Deck 1: Introduction to Information Systems

Question 1

What involves computers understanding and acting on verbal or written commands?

A)virtual reality
B)artificial intelligence
C)natural language processing
D)learning systems

Answer 1

C

Question 2

Conner is the new manager and he would like to assess the system performance within his department.He is interested in finding out the real value of those systems put in place.What measure is he interested in?

A)efficiency
B)effectiveness
C)productivity
D)net worth

Answer 2

B

Question 3

How long can a Twitter tweet be?

A)100 characters
B)120 characters
C)140 characters
D)180 characters

Answer 3

C

Question 4

Company JX is replacing its old human resources systems with one that would manage all aspects of the organization, including the financial and manufacturing systems, as coordinated systems.What system is this?

A)transaction processing
B)enterprise resource planning
C)artificial intelligence
D)expert

Question 5

What consists of computer programs that govern the operation of the computer?

A)hardware
B)software
C)applications
D)telecommunications

Question 6

Vivek is assessing the lowest cost to build 20 computers with the shortest time frame.What measure is he interested in?

A)efficiency
B)effectiveness
C)productivity
D)net worth

Question 7

What consists of computer equipment used to perform input, processing, and output activities?

A)information technology
B)technology infrastructure
C)telecommunications
D)hardware

Question 8

What branch of artificial intelligence allows computers to recognize and act on patterns or trends?

A)vision systems
B)neural networks
C)robotic systems
D)natural language processing

Question 9

What type of hardware are keyboards, automatic scanning devices, and equipment that can read magnetic ink characters?

A)storage hardware
B)processing hardware
C)output hardware
D)input hardware

Question 10

In information systems, what is used to make changes to input or processing activities?

A)forecasting
B)feedback
C)output
D)conversion

Question 11

What is considered to be the most important element in a computer-based information system?

A)hardware
B)software
C)procedures
D)people

Question 12

The value of information is directly linked to how it helps decision makers achieve which of the following?

A)their organization's profits
B)their organization's goals
C)their organization's cost reduction initiatives
D)their organization's quality improvement measures

Question 13

Which of the following connects computers and equipment in a building, around the country, or around the world to enable electronic communications?

A)telecommunication
B)telecommuting
C)a network
D)a database

Question 14

Which of the following is a network based on Web technologies that allows only selected outsiders, such as business partners and customers, to access authorized resources of a company's intranet?

A)portal
B)cloud
C)Wi-Fi
D)extranet

Question 15

Which of the following is an important component of every information system that helps organizations to improve customer service?

A)hardware
B)software
C)a feedback mechanism
D)data

Question 16

What is the term used for the process of tracking stock indexes and markets, including purchasing large blocks of stocks, by computerized systems?

A)feedback
B)analytics
C)forecasting
D)program trading

Question 17

What is the term for an organized collection of people, procedures, software, databases, and devices that support problem-specific decision making?

A)a TPS
B)an MIS
C)a DSS
D)a virtual reality system

Question 18

What involves using information systems and the Internet to acquire parts and supplies?

A)e-commerce
B)e-business
C)mobile commerce
D)e-procurement

Question 19

What system, developed in the 1950s, was the earliest type of business information system?

A)the transaction processing system
B)the enterprise resource planning system
C)the decision support system
D)the e-commerce system

Question 20

Which of the following is an example of application software that allows you to accomplish specific tasks, such as word processing or tabulating numbers?

A)systems software
B)Windows 7
C)Microsoft Office 2010
D)Windows Vista

Question 21

What type of competitive advantage strategy, which focuses on becoming more efficient and reducing costs, has Walmart and other retailers followed for years?

A)differentiation strategy
B)creating new products and services strategy
C)niche strategy
D)cost leadership strategy

Question 22

What measure is used by a company to assess the yield of its profits and benefits based on past performance?

A)net present value
B)return on investment
C)earnings growth
D)market share

Question 23

What did organizations focus on when they first began using information systems?

A)reducing costs and improving productivity
B)gaining competitive advantage and using the most current technology
C)reducing costs and gaining competitive advantage
D)using the most current technology and improving productivity

Question 24

Which of the following characteristics can be attributed to highly competitive industries?

A)They have low fixed costs for entering or leaving the industry.
B)There are high degrees of product differentiation.
C)They have high turnover rates.
D)They exist in greater number and they seek the same objectives.

Question 25

Which of the following is one of five forces identified in Michael Porter's competitive forces model?

A)the threat of merging of competitors
B)the threat of globalization
C)the threat of substitute products and services
D)the threat of new information systems

Question 26

Why is competition so fierce in the restaurant industry?

A)entry costs are low
B)buyers have much bargaining power
C)suppliers have much bargaining power
D)there is less regulation

Question 27

Which of the following costs are included in the total cost of ownership?

A)hiring costs
B)technical support costs
C)maintenance costs
D)hardware and software costs

Question 28

Which of the following is a measure of how widely technology is spread throughout an organization?

A)technology development
B)technology acceptance
C)technology diffusion
D)technology adoption

Question 29

Porsche, which produces only high-performance sports cars and SUVs, uses what type of strategy to gain competitive advantage?

A)differentiation strategy
B)niche strategy
C)cost leadership strategy
D)altering the industry structure strategy

Question 30

User training is a key to getting the most from any information system.What department ensures that appropriate training is available?

A)Web administration
B)support
C)database administration
D)systems development

Question 31

Gillian has been asked to plan and control all of the activities involved in ensuring that the organization can determine the demands of the clients.Which one of the following terms refers to this activity?

A)customer relationship management
B)inventory management
C)demand planning
D)supply chain management

Question 32

Which of the following activities is part of the value chain of an organization?

A)human resources
B)information technology
C)marketing and sales
D)infrastructure service

Question 33

Which of the following is a measure of performance used to evaluate the contribution of information systems to a business?

A)return on investment
B)balance sheet
C)income statement
D)earnings per share

Question 34

Loretta made a proposal to the CEO about the need to change some of the ways procurement is handled in the organization.She is recommending new rules of procurement as well as enhancing some of the existing processes to align them to best practices in the industry.What is the term used to refer to what Loretta is doing?

A)cultural change
B)cultural shift
C)organizational learning
D)organizational change

Question 35

What type of competitive advantage strategy involves frequent innovation?

A)differentiation strategy
B)creating new products and services strategy
C)niche strategy
D)cost leadership strategy

Question 36

What does user satisfaction with a computer system and the information the system generates often depend on?

A)cost of the system
B)quality of the system
C)whether it was outsourced or not
D)the hardware that comes with it

Question 37

Company XA is looking at adding more services to its portfolio and is considering renting the necessary infrastructure needs from external agents.What term refers to this concept?

A)outsourcing
B)contracting
C)on-demand computing
D)customized technology

Question 38

What activity involves reducing the number of employees to cut costs?

A)outsourcing
B)off shoring
C)on-demand computing
D)downsizing

Question 39

What is best described as the extent to which technology permeates an area or department?

A)technology deployment
B)technology development
C)technology adoption
D)technology infusion

Question 40

What do customer relationship management programs help companies manage?

A)loyalty programs
B)finished product inventory
C)product design
D)service life cycle

Question 41

The ability of an organization to achieve its goals is often a function of which of the following?

A)the organization's finances
B)the organization's culture
C)the organization's ability to adapt
D)the organization's corporate responsibility

Question 42

Transaction processing systems were developed in the 1950s.

Question 43

DSS systems were first developed over 30 years ago.

Question 44

Applications software, such as Windows Vista and Windows Seven, control basic computer operations, such as start-up and printing.

Question 45

A CBIS is a single set of hardware, software, databases, telecommunications, people, and procedures configured to collect, manipulate, store, and process data into information.

Question 46

Jennifer is a business system analyst with Company X and she was given the responsibility to engage into a set of activities to create a new system.Jennifer has completed several tasks already and she is now ready to propose a solution to her manager.Which stage is she in?

A)systems investigation
B)systems analysis
C)systems design
D)systems construction

Question 47

Company ABC is evaluating a new information system that was implemented five years ago for its human resources division.The company has a good record of all the expenses associated with that system.What measure can be used in this case to assess the value of the information system?

A)return on investment
B)net present value
C)earnings growth
D)total cost of ownership

Question 48

What is it called when an organization hires an outside company to perform some or all of a systems development project?

A)global import
B)off shoring
C)systems investigation
D)outsourcing

Question 49

Information about the documents on the Web and access to these documents are controlled and provided by tens of thousands of special computers called Web servers.

Question 50

C2C stands for computer-to-computer e-commerce.

Question 51

Which phase of systems development aims to gain a clear understanding of the problem to be solved or the opportunity to be addressed?

A)systems analysis
B)systems investigation
C)systems design
D)systems implementation

Question 52

Computers are required to organize or process data.

Question 53

Private cloud computing applications are available to everyone.

Question 54

The technology infrastructure is a set of shared IS resources that form the foundation of each computer-based information system.

Question 55

Information and data are essentially the same.

Question 56

Mobile commerce is the use of mobile, wireless devices to place orders and conduct business.

Question 57

While technologically advanced, e-commerce unfortunately offers few advantages for streamlining work activities.

Question 58

The Green Mile project has just successfully completed its penetration test and the business lead was pleased with the result.Which is the next stage for the project?

A)systems design
B)systems construction
C)systems implementation
D)systems maintenance and review

Question 59

Today's more advanced processor chips have the power of 1990s-era supercomputers.

Question 60

Using a computer to forecast future sales and order more inventory before a shortage can occur is an example of information system feedback.

Question 61

Organizational culture consists of the major understandings and assumptions of a business or other organization.

Question 62

Customer relationship management software often uses a variety of information sources.

Question 63

A DSS can include a collection of models to support a decision maker, a collection of facts, and procedures that help decision makers interact with the DSS.

Question 64

MIS reports may be generated daily, weekly, monthly, or yearly.

Question 65

Computers have been used to perform common business applications since the 1950s.

Question 66

Most IS careers involve working in a project team.

Question 67

A decision support system is an organized collection of people, procedures, software, databases, and devices that provides routine information to managers and decision makers.

Question 68

Depending on the customer, value might mean lower prices, better service, higher quality, or uniqueness of the product.

Question 69

Neural networks give the computer the ability to make suggestions and function like an expert in a particular field, helping enhance the performance of a novice user.

Question 70

Companies soon learned that they could use the data stored in transaction processing systems to make better decisions.

Question 71

Directional sound, tactile and force feedback devices, voice recognition, and other technologies are used to enrich the virtual reality experience.

Question 72

A MIS typically provides standard reports generated with data and information from a TPS or ERP system.

Question 73

Electronic business goes beyond e-commerce and e-procurement by using information systems and the Internet to perform all business-related tasks and functions.

Question 74

A virtual reality system is an example of one of the most common types of information systems.

Question 75

DSS became more widely used in the 1980s as a result of dramatic improvements in technology.

Question 76

Sustaining change almost always harms an organization while disruptive change almost always helps an organization.

Question 77

With an AI system, the computer takes on the characteristics of human intelligence.

Question 78

In some cases, top-level managers can form organization culture rapidly.

Question 79

The unique value of neural networks is that they allow organizations to capture and use the wisdom of experts and specialists.

Question 80

The IS support organization is a multi-faceted group, providing user assistance in hardware and software acquisition and use, data administration, user training and assistance, and software development.