Deck 9: Enterprise Systems

Question 1

What type of system will integrate the use and sharing of information across all areas of the business?

A)an accounting system
B)a purchasing system
C)an order processing system
D)an enterprise system

Answer 1

D

Question 2

Which of the following involves re-entering data that was not typed or scanned properly?

A)data editing
B)data correction
C)data manipulation
D)data collection

Answer 2

B

Question 3

When business transactions are accumulated over a period of time to be processed as a single unit, it is referred to as which of the following?

A)online transaction processing
B)real-time transaction processing
C)batch processing
D)enterprise resource processing

Answer 3

C

Question 4

Company Vix has several departments that have different set of processes, making it difficult to share information between them.The IT consultant suggested implementing a system that would facilitate greater integration between all departments.What is the name of this system?

A)a supply chain management system
B)a business process reengineering system
C)a enterprise resource planning system
D)an information management system

Question 5

Which of the following is a disadvantage of ERP systems?

A)It is difficult to maintain the system once implemented.
B)It is difficult to upgrade the system once implemented.
C)It is difficult to change the business processes.
D)It is difficult to export data.

Question 6

What is the name for a document that is sent by the supplier and matched to the original order, and, subsequently, a cheque is generated if all data is complete and consistent?

A)a quote
B)an invoice
C)a pick list
D)a requisition

Question 7

What is a characteristic of a TPS (Transaction Processing System) solutions for SMEs?

A)They are difficult to install and operate.
B)They have a high cost of total ownership.
C)They typically cost a few hundred to a few thousand dollars.
D)They are an efficient and effective way for organizations to reduce redundancy.

Question 8

Temp Company takes care of payroll processing of temporary employees who are paid on a weekly basis.The employees must provide their weekly attendance records before getting paid.What type of processing is this?

A)online transaction
B)integrated
C)cash
D)batch

Question 9

The number and types of data items that must be loaded into a new ERP system depend on which of the following?

A)the scope of the ERP implementation
B)the schedule of the ERP implementation
C)the cost of the ERP implementation
D)the complexity of the ERP implementation

Question 10

What type of system is characterized by a delayed processing of current transactions to update the organization's records?

A)a batch processing system
B)an order processing system
C)a transaction processing system
D)an online processing system

Question 11

Which of the following involves updating one or more databases with new transactions?

A)data manipulation
B)data storage
C)date input
D)data collection

Question 12

The payroll department reads data from several tables and uses the extracted data to calculate the employees' net pay.What process is this?

A)data editing
B)data correction
C)data manipulation
D)data validation

Question 13

Julie has been asked analyze the company's database, which had data integrity and performance problems.Julie starts by looking at the database structure and notices certain inconsistencies.What is Julie s doing?

A)data editing
B)data correction
C)data manipulation
D)data screening

Question 14

In an order processing system, what is printed at the warehouse in which the order is filled so that workers can correctly fill the order?

A)a pick list
B)a customer order
C)an invoice
D)a receiving report

Question 15

What is the name given to the work process improvement used by leading companies?

A)best practices
B)streamlining
C)customization
D)standardization

Question 16

What can an organization hope to do by upgrading and standardizing its technology infrastructure?

A)reduce waste
B)reduce ongoing maintenance cost
C)reduce the training load for those people who must support the infrastructure
D)reduce the dependency on vendor's hardware, software, and network products

Question 17

What type of system do organizations expect will ensure that data is processed accurately and completely, avoid processing fraudulent transactions, and reduce clerical and other labour requirements?

A)a batch processing system
B)a transaction processing system
C)a online processing system
D)a purchasing processing system

Question 18

Two years ago, Company Wilk implemented PeopleSoft HR (an ERP system) to replace several legacy systems.However, Wilk is still struggling to decommission its old legacy system.Why might this be?

A)difficulty in implementing change
B)difficulty integrating with other systems
C)difficulty in loading data into the new system from the old systems
D)lack of funding and management support

Question 19

Which of the following best describes an enterprise resource planning system?

A)It processes data in an online transaction processing mode.
B)It employs a database of key operational and planning information that can be shared by all.
C)It is fully integrated with all of the organization's e-commerce systems.
D)It is easily implemented across the organization

Question 20

Which of the following tasks is associated with loading existing data into a new ERP system?

A)data fixing
B)data cleanup
C)data security
D)data reporting

Question 21

Wells Cargo has recently implemented a system to improve it manufacturing processes to gain better control and be able to streamline its internal processes more effectively.What could Wells Cargo have implemented?

A)customer relationship management
B)supply chain management
C)enterprise resource planning
D)inventory asset planning

Question 22

Transaction processing systems support the capture and processing of detailed data necessary to update the fundamental business operations of the organization.

Question 23

Which of the following is advisable during the implementation of an ERP system?

A)keeping the scope of the implementation fluid so changes can be easily incorporated
B)minimizing the time and dollars spent on training end users
C)requiring the full-time involvement of the business partners
D)defining metrics to assess the progress of the project

Question 24

What tools do retailers and manufacturers use to match production to consumer expectation and to allocate products to stores?

A)production planning
B)demand forecasting
C)inventory control
D)sales forecasting

Question 25

With an OLTP system, each transaction is accumulated over a period of time and prepared for processing in a large batch of similar transactions.

Question 26

Which of the following includes the planning, execution, and control of all activities involved in raw material sourcing and procurement, conversions of raw materials to finished products, and the warehousing and delivery of finished products to customers?

A)enterprise resource planning
B)supply chain management
C)customer relationship management
D)materials requirement planning

Question 27

Transaction processing systems provide a high degree of support for management decision making.

Question 28

Why do vendors' ERP systems often require customization?

A)in order to use the full potential of the ERP package
B)in order to enable the systems to work with the ERP package
C)in order to meet specific regulatory requirements for a business
D)in order to ensure the business gets unique features to remain competitive

Question 29

An ERP system ensures that the information needed for a single business function and all levels of management within that function is available.

Question 30

From what plan does purchasing use information in order to process purchase orders?

A)the sales and operations plan
B)the detailed scheduling plan
C)the materials requirement plan
D)the integrated master plan

Question 31

Which of the following actions taken by Bayden Company may have contributed to its failed ERP implementation?

A)There were too many experienced project managers.
B)There was insufficient time to train staff on using the ERP.
C)There was a lack of technical expertise on the team.
D)There was no dedicated sponsoring executive on the team.

Question 32

What is the term used to describe the elements of a production plan, such as which item to produce first and when production should be switched from one item to another?

A)sales and operations
B)detailed scheduling
C)material requirements
D)bill of materials

Question 33

What functional unit is likely to benefit from use of a customer relationship management system?

A)market research
B)product development
C)quality control
D)call centre

Question 34

What do many business application software vendors encourage SMEs to use to help them acquire, make use of, and benefit from new technology while avoiding much of the associated complexity and high start-up costs?

A)open-source code
B)ERP systems
C)the hosted software model
D)CRM systems

Question 35

Capturing and gathering all data necessary to complete the transaction processing cycle is called data input.

Question 36

What challenges must be met by an enterprise system of a multinational company?

A)different operating systems
B)disparities in support services
C)varying laws and customs rules
D)inconsistencies in the business processes

Question 37

Which of the following is an outcome of a customer relationship management implementation?

A)Sales figures are higher.
B)Inventory levels are low.
C)Advertising costs are higher.
D)Loyalty programs get a boost.

Question 38

TPS often perform activities related to customer contacts and thus play a critical role in providing value to the customer.

Question 39

What takes demand and current inventory levels into account to determine what products need to be produced and when they need to be produced in order to meet the forecast future demand?

A)a sales and operations plan
B)a demand plan
C)a detailed scheduling plan
D)a material requirement plan

Question 40

What type of ERP systems do many SMEs elect to implement?

A)proprietary ERP systems
B)in-house developed ERP systems
C)custom-coded ERP systems
D)open-source ERP systems

Question 41

Sales ordering is the set of activities associated with all purchasing needed to support the sales functions including promotions, advertising, and marketing.

Question 42

Implementation of an ERP system provides an organization with an opportunity to also upgrade its technology infrastructure.

Question 43

SMEs are too small to achieve substantial business benefits from the implementation of an ERP system.

Question 44

The BOM is a sort of roadmap that shows each step in the manufacturing process.

Question 45

Customer relationship management software helps plan, execute, and control all the activities involved in raw material sourcing and procurement, the conversion of raw materials to finished products, and the warehousing and delivery of finished product to customers.

Question 46

The individual application modules of an ERP system are designed to support best practices, the most efficient ways to complete a business process.

Question 47

Adoption of an ERP system will lead to a dramatic increase in the number of separate, stand-alone applications an organization must employ.

Question 48

A key to the success of implementation of an ERP system is to make the transition from the old way of doing things to the new way as quickly as possible, cutting corners whenever possible.

Question 49

Two key benefits gained from successful implementation of an ERP system include gaining improved access to data for operational decision making and improved work processes.

Question 50

The ERP system for a manufacturing organization typically excludes SCM activities from its scope.

Question 51

Only the largest of the Fortune 500 organizations can afford or justify the expense of implementing an ERP system.

Question 52

Data mapping is the examination of each data item required for a new ERP system and the determination of the number of bytes required for data storage.

Question 53

Since most ERP systems are created by IS professionals from a single country, there are few language and cultural issues associated with the use of such a system.

Question 54

SMEs are exploring the use of hosted software to acquire, use, and benefit from new software even though it means extra complexity and high start-up costs.

Question 55

Fortunately, disparities in IS infrastructure is not one of the international issues associated with the use of enterprise systems.

Question 56

For an organization implementing an ERP system, there is a major amount of effort required to load existing data from various sources into the new ERP database.

Question 57

Organizations can experience difficulties in linking their ERP system to their B2B or B2C systems that can result in over $1 million a month in lost revenue.

Question 58

Supply chain management software automates and integrates the functions of sales, marketing, and service in an organization.

Question 59

Customer support, sales management, and contact management are key features of a supply chain management system.

Question 60

Financial accounting consists of capturing and recording all the transactions that affect a company's financial state and then using these documented transactions to prepare financial statements for external decision makers.

Question 61

The ____________________ transaction processing systems of an organization must track the flow of data related to all the cash flows that affect the organization.

Question 62

When loading data into a new ERP system, ____________________ is required because legacy systems are likely to contain data that is inaccurate, incomplete, or inconsistent.

Question 63

SME stands for small and medium-size enterprises where small is defined as an enterprise with less than ____________________ employees.

Question 64

Many SMEs elect to implement ____________________ ERP systems from vendors such as Apache, Compiere, and OpenBravo.

Question 65

Many organizations have limited ____________________ among their TPS systems, which requires data entered into one TPS to be printed out and manually reentered into other systems.

Question 66

At any time, the data in an online system reflects the ____________________ status.

Question 67

____________________ are the most efficient and effective ways to complete a business process.

Question 68

With ____________________ processing, each transaction is processed immediately, without the delay of accumulating transactions into a batch.

Question 69

The approach taken today by most organizations is to implement an integrated set of transaction processing systems from a diversity of various software vendors.

Question 70

A(n) ____________________ is a set of coordinated and related activities that takes one or more types of input and creates an output of value to the customer of that process.

Question 71

The transaction processing cycle includes data collection, data editing, data correction, data storage, and ____________________.

Question 72

TPS systems capture and process data that describe fundamental business ____________________.

Question 73

Data ____________________ ensures the validity and completeness of input data.

Question 74

An important step in processing transaction data is to check data for validity and completeness, a task called data correction.

Question 75

While integrated transaction processing system solutions have been developed for SMEs, unfortunately, most of these have a high total cost of ownership and are difficult to install.

Question 76

The traditional transaction processing systems that support the ____________________ business function include inventory control, purchase order processing, receiving, and accounts payable.

Question 77

Transaction processing systems typically involve the processing of ____________________ input and output than MIS systems.

Question 78

During the late 1980s and early 1990s, many organizations recognized that their legacy TPSs lacked the ____________________ needed to coordinate activities and share valuable information across all the business functions of the firm.

Question 79

Transaction processing systems use a large amount of input and output data to update the official ____________________ of the company about orders, sales, customers, and so on.

Question 80

SME organizations were the first to take on the challenge of implementing ERP.