Deck 3: Business Functions and Supply Chains

Question 1

The combination of customer relationship management (CRM) and supply chain management (SCM) systems is referred to as _____.

A)decision support systems (DSSs)
B)enterprise resource planning (ERP) systems
C)business intelligence (BI) systems
D)geographic information systems (GISs)

Answer 1

B

Question 2

Shipping is the next link in the supply chain after the completion of the process of marketing products.

Answer 2

False

Question 3

Serving customers better and faster,as well as learning more about their experiences and preferences,is facilitated by decision support systems (DSSs).

Answer 3

False

Question 4

Intranets help HR managers post position vacancy announcements for employees to peruse and consider from their own PCs.

Question 5

___________defines the degree to which a goal is achieved.

A)Differentiation
B)Productivity
C)Enhancement
D)Effectiveness

Question 6

Modern customer relationship management (CRM) systems can help capture the entire customer experience with an organization,from response to an online advertisement to automatic replenishment of products to proactive service.

Question 7

When investing in securities,such as stocks and bonds,it is important to know the prices of securities in real time.

Question 8

Productivity tools are software applications that help workers produce more in less time.

Question 9

___________specifically refers to the efficiency of human resources.

A)Competence
B)Productivity
C)Enhancement
D)Compatibility

Question 10

The most important development in hardware to support supply chain management has been a technology called radio frequency identification (RFID).

Question 11

Human Resources ISs are used extensively for managerial purposes,assisting in organizing quarterly and annual budgets for departments,divisions,and entire corporations.

Question 12

Market researchers collect information on what consumers like and dislike about products through interviews with consumers and retailers.

Question 13

Small businesses cannot use targeted marketing due to their low budget.

Question 14

Ideally,the ISs of manufacturing organizations and their suppliers would be linked in a way that makes them subsystems of one large system.

Question 15

Automating the personnel selection process does not require that a current database be maintained.

Question 16

Material requirements planning (MRP) programs use long-range forecasts to put long-lead material on order.

Question 17

Enterprise resource planning applications are expensive.

Question 18

Enterprise resource planning systems cannot be used for managing daily operations.

Question 19

The purpose of marketing is to track every financial transaction within a company-from a few cents expenditure to a multimillion-dollar purchase,from salaries and benefits to the sale of every item.

Question 20

___________is determined by the relationship between resources expended and the benefits gained in achieving a goal.

A)Efficiency
B)Displacement
C)Productivity
D)Enhancement

Question 21

The time between generating an idea for a product and completing a prototype that can be mass-manufactured is known as engineering lead time,or___________ .

A)time to sell
B)time to distribute
C)time to produce
D)time to market

Question 22

When a pattern of defects is discovered in a product, ___________helps pinpoint the plant at which it was produced and the particular lot from which it came.

A)universal product code (UPC)
B)electronic product code (EPC),
C)electronic product code (EPC).
D)radio frequency identification (RFID)..

Question 23

The goal of___________ is to manage an organization's money as efficiently as possible.

A)financial managers
B)auditors
C)project managers
D)supervisors

Question 24

___________help to find the populations and regions that are most likely to purchase a new product or service.

A)Geographic information systems
B)Market research systems
C)Database management systems
D)Expert systems

Question 25

When a radio frequency identification tag is attached to a product,it contains a(n)___________ .

A)universal product code
B)source code
C)electronic product code
D)object code

Question 26

The purpose of ___________is to track every financial transaction within a company,from a few cents to multimillion dollar purchases,from salaries and benefits to the sale of every item.

A)human resources management
B)marketing
C)accounting
D)project management

Question 27

The first phase in the supply chain is ___________.

A)procuring raw materials
B)delivering goods to customers
C)processing of raw materials into goods
D)reducing costs of manufacturing processes

Question 28

___________are used to execute transactions in which financial institutions transfer huge amounts of money using electronic funds transfer (EFT).

A)Decision support systems (DSSs)
B)Business intelligence (BI) systems
C)Cash management systems (CMSs)
D)Expert systems (ESs)

Question 29

The frequently asked questions (FAQs) pages of many companies have been replaced with options for___________ .

A)questionnaires
B)open-ended questions
C)graphical data
D)statistical survey

Question 30

___________tags contain circuitry that allows recording of information about a product.

A)Digital intermediate
B)Open source
C)Radio frequency identification
D)Reengineering

Question 31

___________participate in physical activities such as cutting and welding in the manufacturing process.

A)Computer-aided design systems
B)Expert systems
C)Computer-aided manufacturing systems
D)Just-in-time manufacturing systems

Question 32

Material requirements planning (MRP) programs use___________ to put long-lead material on order.

A)short-range forecasts
B)long-range demands
C)just-in-time accounting
D)long-range forecasts

Question 33

Computer telephony integration (CTI) is a technique enabling a computer to use the digital signal coming through a telephone line as___________ in a computer system.

A)output
B)input
C)identification
D)feedback

Question 34

Mostly,customer relationship management (CRM) systems support three areas:___________ ,sales,and customer service.

A)marketing
B)human resources
C)manufacturing
D)processing

Question 35

___________,which are used to accumulate data about expenditures involved in producing specific products,make excellent use of IT to compile pricing data.

A)Enterprise resource planning systems
B)Cost-accounting systems
C)Human resources systems
D)Supply chain management systems

Question 36

The___________ of a specific raw material is the optimal quantity that allows a business to minimize overstocking and save cost,without risking understocking and missing production deadlines.

A)targeted market list (TML)
B)bill of materials (BOM)
C)economic order quantity (EOQ)
D)convenient order quantity (COQ)

Question 37

In ___________manufacturing,suppliers ship parts directly to assembly lines,saving the cost of warehousing raw materials,parts,and subassemblies.

A)targeted
B)ahead-of-time
C)just-in-time
D)total

Question 38

The ___________is an important input to material requirements planning (MRP) applications that includes a list of all raw materials and subcomponent demands.

A)targeted market list (TML)
B)bill of materials (BOM)
C)economic order quantity (EOQ)
D)convenient order quantity (COQ)

Question 39

Typically, ___________ISs receive records of routine business transactions-such as the purchase of raw materials or services,or the sale of manufactured goods-from transaction processing systems (TPSs).

A)sales
B)human resources
C)marketing
D)accounting

Question 40

The process of a group of colleagues meeting and working collaboratively to generate creative solutions and new ideas is known as___________ .

A)teleconferencing
B)brainstorming
C)groupthink
D)think tank

Question 41

___________equips traveling salespeople with information technology to facilitate their productivity.

Question 42

When the process of manufacturing products is complete,the next link in the supply chain is___________ .

Question 43

___________emulates situations in which an employee must act and includes tests and modules to evaluate a trainee's performance.

Question 44

Discuss the main characteristics of radio frequency identification (RFID).

Question 45

What is the purpose of accounting?

Question 46

___________are intraorganizational networks that support web applications and help HR managers post position vacancy announcements for employees to peruse and consider from their own PCs.

Question 47

Companies can reduce their inventory by communicating with their suppliers through a shared ___________system and letting them know the exact number of units of each item they need and the exact time they need them.

Question 48

What are the phases of a supply chain?

Question 49

In retail,the manufacturing phase does not exist,so the term ___________refers only to purchasing of finished goods and the delivery to customers of those goods.

Question 50

When a(n) _____ tag is attached to a product,it contains a electronic product code.

Question 51

___________systems are designed to support any and all relationships with customers.

Question 52

___________receive records of routine business transactions-such as the purchase of raw materials or services,or the
sale of manufactured goods.

Question 53

Enterprise resource planning systems can also serve as ___________systems.

Question 54

To optimize employee benefits,some companies use special software,incorporating a(n) that determines the optimal health and retirement plans for each employee based on factors such as marital status,age,occupation,and other data.

Question 55

___________is marketing over the telephone and it makes extensive use of IT.

Question 56

___________are software applications that help workers produce more in less time.

Question 57

One common use for a cash management system is to execute cash transactions in which financial institutions transfer huge amounts of money using___________ .

Question 58

___________refers to creating one-of-a-kind products to test design in three dimensions.

Question 59

In the context of information,what is privacy?

Question 60

The ___________considers several factors such as the item's cost,the discount schedule for large quantities,the cost of warehousing ordered parts,the cost of alternative uses of the money,and other factors affecting the cost of ordering the item.

Question 61

What difficulties do organizations face for implementing an enterprise resource planning (ERP) system?