Deck 7: Training, Learning, Talent Management, and Development

Question 1

__________ is ongoing education to improve knowledge and skills for present and future jobs.

A)Assessment
B)Experience
C)Training
D)Employee development
E)Mentoring

Answer 1

D

Question 2

________ is the process of teaching employees the skills necessary to perform a job.

A)Assessment
B)Measurement
C)Development
D)Training
E)Coaching

Answer 2

D

Question 3

In step two of the training process, we select a method of shaping employee behavior based on _____________________.

A)preferred learning styles
B)learning theory
C)assessments
D)personality inventories
E)training audit

Answer 3

B

Question 4

As a new employee at Acme Global, Frederick just spent the morning learning about the organization's policies and procedures.He went to lunch with his new coworkers and spent the afternoon filling out forms with the human resource department.What Frederick experienced was ________.

A)development
B)orientation
C)training
D)remediation
E)mentoring

Question 5

In step one of the training process, we conduct a _________ to determine what training is necessary to improve performance.

A)needs assessment
B)return on investment
C)metrics analysis
D)quarterly audit
E)training audit

Question 6

When there is any significant change in any work requirement, we need to ________ the employee.

A)train
B)develop
C)assess
D)lay off
E)tutor

Question 7

_______ is the correction of a deficiency.

A)Remediation
B)Retraining
C)Initialization
D)Certification
E)Reselection

Question 8

__________ is the process of introducing new employees to the organization and to their jobs.

A)Development
B)Assessment
C)Orientation
D)Maintenance
E)Tutoring

Question 9

Natalie is teaching employees how to use the company's new software needed for their jobs.The knowledge, skills, and abilities they are learning will help them succeed in their work.Natalie is providing _________ to employees.

A)development
B)orientation
C)training
D)drills
E)tutoring

Question 10

What type of training is designed to correct actions of the individual responsible for a process so he or she can successfully carry out the action in the future?

A)Remediation
B)Recorrection
C)Surfacing
D)Adjudication
E)Turnover reversal

Question 11

______ is the last step in the training process.

A)Designing training
B)Assessing training
C)Assessing needs
D)Analyzing content
E)Delivering training

Question 12

Training is primarily intended for _________ use by the individual being trained.

A)immediate
B)future
C)temporary
D)emergency
E)long-term

Question 13

Angela is part of a cohort of employees who regularly attend seminars on improving leadership and decision-making skills.The members of the cohort mentor one another.The meetings do not apply to Angela's current job, but she hopes the skills she is learning will help her advance in the organization.Angela is experiencing _________.

A)development
B)orientation
C)training
D)practice
E)tutoring

Question 14

If a training needs assessment is not done properly, all of the following can occur with the exception of:

A)Training may cover the wrong information
B)We may determine that an issue is based on poor performance rather than lack of knowledge
C)We may end up creating a program that is unnecessary
D)The wrong employees may be asked to participate
E)Employees may not be able to absorb the information

Question 15

"Ongoing education to improve knowledge and skills for present and future jobs" describes:

A)training
B)employee development
C)establishment
D)remedial training
E)repurposing

Question 16

Training designed to prepare employees to perform their jobs effectively and introduce them to the organization is known as:

A)orientation.
B)cross-training.
C)role-playing.
D)societal-training.
E)development.

Question 17

Which one of the following is NOT true of the comparison between training and development?

A)Training has a current focus, while development has a future orientation
B)Companies tend to be criticized for a lack of training but not for a lack of development
C)Participation in training and development both benefit the employee
D)The primary goal of training is preparation for the current job, while the primary goal of development is preparation for future jobs
E)Development has a current focus, training is long-term oriented

Question 18

If a ________________ is not done correctly, a training course may be poorly designed, or it may cover the wrong information.

A)new hire survey
B)metrics analysis
C)personality inventory
D)needs assessment
E)training audit

Question 19

Organizations could reduce their turnover rates simply by ________ their orientation period for new hires.

A)decreasing
B)increasing
C)eliminating
D)renaming
E)preparing

Question 20

In anticipation of tax season, Micah is working with the organization's tax preparers to determine their knowledge of current tax laws.Micah's goal is to make sure the tax preparers can deliver excellent customer service in alignment with the company's goals.If she finds they cannot provide this service, she will implement training to bring everyone up to speed.What Micah is conducting a _________.

A)competency model
B)remediation
C)training
D)needs assessment
E)training audit

Question 21

What psychological characteristic determines whether a person believes that he or she has the capability to do something or attain a particular goal?

A)Temperament
B)Goal matching
C)Self-efficacy
D)Achievability
E)Personal choice

Question 22

Rebecca's manager has asked her to attend training on the department's new process for completing purchase orders and soliciting bid proposals.However, Rebecca likes the current process for doing these tasks and sees no reason to change it.Therefore, she refuses to attend the training.It appears that Kathleen's ________ to attend training is low.

A)time
B)need
C)self-efficacy
D)willingness
E)determination

Question 23

Jeramey was in charge of typing up final project notes for his team.The first time the team completed a project, he sent the notes out the same day.Several team members stopped by Jeramey's office to say how much they appreciated his prompt work and attention to detail.Afterward, Jeramey tried to get all notes sent to the team as soon as possible after a project was completed.What Jeramey experienced was _________.

A)classical conditioning
B)operant conditioning
C)social learning
D)extinction
E)negative reinforcement

Question 24

Tony thought the boss would not notice if he took a 2-hour lunch break when the work pace was slow.Tony was wrong.The boss was livid and reprimanded Tony in front of the entire team.As a result, Tony always makes sure he is back from his lunch break on time.What Tony experienced was _________

A)classical conditioning
B)operant conditioning
C)social learning
D)positive reinforcement
E)negative reinforcement

Question 25

All of the following except one can negatively affect willingness to participate in training.Which one does not?

A)Current methods and processes are sufficient
B)They don't see a relationship between the training and their job
C)They feel the training is being done for political reasons
D)Support from family and coworkers
E)The trainee feels no need to learn new processes

Question 26

Kathleen's manager has asked her to attend training on data analysis techniques.However, Kathleen feels that she never learned how to properly use a spreadsheet and that she will fail at the more difficult analysis techniques that require spreadsheet use.It appears that Kathleen's ________ for the training is low.

A)desire
B)motivation
C)self-efficacy
D)willingness
E)determination

Question 27

Learning gives us ________________ that an individual has learned something because they changed the way they act.

A)visible evidence
B)tactile exposure
C)application
D)precedence
E)determination

Question 28

Alex is unsure he will be successful in the upcoming management training program.He thinks he might not have the right educational and experiential background to do well in the training.Alex is demonstrating _____________.

A)low self-efficacy
B)high self-efficacy
C)low self-esteem
D)high self-esteem
E)willingness

Question 29

A manager decides to give a worker three days of unpaid leave for smoking in a dynamite factory.What kind of behavior shaping was provided here?

A)Positive reinforcement
B)Negative reinforcement
C)Alternative reinforcement
D)Punishment
E)Extinction

Question 30

"I don't think anything is wrong with our current process.Why learn a new process?" is the type of statement employees would say if they were ___________ to learn.

A)unwilling
B)unable
C)pretending
D)procrastinating
E)determined

Question 31

Karen is the next employee scheduled to attend three weeks of training in another state.Her employer knows the training will disrupt Karen's family life.The employer arranges cell phone service and Internet access for Karen to communicate daily with her family while she is away.Other coworkers tell Karen how useful the training has been, and that the time away goes quickly.By supporting Karen, the coworkers and the employer are improving Karen's _________ to learn.

A)ability
B)willingness
C)participation
D)determination
E)self-esteem

Question 32

_______ reinforcement is a reward for a constructive action.

A)Positive
B)Negative
C)Alternative
D)Egalitarian
E)Temporary

Question 33

_____________ refers to the employee's ability and willingness to learn.

A)Employee self-efficacy
B)Employee readiness
C)Employee capability
D)Employee desire
E)Employee requirement

Question 34

Readiness for training is a combination of:

A)concern and empathy.
B)ability and willingness.
C)opportunity and conscientiousness.
D)socialization and guidance.
E)support and ability.

Question 35

To reinforce a changed behavior, a manager removes an employee from disciplinary probation for tardiness for showing up to work on time for the last three months.What type of behavior shaping was provided here?

A)Positive reinforcement
B)Negative reinforcement
C)Alternative reinforcement
D)Punishment
E)Extinction

Question 36

The type of learning associated with direct, voluntary learned behaviors is:

A)classical conditioning
B)environmental conditioning
C)behavioral conditioning
D)operant conditioning
E)vicarious learning

Question 37

_____________ is defined as any relatively permanent change in behavior that occurs as a result of experience or practice.

A)Ability
B)Determination
C)Self-efficacy
D)Learning
E)Determination

Question 38

An employee makes practical jokes on another employee.To stop the jokes, the "victim" employee stops reacting to them.What behavior shaping was provided here?

A)Positive reinforcement
B)Negative reinforcement
C)Alternative reinforcement
D)Punishment
E)Extinction

Question 39

John reached his sales goal for the first quarter of the year and earned a bonus.What John experienced was __________.

A)positive reinforcement
B)punishment-give a bad consequence
C)punishment-remove reward
D)negative reinforcement
E)alternative reinforcement

Question 40

One Friday, Alexander left work 2 hours early and went to happy hour with friends.He did not tell anyone he was leaving and did not complete his work for the week.On Monday, Alexander was called into his boss' office and given a reprimand.He will now have to check in with the boss when he arrives and when he leaves.What Alexander experienced is _________.

A)positive reinforcement
B)punishment
C)extinction
D)negative reinforcement
E)alternative reinforcement

Question 41

Bill and Monica are asked to act out a sexual harassment situation to develop skill in handling such situations.What type of training is this?

A)Behavior Modeling
B)Role-playing
C)Case Study
D)Assessment Learning
E)Project Learning

Question 42

Measures of training success generally include all of the following EXCEPT:

A)trainee satisfaction with the program.
B)knowledge or abilities learned.
C)trainer satisfaction with the program.
D)behavioral change.
E)improvements in individual and organizational performance.

Question 43

If the goals of the training program include providing concrete information to a group of trainees or comparing process options, which one of the following methods would most likely be used?

A)Simulation
B)Classroom
C)Core job training
D)Overt learning
E)On-the-job training

Question 44

Jenna is looking for a method of training her employees that will allow them to learn at their own pace and will not disrupt the work environment.Jenna's best choice of training method would be ________ training.

A)on-the-job
B)classroom
C)distance
D)simulation
E)alternative

Question 45

Which of the following training methods would be most appropriate for teaching human relations skills?

A)Management Games
B)Cases
C)Job Rotation
D)Role-playing
E)Projects

Question 46

Which of the following training methods would be most appropriate for teaching conceptual and design skills?

A)Management Games
B)Demonstrations
C)Job Rotation
D)Behavior Modeling
E)Projects

Question 47

Acme Global provides its employees with a tuition reimbursement program.If an Acme Global employee wants to take college classes or pursue a degree related to that employee's job or functional area, the organization will reimburse the employee for tuition when the employee completes the class.Acme Global is developing its employees through ________.

A)formal education
B)experience
C)informal education
D)employee assessment
E)alternative assessment

Question 48

Which of the following training methods would be most appropriate for teaching technical skills?

A)Interactive Videos
B)Cases
C)Job Rotation
D)Role-playing
E)Behavior Modeling

Question 49

Aziz sent all his employees to training on project management.Afterward, Aziz collected data on the time each project took to complete and how much was spent on each project.He compared that data to the same information from before his employees attended training.Aziz was completing a(n) _________ assessment of training.

A)reaction
B)learning
C)behavior
D)results
E)alternative

Question 50

After Ahmad completed training on the use of the new forklift, Ahmad's supervisor made notes on how well Ahmad handled the equipment.Ahmad's supervisor was completing a(n) _________ assessment of training.

A)reaction
B)learning
C)behavior
D)results
E)alternative

Question 51

After training, Kyle completed MC and essay questions that tested his knowledge of the content of the training.Kyle completed a(n) _________ assessment of training.

A)reaction
B)learning
C)behavior
D)results
E)alternative

Question 52

When Laura started working in the accounting department, she felt like her boss hovered over her all day and constantly double checked her work.As a result, Laura made sure she always did her work exactly as the boss would like and she double checked her own work so the boss would find no errors.Eventually, she found that her boss stopped hovering and double checking her work.What Laura experienced was _________.

A)positive reinforcement
B)extinction
C)punishment
D)negative reinforcement
E)alternative reinforcement

Question 53

Behavior Modeling would work best for improving which skill sets?

A)Technical skills
B)Human skills
C)Conceptual skills
D)Business skills
E)Design skills

Question 54

After training, Anthony completed an assessment form that asked him to rate several statements such as "This training was effective" and "I feel competent in the skills covered in this training." Anthony rated each statement on a scale of strongly disagree to strongly agree.Anthony completed a(n) _________ assessment of training.

A)reaction
B)learning
C)behavior
D)results
E)alternative

Question 55

Jennifer has been the top sales person in her department for years.It seems that every other month she wins the department's award for reaching sales goals.The department recently installed a new software program for entering sales.Jennifer has not taken time to learn the new system, preferring to spend her time on the phone making sales.Last month, the department manager decided that only sales entered into the new software would count toward the monthly award.Jennifer did not win an award this month.What Jennifer experienced was _________.

A)positive reinforcement
B)extinction
C)punishment
D)negative reinforcement
E)alternative reinforcement

Question 56

Allie is showing Sam how to process certain types of laboratory specimens.Allie always works one-on-one with new-hire employees.Sam and Allie are engaged in a training activity known as ___________.

A)distance training
B)classroom training
C)on-the-job training
D)simulation training
E)alternative training

Question 57

After the class, the students were able to serve three more clients per hour than before.Which of Kirkpatrick's levels of evaluation is involved here?

A)Results
B)Behavior
C)Reaction
D)Belief
E)Learning

Question 58

________ distance learning is a process in which a student can sign in to a training site at any point in time.

A)Standardized
B)Cross-trained
C)Motivated
D)Self-directed
E)Asynchronous

Question 59

Jason is looking for a method of training his employees that will provide hands-on experience and allow for the instructor to customize the training to each employee's needs.Jason's best choice of training method would be ________ training.

A)on-the-job
B)classroom
C)distance
D)simulation
E)alternative

Question 60

Anya is looking for a method of training her employees that will provide consistent knowledge and information about company policies to a large number of people.Anya's best choice of training method would be ________ training.

A)on-the-job
B)classroom
C)distance
D)simulation
E)alternative

Question 61

Employee development is aimed at improving communication and decision-making skills in managerial and professional employees.

Question 62

Meeting personal needs and identifying interests typically occurs in what career stage?

A)Maintenance
B)Administration
C)Disengagement
D)Exploration
E)Establishment

Question 63

Many organizations could significantly reduce their turnover by modestly increasing the orientation period for new hires.

Question 64

Newcomer socialization done effectively during orientation decreases employee job satisfaction and performance.

Question 65

Acme Global provides its employees with the opportunity to experience job rotation.This allows the employees to see more of what goes on in the organization and how each job functions.Acme Global is developing its employees through ________.

A)formal education
B)experience
C)informal education
D)employee assessment
E)alternative assessment

Question 66

The main approaches that companies use to develop employees include:

A)formal education, assessment, and experience.
B)job rotation, promotion, and assessment.
C)job analysis, job description, and workflow analysis.
D)psychological tests, assessment centers, and promotion.
E)job rotation, team building, and assessment.

Question 67

Continuing to advance and becoming a coach or mentor typically occurs in what career stage?

A)Maintenance
B)Administration
C)Disengagement
D)Exploration
E)Establishment

Question 68

Training is primarily intended for immediate use by the individual being trained.

Question 69

If we apply a reward, we are using the concept of positive reinforcement.

Question 70

Learning is any relatively permanent change in behavior that occurs as a result of experience or practice.

Question 71

Employee development is primarily intended for immediate use by the individual being trained.

Question 72

A needs assessment is the last step in the training process.

Question 73

Acme Global provides its employees with performance appraisals.Twice a year, each employee sits down with the employee's supervisor for feedback and goal setting.Acme Global is developing its employees through ________.

A)formal education
B)experience
C)informal education
D)employee assessment
E)alternative assessment

Question 74

Taking away a negative consequence in response to a positive behavior is called positive reinforcement.

Question 75

Career entry, building skills, and work relationships develop in what career stage?

A)Maintenance
B)Administration
C)Disengagement
D)Exploration
E)Establishment

Question 76

Lower output typically occurs in what career stage?

A)Maintenance
B)Administration
C)Disengagement
D)Exploration
E)Establishment

Question 77

Selecting the types of delivery for a training partly depends on what information is being transferred.

Question 78

Offering development opportunities generally decreases turnover.

Question 79

A needs assessment is the process of analyzing the difference between what is currently occurring within a job or jobs and what is required.

Question 80

A needs assessment is the first step in the training process.