Deck 8: Communication

Question 1

Which of the following media is considered high in information richness?

A)​Formal written report
B)​Formal numeric report
C)​Telephone
D)​Flyer

Answer 1

C

Question 2

Which of the following is a communication medium that is moderate in both information richness and data capacity?

A)​Telephone
B)​Blog
C)​Face-to-face discussion
D)​Formal numeric report

Answer 2

B

Question 3

Identify a true statement about perceptual screens.

A)​They influence the quality, accuracy, and clarity of a message.
B)​They are the uninterpreted, unanalyzed elements of a message.
C)​They are uninfluenced by the sender and the receiver's individual attributes.
D)​They emphasize the role of the receiver over the sender.

Answer 3

A

Question 4

Roberta, the supervisor of a fund-raising project, needs to discuss with her teammates about their unsatisfactory performance in the project.In order to maximize information richness in her message, Roberta will most likely:

A)​send each teammate a personal e-mail.
B)​post a flyer on a bulletin board for all teammates to see.
C)​make telephone calls to each teammate.
D)​organize face-to-face meetings with each teammate.

Question 5

_____ is an interpersonal communication skill identified by the Department of Labor as necessary for success in the workplace.

A)​Memorizing
B)​Writing
C)​Reading
D)​Screening

Question 6

Dominant defensiveness is characterized by passive or submissive behavior.

Question 7

Two-way communication is faster than one-way communication and should be used in an emergency situation.

Question 8

A memo from a company's president to all employees is an example of one-way communication.

Question 9

When a person from one culture views people from another culture through the lens of a stereotype, he or she discounts the individual differences that exist within that foreign culture.

Question 10

Kinesics is the study of an individual's perception and use of space, including territorial space.

Question 11

The use of new communication technologies discourages polyphasic activity.

Question 12

Professional jargon may serve only to confuse and derail any attempt at clear understanding of a message by those unfamiliar with the profession.

Question 13

Communicative disease refers to loneliness and social isolation resulting from the absence of heartfelt communication in relationships.

Question 14

Effective supervisors refrain from voicing their opinions in meetings.

Question 15

Proxemics consists of variations in speech, such as pitch, loudness, tempo, tone, duration, laughing, and crying.​

Question 16

Transparency in supervisors leads to increased trust among employees, which in turn, results in increased employee engagement.

Question 17

Men and women tend to have similar conversational styles.

Question 18

One gateway through the communication barrier of diversity is to frequently use jargon or technical language in a message.

Question 19

In the context of communication technologies, the term flame refers to one's tendency to multitask.

Question 20

Communicative disease is not a physiological disease and, hence, has no adverse effects on the heart.

Question 21

Information overload for employees is most likely caused when supervisors:

A)​fail to filter and disseminate information selectively to them.
B)​tend to use media of communication that lack information richness.
C)​do not support two-way communication.
D)​want to withhold details from them.

Question 22

Passive-aggressive behavior ends up as:​

A)​dominant defensiveness.
B)​nonassertive behavior.
C)​accommodative behavior.
D)​nondefensive communication.

Question 23

Which of the following practices must a supervisor avoid in order to reduce communication barriers in the workplace?

A)​Minimizing jargon and technical language
B)​Encouraging formation of nonhierarchical working relationships
C)​Providing cross-cultural training
D)​Encouraging men and women to interact the same way

Question 24

In an emergency situation, like a life-threatening trauma in an emergency room, a supervisor must be:

A)​sensitive to employees' feelings.
B)​an empathetic listener.
C)​an apprehensive communicator.
D)​directive and assertive.

Question 25

In contrast with two-way communication, one-way communication:

A)​is more suitable for complex tasks.
B)​requires feedback from the listener.
C)​allows for reflective listening.
D)​is faster but often less accurate.

Question 26

Molly, the store manager of a bakery, never fails to voice her opinions to her employees on various matters of the store.Expressive supervisors like Molly:

A)​leave their employees wondering about their opinions.
B)​tend toward extroversion.
C)​do not support interpersonal communication.
D)​lack perceptual screens.

Question 27

Which of the following statements is true of reflective listening?

A)​It emphasizes the personal elements of the communication process.
B)​It requires the receiver to influence the speaker with his or her personal opinion.
C)​It stresses more strongly on the role of the speaker rather than the receiver.
D)​It ignores the feelings communicated in the message.

Question 28

One gateway through the communication barrier of diversity is:​

A)​avoiding face-to-face communication.
B)​frequently using jargon or technical language.
C)​increasing cultural awareness and sensitivity.
D)​accepting gender-specific differences in conversational style.

Question 29

Malcolm, a senior editor at a publishing house, often loudly criticizes his subordinates in front of the other colleagues even when the subordinates are not at fault.This leaves them embarrassed and humiliated.He also unnecessarily swears and talks at elevated tones while expressing himself.It is evident that Malcolm exhibits _____ at his workplace.

A)​nondefensive communication
B)​passive behavior
C)​submissive behavior
D)​dominant defensiveness

Question 30

Seek & Swipe, a website for online shopping, decides to inform its ten most loyal customers about discounts offered on its latest product offerings.In order to maximize information richness in its message, which of the following communication media will Seek and Swipe most likely use?

A)​Bulletins
B)​Flyers
C)​Face-to-face discussions
D)​Formal numeric reports

Question 31

Janice feels uncomfortable working late hours in office every day.She decides to discuss the matter with her boss, Merwyn.Being a recent hire, she is hesitant and nervous to complain so early in her tenure.As she begins to speak, Merwyn notices anxiety and discomfort in her facial expression and body language.Using reflective listening, in response to Janice's concerns, Merwyn should first:

A)​paraphrase Janice's expressed concerns.
B)​clarify Janice's implicit thoughts and feelings.
C)​reflect Janice's core feelings.
D)​make affirming contact with Janice.

Question 32

A gateway through the gender barrier to communication is to:​

A)​frequently use metaphors.
B)​avoid the use of jargon or technical language.
C)​actively seek clarification of a person's meaning.
D)​avoid face-to-face communication.

Question 33

In the context of reflective listening, the practice of silence:

A)​ensures the accuracy of the communication process.
B)​helps the listener to shift the speaker's focus from the main problem.
C)​enables the speaker and the listener to build greater empathy and openness in their relationship.
D)​gives the listener time to sort his or her own thoughts and feelings from those of the speaker.

Question 34

In the context of barriers to communication, which of the following statements is true of gender differences?

A)​Men and women tend to have similar conversational styles.
B)​Women generally initiate eye contact in India.
C)​Men prefer to use telephone calls to communicate.
D)​Women often prefer to converse face to face.

Question 35

Which of the following statements is true of using eye contact in reflective listening?

A)​Too much direct eye contact can have an intimidating effect.
B)​Rules of appropriate eye contact are the same in all cultures.
C)​In India, direct eye contact initiated by women and children is encouraged.
D)​Even a periodic aversion of eyes can be a barrier to effective communication.

Question 36

People who are egotistical are likely to exhibit:​

A)​nondefensive communication.
B)​dominant defensiveness.
C)​passive behavior.
D)​submissive behavior.

Question 37

Selena, the head architect of a government firm, is called for a meeting with her boss.Her boss expresses his concern about a collapsing dam at one of the hydroelectric power plants.Using reflective listening, when responding to her boss, Selena should avoid:

A)​paraphrasing the concern being expressed.
B)​too much direct eye contact with him.
C)​even brief periods of silence.
D)​asking questions for clarification.

Question 38

_____ is a barrier to communication.

A)​Cultural similarity
B)​Regular feedback
C)​Physical separation
D)​Common dialect

Question 39

In the context of defensive tactics, restricting the choices of employees is an example of _____.​

A)​a put-down
B)​a power play
C)​labeling
D)​screening

Question 40

Defensive communication includes messages that are:​

A)​assertive.
B)​aggressive.
C)​direct.
D)​powerful.

Question 41

Which of the following statements is true about paralanguage?​

A)​It enables people to make assumptions about a communicator.
B)​It is a form of verbal communication.
C)​It consists of the use of jargons or technical language in a message.
D)​It is the study of body movement and posture.

Question 42

Rita has a naturally loud voice.Even when she is happy, her colleagues mistake her to be angry or upset.In this scenario, Rita's colleagues evidently make assumptions about her based on _____ cues.​

A)​proxemics
B)​kinesics
C)​paralanguage
D)​feedback

Question 43

_____ is at the core of personal integrity and managerial success, as is evident in the lives of most successful executives.

A)​Healthy communication
B)​Kinesics
C)​Proxemics
D)​Defensive communication

Question 44

Seating arrangements and dynamics can be examined in a _____ study.​

A)​paralanguage
B)​proxemics
C)​kinesics
D)​language

Question 45

Which of the following statements is true of kinesics?

A)​It is the study of body movement and posture.
B)​It is a form of verbal communication.
C)​It is the study of an individual's use of space.
D)​It is not bound to culture.

Question 46

_____ are a form of written communication that establish guidelines for decision making and codes of conduct.

A)​Memorandums
B)​Electronic mails
C)​Policy manuals
D)​Letters

Question 47

In which of the following communication situations can nonverbal communication be utilized?​

A)​Committee meeting
B)​E-mail
C)​Voice mail
D)​Telephone call

Question 48

Friends typically interact within the:

A)​intimate space zone.
B)​personal distance zone.
C)​social distance zone.
D)​public distance zone.

Question 49

Barbra has a meeting with a coworker about a project.She wants to encourage cooperation from her coworker so that he, too, feels committed to the project.Given this information, which of the following seating arrangements will most likely help Barbra achieve her purpose?

A)​Barbra must sit directly across from her coworker.
B)​Barbra must seat her coworker at a right angle to herself.
C)​Barbra must seat her coworker within her zone of intimate space.
D)​Barbra must sit next to her coworker, facing the same direction.

Question 50

Which of the following is an example of a passive-aggressive defensive tactic?​

A)​Refusing a lunch invite because of a busy schedule
B)​Making a hostile joke about someone
C)​Cursing in a social environment
D)​Yelling at someone in front of other people

Question 51

E-mail, teleconferencing, and Wi-Fi are all classified as _____.​

A)​proxemics
B)​intra-cognitive communication
C)​information communication technology
D)​kinesics

Question 52

Sania is conducting a survey to determine the average social distance in corporate offices in her city.By conducting this survey, Sania is engaging in _____.

A)​proxemics
B)​kinesics
C)​labeling
D)​power play

Question 53

A four-foot-wide desk pushes business interactions into the _____.

A)​intimate space zone.
B)​personal distance zone.
C)​social distance zone.
D)​public distance zone.

Question 54

A balance between head and heart is achieved when a person displays _____.

A)​defensive communication
B)​submissive behavior
C)​communicative disease
D)​emotional competence

Question 55

Ralph, an FBI agent, interrogates a criminal suspect.Ralph carefully observes the suspect's body movements and notices him clenching his teeth, drumming his fingers, and profusely perspiring.Given this information, it is evident that Ralph is engaging in _____.​

A)​power play
B)​proxemics
C)​labeling
D)​kinesics

Question 56

A manager says to her secretary, "Nancy is a slacker.She is always hard to find when there is a deadline." In this scenario, the manager is indulging in _____.​

A)​power play
B)​jargon usage
C)​screening
D)​labeling

Question 57

A(n)_____ is an example of computer-mediated communication.

A)​policy manual
B)​e-mail
C)​operation manual
D)​form

Question 58

Which of the following statements is an example of nondefensive communication?​

A)​Mary is always late to meetings! She lacks professionalism!
B)​I sent the memo through intracompany mail.The postman must have lost it.
C)​Dan's report is good, but I need to make one recommendation before I approve it.
D)​The check is in the mail.Don't call me again!

Question 59

To facilitate direct and open communication with another person, _____.

A)​one should seat the other person beside oneself, facing the same direction
B)​one should seat the other person at right angles to oneself
C)​one must position the other person directly across from oneself
D)​one must position the other person inside one's intimate space zone

Question 60

_____ is one of the four basic types of nonverbal communication that managers need to understand.​

A)​Paralanguage
B)​Phonetics
C)​Onomatopoeia
D)​Elocution

Question 61

Polyphasic activity is:​

A)​the study of space in nonverbal communication.
B)​the study of seating arrangements.
C)​conducting face-to-face conversations with at least two people.
D)​doing more than one thing at a time, or multitasking.

Question 62

Which of the following is appropriate channel etiquette when using YouTube?

A)​Do no acknowledge any comments in the review page.
B)​Never use video replies to comments, as that will escalate the problem.
C)​Avoid all self-promotion, because YouTube is purely a knowledge-sharing platform.
D)​Avoid reacting defensively to inappropriate comments as it will only make it worse.

Question 63

Explain how language is a potential barrier to communication.

Question 64

An effect of computer-mediated communication is that:

A)​the verbal cues that help to decipher a message are absent.
B)​interpersonal skills tend to be less blunt.
C)​the likelihood to flame, or make rude comments, is increased.
D)​polyphasic activity is discouraged.

Question 65

How do communication technologies affect behavior in the work environment?

Question 66

Describe the significance of paralanguage in nonverbal communication.