Deck 8: Performance Management and Appraisal

Question 1

Which of the following performance characteristics deals with a factual measure of the process that we mean to measure and that works the same way each time it is used?

A)Valid and reliable
B)Acceptable
C)Feasible
D)Specific
E)Based on mission and goals

Answer 1

A

Question 2

Brittney recently read that once-a-year performance appraisals are ineffective.In response, she is asking all her managers to begin providing monthly performance appraisals to all their employees.Each manager has 30 employees and balks at the idea of providing that many performance appraisals each month.What aspect of good performance appraisals does Brittney's plan appear to be missing?

A)Valid
B)Specific
C)Accepted
D)Feasible
E)Positivity

Answer 2

D

Question 3

Jenna creates a very generic evaluation form which she can use for most employees, regardless of the types of jobs the employees perform.This evaluation form is too generic and will not be useful for modifying employee behavior.Jenna's form is not _________.

A)acceptable
B)feasible
C)valid
D)specific
E)negative

Answer 3

D

Question 4

The performance appraisal process always begins with the __________ in step one.

A)assessment
B)job analysis
C)measurement standards
D)work process
E)work documentation

Question 5

What is performance appraisal?

A)The process of identifying, measuring, managing, and developing the performance of the human resources in an organization
B)The process of analyzing the activities within a job
C)The process of evaluating the difficulty of jobs
D)The annual completion of an evaluation form for each employee
E)The ongoing process of evaluating employee performance

Question 6

Allison found several job duties that were listed on her subordinate's job description which are no longer part of the job.Also, the company recently updated its strategic plan.Based on the new plan, Allison will add some related job duties to her subordinate's job and communicate with her subordinate about the changes.Allison is engaged in ________.

A)performance appraisal
B)performance management
C)performance monitoring
D)performance planning
E)work documentation

Question 7

Alyssa's manager has asked her to complete a review of Alyssa's past six months on the job.Next week, Alyssa will sit down with her manager to go over the review and receive her manager's feedback on her work for the past six months.Alyssa and her manager are engaged in ________.

A)performance appraisal
B)performance management
C)performance monitoring
D)performance planning
E)work documentation

Question 8

Jungmin's job as a biomedical engineer involves conducting research on the engineering aspects of the biological systems.Most important are his written reports on his findings.Jungmin's supervisor based Jungmin's performance appraisal on the reports.It is likely that Jungmin's performance appraisal is _________.

A)valid
B)reliable
C)based on mission and objectives
D)feasible
E)negative

Question 9

What would be an example of informal performance appraisal?

A)Graphic rating scale
B)Job analysis
C)Job evaluation
D)MBO
E)Coaching

Question 10

In step four of the performance appraisal process, the common practice is to have a ______ performance review once or twice a year.

A)formal
B)stressful
C)weekday
D)secretive
E)negative

Question 11

In step two of the performance appraisal process, "develop standards" refers to ___________________.

A)standards of acceptable behavior
B)federal standards of equal opportunity
C)production standards
D)process improvement
E)work documentation

Question 12

In step three of the performance appraisal process, "informal performance appraisal" refers to __________________.

A)an informal application process
B)an informal selection process
C)regular feedback on performance
D)regular meetings with a mentor
E)work documentation

Question 13

The first step in the performance appraisal process is:

A)develop standards and measurement methods
B)job analysis
C)design the appraisal form
D)prepare and conduct formal performance appraisals
E)coach employees

Question 14

Sean has two supervisors who both provide appraisals on Sean's performance.On a scale of 1-5, both supervisors gave Sean a 4.2.It is likely that Sean's performance appraisal is __________.

A)valid
B)reliable
C)specific
D)feasible
E)negative

Question 15

At Acme Global, customer service is an important priority.However, Michael's latest performance appraisal focused on his lack of critical thinking and his lack of knowledge of the company's technology.What aspect of good performance appraisals does Michael's appraisal appear to be missing?

A)Valid
B)Based on mission and objectives
C)Accepted
D)Feasible
E)Positivity

Question 16

In performance appraisals, ________ means that a specific form provides enough information for everyone to understand what level of performance has been achieved by a particular employee within a well-identified job.

A)specific
B)feasible
C)valid
D)acceptable
E)negative

Question 17

When the ad manager looked at the employee's proposed advertisement and said "you must do better than that," the performance measure did not meet the test of being:

A)valid
B)specific
C)feasible
D)based on mission
E)acceptable

Question 18

Ryan's manager provided him with a performance appraisal that covered the past six months.Ryan asked his manager what the appraisal was based on.Ryan contends that his manager only came to Ryan's work area once or twice in the past six months and could not possibly know enough about Ryan's work to write an appraisal.What aspect of good performance appraisals does Ryan's appraisal appear to be missing?

A)Based on mission and objectives
B)Reliable
C)Accepted
D)Feasible
E)Positivity

Question 19

_______________ is the process of identifying, measuring, managing, and developing the performance of the human resources in an organization.

A)Performance appraisal
B)Performance management
C)Production management
D)Work documentation
E)Performance monitoring

Question 20

Casey's performance appraisal indicated that she was good at managing client relationships.Casey asked her supervisor for more details and was simply told, "You just do a good job in that area." What aspect of good performance appraisals does Casey's appraisal appear to be missing?

A)Reliable
B)Specific
C)Accepted
D)Feasible
E)Positivity

Question 21

Max is evaluating Murray's performance by using data about accounts that Murray manages.Murray maintained 100% of his existing accounts and added additional services to 35% of his existing accounts.Max is evaluating Murray using a __________ appraisal.

A)trait
B)behavior
C)statistical
D)results
E)None of the above

Question 22

Communication with our __________ can help identify issues within the work environment which can be fixed.

A)top managers
B)employees
C)union
D)recruits
E)board

Question 23

As a result of his last performance appraisal, Deron finally got the promotion he has been seeking for three years.His supervisor agreed with Deron that his performance had improved and that Deron was ready to take on more responsibility.This is an example of the _______ reason for conducting performance appraisals.

A)communication
B)decision making
C)motivation
D)ranking
E)punishing

Question 24

Richard received a low score on his performance appraisal because he did not create project-specific data management plans as part of his job as a clinical data manager.However, Richard has not received training on creating such plans and will likely get a low score on this part of his appraisal again next year.This suggests Richard's appraisal falls short of which reason for conducting performance appraisals?

A)Communication
B)Decision making
C)Motivation
D)Ranking
E)Punishing

Question 25

Bree went into her performance appraisal interview expecting to hear what a great performer she was and that she was getting a promotion.Instead, her manager pointed out some important areas in which Bree needed to improve if she wanted to continue to advance in the organization.As a result, Bree plans to focus on those areas of improvement in hopes of getting the promotion next year.This is an example of the _______ reason for conducting performance appraisals.

A)communication
B)decision making
C)motivation
D)development
E)punishing

Question 26

When appraising an automobile mechanic, Mac based his appraisal on the individual's performance doing routine maintenance and repairs on cars.It appears that Mac is basing his appraisal on ________.

A)traits
B)behaviors
C)results
D)incidents
E)None of the above

Question 27

If bad weather in a sales territory were to occasionally cause a significant drop in sales for a particular salesperson, and total sales is a performance criterion on their evaluation, the measure has not met the test of being:

A)valid
B)reliable
C)acceptable
D)feasible
E)specific

Question 28

When appraising a paramedic, Derrick based his appraisal on the individual's performance on emergency diagnostic and treatment procedures.It appears that Derrick is basing his appraisal on ________.

A)traits
B)behaviors
C)results
D)incidents
E)None of the above

Question 29

When a performance appraisal process is valid, what does that mean?

A)It is a factual measure; it measures the process that you want to measure
B)It is consistent with all other measures
C)It has been shown to be reliable in all employment situations
D)It is acceptable to all parties
E)It is feasible to use

Question 30

From a business perspective, __________ is the willingness to achieve organizational objectives.

A)motivation
B)strong-headedness
C)stubbornness
D)decisiveness
E)punishing

Question 31

Evaluation of a salesperson's "tenacity" and "enthusiasm" is known as a ________ appraisal.

A)behavior
B)trait
C)results
D)process
E)punishing

Question 32

Samuel's supervisor is reviewing his attendance and punctuality record as part of an annual evaluation.This type of evaluation is known as a _________ appraisal.

A)trait
B)behavior
C)results
D)statistical
E)None of the above

Question 33

In performance appraisal, communication is about:

A)providing standards to employees so that they know how they are graded
B)providing feedback concerning past performance
C)creating a path for two-way communication between the supervisor and subordinate
D)allowing employee feedback concerning factors that inhibit their performance
E)All of the above are correct.

Question 34

Nicole is rating her employees on _______ when she assigns them scores on items such as "conscientiousness" and "critical thinking ability."

A)traits
B)behaviors
C)results
D)incidents
E)None of the above

Question 35

In considering two employees for a promotion, Keith decided to nominate the more attractive and extroverted candidate.It appears Keith based his promotion appraisal on ________.

A)traits
B)behaviors
C)results
D)incidents
E)None of the above

Question 36

Some evaluation items like attitude, initiative, and promotability are difficult to measure _______.

A)objectively
B)honestly
C)decisively
D)independently
E)none of the above

Question 37

When evaluating employees based on behaviors, we are assessing them based on ________.

A)their attitudes
B)their opinions
C)the things they think
D)the things they say and do
E)None of the above

Question 38

During his performance appraisal, Julian mentioned that he was having difficulty keeping client records up to date because the computer system was antiquated.As a result, the department decided to replace both the software and hardware in Julian's department.As a result, Julian's department's performance increased.This is an example of the _______ reason for conducting performance appraisals.

A)communication
B)decision making
C)motivation
D)ranking
E)punishing

Question 39

What are traits?

A)The physical or psychological characteristics of a person
B)The measure of goals achieved through a work process
C)The actions taken by an individual
D)The measurement of a person's capabilities through testing
E)The estimate of what the individual is likely to do

Question 40

Alexander supervises three workers who repair watches in the jewelry department.He bases his performance appraisal of the workers on the number of watches each employee repairs each week.It appears that Alexander is basing his appraisal on ________.

A)traits
B)behaviors
C)results
D)incidents
E)None of the above

Question 41

Craig is starting a new business and looking for an easy-to-use performance appraisal method that he can apply to every job in the organization, from the top manager to the cleaning staff.Craig should probably adopt the ______ method of performance appraisal.

A)ranking
B)management by objectives
C)graphic rating
D)behavioral anchored rating
E)qualitative ranking

Question 42

What is probably the most commonly used form during formal performance appraisal?

A)Checklist
B)Graphic Rating Scale
C)Ranking
D)Narrative
E)MBO

Question 43

Essays are most associated with the _______________ type of performance appraisals.

A)MBO
B)narrative methods
C)BARS
D)Biodata forms
E)Graphic Rating Scale forms

Question 44

Cole's performance appraisal describes his actions along a continuum.For example, when it comes to customer service, he receives a 1 if he regularly ignores customers, a 3 if he regularly greets customers, and a 5 if he regularly greets customers and asks how he can help.It appears Cole is using the ______ method of performance appraisal.

A)ranking
B)management by objectives
C)graphic rating
D)behaviorally anchored rating
E)qualitative ranking

Question 45

When a manager makes an evaluative decision, such as who should be recognized as Employee of the Month or who gets a promotion, they are __________________ their employees.

A)judging
B)ranking
C)separating
D)combining
E)None of the above

Question 46

I have a scale with above average, average, and below average.This scale is called a(n) _____________.

A)BARS
B)MBO
C)Narrative Scale
D)Rank Order Scale
E)Graphic Rating Scale

Question 47

The performance management approach that requires managers to keep a record of specific examples of good/bad performance is the:

A)behaviorally anchored rating scale.
B)graphic rating scale.
C)critical incidents method.
D)ranking method.
E)MBO method.

Question 48

In what type of method are annual performance goals established jointly between the manager and employee?

A)Productivity measurement and evaluation systems
B)MBO
C)Assessment centers
D)Critical incidents
E)OB modification

Question 49

Megan is considering who to promote into a new position.She asks each of her supervisors to write an appraisal of their employees describing each employee's strengths and weaknesses.Megan is requesting supervisors use the ________ method of performance appraisal.

A)ranking
B)management by objectives
C)narrative method
D)behavioral anchored rating
E)qualitative ranking

Question 50

In the ______ method, the manager compares an employee to other employees rather than to a standard measure of performance.

A)ranking
B)forced application
C)alternation ranking
D)narrative
E)MBO

Question 51

As part of her job as a stock clerk, Breanna is required to take inventory to identify items to be restocked.At the beginning of each quarter, Breanna and her manager set a goal for reducing the amount of time it takes to get items restocked.This quarter, her goal is to reduce the time by 10%.At the end of the period, Breanna will review her numbers with her manager.If she has reduced the restock times by 10%, she will receive a raise.Breanna's performance appraisal is done using the ______ method.

A)critical incidents
B)management by objectives
C)ranking
D)behavioral anchored rating
E)qualitative ranking

Question 52

To provide accurate performance appraisals, Samantha keeps a box of index cards on each of her employees.When an employee does something particularly well or particularly poorly, Samantha writes the event down on a card and puts it in that employee's box.It appears Samantha is using the ______ method of performance appraisal.

A)critical incidents
B)management by objectives
C)narrative method
D)behavioral anchored rating
E)qualitative method

Question 53

To be accurate, objectives should be SMART.What does the M in SMART stand for?

A)Memorable
B)Measurable
C)Mechanistic
D)Methodical
E)Multifaceted

Question 54

Whenever an employee has a major achievement, Anna asks that employee to send her an email describing the achievement.Likewise, if an employee makes a mistake, Anna asks the employee to send her an email describing the mistake and what happened.When it's time to do performance appraisals, Anna brings all the emails she received from each employee together to create an appraisal.It appears Anna is using the ________ method of performance appraisal.

A)critical incidents
B)management by objectives
C)graphic rating
D)behavioral anchored rating
E)qualitative ranking

Question 55

If a manager considers one employee at a time and circles a number/word on a continuum to signify the degree to which that employee meets a criterion, he/she is likely to be using a(n):

A)mixed standard scale.
B)MBO scale.
C)critical incidents scale.
D)graphic rating scale.
E)behavioral initialization scale.

Question 56

Which performance appraisal method is most associated with file folders of positive and negative performance of employees?

A)Narrative method
B)BARS
C)Critical incidents
D)MBO
E)Ranking method

Question 57

Charlie beat his deadline three times this month.Kara, his supervisor, puts a note in his file so she will remember his efforts during his performance evaluation later this year.Kara's note represents a ________________.

A)critical incident
B)complaint
C)formal charge
D)promotion
E)performance appraisal

Question 58

"Coming to Appointments: 30 minutes early, 15 minutes early, 5 minutes early, on time, 5 minutes late, 15 minutes late, never arrive." This scale would most likely be associated with what performance appraisal method?

A)BARS
B)Organic behavior scale
C)Checklist
D)Critical incident scale
E)MBO

Question 59

If it is predetermined that 5% of students will pass this exam and 95% will flunk, what kind of performance appraisal system is being used?

A)MBO
B)BARS
C)Graphic rating
D)Narrative
E)Forced distribution

Question 60

Which performance management technique involves the description of a large number of actions on the part of the employee, and then classifies these incidents into performance dimensions along a continuum?

A)Behaviorally anchored rating scale
B)Operational rating scale
C)Ranking
D)Critical incidents
E)MBO

Question 61

If 360-degree evaluations are the best, why are they not always used?

A)Their graphic rating scales are not always accurate
B)Conflicts between managers
C)Supervisory biases
D)Time and money
E)Balanced scorecards provide higher scores

Question 62

Duran went to the same college as his manager.The two often speak of the college's sports and traditions together.Although Duran is a below-average performer, his manager gives him an average rating on his performance appraisals.It is likely his manager made an error due to _______.

A)contrast
B)attribution
C)similarity
D)recency
E)ranking

Question 63

Daniel knew his performance appraisal was coming up in one month.He spent that month coming to work early and staying late.As a result, he got an excellent rating on his performance appraisal when his performance for the entire year had only been average.It is likely his manager made an error due to _______.

A)bias
B)contrast
C)proximity
D)recency
E)ranking

Question 64

Marc's manager saw him come back late from lunch one day.Marc was late because he had been working out a problem with a client.However, Marc's manager assumed Marc just took a long lunch because Marc is a slacker.It is likely his manager made a(n) _______ error.

A)stereotyping
B)bias
C)attribution
D)proximity
E)ranking

Question 65

On the first week of his new sales job, Bryan closed a huge sale.Although his work since has been average, he still receives excellent performance appraisal reviews.It is likely his manager is making a _________ error.

A)similarity
B)proximity
C)halo
D)distributional
E)ranking

Question 66

According to most research, how do employees (especially younger and less experienced employees) generally view their ability to do their job?

A)Extremely underestimate
B)Slightly underestimate
C)Underestimate in physical jobs and overestimate in mental jobs
D)Accurately estimate
E)Overestimate

Question 67

"You came early to class and therefore you must be a good overall student." What type of performance appraisal error is involved here?

A)Bias
B)Halo
C)Similarity
D)Stereotyping
E)Distributional

Question 68

According to the text, when supervisors are being evaluated, _____ may provide information about their managerial practices that we would be unable to find out using other means.

A)other managers
B)subordinates
C)the individual
D)customers
E)their bosses

Question 69

______________ analyze individual performance on all sides.

A)Bi-level evaluations
B)Blanchard tests
C)360-degree evaluations
D)Omega tests
E)Full-view evaluations

Question 70

Which one of the following is NOT true of peers as a source of performance information?

A)Peers may know the job requirements better than a supervisor in some cases.
B)Peers can evaluate the ability of others to interact within the group or team better than supervisors in many cases.
C)Research regarding validity of peer evaluations is overwhelmingly clear on their lack of bias.
D)Peer ratings are particularly useful when supervisors do not have the opportunity to observe employees.
E)All of the above are true.

Question 71

As individuals become more knowledgeable and skilled in their work, how will they view their ability to do their job?

A)Extremely overestimate
B)Slightly overestimate
C)Accurately estimate or even underestimate
D)Massively underestimate
E)Underestimate in mental jobs and overestimate in physical jobs

Question 72

When using subordinates to evaluate employees' performance, ________ must be maintained.

A)transparency
B)safety
C)integrity
D)anonymity
E)ranking

Question 73

Brisa recently had a baby.When she returned from maternity leave, her manager assumed that she would want to work fewer hours and would be distracted by things at home.Although Brisa's performance remained as high as it had been before the baby, her boss gave her lower marks on her performance appraisal.It is likely his manager made an error due to _______.

A)similarity
B)stereotyping
C)proximity
D)contrast
E)ranking

Question 74

Rating everyone high on this exam would be associated with what error?

A)Leniency
B)Halo
C)Bias
D)Goodness
E)Central tendency

Question 75

The type of performance management system where a company analyzes the performance of an individual "from all sides" is known as:

A)the critical incidents method.
B)behaviorally anchored rating scale.
C)MBO.
D)narrative method.
E)360-degree performance appraisals.

Question 76

Jeffrey was just named Employee of the Month.To decide who would receive this honor, management must have used the ________ method of performance appraisal.

A)ranking
B)management by objectives
C)graphic rating
D)behaviorally anchored rating
E)qualitative ranking

Question 77

Brenda dislikes having to fill out performance appraisals on her employees.She vows to sit down and finish them all in one afternoon.She decides to start with her lowest-performing employee to get the worst out of the way.Next, she appraises an average performer but gives excellent ratings.After appraising that first employee, the average performer looks excellent to her.It is likely Brenda made an error due to _______.

A)contrast
B)attribution
C)recency
D)proximity
E)ranking

Question 78

Han believes that all his employees do a good job.When he gives performance appraisals, he rates everyone as "average" because he thinks that doing a good job is an average rating.In reality, several of Han's employees are excellent and several are below average.It appears Han is making a(n) _________ error in his performance appraisals.

A)recency
B)contrast
C)attributional
D)distributional
E)ranking

Question 79

Trevor is well liked by his manager and all his coworkers.He is fun to be around and makes people laugh.His work performance is average, but his manager gave him an excellent rating on his performance appraisal.It is likely his manager made an error due to _______.

A)bias
B)stereotyping
C)contrast
D)distribution
E)ranking

Question 80

When Myra was completing a performance appraisal on one of her employees, she rated the employee high on reliability and conscientiousness.The next item on the form was accuracy.Even though the employee was only average on accuracy, Myra gave her a high rating.Myra had just given her a high rating on two other items.It is likely Myra made an error due to _______.

A)bias
B)stereotyping
C)distribution
D)proximity
E)ranking