Deck 40: Professional Behaviors

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Question
A veteran nurse working on the medical-surgical unit of an urban hospital is frequently consulted by other staff members on clinical issues and new procedures.What characteristics of the informal leader does this veteran nurse demonstrate? Select all that apply.

A) Seniority
B) Insecurity
C) Special abilities
D) Age
E) Supervisory position
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Question
A nurse supervisor in a hospital,who is about to vote on unionizing nurses,is told by the hospital CFO to schedule the nurse union organizers for client care during times that have been arranged for union organizational meetings.Which actions by the nurse supervisor are appropriate? Select all that apply.

A) Schedule the organizers during union meeting times.
B) Schedule the organizers according to clinical staffing needs.
C) Reprimand nurses for attempts to unionize.
D) Continue to implement the usual staffing procedures.
E) Discuss the need for professional nursing integrity with the CFO.
Question
A nurse is on the elevator preparing to start a 12-hour shift after visiting a sick family member when two other nurses enter.The nurses start talking negatively about a client they are caring for on a medical-surgical unit in the hospital.Although there are no clients on the elevator,which action by the first nurse in the elevator is appropriate?

A) Ask the nurses to stop talking in public.
B) Report the nurses to the unit manager.
C) Speak to the nurses in a private place.
D) Report the nurses to the risk manager.
Question
A nurse manager interacts with a particularly difficult healthcare provider who is demanding of and demeaning to the nurses on the unit.Through this situation,the nurse manager has learned that which are characteristics of successful communication? Select all that apply.

A) Accuracy
B) Assertiveness
C) Critical thinking
D) Honesty
E) Networking
Question
The staff nurse observes the student nurse's behavior on the unit,and notes the student is always on time,neat in appearance,and caring toward clients.Which conclusion regarding the student's level of professional commitment is most appropriate?

A) A pattern of behaviors congruent with the nurses' professional code of ethics
B) A strong belief in and acceptance of the company's goals, values, and mores
C) A willingness to be able to exert control over personal behaviors
D) A strong desire to be a part of a group
Question
The charge nurse on first shift,who has worked on the unit for 20 years,was never officially hired for that position,but the nurses on the unit recognize the nurse in this role.Which roles is the charge nurse assuming on the unit? Select all that apply.

A) Informal leader
B) Nursing leader
C) Mentor
D) Formal leader
E) Manager
Question
The nurse working on the adult psychiatric unit complains of feeling "burnt out." Which suggestions by the nurse mentor will help the nurse reduce stress? Select all that apply.

A) Meditate or take a long soak in a tub.
B) Join a local Zumba class.
C) Participate in a professional organization.
D) Accept an extra shift.
E) Don't accept failure; try, try, and try again.
Question
The nurse manager on the neurology unit helps staff nurses become more involved with the local neurological association and schedules participation with in-services to the community.Which types of commitment to the nursing profession is exemplified by this nurse manager?

A) Affective
B) Normative
C) Obsessive
D) Continuance
Question
The nurses on the cardiology unit are unhappy with their nurse manager.The nurses complain that the manager is "inflexible and impersonal." Which type of leadership is this nurse manager most likely using?

A) Bureaucratic
B) Autocratic
C) Laissez-faire
D) Situational
Question
Which behaviors are fostered by transformational nurse leaders? Select all that apply.

A) Creativity
B) Risk taking
C) Commitment
D) Obedience
E) Collaboration
Question
The nurse working in a neonatal intensive care unit (NICU)is caring for a critically ill 28-week-old preemie.The parent calls the nurse and asks if it would be possible to bring the client's 2-year-old sibling to visit because the sibling is having nightmares about the client's death.Small children are not permitted to visit because of the risk of infection to the infants on the unit.Which action by the nurse is appropriate?

A) Seek permission from unit management and the neonatologist to allow the sibling to visit.
B) Offer to make counseling available to the sibling.
C) Tell the parent that visiting is not permitted and offer to take pictures of the client.
D) Tell the parent to bring the sibling in to visit in the middle of the night.
Question
A nurse has just received a shift report for a 12-hour shift.As the nurse is preparing to enter a client's room,the nurse overhears a coworker telling an offensive joke with a sexual undertone to the client.Which action by the nurse is appropriate?

A) Tell the nurse, in private, that such conduct is offensive and not professional.
B) Ignore the coworker and walk away.
C) Report the incident to the nurse manager.
D) Ask to be scheduled opposite this coworker.
Question
A newly hired nurse manager believes in the theory of shared governance and directs the unit using that style.Which skills are essential in order for the nurse manager to be an effective nurse leader using this theory? Select all that apply.

A) Modeling the way
B) Empowering others
C) Giving feedback
D) Receiving feedback
E) Being political
Question
A toddler who is admitted to the pediatric unit is crying and scared.No treatment has been initiated at this point.The nurse needs to start an IV,and the parent asks,"Can I stay with my child and help through the procedure?" In providing care for the family,which response by the nurse is appropriate?

A) "I can teach you ways to help your child throughout the procedure if you would like to be involved."
B) "We do this all the time, so don't worry. I will come get you when we are done"
C) "Be ready to hold the child down when I tell you to."
D) "I will be very quick so there is no need for you to stay for the procedure."
Question
A novice nurse is hired to work in a busy cardiac intensive care unit at the local hospital.The nurse will spend 12 weeks in orientation to the unit.Which action by the novice nurse demonstrate commitment to the new job?

A) Joining the ANA
B) Questioning the preceptor during all procedures
C) Attending every shift on time
D) Exhibiting clinical competence
Question
During a staff meeting,the new nurse manager informs the staff that they will be getting an e-mail account that will need to be checked every day for information from the manager.Which responses would be expected of a "Generation X" new graduate nurse to this policy? Select all that apply.

A) "Can we access the e-mail from home?"
B) "That sounds like a great idea."
C) "I would rather get the information directly from you."
D) "I would rather receive the information in a unit newsletter."
E) "Can we e-mail one another?"
Question
The novice nurse is interviewing with managers in the hospital.The nurse has decided that working for a manager who demonstrates an autocratic style of leadership would be the best match for the nurse.To determine the manager's style,which question should the novice nurse ask the manager?

A) "What is your view of nurses working overtime?"
B) "How do you implement orientation?"
C) "What shift will I be working?"
D) "Do you seek input from staff when implementing new policies?"
Question
A student nurse is caring for an older adult client with dementia who is confused,agitated,and forgetful.The student leaves for a break and forgets to put the call light within reach of the client.When checking on the student's clients,the instructor discovers the student's negligence.Which conclusion by the instructor is appropriate?

A) The student is appropriately taking care of self.
B) The student's workload is too difficult.
C) The student is demonstrating inappropriate safety measures for the client.
D) The student is demonstrating appropriate comfort measures for the client.
Question
A student nurse accidentally left an older adult client's bed up after giving a bed bath.Luckily,another nurse found that the bed was not left in the lowest position and was able to rectify the matter before something happened.The student responded,"I know better.I should've double-checked the bed before I left the room." Which characteristic is this student demonstrating?

A) Compassion
B) Integrity
C) Fidelity
D) Justice
Question
A nurse mistakenly gives a client,who is NPO for surgery,a morning breakfast tray.After realizing the mistake,the nurse notifies the healthcare provider as well as the client; explains the consequences of this mistake,which includes a delay in the client's surgery; and documents the situation in the client's medical record.Which is demonstrated by the actions of this nurse?

A) Social justice
B) Human dignity
C) Reliability
D) Accountability
Question
The charge nurse,who is a member of Generation X,is training a new nurse,who happens to belong to the Millennial generation.Which aspects of the two nurses' work ethics may be in conflict? Select all that apply.

A) Self-directed versus need for feedback
B) Loyal to profession versus rush of new challenges and opportunities
C) Workaholic versus need for work-life balance
D) Respect authority versus questioning authority
E) Prefer personal form of communication versus personal cell phones
Question
The medical-surgical nurse is habitually late and often leaves work for nurses on the other shift to complete.The nurse has been reprimanded for this behavior.Which action is required by the nurse in order to retain employment?

A) The nurse must take responsibility and accept any corrective action.
B) The nurse must continue the same behaviors.
C) The nurse must have a positive attitude.
D) The nurse must trade shifts in order to be on time.
Question
The nurse on third shift missed the last chance for the unit competency,stating,"Oh well,it's not like I don't know what I'm doing." Which is the most accurate description of this nurse's behavior?

A) Arrogance, which keeps the nurse from developing and from accurate assessment of her strengths and weaknesses
B) Pessimism, which endangers the nurse's professionalism
C) Optimism, which helps the nurse realize that things will turn out for the best
D) Sarcasm, which threatens the nurse's job performance
Question
A charge nurse is making assignments for the shift and notes that a client from a different culture was recently admitted and will require a thorough admission assessment during the upcoming shift.Which generation of nurse is likely to be the most culturally sensitive and the best choice for this client assignment?

A) The Millennial nurse
B) The Generation X nurse
C) The veteran nurse
D) The baby boomer nurse
Question
The nurses in a nursing home have a unique nursing team consisting of all four generational cohorts.Which is the best use of each generation's contributions by nursing management?

A) The contributions from each generation's strengths
B) Those of the hardworking, loyal veterans
C) Those of the adaptable, techno-savvy Generation Xers
D) Those of the young, optimistic Millennials
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Deck 40: Professional Behaviors
1
A veteran nurse working on the medical-surgical unit of an urban hospital is frequently consulted by other staff members on clinical issues and new procedures.What characteristics of the informal leader does this veteran nurse demonstrate? Select all that apply.

A) Seniority
B) Insecurity
C) Special abilities
D) Age
E) Supervisory position
Seniority
Special abilities
Age
2
A nurse supervisor in a hospital,who is about to vote on unionizing nurses,is told by the hospital CFO to schedule the nurse union organizers for client care during times that have been arranged for union organizational meetings.Which actions by the nurse supervisor are appropriate? Select all that apply.

A) Schedule the organizers during union meeting times.
B) Schedule the organizers according to clinical staffing needs.
C) Reprimand nurses for attempts to unionize.
D) Continue to implement the usual staffing procedures.
E) Discuss the need for professional nursing integrity with the CFO.
Schedule the organizers according to clinical staffing needs.
Continue to implement the usual staffing procedures.
Discuss the need for professional nursing integrity with the CFO.
3
A nurse is on the elevator preparing to start a 12-hour shift after visiting a sick family member when two other nurses enter.The nurses start talking negatively about a client they are caring for on a medical-surgical unit in the hospital.Although there are no clients on the elevator,which action by the first nurse in the elevator is appropriate?

A) Ask the nurses to stop talking in public.
B) Report the nurses to the unit manager.
C) Speak to the nurses in a private place.
D) Report the nurses to the risk manager.
Speak to the nurses in a private place.
4
A nurse manager interacts with a particularly difficult healthcare provider who is demanding of and demeaning to the nurses on the unit.Through this situation,the nurse manager has learned that which are characteristics of successful communication? Select all that apply.

A) Accuracy
B) Assertiveness
C) Critical thinking
D) Honesty
E) Networking
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
5
The staff nurse observes the student nurse's behavior on the unit,and notes the student is always on time,neat in appearance,and caring toward clients.Which conclusion regarding the student's level of professional commitment is most appropriate?

A) A pattern of behaviors congruent with the nurses' professional code of ethics
B) A strong belief in and acceptance of the company's goals, values, and mores
C) A willingness to be able to exert control over personal behaviors
D) A strong desire to be a part of a group
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
6
The charge nurse on first shift,who has worked on the unit for 20 years,was never officially hired for that position,but the nurses on the unit recognize the nurse in this role.Which roles is the charge nurse assuming on the unit? Select all that apply.

A) Informal leader
B) Nursing leader
C) Mentor
D) Formal leader
E) Manager
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
7
The nurse working on the adult psychiatric unit complains of feeling "burnt out." Which suggestions by the nurse mentor will help the nurse reduce stress? Select all that apply.

A) Meditate or take a long soak in a tub.
B) Join a local Zumba class.
C) Participate in a professional organization.
D) Accept an extra shift.
E) Don't accept failure; try, try, and try again.
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
8
The nurse manager on the neurology unit helps staff nurses become more involved with the local neurological association and schedules participation with in-services to the community.Which types of commitment to the nursing profession is exemplified by this nurse manager?

A) Affective
B) Normative
C) Obsessive
D) Continuance
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
9
The nurses on the cardiology unit are unhappy with their nurse manager.The nurses complain that the manager is "inflexible and impersonal." Which type of leadership is this nurse manager most likely using?

A) Bureaucratic
B) Autocratic
C) Laissez-faire
D) Situational
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
10
Which behaviors are fostered by transformational nurse leaders? Select all that apply.

A) Creativity
B) Risk taking
C) Commitment
D) Obedience
E) Collaboration
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
11
The nurse working in a neonatal intensive care unit (NICU)is caring for a critically ill 28-week-old preemie.The parent calls the nurse and asks if it would be possible to bring the client's 2-year-old sibling to visit because the sibling is having nightmares about the client's death.Small children are not permitted to visit because of the risk of infection to the infants on the unit.Which action by the nurse is appropriate?

A) Seek permission from unit management and the neonatologist to allow the sibling to visit.
B) Offer to make counseling available to the sibling.
C) Tell the parent that visiting is not permitted and offer to take pictures of the client.
D) Tell the parent to bring the sibling in to visit in the middle of the night.
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
12
A nurse has just received a shift report for a 12-hour shift.As the nurse is preparing to enter a client's room,the nurse overhears a coworker telling an offensive joke with a sexual undertone to the client.Which action by the nurse is appropriate?

A) Tell the nurse, in private, that such conduct is offensive and not professional.
B) Ignore the coworker and walk away.
C) Report the incident to the nurse manager.
D) Ask to be scheduled opposite this coworker.
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
13
A newly hired nurse manager believes in the theory of shared governance and directs the unit using that style.Which skills are essential in order for the nurse manager to be an effective nurse leader using this theory? Select all that apply.

A) Modeling the way
B) Empowering others
C) Giving feedback
D) Receiving feedback
E) Being political
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
14
A toddler who is admitted to the pediatric unit is crying and scared.No treatment has been initiated at this point.The nurse needs to start an IV,and the parent asks,"Can I stay with my child and help through the procedure?" In providing care for the family,which response by the nurse is appropriate?

A) "I can teach you ways to help your child throughout the procedure if you would like to be involved."
B) "We do this all the time, so don't worry. I will come get you when we are done"
C) "Be ready to hold the child down when I tell you to."
D) "I will be very quick so there is no need for you to stay for the procedure."
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
15
A novice nurse is hired to work in a busy cardiac intensive care unit at the local hospital.The nurse will spend 12 weeks in orientation to the unit.Which action by the novice nurse demonstrate commitment to the new job?

A) Joining the ANA
B) Questioning the preceptor during all procedures
C) Attending every shift on time
D) Exhibiting clinical competence
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
16
During a staff meeting,the new nurse manager informs the staff that they will be getting an e-mail account that will need to be checked every day for information from the manager.Which responses would be expected of a "Generation X" new graduate nurse to this policy? Select all that apply.

A) "Can we access the e-mail from home?"
B) "That sounds like a great idea."
C) "I would rather get the information directly from you."
D) "I would rather receive the information in a unit newsletter."
E) "Can we e-mail one another?"
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
17
The novice nurse is interviewing with managers in the hospital.The nurse has decided that working for a manager who demonstrates an autocratic style of leadership would be the best match for the nurse.To determine the manager's style,which question should the novice nurse ask the manager?

A) "What is your view of nurses working overtime?"
B) "How do you implement orientation?"
C) "What shift will I be working?"
D) "Do you seek input from staff when implementing new policies?"
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
18
A student nurse is caring for an older adult client with dementia who is confused,agitated,and forgetful.The student leaves for a break and forgets to put the call light within reach of the client.When checking on the student's clients,the instructor discovers the student's negligence.Which conclusion by the instructor is appropriate?

A) The student is appropriately taking care of self.
B) The student's workload is too difficult.
C) The student is demonstrating inappropriate safety measures for the client.
D) The student is demonstrating appropriate comfort measures for the client.
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
19
A student nurse accidentally left an older adult client's bed up after giving a bed bath.Luckily,another nurse found that the bed was not left in the lowest position and was able to rectify the matter before something happened.The student responded,"I know better.I should've double-checked the bed before I left the room." Which characteristic is this student demonstrating?

A) Compassion
B) Integrity
C) Fidelity
D) Justice
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
20
A nurse mistakenly gives a client,who is NPO for surgery,a morning breakfast tray.After realizing the mistake,the nurse notifies the healthcare provider as well as the client; explains the consequences of this mistake,which includes a delay in the client's surgery; and documents the situation in the client's medical record.Which is demonstrated by the actions of this nurse?

A) Social justice
B) Human dignity
C) Reliability
D) Accountability
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
21
The charge nurse,who is a member of Generation X,is training a new nurse,who happens to belong to the Millennial generation.Which aspects of the two nurses' work ethics may be in conflict? Select all that apply.

A) Self-directed versus need for feedback
B) Loyal to profession versus rush of new challenges and opportunities
C) Workaholic versus need for work-life balance
D) Respect authority versus questioning authority
E) Prefer personal form of communication versus personal cell phones
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
22
The medical-surgical nurse is habitually late and often leaves work for nurses on the other shift to complete.The nurse has been reprimanded for this behavior.Which action is required by the nurse in order to retain employment?

A) The nurse must take responsibility and accept any corrective action.
B) The nurse must continue the same behaviors.
C) The nurse must have a positive attitude.
D) The nurse must trade shifts in order to be on time.
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
23
The nurse on third shift missed the last chance for the unit competency,stating,"Oh well,it's not like I don't know what I'm doing." Which is the most accurate description of this nurse's behavior?

A) Arrogance, which keeps the nurse from developing and from accurate assessment of her strengths and weaknesses
B) Pessimism, which endangers the nurse's professionalism
C) Optimism, which helps the nurse realize that things will turn out for the best
D) Sarcasm, which threatens the nurse's job performance
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
24
A charge nurse is making assignments for the shift and notes that a client from a different culture was recently admitted and will require a thorough admission assessment during the upcoming shift.Which generation of nurse is likely to be the most culturally sensitive and the best choice for this client assignment?

A) The Millennial nurse
B) The Generation X nurse
C) The veteran nurse
D) The baby boomer nurse
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
25
The nurses in a nursing home have a unique nursing team consisting of all four generational cohorts.Which is the best use of each generation's contributions by nursing management?

A) The contributions from each generation's strengths
B) Those of the hardworking, loyal veterans
C) Those of the adaptable, techno-savvy Generation Xers
D) Those of the young, optimistic Millennials
Unlock Deck
Unlock for access to all 25 flashcards in this deck.
Unlock Deck
k this deck
locked card icon
Unlock Deck
Unlock for access to all 25 flashcards in this deck.