Deck 23: The Medical Assistant As Human Resources Manager

Question 1

According to the U.S.Department of Labor,Bureau of Labor Statistics,medical assistants are listed in the top ten occupations with the employment growth much faster than average through which of the following years?

A) 2010
B) 2018
C) 2009
D) 2020

Answer 1

2018

Question 2

Which of the following best describes the law that requires employers to verify the right of employees to work in the United States?

A) Immigration Reform Act
B) Equal Pay Act
C) Civil Rights Act

Answer 2

Immigration Reform Act

Question 3

Which social network is most popular for the purposes of recruiting employees?

A) Pinterest
B) Twitter
C) Facebook
D) LinkedIn

Answer 3

LinkedIn

Question 4

Which is NOT true regarding Personnel Records?

A) They are open to all members of management.
B) All documentation and correspondence related to each employee must be kept there.
C) Files are destroyed when an employee leaves or is let go.
D) The file includes information normally maintained for payroll.

Question 5

OSHA mandates which of the following?

A) Employees must receive equal pay for equal work.
B) Employees must be protected from all risks.
C) Employees must be aware of risks associated with chemical hazards.
D) Employees must wear HazMat suits at all times.

Question 6

Which of the following is NOT considered appropriate material for a policy manual?

A) Employment policies
B) Wage and salary policies
C) Employee conduct expectations
D) Insurance billing techniques

Question 7

Which of the following may NOT be an effective tool for recruiting?

A) Facebook
B) LinkedIn
C) Networking
D) Newspaper advertisements

Question 8

Which of the following is NOT a task of the human resources manager?

A) Creating office policy manuals
B) Hiring and recruiting personnel
C) Interpreting legal regulations
D) Providing employee training

Question 9

Which of the following would the human resources manager most likely NOT look for when reviewing résumés?

A) Supplemental education received
B) Training related to the position
C) Unexplained gaps in employment
D) Age, sex, and race of applicant

Question 10

What should one NOT look for when evaluating a candidate's résumé?

A) Education
B) Good "fit" for the job
C) Errors
D) Religious background

Question 11

Which of the following is the most appropriate action when performing interviews?

A) Discuss specific salaries.
B) Wait until the second interview before discussing a specific salary.
C) Make a job offer as soon as you like a candidate, even if there are more applicants scheduled.
D) Schedule interviews back to back.

Question 12

Which of the following statements is NOT true regarding the objective of a smoking policy?

A) Promotes health
B) Sets an example for patients
C) Covers staff only
D) Encourages employee morale and productivity

Question 13

Which of the following interview questions would be inappropriate?

A) What is most important to you about this job?
B) How would a co-worker describe you?
C) Do you have any health problems that might affect your job performance?
D) What are your weaknesses?

Question 14

When is NOT the best time to offer employee training?

A) During a lunch period
B) After the office opens for the day
C) Before the office opens for the day
D) After the office closes for the day

Question 15

The Americans with Disabilities Act prohibits discrimination by all private employers with how many employees?

A) Five or more
B) Ten or more
C) Fifteen or more
D) Twenty-five or more

Question 16

Which of the following is the most common probationary period for a new employee?

A) 1 week
B) 1 month
C) 2 to 3 months
D) 6 to 9 months

Question 17

The Civil Rights Act of which of the following years prevents employers from discriminating against individuals on the basis of race,color,religion,sex,age,or national origin?

A) 1977
B) 1967
C) 1964
D) 1974

Question 18

Which of the following is true regarding a job description?

A) Completed with the human resources manager and new personnel
B) Discarded when the employee leaves the office position
C) Updated on an annual basis
D) Updated only when an employee leaves

Question 19

Which of the following is NOT one of the elements of professionalism?

A) Speed
B) Communication
C) Initiative
D) Integrity

Question 20

When the final interview is completed,what should the HR manager NOT do?

A) Offer the interviewee the job.
B) Compare notes with the others involved.
C) Check references.
D) Discuss impressions with others involved.

Question 21

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

Present the office policy manual and discuss its key elements.

A)recruiting and hiring personnel
B)orienting and training personnel
C)dismissing employees
D)complying with all personnel laws
E)planning employee training and education

Question 22

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

Use networking to meet office needs.

A)recruiting and hiring personnel
B)orienting and training personnel
C)dismissing employees
D)complying with all personnel laws
E)planning employee training and education

Question 23

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

Encourage participation by paying employees for time.

A)recruiting and hiring personnel
B)orienting and training personnel
C)dismissing employees
D)complying with all personnel laws
E)planning employee training and education

Question 24

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

Conduct an exit interview.

A)recruiting and hiring personnel
B)orienting and training personnel
C)dismissing employees
D)complying with all personnel laws
E)planning employee training and education

Question 25

Match the following manuals with the content that can be found in them.

safety issues

A)policy manual
B)procedures manual

Question 26

When should an employer ideally pay for an employee's continuing education?

A) When the cost is inexpensive.
B) When the employer is afraid the employee is thinking of quitting.
C) When it benefits the employee on the job.
D) When the employee is really interested in the topic.

Question 27

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

Implement using probationary reviews.

A)recruiting and hiring personnel
B)orienting and training personnel
C)dismissing employees
D)complying with all personnel laws
E)planning employee training and education

Question 28

Match the following manuals with the content that can be found in them.

HIPAA compliance

A)policy manual
B)procedures manual

Question 29

Match the following manuals with the content that can be found in them.

mission statement

A)policy manual
B)procedures manual

Question 30

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

Provide a current job description.

A)recruiting and hiring personnel
B)orienting and training personnel
C)dismissing employees
D)complying with all personnel laws
E)planning employee training and education

Question 31

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

Implement OSHA-related training sessions.

A)recruiting and hiring personnel
B)orienting and training personnel
C)dismissing employees
D)complying with all personnel laws
E)planning employee training and education

Question 32

Having written policies means not having to determine a policy on a case-by-case basis.

Question 33

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

Demonstrate the use of any specialized equipment.

A)recruiting and hiring personnel
B)orienting and training personnel
C)dismissing employees
D)complying with all personnel laws
E)planning employee training and education

Question 34

Be prepared with an alternate candidate for a position should the preferred candidate respond negatively.

Question 35

Match the following manuals with the content that can be found in them.

details of procedures performed

A)policy manual
B)procedures manual

Question 36

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

Adhere to anti-discrimination policies.

A)recruiting and hiring personnel
B)orienting and training personnel
C)dismissing employees
D)complying with all personnel laws
E)planning employee training and education

Question 37

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

Encourage monthly continuing education programs.

A)recruiting and hiring personnel
B)orienting and training personnel
C)dismissing employees
D)complying with all personnel laws
E)planning employee training and education

Question 38

Match the following manuals with the content that can be found in them.

emergency protocol

A)policy manual
B)procedures manual

Question 39

MATCHING
Match the specific and separate functions with the specific human resources manager responsibilities.

Provide an in-house demonstration on new office equipment.

A)recruiting and hiring personnel
B)orienting and training personnel
C)dismissing employees
D)complying with all personnel laws
E)planning employee training and education

Question 40

Match the following manuals with the content that can be found in them.

employment issues

A)policy manual
B)procedures manual

Question 41

"Why did you leave your last job?" is a general question common in interviews.

Question 42

Full-time employees generally work 30 hours or more per week.

Question 43

A voluntary separation occurs when an employee's performance is poor or there has been a serious violation of the office policies.

Question 44

To verify that all employees are authorized to work,employers are required by law to have the job candidate complete an eligibility verification (I-9)form.

Question 45

The interview is usually conducted by two people if second interviews are anticipated.

Question 46

Personnel records are usually kept for a period of 6-8 years after employees leave the practice.