Deck 9: Challenges of Global Information Systems

Question 1

Several companies,such as TRADOS Inc.,offer translation software and services to companies involved in global commerce.

Answer 1

True

Question 2

Organizations that wish to do business globally through their Web sites must be sensitive to local audiences.

Answer 2

True

Question 3

The United States uses a 12-hour time notation with the addition of
a.m. or p.m., while other parts of the world use a 24-hour notation, called "military time" in the United States.

Answer 3

True

Question 4

In Japan,about 89 percent of transactions involve credit cards,and most Japanese have adopted the use of credit cards for online purchases.

Question 5

Eight-bit bytes are not sufficient for languages with larger numbers of characters,such as Chinese.

Question 6

Japanese companies own whole U.S.subsidiaries in every imaginable industry.

Question 7

Countries have different regulations on what may or may not be imported and which tariff applies to which imported product.

Question 8

In November 2000,the European Union (EU)passed a law that lets consumers file lawsuits against an online business in the country of the online business.

Question 9

Web designers need to be sensitive to cultural differences.

Question 10

GTINs should be modified to support global supply chains.

Question 11

The spread of Internet use opens enormous opportunities for businesses,primarily in a few special-needs regions of the world.

Question 12

One hundred of the 500 largest Canadian companies have majority U.S.ownership,and 90 percent of U.S.multinational companies have Canadian offices.

Question 13

Companies that are in the forefront of Web-based e-commerce maintain their original Web sites in the de facto international language,English.

Question 14

Companies must be aware of limits that some governments impose on Internet use.

Question 15

Countries welcome a policy of free access to information as a means to reaffirm their sovereignty.

Question 16

A product,in whose design and production the company holds a competitive advantage,should be packaged and advertised with the same motifs in all the company's branches.

Question 17

Acting locally means being sensitive to regional customs and language nuances.

Question 18

The ratio of non-English speaking to English speaking internet users has steadily shrunk over the years.

Question 19

Strong encryption methods are on the U.S.federal government's list of restricted exports because,like weapons,they could compromise America's national security.

Question 20

The fact that countries have different laws has little impact on global business in general,and on e-commerce in particular.

Question 21

To countries that have been subjected to a ruthless occupation,____ is less important than preventing offenses.

A) free trade
B) free speech
C) free commerce
D) free software

Question 22

The additional bar in the ____ identifies the product's country of origin.

A) UPC bar code
B) E-com bar code
C) Unicode bar code
D) EAN bar code

Question 23

The ____ available in some countries is too narrow for high-volume transmission of graphically and animation-rich Web pages.

A) wavelength
B) infrared technology
C) bandwidth
D) widelane

Question 24

The United States uses Fahrenheit temperatures,while other countries use ____ temperatures.

A) metric
B) Kelvin
C) Rankin
D) Celsius

Question 25

Organizations must plan and carefully design their global sites so that they also cater to local needs and preferences,a process sometimes called ____.

A) globalization
B) localization
C) socialization
D) glocalization

Question 26

Over ____% of the people who regularly logged on to the Internet in 2007 come from non-English-speaking countries.

A) 20
B) 35
C) 70
D) 85

Question 27

Corporations in ____ have grown accustomed to adapting their systems to those of the EU.

A) EU countries
B) Germany
C) non-EU countries
D) France

Question 28

____ is a tool used to translate MS-Word documents to multiple languages.

A) Word&lang
B) Superfast
C) ABC TransWord
D) Wordfast

Question 29

As computers convert to operating systems that support ____,displaying different character sets should be less of a problem.

A) Unicode
B) EBCDIC code
C) ASCII code
D) Octocode

Question 30

The United States still uses the English system of length and weight measures (inches,feet,miles,quarts,pounds,and so on),while the rest of the world (including England)officially uses the ____ (centimeters,meters,liters,kilograms,and the like).

A) metric system
B) digital system
C) kilo system
D) centric system

Question 31

The recent trend in less rich countries is to adopt free ____ software to avoid high costs.

A) time sharing
B) open source
C) close source
D) open sharing

Question 32

Most Europeans prefer to use ____ rather than credit cards.

A) paypal
B) europal
C) debit cards
D) account credits

Question 33

Because of ____,a company's nationality is not always obvious.

A) their dispersed operations
B) the official language they use
C) the type of operations
D) the quality of their products

Question 34

Companies such as ____ help exporters and importers who use the Web for commerce.

A) NextLinx
B) NewLinux
C) NextLinux
D) NetLinx

Question 35

By the ____ principle,all legal matters are confined to the country from which the site operates.

A) country-of-destination
B) first country
C) country-of-origin
D) initial country

Question 36

Differences in ____ must be considered when integrating ISs internationally,even within the same company.

A) standards
B) computer brands
C) programming languages
D) storage availability

Question 37

Companies might offer two versions of their sites,one for wide bandwidth and another for ____.

A) weak bandwidth
B) narrow bandwidth
C) short wave
D) wide frequency

Question 38

The emergence of the Web as a global medium for information exchange has made it an important vehicle for both business-to-business (B2B)and ____.

A) n-commerce
B) business-to-consumer (B2C) commerce
C) d-commerce
D) business-to-carrier (B2C) commerce

Question 39

In Japan,many people who order merchandise online prefer to pick it up at ____ called "konbini," and pay there for what they purchased.

A) dealers's warehouses
B) convenience stores
C) centralized markets
D) post offices

Question 40

Marketing experts often advise companies that operate internationally to "____."

A) think big, act small
B) think there, act here
C) think locally, act globally
D) think globally, act locally

Question 41

Postal codes are organized differently in different countries and are not called zip codes,and yet some U.S.sites are still designed with only a five-digit (or extended nine-digit)postal code ____________________.

Question 42

National governments in South America as well as local governments in Asia and Europe have adopted policies of using only ____________________ software whenever it is available.

Question 43

____________________ refer in general to the many ways in which people from different countries vary in their tastes,gestures,preferred colors,treatment of people of certain gender or age,attitudes about work,opinions about different ethical issues,and the like.

Question 44

Business leaders on both continents hope that a way can be found to bridge the gap between the two approaches to ____,but it seems that a legal solution will not come before a change in culture.

A) human privacy
B) data privacy
C) information security
D) data security

Question 45

While the Web offers tremendous opportunities for establishing international ISs,global ISs are not without their challenges,both for B2B and ____________________ commerce.

Question 46

____________________ is a combination of universal business models and management philosophy with some adaptations for local audiences.

Question 47

Different ____ must be considered by all organizations that do business in multiple countries.

A) ages
B) medical situations
C) software tools
D) time zones

Question 48

Multinational corporations must use ____________________,which are systems that serve organizations and individuals in multiple countries.

Question 49

There are different ____________________ for communicating dates,times,temperatures,and addresses.

Question 50

____ is an international organization that monitors governments and commercial organizations around the world for violations of privacy.

A) Universal Privacy(UP)
B) Privacy International (PI)
C) Amnesty International (AI)
D) Universal Amnesty

Question 51

The European Union (EU)enforces a privacy law called the ____.

A) Directive on Data Privacy
B) Pretty Good Privacy
C) Privacy International
D) Amnesty International

Question 52

Many Web sites still offer forms that limit telephone numbers to ____________________ digits and do not accept shorter or longer numbers even when they are meant for audiences outside the United States and Canada.

Question 53

American companies are very busy collecting,buying,and selling personal data for ____ and marketing purposes.

A) decision-making
B) sale forces
C) storage quantification
D) distribution maps

Question 54

Thinking ____________________ and acting locally might sound like contradictory ideas,but they are not.

Question 55

Thanks to the ____________________ and agreements between the United States and the European Union,we might witness the internationalization of many more American,Canadian,Mexican,and European corporations.

Question 56

In their global supply chain management systems,managers must be aware of what might seem to be incorrect ____ in shipments and payment records.

A) time stamping
B) food stamping
C) stamps limits
D) border limits

Question 57

The lessons of Yahoo!,eBay,and other online pioneers prompted many companies to employ ____ experts before they start business in a new jurisdiction.

A) planned research
B) local research
C) legal research
D) market research

Question 58

A hurdle is that national laws usually forbid businesses to run ____________________ and other systems in a foreign language.

Question 59

Because nations use different ____________________ and rules in their daily business operations,sometimes records within one company are incompatible.

Question 60

Often,companies use ____________________ Web site,but provide the same content in both graphically rich and text-only pages,or the same video for download at different speeds.

Question 61

Under the ____________________ arrangement,claims of European citizens against U.S.companies regarding privacy are heard (with some exceptions)in the United States.

Question 62

In 1976,Europeans adopted the 13-digit European Article Number (EAN),while American companies used the 12-digit ____________________.

Question 63

Explain the issue of different time zones and its impact on companies that operate in many global regions.

Question 64

How should the phrase "Think Globally,Act Locally" be interpreted to help companies that operate internationally?

Question 65

List some imperatives that should be observed when designing Web sites for an international audience.

Question 66

The UCC is trying to expand product codes to 14-digit ____________________.

Question 67

Discuss the differences in regulations and tariffs companies must face when establishing international ISs.

Question 68

How can cultural differences affect the establishing of international ISs?

Question 69

Companies that operate in many global regions,especially multinational corporations,must craft policies for the work of both their employees and ____________________.