Deck 14: Team Management and Conflict

Question 1

One person can comprise a team.

Answer 1

False

Question 2

Product development teams improve existing products.

Answer 2

False

Question 3

Group members from different departments make up a horizontal team.

Answer 3

True

Question 4

The nature of the team assignment determines the size of the team.

Question 5

Ad hoc committees sometimes handle grievances.

Question 6

People who work in the same department are considered a team.

Question 7

A team where members primarily interact electronically is called a virtual team.

Question 8

Cross-functional teams have a very high degree of decision-making independence and authority.

Question 9

Formal groups are formed through social interactions.

Question 10

A quality assurance team is created to guarantee the quality of services and products,contact customers,and work with vendors.

Question 11

Teams should solve problems by addressing causes,not symptoms.

Question 12

By definition,groups that do not regularly meet are still a team.

Question 13

Two types of formal teams are normal and abnormal.

Question 14

Self-directed and self-managed work teams are answerable for their efforts.

Question 15

Some cross-functional teams exist indefinitely.

Question 16

Task force teams disband when they reach their goals.

Question 17

Horizontal teams are comprised of several layers of management.

Question 18

The continuous focus of all teams must be toward the team's objective(s).

Question 19

Normally,team decisions are made by compromising.

Question 20

Committees are organizationally vertical by design.

Question 21

Dysfunctional conflict limits the organization's ability to achieve its objectives.

Question 22

The characteristics of effective teams include the following except:

A)they are committed to and involved in clear,shared goals.
B)they trust each other.
C)they are flexible.
D)they focus on symptoms,not causes,when problems occur.

Question 23

Collaboration promotes mutual problem solving.

Question 24

One advantage of using teams is free riders.

Question 25

A storming stage occurs when a team engages in disagreement and conflict.

Question 26

Team norms are formal by nature.

Question 27

Lack of expertise and technical knowledge is a process barrier to team building.

Question 28

Cohesiveness and success build on each other.

Question 29

Effective teams frequently make decisions by ____________.

A)consensus
B)chance
C)avoidance
D)compromising

Question 30

Avoidance is a strategy used to ignore conflict.

Question 31

Team members can take on several role identities during group processes.

Question 32

Confrontation can lead to negative emotional beliefs without resolution.

Question 33

Organizational teams consist of two or more people who regularly interact and coordinate work in order to ____________.

A)earn a profit
B)attempt to reach harmony
C)accomplish pre-set objectives
D)compete with other groups

Question 34

The smoothing technique for resolving conflict is a relatively easy method of resolving real issues.

Question 35

Competition among organizational members can produce negative as well as positive results.

Question 36

Most effective organizational teams have less than six (6)members.

Question 37

The team member role of collaborator continually encourages and praises member efforts.

Question 38

Executive teams consist of two or more people to do the job traditionally held by one upper-level manager.

Question 39

Managers should take care that the company's mission and objectives are solid,well defined,and accepted throughout the organization before building teams.

Question 40

A superordinate objective is a conflict-resolution strategy in which each party gives up something.

Question 41

Which team member's role is to propose new solutions,new methods,and new systems for team problems?

A)communicator
B)cheerleader
C)initiator
D)contributor

Question 42

Teams often have which of the following benefits for organizations?

A)flexibility
B)commitment
C)synergy
D)all of the above

Question 43

Which of the following is not a stage of team development?

A)informing
B)forming
C)storming
D)norming

Question 44

Project teams are also called ____________.

A)ad hoc teams
B)problem-solving teams
C)voluntary teams
D)quick-fix specialists

Question 45

Standing committees are permanent by design;however,____________ committees are set up to accomplish a task and then disband.

A)ad hoc
B)balanced
C)cross-functional
D)deliberate

Question 46

The three common types of formal,horizontal teams within organizations are task forces,cross-functional,and ____________.

A)committees
B)pseudo-informal
C)conforming group
D)issue solving

Question 47

When organizations construct teams,the recommended membership size of a team ____________.

A)does not matter
B)should be less than six (6)
C)should be greater than twelve (12)
D)should be twelve (12)or less

Question 48

Individual group members that receive many commensurate benefits that all other members receive,but do not contribute their proportionate share,are ____________.

A)free-wheelers
B)freebies
C)benefiters
D)free riders

Question 49

All of the following are stages of team development except __________.

A)norming
B)performing
C)storming
D)none of the above

Question 50

Formal vertical organizational teams are also known as ____________ teams.

A)hierarchy
B)upright
C)coordinated effort
D)command or functional

Question 51

The phase in team development in which team members progress toward team objectives,handle problems,coordinate work,and confront each other is called the __________ stage.

A)norming
B)performing
C)storming
D)forming

Question 52

The organizational team with the least amount of day-to-day decision making independence is a(n):

A)project team.
B)committee.
C)cross-functional team.
D)executive team.

Question 53

The ____________ philosophy approaches conflict by maximizing the positives and minimizing the negatives.

A)traditionalist's
B)extremist's
C)behaviorist's
D)interactionist's

Question 54

The first step in the process of team building is to ____________.

A)identify priorities
B)define the mission and objectives
C)assess feasibility
D)identify and eliminate barriers

Question 55

A very unique feature of the team concept of quality circles (QC)is that all QC members are ____________.

A)from upper management
B)from diversified work areas
C)from middle management
D)volunteers

Question 56

The formal,horizontal organizational team that does not disband immediately after it accomplishes its pre-set objectives is the ____________ team.

A)task force
B)horizontal group
C)command performance
D)cross-functional

Question 57

Which of the following is a characteristic of the traditional view of conflict?

A)Conflict is feared.
B)Conflict is to be expected.
C)Conflict is necessary for organizational health.
D)Conflict is inevitable.

Question 58

The extent to which member are attracted to the team and motivated to remain together is called:

A)productivity.
B)cohesiveness.
C)norms.
D)team development.

Question 59

The organizational team with the greatest independence for decision making is a(n)____________.

A)quality circle
B)cross-functional team
C)project team
D)executive team

Question 60

Which one of the following is not a characteristic of work teams?

A)They are composed of multiskilled workers.
B)They perform tasks previously done by members in a functional department.
C)They are typically large.
D)They assume responsibility for the functions or tasks.

Question 61

MATCHING
Match the options below with the correct phrases:
a. a team with members from different departments
b. a disagreement between people
c. a conflict strategy in which a manager ignores conflict
d. the phase of team development when members become acquainted
e. a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
f. conflict that limits the organization's ability to achieve objectives
g. a team created by upper management to function within the organizational structure
h. a horizontal team designed to focus on one objective
i. a conflict strategy in which the manager focuses on mutual problem solving by both parties
j. a conflict strategy in which each party gives up something
k. harnesses the knowledge of people from various functional areas to solve problems.
l. the extent to which members are attracted to the team and motivated to remain together
m. an employee that "taps off" benefits from the efforts of fellow workers
n. the team development phase of unity and focus that follows conflict resolution
o. an organizational team with the most authority and decision-making independence
norming stage

Question 62

MATCHING
Match the options below with the correct phrases:
a. a team with members from different departments
b. a disagreement between people
c. a conflict strategy in which a manager ignores conflict
d. the phase of team development when members become acquainted
e. a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
f. conflict that limits the organization's ability to achieve objectives
g. a team created by upper management to function within the organizational structure
h. a horizontal team designed to focus on one objective
i. a conflict strategy in which the manager focuses on mutual problem solving by both parties
j. a conflict strategy in which each party gives up something
k. harnesses the knowledge of people from various functional areas to solve problems.
l. the extent to which members are attracted to the team and motivated to remain together
m. an employee that "taps off" benefits from the efforts of fellow workers
n. the team development phase of unity and focus that follows conflict resolution
o. an organizational team with the most authority and decision-making independence
collaboration

Question 63

Strategies that managers can choose to stimulate conflict include the following except:

A)bringing in an outsider.
B)change the rules.
C)discourage competition.
D)change the organization.

Question 64

A conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance is called:

A)smoothing.
B)compromising.
C)collaborating.
D)confronting.

Question 65

MATCHING
Match the options below with the correct phrases:
a. a team with members from different departments
b. a disagreement between people
c. a conflict strategy in which a manager ignores conflict
d. the phase of team development when members become acquainted
e. a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
f. conflict that limits the organization's ability to achieve objectives
g. a team created by upper management to function within the organizational structure
h. a horizontal team designed to focus on one objective
i. a conflict strategy in which the manager focuses on mutual problem solving by both parties
j. a conflict strategy in which each party gives up something
k. harnesses the knowledge of people from various functional areas to solve problems.
l. the extent to which members are attracted to the team and motivated to remain together
m. an employee that "taps off" benefits from the efforts of fellow workers
n. the team development phase of unity and focus that follows conflict resolution
o. an organizational team with the most authority and decision-making independence
free rider

Question 66

MATCHING
Match the options below with the correct phrases:
a. a team with members from different departments
b. a disagreement between people
c. a conflict strategy in which a manager ignores conflict
d. the phase of team development when members become acquainted
e. a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
f. conflict that limits the organization's ability to achieve objectives
g. a team created by upper management to function within the organizational structure
h. a horizontal team designed to focus on one objective
i. a conflict strategy in which the manager focuses on mutual problem solving by both parties
j. a conflict strategy in which each party gives up something
k. harnesses the knowledge of people from various functional areas to solve problems.
l. the extent to which members are attracted to the team and motivated to remain together
m. an employee that "taps off" benefits from the efforts of fellow workers
n. the team development phase of unity and focus that follows conflict resolution
o. an organizational team with the most authority and decision-making independence
committee

Question 67

MATCHING
Match the options below with the correct phrases:
a. a team with members from different departments
b. a disagreement between people
c. a conflict strategy in which a manager ignores conflict
d. the phase of team development when members become acquainted
e. a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
f. conflict that limits the organization's ability to achieve objectives
g. a team created by upper management to function within the organizational structure
h. a horizontal team designed to focus on one objective
i. a conflict strategy in which the manager focuses on mutual problem solving by both parties
j. a conflict strategy in which each party gives up something
k. harnesses the knowledge of people from various functional areas to solve problems.
l. the extent to which members are attracted to the team and motivated to remain together
m. an employee that "taps off" benefits from the efforts of fellow workers
n. the team development phase of unity and focus that follows conflict resolution
o. an organizational team with the most authority and decision-making independence
avoidance

Question 68

MATCHING
Match the options below with the correct phrases:
a. a team with members from different departments
b. a disagreement between people
c. a conflict strategy in which a manager ignores conflict
d. the phase of team development when members become acquainted
e. a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
f. conflict that limits the organization's ability to achieve objectives
g. a team created by upper management to function within the organizational structure
h. a horizontal team designed to focus on one objective
i. a conflict strategy in which the manager focuses on mutual problem solving by both parties
j. a conflict strategy in which each party gives up something
k. harnesses the knowledge of people from various functional areas to solve problems.
l. the extent to which members are attracted to the team and motivated to remain together
m. an employee that "taps off" benefits from the efforts of fellow workers
n. the team development phase of unity and focus that follows conflict resolution
o. an organizational team with the most authority and decision-making independence
compromise

Question 69

Match the options below with the correct phrases:
a. a conflict strategy in which the manager diplomatically acknowledges that conflict exists but downplays its importance
b. a team that assumes complete responsibility for its work
c. two or more persons actively striving toward the same objective(s)
d. a team where members primarily interact electronically because they are separated physically
e. their intent is to create new products
f. the team development phase with disagreement and conflict
g. sometimes called a problem-solving team
h. a temporary horizontal team from different departments designed to accomplish a limited number of objectives
i. a standard of behavior accepted by members
j. the team development phase in which the team begins to function and moves toward accomplishing its objectives
k. a team created to guarantee quality
l. an objective that overshadows individual interests
m. team composed of multiskilled workers
n. sometimes called a command team
o. team that focuses on refining the organization processes
p. conflict that supports the objectives of the organization
performing stage

Question 70

MATCHING
Match the options below with the correct phrases:
a. a team with members from different departments
b. a disagreement between people
c. a conflict strategy in which a manager ignores conflict
d. the phase of team development when members become acquainted
e. a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
f. conflict that limits the organization's ability to achieve objectives
g. a team created by upper management to function within the organizational structure
h. a horizontal team designed to focus on one objective
i. a conflict strategy in which the manager focuses on mutual problem solving by both parties
j. a conflict strategy in which each party gives up something
k. harnesses the knowledge of people from various functional areas to solve problems.
l. the extent to which members are attracted to the team and motivated to remain together
m. an employee that "taps off" benefits from the efforts of fellow workers
n. the team development phase of unity and focus that follows conflict resolution
o. an organizational team with the most authority and decision-making independence
cross-functional team

Question 71

MATCHING
Match the options below with the correct phrases:
a. a team with members from different departments
b. a disagreement between people
c. a conflict strategy in which a manager ignores conflict
d. the phase of team development when members become acquainted
e. a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
f. conflict that limits the organization's ability to achieve objectives
g. a team created by upper management to function within the organizational structure
h. a horizontal team designed to focus on one objective
i. a conflict strategy in which the manager focuses on mutual problem solving by both parties
j. a conflict strategy in which each party gives up something
k. harnesses the knowledge of people from various functional areas to solve problems.
l. the extent to which members are attracted to the team and motivated to remain together
m. an employee that "taps off" benefits from the efforts of fellow workers
n. the team development phase of unity and focus that follows conflict resolution
o. an organizational team with the most authority and decision-making independence
dysfunctional conflict

Question 72

MATCHING
Match the options below with the correct phrases:
a. a team with members from different departments
b. a disagreement between people
c. a conflict strategy in which a manager ignores conflict
d. the phase of team development when members become acquainted
e. a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
f. conflict that limits the organization's ability to achieve objectives
g. a team created by upper management to function within the organizational structure
h. a horizontal team designed to focus on one objective
i. a conflict strategy in which the manager focuses on mutual problem solving by both parties
j. a conflict strategy in which each party gives up something
k. harnesses the knowledge of people from various functional areas to solve problems.
l. the extent to which members are attracted to the team and motivated to remain together
m. an employee that "taps off" benefits from the efforts of fellow workers
n. the team development phase of unity and focus that follows conflict resolution
o. an organizational team with the most authority and decision-making independence
forming stage

Question 73

MATCHING
Match the options below with the correct phrases:
a. a team with members from different departments
b. a disagreement between people
c. a conflict strategy in which a manager ignores conflict
d. the phase of team development when members become acquainted
e. a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
f. conflict that limits the organization's ability to achieve objectives
g. a team created by upper management to function within the organizational structure
h. a horizontal team designed to focus on one objective
i. a conflict strategy in which the manager focuses on mutual problem solving by both parties
j. a conflict strategy in which each party gives up something
k. harnesses the knowledge of people from various functional areas to solve problems.
l. the extent to which members are attracted to the team and motivated to remain together
m. an employee that "taps off" benefits from the efforts of fellow workers
n. the team development phase of unity and focus that follows conflict resolution
o. an organizational team with the most authority and decision-making independence
formal team

Question 74

MATCHING
Match the options below with the correct phrases:
a. a team with members from different departments
b. a disagreement between people
c. a conflict strategy in which a manager ignores conflict
d. the phase of team development when members become acquainted
e. a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
f. conflict that limits the organization's ability to achieve objectives
g. a team created by upper management to function within the organizational structure
h. a horizontal team designed to focus on one objective
i. a conflict strategy in which the manager focuses on mutual problem solving by both parties
j. a conflict strategy in which each party gives up something
k. harnesses the knowledge of people from various functional areas to solve problems.
l. the extent to which members are attracted to the team and motivated to remain together
m. an employee that "taps off" benefits from the efforts of fellow workers
n. the team development phase of unity and focus that follows conflict resolution
o. an organizational team with the most authority and decision-making independence
confrontation

Question 75

MATCHING
Match the options below with the correct phrases:
a. a team with members from different departments
b. a disagreement between people
c. a conflict strategy in which a manager ignores conflict
d. the phase of team development when members become acquainted
e. a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
f. conflict that limits the organization's ability to achieve objectives
g. a team created by upper management to function within the organizational structure
h. a horizontal team designed to focus on one objective
i. a conflict strategy in which the manager focuses on mutual problem solving by both parties
j. a conflict strategy in which each party gives up something
k. harnesses the knowledge of people from various functional areas to solve problems.
l. the extent to which members are attracted to the team and motivated to remain together
m. an employee that "taps off" benefits from the efforts of fellow workers
n. the team development phase of unity and focus that follows conflict resolution
o. an organizational team with the most authority and decision-making independence
executive team

Question 76

MATCHING
Match the options below with the correct phrases:
a. a team with members from different departments
b. a disagreement between people
c. a conflict strategy in which a manager ignores conflict
d. the phase of team development when members become acquainted
e. a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
f. conflict that limits the organization's ability to achieve objectives
g. a team created by upper management to function within the organizational structure
h. a horizontal team designed to focus on one objective
i. a conflict strategy in which the manager focuses on mutual problem solving by both parties
j. a conflict strategy in which each party gives up something
k. harnesses the knowledge of people from various functional areas to solve problems.
l. the extent to which members are attracted to the team and motivated to remain together
m. an employee that "taps off" benefits from the efforts of fellow workers
n. the team development phase of unity and focus that follows conflict resolution
o. an organizational team with the most authority and decision-making independence
cohesiveness

Question 77

MATCHING
Match the options below with the correct phrases:
a. a team with members from different departments
b. a disagreement between people
c. a conflict strategy in which a manager ignores conflict
d. the phase of team development when members become acquainted
e. a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
f. conflict that limits the organization's ability to achieve objectives
g. a team created by upper management to function within the organizational structure
h. a horizontal team designed to focus on one objective
i. a conflict strategy in which the manager focuses on mutual problem solving by both parties
j. a conflict strategy in which each party gives up something
k. harnesses the knowledge of people from various functional areas to solve problems.
l. the extent to which members are attracted to the team and motivated to remain together
m. an employee that "taps off" benefits from the efforts of fellow workers
n. the team development phase of unity and focus that follows conflict resolution
o. an organizational team with the most authority and decision-making independence
conflict

Question 78

The conflict resolution of confrontation ____________.

A)is inevitably face-to-face
B)ends in positive feelings
C)does not produce stress
D)produces sound resolutions

Question 79

MATCHING
Match the options below with the correct phrases:
a. a team with members from different departments
b. a disagreement between people
c. a conflict strategy in which a manager ignores conflict
d. the phase of team development when members become acquainted
e. a conflict strategy that forces parties to verbalize positions and specific issues of disagreement
f. conflict that limits the organization's ability to achieve objectives
g. a team created by upper management to function within the organizational structure
h. a horizontal team designed to focus on one objective
i. a conflict strategy in which the manager focuses on mutual problem solving by both parties
j. a conflict strategy in which each party gives up something
k. harnesses the knowledge of people from various functional areas to solve problems.
l. the extent to which members are attracted to the team and motivated to remain together
m. an employee that "taps off" benefits from the efforts of fellow workers
n. the team development phase of unity and focus that follows conflict resolution
o. an organizational team with the most authority and decision-making independence
horizontal team

Question 80

When team members only exhibit the minimum effort required to complete the tasks,a good team leader may want to:

A)set higher objectives
B)train all team members
C)increase team conflict
D)support the team direction