Deck 10: Creating the Facility Environment

Question 1

Who should be called when you are unsure about security measures,both during and after office hours?

A) Patients for their opinion
B) Local law enforcement
C) EMS services
D) Providers for their preferences

Answer 1

Local law enforcement

Question 2

Which of the following best describes the person who sets the social climate for the interchange between the patient and physician and the rest of the staff?

A) Physician
B) Clinical assistant
C) Administrative medical assistant
D) Bookkeeper

Answer 2

Administrative medical assistant

Question 3

Which of the following is the most appropriate action to maintain patient privacy?

A) Leave the exam room door ajar.
B) Knock before entering.
C) Talk with the door open.
D) Have discussions with the patient in a corner of the office.

Answer 3

Knock before entering.

Question 4

When should the receptionist or administrative medical assistant arrive to open the facility?

A) Same time as the first patient arrives
B) Five minutes before the first patient arrives
C) Twenty minutes before the first patient arrives
D) One hour before the first patient arrives

Question 5

Which of the following is the most effective way to check a room's readiness for a patient?

A) Check all the supplies.
B) Place yourself in the room as a patient.
C) Ask the patient whether the room is comfortable.
D) Dust and clean the room daily.

Question 6

Which of the following best describes the services of the office,the function of medical staff members,measures to take in case of an emergency,and other issues that patients may need to consider?

A) Textbook
B) Sign
C) News item
D) Brochure

Question 7

Which of the following is not an appropriate step in closing a facility for the day?

A) Shut down all equipment.
B) Secure doors and windows.
C) Lock up petty cash and drugs.
D) Lock up all medical supplies.

Question 8

Which of the following does proper seating placement in a reception area respect? (For example,some people do not like to be touched by strangers.)

A) Cultural biases
B) Prejudices
C) Comfort
D) Security

Question 9

Which of the following best describes a disadvantage of having fresh flowers in the medical facility?

A) They need to be replaced frequently.
B) The odor might be unpleasant.
C) They may affect patient's allergies.
D) They can easily be knocked over.

Question 10

Which of the following is NOT an appropriate example of accessibility features for the physically challenged?

A) Hallways that accommodate wheelchairs
B) Step walkways with no ramps
C) Signage in Braille
D) Doors accommodating wheelchairs
E) Bathroom facilities for handicapped individuals

Question 11

Which of the following applies to the number of employees necessary in order to require a business to be in compliance with the ADA?

A) 2
B) 5
C) 15
D) 50

Question 12

Which of the following is not a guideline to room readiness?

A) Comfortable temperature
B) Pleasantly illuminated
C) Empty cabinet surfaces
D) Well organized and spotless

Question 13

Which of the following can be overwhelming and intimidating to elder adults?

A) Neutral colors
B) Warm colors
C) Soft colors
D) Extremely bright colors

Question 14

Which of the following best describes the reception area in a medical facility?

A) Referred to as the waiting room
B) Features fresh flowers daily
C) Makes patients feel welcome
D) Features dim lighting

Question 15

Which of the following best describes making facilities and equipment available to all users?

A) Facilitation
B) Debilitating
C) Accessibility
D) Empowerment

Question 16

When office design is being considered,what should be kept in mind for the reception area?

A) Provide privacy for the administrative medical assistant.
B) Choose unnatural lighting.
C) Keep areas dimly illuminated.
D) Add a reception window to close the patient off from the administrative medical assistant.

Question 17

Which of the following best describes where patients may feel most comfortable discussing conditions,procedures,or treatments?

A) Providers's office
B) Reception area
C) Examination room
D) Laboratory area

Question 18

When was the Americans with Disabilities Act (ADA)passed by the United States Congress?

A) 1960
B) 1970
C) 1980
D) 1990

Question 19

Which of the following,regarding the medical facility,most often contributes as much to a patient's well-being as does the medical attention given by the providers?

A) Location
B) Size
C) Accessibility
D) Environment

Question 20

Which colors are good in areas that require quiet and extended concentration?

A) Yellows and oranges
B) Browns and blacks
C) Greens and blues
D) Reds and purples

Question 21

Which of the following should be done first when opening the facility for the day?

A) Make a visual check of each room to be certain it is prepared and ready for the day.
B) Take steps to ensure patient comfort and safety.
C) Print a schedule of the day's activities.
D) Unlock all exam doors and cabinets.

Question 22

Which of the following is NOT in compliance with ADA requirements?

A) One accessible entrance with protection from the weather
B) An accessible passenger-loading zone
C) Ten percent of the total parking spaces at outpatient facilities marked handicapped
D) Five wheelchairs available for use at every door entrance

Question 23

Which of the following is the most appropriate action of the administrative medical assistant when there is a delay in the provider's schedule?

A) Use this time to make reminder calls for future appointments.
B) Ask everyone to make another appointment.
C) Notify patients of the delay and offer alternatives.
D) Escort as many patients as possible to exam rooms.

Question 24

Approximately how much of a provider's time will be spent treating the elderly by 2020?

A) 50 percent
B) 75 percent
C) 25 percent
D) 40 percent

Question 25

The use of music and water in some medical facilities produces favorable results with the exception of which of the following?

A) Reduces stress and anxiety
B) Refreshes the minds of patients
C) Reduces appointment times
D) Enhances healing

Question 26

Providers can give access to the health information of an elderly patient under the following condition.

A) The patient is 85 years of age or older
B) Only if the patient has signed a release
C) Only to immediate family members
D) In an ambulatory care setting