Deck 16: Global Issues for Human Resource Managers

Question 1

Major HR laws tend to be in the areas of:

A)labor relations,compensation,benefits
B)staffing,labor relations,disciplinary action/termination
C)staffing,labor relations,compensation
D)labor relations,compensation,disciplinary action/termination

Answer 1

B

Question 2

To be successful in a global workforce,managers need to have all of the following skills except:

A)Engineering thinking skills
B)Human relations skills
C)Conceptual and design skills
D)Understanding of different cultures

Answer 2

A

Question 3

This GLOBE dimension rates how people take pride in belonging to a family,team,or organization.

A)gender differences
B)humane orientation
C)societal collectivism
D)in-group collectivism

Answer 3

D

Question 4

What is the process of hiring another organization to do work that was previously done within the host organization?

A)Outsourcing
B)Offshoring
C)Onshoring
D)All of the options are true

Question 5

Which trade later became known as the EU?

A)EEC
B)ASEAN
C)CAFTA
D)NAFTA

Question 6

Hofstede's Model of National Culture is comprised of ____ dimensions.

A)nine
B)five
C)six
D)four

Question 7

Along with the creation of an international presence,____ major function(s) of HRM must become more complex.

A)two
B)some
C)every
D)no

Question 8

Which of the following is not one of the nine dimensions researched by GLOBE?

A)future orientation
B)personality
C)societal collectivism
D)uncertainty avoidance

Question 9

Which of the following is not a type of capital that flows between countries?

A)natural
B)social
C)service
D)human

Question 10

_______ is when people tend to have more trouble adjusting to living conditions that are different from home,and as a results,may have a stronger negative reaction to working in an international assignment.

A)Agreeableness
B)Neuroticism
C)Conscientiousness
D)Openness to experience

Question 11

Stephanie opens a bakery that serves her home town.Her company would be considered

A)multinational
B)international
C)domestic
D)transnational

Question 12

_______ are people who happen to have a skill set needed in an international assignment but who are not citizens of either the home or host country.

A)Parent (home) country nationals
B)Third country nationals
C)Host country nationals
D)Domestic nationals

Question 13

The major factor increasing the complexity of the environment is the:

A)addition of competitors.
B)globalization of markets.
C)increased of barriers to entry.
D)reduced number of suppliers.

Question 14

USA's population is approximately _____,a small fraction of the world population of ____.

A)300 million; 7 million
B)320 thousand; 7 million
C)400 million; 6 billion
D)320 million; 7 billion

Question 15

Which of the following assessments does not always need to be considered depending on the international assignment?

A)Person-organization fit
B)Personality-job fit
C)Language ability
D)Suitability of immediate family

Question 16

Which of the following is an advantage of host country nationals?

A)Loyalty to the country may outweigh loyalty to the company
B)May be more advantageous than parent country managers due to similar culture and/or language with host
C)Compensation is generally easier,based on local pay scale
D)More effective communication with parent country management

Question 17

Which of the following is not one of the Big Five personality characteristics for adaptation to different cultures?

A)Extroversion
B)Openness to experience
C)Conscientiousness
D)Honesty

Question 18

Cultures with a long term orientation value:

A)value saving
B)thrift
C)all options are correct
D)future goals

Question 19

_____ organizations tend to believe that their values and culture are superior to others and they will therefore frequently choose to staff international facilities with home-country managers.

A)Ethocentric
B)Polycentric
C)Regiocentric
D)Geocentric

Question 20

All employees who work in the U.S.or its territories are protected by ____ laws.

A)EEO
B)Title VII
C)ADEA
D)ADA

Question 21

During the _____ phase of culture shock,one is frustrated constantly with how different things are and may avoid doing anything that requires involvement in that country's culture.

A)Honeymoon
B)Adaptation
C)Culture shock
D)Depression or hostility

Question 22

Ryan's organization delivers locally grown produce to customers.His delivery area is limited to the one city and part of a county.Ryan's organization is in the ________ stage of corporate globalization.

A)domestic
B)international
C)multinational
D)transnational

Question 23

In preparation of an employee's expatriate assignment,Melissa conducted ______.

A)Diversity training
B)Communication training
C)Skill-based training
D)Cross-cultural training

Question 24

The website at Alexander's organization allows customers from anywhere in the world to buy its products.Alexander's organization is in the ________ stage of corporate globalization

A)domestic
B)international
C)multinational
D)transnational

Question 25

All of the following are expatriate issues except:

A)report structure - who will the employees report to in both the host country and at home?
B)Former coworkers - what will the coworkers in the home country think of the expatriate?
C)Performance management process - will host or home country managers compete the performance appraisal and manage the employee's performance during the assignment?
D)Repatriation - what assistance will be provided upon completion of the assignment?

Question 26

What percentage of international assignments fail mainly due to the inability to adapt to cultural differences?

A)75%
B)50%
C)33%
D)10%

Question 27

Yelena's organization has a separate lunch room for executives.It appears the ________ dimension of cultural diversity is high at Yelena's organization.

A)assertiveness
B)power distance
C)gender differences
D)uncertainty avoidance

Question 28

Neal's organization provides more paid vacation time than most organizations to allow employees to enjoy life outside work and maintain good relationships with friends and family members.It appears the ________ dimension of cultural diversity is high at Neal's organization.

A)assertiveness
B)nurturing
C)societal collectivism
D)uncertainty avoidance

Question 29

_____ is a common method to manage expatriate compensation in which the organization continues to pay the individual at a rate equivalent to their home country salary.

A)Split pay approach
B)Localization approach
C)Balance sheet approach
D)Negotiation approach

Question 30

Samantha's organization keeps a large amount of raw materials in stock to guard against market fluctuations.It appears the ________ dimension of cultural diversity is high at Samantha's organization.

A)assertiveness
B)power distance
C)in-group collectivism
D)uncertainty avoidance

Question 31

Based on an employee survey from five countries,outliving retirement money was one of the top three worker concerns.Which of the following is not a reason for this conclusion?

A)Employees want to provide an income for loved ones after their passing.
B)People are living longer today than ever before
C)In most countries,the population is planning on retiring at an earlier age than has historically been the case.
D)All of these answers are correct.

Question 32

Gilbert spends a lot of time on the phone working to export the organization's goods to Australia and New Zealand.These are the only two foreign markets to which his organization currently exports.Gilbert's organization is in the ________ stage of corporate globalization.

A)domestic
B)international
C)multinational
D)transnational

Question 33

At Craig's organization,sales people receive their commissions immediately after a sale closes.The manager keeps a large amount of cash on hand and pays the commissions as soon as the customer leaves the store.It appears the ________ dimension of cultural diversity is high at Craig's organization.

A)assertiveness
B)short-term orientation
C)societal collectivism
D)power distance

Question 34

Compensating your global workforce includes all of the following except:

A)pay
B)incentives
C)promotions
D)benefits

Question 35

John is always working to improve his cultural competence because his organization competes on a global scale with facilities in many different countries and no real "headquarters" in any country.John's organization is in the ________ stage of corporate globalization.

A)domestic
B)international
C)multinational
D)transnational

Question 36

Acme Global has five factories.Three in the United States,one in Germany,and one in India.Each factory is a separate independent business facility owned by Acme Global.It appears Acme Global is in the ________ stage of corporate globalization.

A)domestic
B)international
C)multinational
D)transnational

Question 37

At John's organization,the annual sales prize is very important.Sales people work hard and compete against one another for the prize.It appears the ________ dimension of cultural diversity is high at John's organization.

A)assertiveness
B)future orientation
C)power distance
D)uncertainty avoidance

Question 38

Jordan is tasked with developing a repatriation program.She should include which activity as part of the repatriation?

A)Re-entry training,including culture training
B)All of the options are correct.
C)Job placement into a position commensurate with the employee's level of expertise and other KSAOs developed during the assignment.
D)Show appreciation for the employee's international service and facilitate knowledge transfer with others who may benefit from a better understanding of the host country and its culture.

Question 39

According to a recent survey of 1,200 CEOs,______% say they plan to increase the number of their international assignments as part of their HR strategy.

A)18
B)59
C)67
D)36

Question 40

Eric's company is considering moving into a new country.Before they can do so,Eric must look into factors that may affect the benefits of the new location.Which of the following would not affect the new benefits program?

A)Living conditions
B)Government laws
C)Healthcare
D)Average retirement age

Question 41

Each dimension of Hofstede's Model of National Culture is measured on a scale of 0 to 50.

Question 42

Amanda's organization seems to have rules for everything.The policy manual and employee handbook are very long and specific about what employees can and cannot do.It appears the ________ dimension of cultural diversity is high at Amanda's organization.

A)assertiveness
B)power distance
C)future orientation
D)uncertainty avoidance

Question 43

Acme Global encourages managers to put employees into teams whenever appropriate.It appears the ________ dimension of cultural diversity is high at Acme Global.

A)societal collectivism
B)in-group collectivism
C)power distance
D)uncertainty avoidance

Question 44

Parochialism means one has the ability to recognize individual differences.

Question 45

When Acme Global asked Tamera to relocate to the company's newest foreign plant,it paid her a salary equal to what she was making in the United States and gave her an allowance for extra expenses.It appears Acme Global is using the _________ approach to expatriate compensation.

A)balance sheet
B)split-pay
C)negotiation
D)localization

Question 46

Putting employees from two differing cultures together to accomplish a task is likely to fail unless they are given cultural training.

Question 47

Acme Global employees take pride in working for such a great corporation.Most employees wear their Acme Global T-shirts even when they are not working.It appears the ________ dimension of cultural diversity is high at Acme Global.

A)societal collectivism
B)in-group collectivism
C)power distance
D)uncertainty avoidance

Question 48

Shannon's organization does not use performance appraisals because formal appraisals are considered judgmental.Feedback is given gently and informally.It appears the ________ dimension of cultural diversity is low at Shannon's organization.

A)assertiveness
B)future orientation
C)performance orientation
D)power distance

Question 49

Heather is American and works for a Singapore-based company in India.It appears the company has made a(n) ________ staffing choice.

A)ethnocentric
B)polycentric
C)geocentric
D)domestic

Question 50

Whenever Abigail asks her manager how to do a task,her manager responds that Abigail should perform the task as she see fits.There are no guidelines for most tasks and Abigail learns about the job as she works.It appears the ________ dimension of cultural diversity is low at Abigail's organization.

A)societal collectivism
B)uncertainty avoidance
C)gender differences
D)in-group collectivism

Question 51

GLOBE research is dated and has been replaced by research done by Hofstede.

Question 52

Acme Global recognizes that different employees have different compensation needs when on expatriate assignments.Therefore it has a compensation specialist sit down with each employee before the assignment to work out how the employee will be compensated.It appears Acme Global is using the _________ approach to expatriate compensation.

A)lump sum
B)split-pay
C)negotiation
D)localization

Question 53

Heather is American and works for a U.S.-based company in Brazil.It appears the company has made a(n) ________ staffing choice.

A)ethnocentric
B)polycentric
C)geocentric
D)domestic

Question 54

Macy is English and works for a U.S.-based company in England.It appears the company has made a(n) ________ staffing choice.

A)ethnocentric
B)polycentric
C)geocentric
D)domestic

Question 55

Sarah and her coworkers attend all the voluntary training sessions offered by the organization.They all work hard to develop their skills.It appears the ________ dimension of cultural diversity is high at Sarah's organization.

A)assertiveness
B)performance orientation
C)gender differences
D)humane orientation

Question 56

Ashley just won the employee of the year award.The organization had a big ceremony and gave Ashley gave a speech. It appears the ________ dimension of cultural diversity is high at Ashley's organization.

A)assertiveness
B)future orientation
C)gender differences
D)individualism

Question 57

If Pam values competition and winning,she exhibits the feminine (or nurturing) dimension of Hofstede's Model of National Culture,

Question 58

Laura accepted a temporary expatriate assignment.Since she will be keeping her apartment in her home country and getting a temporary apartment in her host country,she asked to be paid partly in her home-country currency and partly in her host-country currency.Laura is requesting the ________ approach to expatriate compensation.

A)balance sheet
B)split-pay
C)lump sum
D)localization

Question 59

Acme Global recognizes that different employees have different compensation needs when on expatriate assignments.Some may need compensation to pay for their children's education.Others may work in areas where they must pay high taxes.To avoid having to design an individualized pay package for every employee,Acme Global gives every expatriate employee a set amount for extra expenses.
It appears Acme Global is using the _________ approach to expatriate compensation.

A)balance sheet
B)split-pay
C)lump sum
D)localization

Question 60

Myra will be moving to London as part of an expatriate assignment.Rather than try to figure out how to add-on to Myra's compensation,the organization decides to pay her as if she was a member of their London workforce.It appears Myra will be paid under the _________ approach to expatriate compensation.

A)balance sheet
B)split-pay
C)negotiation
D)localization

Question 61

Material communication is using terms that we surround ourselves with; it can be a type of clothing,hat,or jewelry.

Question 62

Business skills are similar in most countries,regardless of laws,regulations,and business structures.

Question 63

There are three common methods for compensating expatriates.

Question 64

While a current business trend,globalization is predicted to become less common thus decreasing the number of international assignments a company will provide.

Question 65

Many of the lesser-developed economies,such as the BRIC economies,are now developing at a rapid rate,and have become sources of talented knowledge workers,where ten years ago they were importing skilled talent to these countries.

Question 66

You are an American citizen working in America for a German company.You are an example of a third country national.

Question 67

The Honeymoon and adaptation phase of Culture Shock are essentially the same phase except at different ends of the process.

Question 68

Most country cultures mesh well with individual incentive programs.

Question 69

There are two sources for employees and international assignments: home and host country.

Question 70

Culture shock does not affect the success of an international assignment.

Question 71

Due to government laws,many of the European Union countries have to provide more benefits than in the United States.

Question 72

Individuals high in the "agreeableness" trait are less likely to terminate their international assignments early.

Question 73

The Big Four personality characteristics reflect on the ability to adapt to a different culture.

Question 74

Evidence shows that expatriates will fit into a culture better if their personality traits match up well with the culture's most significant characteristics.

Question 75

During Kelly's expatriate assignment,she was paid half in US dollars and half in Yen.This is an example of a balance sheet approach

Question 76

Where housing options are unreasonable expensive for expatriates,companies may provide company housing or have contracts with local firms that will house employees for a set fee.

Question 77

Companies prefer expatriates without previous international experience in order to help their employees learn more about the company.

Question 78

Preparing employees for expatriate assignments will primarily be done through cross-cultural training.

Question 79

Repatriation is a critical activity because there is strong evidence that there are high levels of voluntary turnover of repatriates once they complete their international assignments and return to the home office.

Question 80

Onshoring is the process of shuttering operations in other countries and bringing work back to the home country to increase employment there.