#10;A)Everyone is on time for meetings.&#10;B)There is mutual trust.&#10;C)There is a sense of identity with the team.&#10;D)Everyone has the same objectives.&#10;E)The team works well together.

Accepted Answer

The answer of Smoothly functioning teams should possess which characteristics?...

Question 22

Which of the following should be used to evaluate the staff's performance when deciding high,middle,or low? Select all that apply.&#10;A)Never late&#10;B)Teamwork&#10;C)Communication&#10;D)Knowledge and competence&#10;E)Responsive to constructive criticism.

Accepted Answer

The answer of Which of the following should be used...

Question 23

Which of the following are some of the qualities found in a team player? Select all that apply.&#10;A)Competence&#10;B)Dependability&#10;C)Enthusiasm&#10;D)Being on time&#10;E)Being friendly

Accepted Answer

The answer of Which of the following are some of...

Deck 20: Supervising and Evaluating the Work of Others