Deck 11: Managing Human Resource Systems

Question 1

Employment reference is a recruitment method wherein employees of a company recommend qualified friends, relatives, or colleagues for a job vacancy in the company.

Answer 1

False

Question 2

Managers should verify the information collected via résumés and application forms by comparing it with additional information collected during interviews and other stages of the selection process.

Answer 2

True

Question 3

Job evaluation determines the worth of each job by determining the market value of the knowledge, skills, and requirements needed to perform it.

Answer 3

True

Question 4

In general, most companies try to keep the rate of employee turnover high.

Question 5

Pay plans such as piecework and commissions are based on team performance.

Question 6

Employment references include the names of previous employers or coworkers of an applicant.

Question 7

Coaching and mentoring are helpful for reinforcing other kinds of training and for trainees who benefit from support and personal encouragement.

Question 8

In structured interviews, background questions ask applicants about their work experience, education, and other qualifications.

Question 9

Downsizing is the loss of employees who voluntarily choose to leave a company.

Question 10

In self-appraisals, employees carefully assess their own strengths, weaknesses, successes, and failures in writing.

Question 11

Application forms commonly ask applicants for non-job-related information.

Question 12

In the context of job performance, customer complaints are an objective performance measure.

Question 13

Immediate and voluntary retirement of an employee is called phased retirement.

Question 14

Wrongful discharge is the loss of poor-performing employees who choose to leave an organization.

Question 15

Like other major human resource decisions, employee termination decisions should be made on the basis of job-related factors.

Question 16

In vestibule training, experiential exercises place trainees in realistic job-related situations and give them the opportunity to experience a job-related condition in a relatively low-cost setting.

Question 17

Outplacement services often include advice and training in preparing résumés.

Question 18

In contrast to quid pro quo cases, a hostile work environment results in economic injury.

Question 19

In 360-degree feedback, a consultant or human resource specialist discusses the results with an employee.

Question 20

The first selection devices that most job applicants encounter when they seek a job are application forms and résumés.

Question 21

A disadvantage of phased retirement is that it increases a company's hiring and training costs.

Question 22

In unstructured interviews, interviewers ask only for important, job-related information.

Question 23

The management of Elaka Air, an airline company, has set a mandatory retirement age for its flight attendants. This is because the management strongly feels that with age, flight attendants find it difficult to work in a pressurized cabin for extended periods. In the context of federal employment laws, this scenario exemplifies a(n) _____.

A) critical skills employment permit
B) bona fide occupational qualification
C) employment regulation order
D) registered employment agreement

Question 24

It is unlawful to hire private investigators to conduct background checks on job applicants.

Question 25

Which of the following is an example of adverse impact, a criterion used in determining whether companies have engaged in discriminatory hiring and promotion practices?

A) A company's hiring policies dictated that only 10% of the employees in the company can be women.
B) The women in a company were given responsibilities equal to that of men but were paid lower salaries than men.
C) Sixty percent of the questions on a competitive exam taken by blacks, Hispanics, and Chinese were on African American history, and most of the candidates who passed the test were black.
D) The chief executive officer of an American company blatantly refused to employ an African American although he had an excellent academic record and was also the best performer in the interview.

Question 26

__________is the planned elimination of jobs in a company.

A) Retirement
B) Compensation
C) Validation
D) Downsizing

Question 27

After deciding to open a new branch in the city of Rivienques, Brempath Bank posted all the job openings for the new branch in an Internet job site called Jobifynn.com. In this scenario, Brempath Bank is engaged in _____.

A) structural accommodation
B) validation
C) downsizing
D) external recruiting

Question 28

To fill a vacancy for the post of a picture library assistant at Brentedith Museum, the museum's recruitment team laid down the following job requirements for candidates: passion for pictures; interest in current affairs, history, and world issues; good communication skills; and good customer service skills. In this scenario, which of the following selection tests should the museum's recruitment team conduct to find the right candidate?

A) A specific ability test
B) A cognitive ability test
C) A personality test
D) A work sample test

Question 29

The Fair Labor Standards Act of 1938 is a major labor law.

Question 30

Adverse impact is intentional discrimination that occurs when people are purposely not given the same hiring, promotion, or membership opportunities because of their race, color, sex, age, ethnic group, national origin, or religious beliefs

Question 31

Companies use early retirement incentive programs (ERIPs) to increase the number of employees in an organization.

Question 32

In the process of performance appraisal,__________occurs when assessors rate all workers as average.

A) halo error
B) central tendency error
C) personal error
D) leniency error

Question 33

Bernalk Corp., a financial organization, only promotes Whites to senior management positions. In the context of employment discrimination, this scenario best illustrates _____.

A) disparate treatment
B) adverse impact
C) affirmative action
D) minority domination

Question 34

Which of the following defines job posting?

A) It is a planned sequence of jobs through which employees may advance within an organization.
B) It is a procedure for advertising job openings within a company to existing employees.
C) It is a written description of the basic tasks, duties, and responsibilities required of an employee holding a particular job.
D) It is a purposeful, systematic process for collecting information on the important work-related aspects of a job.

Question 35

Laws and regulations governing safety standards regulate the interaction between management and labor unions.

Question 36

Dysfunctional turnover is the loss of poor-performing employees who choose to leave an organization.

Question 37

When managers give administrative feedback, they are acting as coaches.

Question 38

Which of the following is a purpose of performance appraisals of employees?

A) Increasing the number of resources
B) Evaluating human resource programs
C) Providing learning opportunities to employees
D) Promoting interaction among employees

Question 39

Which of the following statements is true of employee turnover?

A) The top management of a company prefers dysfunctional turnover to functional turnover.
B) One of the best ways to influence functional and dysfunctional turnover is to link pay directly to performance.
C) Functional turnover is the loss of high-performing employees who voluntarily choose to leave a company.
D) Dysfunctional turnover gives an organization a chance to replace poor performers with better workers.

Question 40

Capital Chemicals Corp. recently faced a legal hassle following which many process operators resigned voluntarily. The company fell short of efficient and experienced process operators and struggled to cope with the situation. Which of the following kinds of turnovers does this scenario exemplify?

A) Dysfunctional turnover
B) Reactive turnover
C) Regressive turnover
D) Functional turnover

Question 41

Eva, a human resources associate at a cell phone manufacturing company, was not given the promotion she deserved because she is a foreign national. In the context of employment discrimination, this scenario best illustrates _____.

A) disparate treatment
B) adverse impact
C) affirmative action
D) minority domination

Question 42

At Bapostsyl, a telecommunications company, marketing managers are hired after testing their strategic thinking capabilities through a job simulation exercise. This scenario illustrates that Bapostsyl uses _____ for the selection of marketing managers.

A) specific ability quizzes
B) assessment centers
C) personality quizzes
D) biographical data surveys

Question 43

Due to an increase in the employee turnover of a company, the company decided to be very thorough in gathering accurate information about the job applicants. It decided to uncover all job-related information not provided by the applicants in order to hire only those candidates who do not have an inconsistent employment history. Given the scenario, the company should conduct _____.

A) performance appraisal
B) feedback sessions
C) needs assessment
D) background checks

Question 44

When Tamara applied for the position of a fashion photographer at a monthly magazine, she had to go through an interview test that assessed her photography skills and her capability to operate effectively under pressure. Given this information, which of the following selection tests did Tamara most likely undergo?

A) A specific ability test
B) A cognitive ability test
C) A personality test
D) A work sample test

Question 45

Which of the following is an advantage of internal recruiting?

A) It reduces recruitment start-up time and costs.
B) It offers employees flexibility in performing their jobs.
C) It restricts social loading and groupthink.
D) It offers a wider choice of candidates compared to external recruiting.

Question 46

Claudia was hired as the chief marketing officer of Boafil, an automobile manufacturing company, even though her previous employer refused to disclose any details about her. In the context of references and background checks, Boafil is most likely to face a _____.

A) wrongful discharge lawsuit
B) downsizing lawsuit
C) dysfunctional turnover lawsuit
D) negligent hiring lawsuit

Question 47

The recruitment head at Auburn Inc. circulated an email to all the employees requesting them to share profiles of suitable candidates. Pamela forwarded one of her friends' résumé to the recruitment head as she felt that her friend's expertise would suit the job description. Which of the following methods of recruitment has Auburn Inc. adopted in this scenario?

A) Advertising
B) Walk-in
C) Job posting
D) Employee referral

Question 48

During a campus placement drive, Plusterk, a hardware company, wants to conduct a common test while hiring candidates to fill positions in various departments of the company. Irrespective of the department, the company gives utmost importance to candidates' math skills, information technology skills, and verbal comprehension skills. In this scenario, which of the following selection tests should Plusterk conduct in its campus placement drive?

A) A specific ability test
B) A cognitive ability test
C) A personality test
D) A work sample test

Question 49

__________is intentional discrimination that occurs when people, despite being qualified, are intentionally not given the same hiring, promotion, or membership opportunities as other employees because of their race, color, age, sex, ethnic group, national origin, or religious beliefs.

A) Disparate treatment
B) Minority domination
C) Social loafing
D) Adverse impact

Question 50

While recruiting law graduates through campus placements, the recruitment team at Prangley, a law firm, asks the universities to furnish details about candidates that are not disclosed in their résumés. These details include remarks of the candidates' project guides, disciplinary actions taken against the candidates, and attendance history of the candidates. In the context of job selection, this scenario best illustrates _____.

A) performance appraisals
B) background checks
C) cognitive ability tests
D) personality tests

Question 51

At Abendreg, a multinational law firm, only English-speaking trainers are given the opportunity to impart training to employees in different countries. This is because the company has most of its branches in English-speaking countries, while only three of its branches are in countries where English is not an official language. In the context of employment discrimination, this scenario best illustrates _____.

A) adverse impact
B) disparate treatment
C) affirmative action
D) minority domination

Question 52

At Corpceton, a plastic products manufacturing company, two to three newly hired machine operators are assigned to senior machine operators who train them for a few weeks. After the trainees complete three months of probation in the company, each of them is given a machine to operate on. In the context of training methods, this scenario best illustrates _____.

A) on-the-job training
B) sensitivity training
C) vestibule training
D) refresher training

Question 53

__________is the process of developing a pool of qualified job applicants.

A) Brainstorming
B) Recruiting
C) Forecasting
D) Downsizing

Question 54

Which of the following is an external recruitment method?

A) Promotion
B) Job postings
C) Transfer
D) Walk-ins

Question 55

Bernicald, a fashion e-commerce site that has openings for the posts of content analysts and Internet marketing analysts, decided to advertise its requirements on social media websites. In this scenario, Bernicald is engaged in the process of _____.

A) structural accommodation
B) validation
C) external recruiting
D) downsizing

Question 56

Anstantink, an audit firm, conducts interviews for hiring new employees. Individual interviewers are given the liberty by the human resources department to ask questions of their choice. Given this information, which of the following kinds of interviews is Anstantink most likely using?

A) Closed interviews
B) Disciplinary interviews
C) Counseling interviews
D) Unstructured interviews

Question 57

A__________is a planned sequence of jobs through which employees may advance within an organization.

A) job design
B) role map
C) career path
D) job posting

Question 58

Which of the following is true of developmental feedback?

A) It is designed to improve future performance.
B) It is a reward for past performance.
C) It is also known as administrative feedback.
D) It is designed in a way that makes employees defensive.

Question 59

Agnestorm, a game designing company, has one opening each for the positions of game designer, game programmer, and game artist. The company decides to invite walk-ins to find the right candidates to fill these positions. In this scenario, Agnestorm is engaged in the process of _____.

A) structural accommodation
B) external recruiting
C) validation
D) downsizing

Question 60

To be a translator at Papesixe, a company that provides online document translation services, a candidate needs to be fluent in multiple languages, needs to be an effective writer, and needs to know how to use at least three prominent translation memory software. In this scenario, which of the following selection tests should Papesixe conduct to hire the right candidates as translators?

A) Work sample tests
B) Cognitive ability tests
C) Personality tests
D) Specific ability tests

Question 61

During the hiring process for a customer relationship manager at Jocylles, a toy manufacturer, the applicants were given role-playing exercises in which they were asked to interact directly with a trained role player. This was designed to assess the communication and interpersonal skills of the candidates. In this scenario, which of the following selection tests did Jocylles employ to hire a customer relationship manager?

A) Specific ability quizzes
B) Assessment centers
C) Personality quizzes
D) Biographical data surveys

Question 62

Rhonda, a junior accountant at a manufacturing company, was laid off from her job because she rejected multiple requests from the company's chief financial officer to engage in a physical relationship with him. In the context of employment legislation, this scenario best illustrates _____.

A) adverse impact
B) disparate treatment
C) quid pro quo sexual harassment
D) structural accommodation

Question 63

Camila is a new employee at Dario Enterprises and is undergoing training. A senior employee from her team is assigned the task of mentoring Camila. Camila learns by watching her mentor perform various tasks and by working on simple tasks alongside her mentor. Which of the following training methods has Dario Enterprises adopted to train Camila?

A) Simulations
B) Role-playing
C) On-the-job training
D) Vestibule training

Question 64

Victor applied for the position of a field service technician at an electronics manufacturing company where he was assessed for his problem-solving skills, customer service skills, organizational skills, and his ability to work quickly under pressure without supervision. Given this information, which of the following selection tests was conducted by the company?

A) A personality test
B) A cognitive ability test
C) A specific ability test
D) A work sample test

Question 65

Which of the following is true of the Occupational Safety and Health Act (OSHA)?

A) It permits workers to take up to twelve weeks of unpaid leave for pregnancy and/or birth of a new child, adoption or foster care of a new child; illness of an immediate family member; or personal medical leave.
B) It guarantees employees the right to form and join unions of their own choosing.
C) It requires that employers provide employees with a workplace that is free from recognized hazards that are causing or are likely to cause death or serious physical harm.
D) It prohibits discrimination on the basis of physical or mental disabilities.

Question 66

Which of the following is a difference between a quid pro quo case and a case of hostile work environment?

A) A quid pro quo case deals with the sexual harassment of male employees, whereas a case of hostile work environment deals with the sexual harassment of female employees.
B) A quid pro quo case can result in economic injury, whereas a case of hostile work environment can lead to psychological injury.
C) In a quid pro quo case, discrimination is intentional, whereas in a case of hostile work environment, discrimination is unintentional.
D) In a quid pro quo case, an individual submits to sexual harassment, whereas in a hostile work environment case, an individual resists sexual harassment.

Question 67

From a legal perspective, the two kinds of sexual harassment are:

A) quid pro quo and hostile work environment.
B) intentional discrimination and minority domination.
C) adverse impact and disparate treatment.
D) affirmative action and opportunistic behavior.

Question 68

Job specifications can be defined as:

A) a set of procedures for advertising job openings within a company to existing employees.
B) written descriptions of the basic responsibilities required of an employee holding a particular job.
C) planned sequences of jobs through which employees may advance within an organization.
D) a written summary of the qualifications needed to successfully perform a particular job.

Question 69

Benjamin, a creative director at a marketing firm, is responsible for conducting the final round of interviews for those who apply for the posts of advertising and editorial photographer, graphic artist, and graphic designer. As part of the interview, he asks candidates to furnish contact details of the supervisors of their previous jobs. This scenario illustrates that Benjamin gives high importance to _____.

A) employment references
B) job specifications
C) cognitive abilities
D) employee performance appraisals

Question 70

To get a job as a web content manager at Glentap, an e-commerce site, one must be organized and excellent at meeting deadlines, must be hardworking, and must possess excellent editing and proofreading skills. This is because Glentap's management believes that these capabilities cannot be developed through training. In this scenario, which of the following selection tests does Glentap most likely conduct to hire the right candidates?

A) Validation tests
B) Cognitive ability tests
C) Personality tests
D) Work sample tests

Question 71

In the context of recruiting, which of the following kinds of information can be gathered by job analysis?

A) The knowledge, skills, and abilities needed to perform a particular job
B) Personal characteristics of the existing employees
C) Confidential data of a client
D) The list of shareholders involved in a particular project

Question 72

At Rogopt, a multinational e-commerce site, the human resources department sends out emails to all its branches whenever there are any job openings in the company's headquarters. In this scenario, Rogopt is engaged in _____.

A) validation
B) internal recruiting
C) structural accommodation
D) downsizing

Question 73

After the chief executive officer of Wradamt Inc. resigned, the human resources department of the company placed an advertisement in several leading newspapers inviting applicants with the requisite qualifications and work experience. In this scenario, Wradamt Inc. is engaged in _____.

A) structural accommodation
B) validation
C) external recruiting
D) downsizing

Question 74

Goschan Bank is a multinational bank. The employees from the bank's branches in underdeveloped countries are not given higher positions at the headquarters because their industrial knowledge is often insufficient and irrelevant to be employed in the parent country. In the context of employment discrimination, this scenario best illustrates _____.

A) disparate treatment
B) adverse impact
C) affirmative action
D) minority domination

Question 75

A__________helps a company meet the legal requirement that its human resource decisions be job related.

A) job evaluation
B) job description
C) job appraisal
D) job posting

Question 76

_____ includes both the financial and nonfinancial rewards that organizations give employees in exchange for their work.

A) Compensation
B) Synergy
C) Goodwill
D) Insurance

Question 77

Molleenz, a visual effects company, has multiple openings for the positions of compositor, concept artist, digital preparation artist, layout artist, and match move artist. Due to the high attrition rate in the company, the recruitment team decides to post and update these openings on the company website. Job applicants can create a temporary user login on the website to apply for the openings of their choice. In this scenario, Molleenz is engaged in _____.

A) structural accommodation
B) validation
C) external recruiting
D) downsizing

Question 78

Pathrazine, a publishing firm, wants to hire copy editors. It gives the candidates copyediting and proofreading exercises. This enables the firm to assess consistency in the candidates' style of writing and their copyediting skills. Given this information, which of the following selection tests does Pathrazine most likely conduct to hire the right candidates?

A) Specific ability tests
B) Cognitive ability tests
C) Personality tests
D) Work sample tests

Question 79

A(n)__________is an exception in employment law that permits sex, age, religion, and the like to be used when making employment decisions, but only if they are "reasonably necessary to the normal operation of that particular business."

A) registered employment agreement
B) employment regulation order
C) bona fide occupational qualification
D) critical skills employment permit

Question 80

June does not like her new job as a web designer at a software company because she finds the work culture unfitting. Her female peers go on dinner dates with the project manager to get their work approved. She also has male colleagues who exhibit inappropriate behavior. In the context of employment legislation, this scenario best illustrates _____.

A) adverse impact
B) a cognitive bias
C) structural accommodation
D) a hostile work environment