Deck 9: Project Human Resource Management

Question 1

A responsibility assignment matrix (RAM) is a matrix that maps the work of the project as described in the OBS to the people responsible for performing the work as described in the WBS.

Answer 1

False
Explanation: A responsibility assignment matrix (RAM) maps the work of the project, as described in the WBS, to the people responsible for performing the work, as described in the OBS.

Question 2

Maslow suggests that each level of the hierarchy of needs is not necessarily a prerequisite for the levels above.

Answer 2

False
Explanation: Maslow suggests that each level of the hierarchy is a prerequisite for the levels above. For example, a person cannot consider self-actualization without first addressing basic needs of security and safety.

Question 3

Assignment, budget, promotion, money, and penalty influence bases are automatically available to project managers as part of their position.

Answer 3

False
Explanation: Top management grants authority to the project manager. However, assignment, budget, promotion, money, and penalty influence bases are not automatically available to project managers as part of their position.

Question 4

Project managers must try to avoid conflict at all costs as all conflict within groups is bad.

Question 5

In the Social Styles Profile team building activity, drivers are reactive and people-oriented.

Question 6

A staffing management plan describes when and how people will be added to and taken off the project team.

Question 7

Thamhain and Wilemon found that when project managers used work challenge and expertise to influence people, projects were more likely to succeed.

Question 8

The first dimension of psychological type in the MBTI signifies whether people draw their energy from other people (extroverts) or from inside themselves (introverts).

Question 9

Project managers should always reward people who work overtime.

Question 10

Extrinsic motivation causes people to participate in an activity for their own enjoyment.

Question 11

A RAM is used only to assign detailed work activities.

Question 12

Legitimate power involves using personal knowledge and expertise to get people to change their behavior.

Question 13

In the Tuckman model, storming occurs when team members have different opinions for how the team should operate.

Question 14

Maslow's hierarchy of needs states that people's behaviors are guided or motivated by a sequence of needs.

Question 15

The forcing mode is one in which the project manager deemphasizes or avoids areas of differences and emphasizes areas of agreement.

Question 16

According to Herzberg, hygiene factors such as larger salaries, more supervision, or a more attractive work environment would motivate workers to do more if present.

Question 17

Resource leveling results in fewer problems for project personnel and accounting departments.

Question 18

According to Covey, project managers must use a win/lose approach in making decisions.

Question 19

People who need institutional power or social power want to organize others to further the goals of the organization.

Question 20

Managers who believe in Theory Y assume that workers dislike and avoid work if possible, so managers must use coercion, threats, and various control schemes to get workers to make adequate efforts to meet objectives.

Question 21

According to McClelland's acquired-needs theory, people who need personal _____ want to direct others and can be seen as bossy.

A)affiliation
B)advancement  
C)power
D)achievement

Question 22

Key outputs of _____ process are project staff assignments, resource calendars, and project management plan updates.

A)managing the project team
B)acquiring the project team  
C)developing the project team
D)planning the human resource plan

Question 23

The bottom four needs in Maslow's structure are referred to as _____ needs.

A)self-actualization
B)deficiency  
C)safety
D)growth

Question 24

Recognizing an employee as the "Star Performer of the Month" would be satisfying the _____ need of the Maslow's hierarchy of needs.

A)esteem
B)self-actualization  
C)physiological
D)safety

Question 25

The acquiring of the project team is a subprocess associated with the _____ process of project human resource management.

A)executing
B)controlling and monitoring  
C)planning
D)initiating

Question 26

_____ is at the top of Maslow's hierarchy of needs.

A)Esteem
B)Self-actualization  
C)Physiological
D)Social

Question 27

People with a high need for _____ seek to excel and tend to avoid both low-risk and high-risk situations to improve their chances for achieving something worthwhile.

A)affiliation
B)security  
C)power
D)achievement

Question 28

_____ involves tracking team member performance, motivating team members, providing timely feedback, resolving issues and conflicts, and coordinating changes to help enhance project performance.

A)Developing the human resource plan
B)Developing the project team  
C)Acquiring the project team
D)Managing the project team

Question 29

_____ involves building individual and group skills to enhance project performance.

A)Developing the human resource plan
B)Developing the project team  
C)Acquiring the project team
D)Managing the project team

Question 30

_____ is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings.

A)Frederick Herzberg
B)David McClelland  
C)Abraham Maslow
D)Douglas McGregor

Question 31

According to Herzberg, which of the following is a motivational factor?

A)Recognition
B)Salary  
C)Training
D)Health benefits

Question 32

The highest level of needs in Maslow's structure is referred to as a _____ need.

A)deficiency
B)growth  
C)safety
D)physiological

Question 33

_____ a highly respected psychologist, rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory.

A)Sigmund Freud
B)Abraham Maslow  
C)Carl Jung
D)Philip Zimbardo

Question 34

The main outputs of the _____ process are team performance assessments and enterprise environmental factors updates.

A)managing the project team
B)acquiring the project team  
C)developing the project team
D)human resource planning

Question 35

_____ involves assigning the needed personnel to work on the project.

A)Planning human resource management
B)Developing the project team  
C)Acquiring the project team
D)Managing the project team

Question 36

_____ is best known for developing Theory X and Theory Y.

A)Frederick Herzberg
B)David McClelland  
C)Abraham Maslow
D)Douglas McGregor

Question 37

According to McClelland's acquired-needs theory, people with a high need for _____ desire harmonious relationships with other people and need to feel accepted by others.

A)affiliation
B)self-actualization  
C)power
D)achievement

Question 38

Microsoft Project 2010 does not lend itself to project human resource management.

Question 39

At the bottom of Maslow's structure are _____ needs.

A)esteem
B)self-actualization  
C)physiological
D)social

Question 40

The _____ presents subjects with a series of ambiguous pictures and asks them to develop a spontaneous story for each picture, assuming they will project their own needs into the story.

A)RAM
B)MBTI  
C)TAT
D)RACI

Question 41

_____ refers to matching certain behaviors of the other person.

A)Empathic listening
B)Rapport  
C)Synergy
D)Mirroring

Question 42

_____ emphasizes things such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers.

A)Theory W
B)Theory X  
C)Theory Y
D)Theory Z

Question 43

A(n) _____ is a column chart that shows the number of resources assigned to a project over time.

A)responsibility assignment matrix
B)resource histogram  
C)RACI charts
D)organizational breakdown structure

Question 44

_____ refers to the amount of individual resources an existing schedule requires during specific time periods.

A)Resource loading
B)Resource leveling  
C)Resource histogram
D)Resource logs

Question 45

According to Thamhain and Wilemon, _____ is the ability to improve a worker's position.

A)penalty
B)assignment  
C)expertise
D)promotion

Question 46

_____ is based on an individual's personal charisma.

A)Legitimate power
B)Coercive power  
C)Reward power
D)Referent power

Question 47

Managers who follow _____ assume that the average worker wants to be directed and prefers to avoid responsibility.

A)Theory Z
B)Theory X  
C)Theory Y
D)Theory K

Question 48

The first step in the framework for defining and assigning work is _____.

A)defining how the work will be accomplished  
B)breaking down the work into manageable elements  
C)finalizing the project requirements  
D)assigning work responsibilities

Question 49

According to Thamhain and Wilemon, _____ is the legitimate hierarchical right to issue orders.

A)authority
B)achievement  
C)expertise
D)self-actualization

Question 50

The capacity to understand the motivations, intentions and desires of others is

A)emotional intelligence
B)intrapersonal intelligence  
C)interpersonal intelligence
D)human intelligence

Question 51

_____ involves using punishment, threats, or other negative approaches to get people to do things they do not want to do.

A)Legitimate power
B)Coercive power  
C)Reward power
D)Referent power

Question 52

Psychologist David Merril describes _____ as reactive and task-oriented.

A)"Expressives"
B)"Drivers"  
C)"Analyticals"
D)"Amiables"

Question 53

In the MBTI, the _____ dimension relates to the manner in which you gather information.

A)Extrovert/Introvert
B)Thinking/Feeling  
C)Judgment/Perception
D)Sensation/Intuition

Question 54

_____ involves using incentives to induce people to do things.

A)Legitimate power
B)Coercive power  
C)Reward power
D)Referent power

Question 55

_____ is a technique for resolving resource conflicts by delaying tasks.

A)Resource loading
B)Resource leveling  
C)Resource allocation
D)Resource histogram

Question 56

Taking time to renew oneself physically, spiritually, mentally and socially is

A)empathic mirroring 
B)sharpening the saw  
C)synergizing
D)thinking win/win

Question 57

In the Tuckman model, _____ occurs when the emphasis is on reaching the team goals, rather than working on team process.

A)performing
B)norming  
C)forming
D)storming

Question 58

According to Blake and Mouton, project managers who use the _____ method use a give-and take-approach to resolving conflicts.

A)smoothing
B)forcing  
C)confrontation
D)compromise

Question 59

When an organization needs a new direction, the ________ leadership style is appropriate.

A)commanding
B)democratic  
C)pacesetting
D)visionary

Question 60

In the Tuckman model, _____ occurs as team members have different opinions as to how the team should operate.

A)performing
B)norming  
C)forming
D)storming

Question 61

Covey, like Maslow, believes that people have the ability to be _____ and choose their responses to different situations.

Question 62

Managers who believe in McGregor's _____ assume that individuals do not inherently dislike work, but consider it as natural as play or rest.

Question 63

_____ means more resources than are available are assigned to perform work at a given time.

Question 64

The _____ is a tool to measure the individual needs of different people using McClelland's categories.

Question 65

The _____ allocates work to responsible and performing organizations, teams, or individuals, depending on the desired level of detail.

Question 66

_____ issues that affect how people work and how well they work include motivation, influence and power, and effectiveness.

Question 67

_____ is the concept that the whole is equal to more than the sum of its parts.

Question 68

According to Maslow, only after meeting _____ needs can individuals act upon growth needs.

Question 69

Resource _____ aims to minimize period-by-period variations in resource loading by shifting tasks within their slack allowances.

Question 70

A(n) _____ or draft contract often provides the basis for defining and finalizing work requirements.

Question 71

_____ should receive frequent performance feedback, and although money is not an important motivator to them, it is an effective form of feedback.

Question 72

A(n) _____ is a specific type of organizational chart that shows which organizational units are responsible for which work items.

Question 73

_____ causes people to do something for a reward or to avoid a penalty.

Question 74

_____ power is getting people to do things based on a position of authority.

Question 75

According to Lencioni, which of the following qualities is present in organizations that succeed?

A)Commitment
B)Autonomy  
C)Accountability
D)Teamwork

Question 76

_____ fill in for project managers in their absence and assist them as needed.

Question 77

_____ is the potential ability to influence behavior to get people to do things they would not otherwise do.

Question 78

Herzberg called factors that cause job satisfaction _____.

Question 79

_____ is a relation of harmony, conformity, accord, or affinity and is important for communication.

Question 80

_____ is listening with the intent to understand.