Deck 15: Communication

Question 1

Wireless transmission is a form of a communication __________.

A) bandwidth
B) feedback
C) channel
D) filter

Answer 1

C

Question 2

Tom is trying to save money by calling an important customer instead of flying in to talk to him directly.Tom is trading communication __________ for communication __________.

A) effectiveness; richness
B) effectiveness; efficiency
C) efficiency; effectiveness
D) richness; noise

Answer 2

B

Question 3

The form of communication that provides the highest quality and quantity of information is ___________ communication.

A) telephone
B) e-mail
C) face-to-face
D) television

Answer 3

C

Question 4

The process of sending and receiving symbols with meanings attached is called __________.

A) transmission
B) reception
C) communication
D) notification

Question 5

In commination process where personal bias and perception can cause the receiver of a message to misunderstand the intended meaning of the message is called:

A) noise.
B) static.
C) feedback.
D) mixed messaging.

Question 6

In your group project,you initiate the communication on who will do what part of the research.Which part of the communication process do you control in this?

A) Encoding of the message
B) Channel transmission of the message
C) Decoding of the message
D) Message feedback

Question 7

__________ communication occurs when the receiver fully understands the intended meaning of the message.

A) Efficient
B) Effective
C) Transactional
D) Transmission

Question 8

Noise occurs in all of the following communication processes EXCEPT:

A) Transmission
B) Encoding
C) Reception
D) Detection

Question 9

Getting receivers of a message to accept,support,and act consistently with the intent of a message is called __________.

A) feedback
B) persuasion
C) reception
D) conversation

Question 10

.__________ occurs when a message causes others to support it.

A) Noise
B) Persuasion
C) Communication
D) Filtering

Question 11

What form of communication provides the lowest quality and quantity of information?

A) Telephone
B) E-mail
C) Face-to-face
D) Postings on bulletin boards

Question 12

The "richest" communication channel in the following list is:

A) a memo.
B) a telephone call.
C) voice-mail.
D) web site.

Question 13

Anything that interferes with the quality of the communication process is called _________.

A) interference
B) disruption
C) noise
D) confusion

Question 14

Communication __________ is the medium used to carry a message.

A) transmission
B) channel
C) reception
D) line

Question 15

The amount and quality of information that can be transmitted over a communication channel is called __________.

A) channel richness
B) proxemics
C) transmission quality
D) interactive capacity

Question 16

A received message that earns trust,respect,and integrity in the eyes of the receivers is called a(n)__________ message.

A) efficient
B) nonverbal
C) credible
D) filtered

Question 17

As an initiator of new communication in your group,you should understand that the communication cycle is complete when _________.

A) the message is encoded
B) the message is transmitted
C) the message is received
D) feedback occurs

Question 18

When does the final step in effective communication take place?

A) When the message is encoded and sent.
B) When the message gets to the receiver.
C) When the interpreted message matches the intended message.
D) When feedback is initiated.

Question 19

__________ communication occurs when the costs of the communication is minimal.

A) Efficient
B) Effective
C) Transactional
D) Transmission

Question 20

A communication channel that is capable of carrying enough information to assure good personal two way communications is said to have __________.

A) too much of capacity
B) a high channel richness
C) enough adaptability
D) an open channel

Question 21

The tendency to consider one's culture superior to any other is called __________.

A) culturalism
B) cultural etiquette
C) ethnocentrism
D) bad manners

Question 22

James is taking a class on cross-cultural management where he is learning about the use of appropriate manners and behaviors in cross-cultural situations.James is learning about which of these?

A) Ethnocentricity
B) Positive feedback
C) Cultural etiquette
D) Cultural globalization

Question 23

The __________ uses computer technologies to transmit information around informal networks inside and outside of organizations.

A) computer transparency
B) gossip channel
C) electronic grapevine
D) information hub

Question 24

Johnny wants to learn about the way people use space to communicate.He should study __________.

A) bandwidth
B) channel richness
C) space technology
D) proxemics

Question 25

Japan has a population of about 130 million in an area the size of California.As a result the Japanese highly value their space and use every square meter wisely.This would be an example of __________.

A) ethnocentrism
B) corporate culture
C) proxemics
D) geographical distribution

Question 26

As an Americans Joanna has always been taught to look others in the eye to convey honesty.However,working with people from other cultures,she is finding that they are uncomfortable with this practice and creates __________.

A) honest business
B) filtering communication
C) feedback loop
D) mixed messaging

Question 27

In giving feedback,one should avoid:

A) being specific.
B) worrying about timing.
C) being threatening.
D) having valid comments.

Question 28

__________ involves being honest and openly sharing accurate and complete information.

A) Corporate communication
B) Communication transparency
C) Glass door communication
D) Active listening

Question 29

Communication through gestures and body language is called __________ communication.

A) alternate
B) nonverbal
C) silent
D) poor

Question 30

In addition to listening to the words that someone is saying,it is also important to listen for their __________.

A) encouragement
B) accent
C) remarks
D) feelings

Question 31

A manager,who is paraphrasing and thinking about what someone else is saying in order to encourage them to clarify what they mean,is using a communication technique called __________.

A) mixed messaging
B) active listening
C) filtering
D) constructive feedback

Question 32

Which of the following is not one of the five rules of active listening?

A) Responding to feelings
B) Listening for feelings
C) Focusing just on the nonverbal cues
D) Listening for message content

Question 33

When words communicate one message while actions,body language,or appearance communicates another,the receiver is likely getting a __________.

A) communication channel
B) clear message
C) mixed message
D) nonverbal

Question 34

__________ is the process of telling someone else how you feel about something that person said or did.

A) Active listening
B) Nonverbal communication
C) Noise
D) Feedback

Question 35

What is called when the receiver of a message is takes action to help the sender say what he or she really means?

A) Verbal support
B) Feedback
C) Active listening
D) Filtering

Question 36

Which of the following should NOT be done when giving constructive feedback?

A) Being direct
B) Giving a lot of information as quickly as you can
C) Providing timely information
D) Being specific

Question 37

If Susan is intentionally distorting information in order to make it more favorable to her boss,she is engaging in which of these?

A) Perception
B) Filtering
C) Noise
D) Transmission

Question 38

Of the following,which is NOT an example of nonverbal communication?

A) Hand movements
B) Facial expressions
C) Eye contact
D) Written memo

Question 39

Jerry,the production manager at Good Cookies LLC,in order to look good for his upcoming performance appraisal,has slightly overstated the month's output in his monthly report.Jerry is guilty of __________.

A) filtering
B) mixed messaging
C) active listening
D) downward manipulation

Question 40

At Trapp,Inc.,a private investment firm,employees are provided with essential financial information.If employees want to know what others are making at the firm,all they need to do is ask the chief financial officer.This is an example of:

A) open-book management.
B) corporate literacy.
C) social capital communication.
D) active listening.

Question 41

Active listening requires that the person listening pay close attention and remain quiet.

Question 42

Jessica is on a business trip to Japan.She knows that the Japanese are uncomfortable with long eye to eye contact and she purposely avoids using it with her Japanese hosts.In this example,Jessica is practicing __________.

A) ethnocentricity
B) positive feedback
C) cultural etiquette
D) cultural globalization

Question 43

Credible leadership tactics are communication techniques people use to make themselves more "leader like" and be perceived by others as influential and trustworthy.

Question 44

Research finds that with all the other college material to learn in business,fortunately,writing skills are generally fully developed in high school and need no further work.

Question 45

In communication theory,noise is anything that interferes with the communication process.

Question 46

The two key measures of good communication are effectiveness and efficiency.

Question 47

Interestingly,recruiters give networking skills low priority when screening candidates for college internships and first jobs.

Question 48

Communication can be hindered by all of the following EXCEPT:

A) poor use of channels.
B) poor written or oral skills.
C) spotting nonverbal signs
D) status differences

Question 49

The ability to inspirationally persuade and motivate others is known as persuasion.

Question 50

Our ability to lead is often judged by our skill in communication.

Question 51

All of the following are essential ingredients of successful presentation EXCEPT:

A) being professional.
B) adding the right amount of polish.
C) counting on the internet.
D) supporting your points.

Question 52

The majority of a message's impact on the receiver is determined by nonverbal communications.

Question 53

Channel richness is determined by the efficiency of the communication channel.

Question 54

________________ leadership tactics are communication techniques people use to make themselves more "leader like" and be perceived by others as influential and trustworthy.

A) Persuasive
B) Credible
C) Effective
D) Charismatic

Question 55

Message filtering helps to ensure that only the relevant messages get to management.

Question 56

The ability to inspirationally persuade and motivate others is known as:

A) credibility.
B) leadership.
C) inspiring.
D) charisma.

Question 57

.As much as communication is part of our everyday lives,we often fail in using it to our best advantage.

Question 58

Generally,American managers rate fairly high in communication skills.

Question 59

___________communication earns trust,respect,and integrity in the eyes of others.

A) Good
B) Credible
C) Effortless
D) Efficient

Question 60

Managers can be considered information nerve centers.

Question 61

Any feedback,so long as it is well-intentioned,will improve behaviors.

Question 62

The tendency to consider one's culture superior to others is call racism.

Question 63

The way an office is laid out can actually impact the communication process.

Question 64

A basic awareness of the appropriate manners and behaviors to use when one is communicating with people from other countries is called __________.

Question 65

__________ is the capacity to attract support and help from others in order to get things done.

Question 66

__________ communication occurs when a minimum of resources are expended.

Question 67

A(n)_________ is the medium through which a message is carried.

Question 68

With modern computer protections,it is safe to assume that your e-mail is private,even at work.

Question 69

The intentional distortion of information to make it appear favorable to the message recipient is called __________.

Question 70

Research shows that it is a bad idea for managers to use social networking sites,such as Facebook,to keep communication channels open with employees because these sites are too informal.

Question 71

Chinese and Japanese employees may show anger only in their body language,a point often missed by Westerners.

Question 72

The study of the way we use space is called ______________.

Question 73

To be successful in cross-cultural communication,you have to be sensitive to others and willing to learn how others see things.

Question 74

__________ is the tendency to consider one's own culture superior to any other.

Question 75

__________ is the capacity of a communication channel to effectively carry information.

Question 76

__________ involves being honest and openly sharing accurate and complete information.

Question 77

__________ is the process of indicating to others how you feel about what they have said or done.

Question 78

_______________ is ability to inspirationally persuade and motivate others.

Question 79

In order to persuade others,the speaker must have __________,being trusted,respected,and seen as having integrity.

Question 80

__________ is the interpersonal process of sending and receiving symbols with meanings attached to them.