Deck 21: Making Effective Management Happen

Question 1

'Measuring innovation is a prime dimension of value' and 'recognising and rewarding staff for their contribution to innovation efforts' are both practices considered part of innovation management.

Answer 1

False

Question 2

'Purpose' is a statement of intent and overall aims of the organisation,usually specified as a set of objectives.

Answer 2

True

Question 3

'Reducing all forms of organisational waste' and 'bringing the voice of the customer into every corner of the organisation' are both practices considered part of customer focus.

Answer 3

False

Question 4

The effective activity by staff above and beyond an acceptable norm or minimum is known as a 'discretionary work effort'.

Question 5

'Project management' is the planning and implementation of projects or to achieve outcomes of costs,tidiness of completion and quality of the specified outcome.

Question 6

'Integrity' represents a steadfast adherence to strict moral or ethical code of honesty.

Question 7

The resource-based view considers how an organisation can succeed through the creation,accumulation and application of resources in a competitive marketplace

Question 8

'Direction' is a high level summary statement of the reasons existence of an organisation and its formal desired purpose.

Question 9

Discretionary work effort is the effective activity by staff above and beyond an acceptable norm or minimum.

Question 10

Micromanagement is the overly controlling detailed supervision of employees' actions,often in a meddlesome manner.

Question 11

Knowledge management means having everyone in the organisation able to draw on the collective knowledge of all staff,and not just able to use their own personal knowledge.

Question 12

'Accountability' refers to the earnest and persistent application of hard work to achieve the required tasks.

Question 13

Companies such as Samsung,BMW and Mercedes emphasise technical excellence and luxury as a brand advantage.These characteristics are known as being a 'point of difference'.

Question 14

'Building personal bonds','having a client focus' and 'pursuing sustainable practices and outcomes' are all practices considered part of quality management.

Question 15

'Discipline' refers to the responsibility of a person or team for a set of outcomes that they have agreed will be achieved.

Question 16

'Integrity' refers to the workplace approach to consistently conducting processes and activities in the same standard way,sometimes specified as a standard operating procedure.

Question 17

'Purpose' is a set of overall priorities of the organisation,which defines the criteria for making key decisions and the sense of purpose for its outcomes.

Question 18

Project management is the overly controlling detailed supervision of employees' actions,often in a meddlesome manner.

Question 19

Research has shown that effective leaders are humble,yet not "servant like",in interactions with others.

Question 20

Initiative fatigue sets in if an organisation sets too many new goals for its employees to commit to effectively.

Question 21

Strategy is the term used to describe a set of direct and support activities within every organisation that enable it to create its products and services.

Question 22

'Diligence' refers to the prioritisation of work efforts.

Question 23

Effective leadership practices include all the following,except:

A) agile of mind and innovative
B) customer focused
C) egocentric
D) courageous and determined
E) All of these choices.

Question 24

The 'ethical high road' refers to the high standards of behaviour in an organisation that prevents cheating,lying or disadvantage in any stakeholder group.

Question 25

'Discipline' refers to a workplace approach that consistently applies processes and activities to the same standard over time.

Question 26

According to the resource-based view of the organisation,the four characteristics that make a resource particularly useful in a competitive marketplace are that they are: valuable,rare,inimitable and non-substitutable,

Question 27

'Direction' refers to the statement of intent and overall aims of an organisation.

Question 28

Effective customer focus practices include all the following,except:

A) building personal bonds between the customer and the organisation
B) having a client focus
C) having innovation at the forefront of organisational efforts
D) having staff pursue sustainable practices and outcomes
E) all of these.

Question 29

Key performance indicators are a general set of metrics to describe an organisation's performance.

Question 30

An organisation's intent to position itself in the market as a 'cost leader' can be considered its strategy.

Question 31

A core measurement system is the process of assessing and reporting the key performance parameters that provide feedback information about an organisation's progress towards its goals.

Question 32

Each of the following are considered leadership practices,except:

A) effectively setting the organisation's vision and strategy
B) integrity
C) delegation and trust
D) building relationships with key customers
E) All of these choices are fundamental practices in winning organisations .

Question 33

Effective leadership practices include all the following,except:

A) they are technologically literate
B) they are a team builder
C) they delegate with trust
D) they are committed to short-term success
E) All of these choices.

Question 34

Effective people management practices include all of the following,except:

A) involving others
B) using positive reinforcement
C) using coercive reinforcement
D) appealing to others' need for achievement
E) All of these choices.

Question 35

Each of the following is a fundamental practice in winning organisations,except:

A) leadership practices
B) people management practices
C) customer focus practices
D) innovation management practices
E) All of these choices are fundamental practices in winning organisations .

Question 36

According to the dynamic capabilities approach view of the organisation,'dynamic capabilities' are reliant on all the following,except:

A) learning effectiveness of the organisation
B) process change
C) the transformation of existing assets
D) innovation
E) All of these choices.

Question 37

Effective leadership practices include all the following,except:

A) organisation focused
B) setting vision and strategy
C) communication an inspiration
D) being humble and 'servant like'
E) All of these choices.

Question 38

According to the resource-based view of the organisation,resources that are particularly useful in establishing a competitive advantage in a competitive marketplace include all of these characteristics,except:

A) they are rare
B) they are inimitable
C) they are non-substitutable
D) they are valuable
E) All of these choices.

Question 39

Operating processes are a set of direct and support activities within every organisation that create its products and services.

Question 40

________________ is the effective activity by staff to achieve outcomes above and beyond an accepted norm or minimum.

A) Discretionary work effort
B) Coercive reinforcement
C) Timely information
D) Effective delegation
E) None of these choices.

Question 41

The term _______________ is a statement of intent and overall aims of the organisation.

A) direction
B) purpose
C) mission
D) strategy
E) None of these choices.

Question 42

________________ refers to any workplace approach that consistently conducts processes activities in a standard way.

A) Integrity
B) Ethical highroad
C) Discipline
D) Accountability
E) Point of difference

Question 43

_______________ is/are a long-term plan,scope and direction of an organisation.

A) Long-term goals
B) Tactical plans
C) Operating process
D) Strategy

Question 44

____________________ is the attitude and subtle behaviour of workplace tiredness.

A) Micromanagement
B) Project management
C) Initiative fatigue
D) Accountability
E) Diligence

Question 45

Each of the following are considered innovations practices,except:

A) a focus on process controls
B) leadership in innovation practices
C) encouraging creativity at all levels of the organisation
D) recognising and rewarding staff their contributions to innovation efforts
E) All of these choies are fundamental practices in winning organisations .

Question 46

Effective quality management practices include all the following,except:

A) bringing the 'voice of the customer' into every corner of the organisation
B) reducing all forms of organisational waste
C) minimising discretionary work efforts
D) focusing on achieving process controls
E) All of these choices.

Question 47

_____________________ is the planning and implementation of strategies in order to achieve outcomes of costs,timeliness of completion and quality of the specified outcome.

A) Micromanagement
B) Accountability
C) Initiative fatigue
D) Project management
E) Diligence

Question 48

The term _______________ is the set of overall priorities for the organisation,which defines the criteria for making key decisions.

A) direction
B) purpose
C) mission
D) strategy
E) None of these choices.

Question 49

The term ____________________ essentially refers to positive differentiation in the marketplace.

A) ethical highroad
B) discipline
C) integrity
D) accountability
E) point of difference

Question 50

A manager who is overly controlling,and undertakes a detailed supervision of employees' actions (often in a meddlesome manner)can be criticised for which of the following:

A) micromanagement
B) project management
C) initiative fatigue
D) accountability
E) diligence.

Question 51

The term ___________________ is a high level summary statement of the reason for the existence of an organisation.

A) direction
B) purpose
C) mission
D) strategy
E) None of these choices.

Question 52

An organisation's credo not to lie,cheat or scam any stakeholder is known as:

A) integrity
B) discipline
C) the ethical highroad
D) accountability
E) the point of difference.

Question 53

Each of the following are considered customer focus practices,except:

A) building personal bonds between clients and the organisation
B) pursuit of sustainable practices and outcomes
C) innovation at the forefront of management thinking and trust
D) being technologically literate
E) All of these choices are fundamental practices in winning organisations .

Question 54

Effective customer focus practices include all the following,except:

A) having innovation at the forefront of organisational efforts
B) having staff pursue sustainable practices and outcomes
C) ensuring that information about current and future requirements of clients is effectively hidden inside the organisation
D) building personal bonds between the customer and the organisation
E) All of these choices.

Question 55

Effective customer focus practices include all the following,except:

A) minimising customer dialogue
B) having innovation at the forefront of organisational efforts
C) building personal bonds between the customer and the organisation
D) having staff pursue sustainable practices and outcomes
E) All of these choices.

Question 56

__________________ refers to the responsibility or blame worthiness of a person or team for a set of outcomes that have been agreed to be achieved.

A) Accountability
B) Project management
C) Initiative fatigue
D) Micromanagement
E) Diligence

Question 57

Effective innovation practices include all the following,except:

A) there is leadership of innovation
B) specific strategies for innovation are set
C) encouraging creativity at all levels of the organisation
D) requiring employees to innovate outside of work hours
E) All of these choices.

Question 58

Each of the following are considered quality management practices,except:

A)bringing the voice of the customer into every corner of the organisation
B)reducing all forms of organisational waste
C)a focus on process controls
D)A and B.
E)A,B and C.

Question 59

The term ___________________ reflects the statement of intent and overall aims of an organisation (usually specified as a set of objectives).

A) direction
B) purpose
C) mission
D) strategy
E) None of these choices.

Question 60

The earnest and persistent application of hard work to a required task is known as:

A) Micromanagement
B) Project management
C) Initiative fatigue
D) Accountability
E) Diligence

Question 61

___________________ is the steadfast adherence to a strict moral or ethical code of honesty.

A) Diligence
B) Focus
C) Discipline
D)
E) Initiative fatigue
Integrity

Question 62

____________________ (two words)means having everyone in the organisation able to draw on the collective knowledge of all staff,and not just able to use their own personal knowledge.

Question 63

Reducing all forms of organisational waste is part of effective ___________________ (three words).

Question 64

_______________ is/are the set of direct and support activities that exist within each organisation that help create its products and services.

A) Long-term goals
B) Tactical plans
C) Operating process
D) Strategy

Question 65

'Effectively setting vision and strategy' is closely aligned with ____________________ (three words).

Question 66

___________________ is/are the process of assessing and reporting the key performance parameters of the organisation that provides information about the progress towards achieving its goals.

A) Core measurement systems
B) Strategic intent
C) Operating processes
D)
E) Point of differences
None of these choices.

Question 67

___________________ is the workplace approach to consistently conducting process and activities in the same standard way.

A) Diligence
B) Focus
C) Discipline
D)
E) Initiative fatigue
Integrity

Question 68

Organisations that encourage creativity at all levels of the organisation are said to have effective ___________________ (two words).

Question 69

A ___________________ is the process of assessing and reporting the key performance parameters of the organisation to provide information about its progress towards achieving its goals.

A) strategic intent
B) key performance indicator
C) core measurement system
D) None of these choices.

Question 70

___________________ refers to the responsibility of the person or team for a set of outcomes that were agreed to be achieved.

A) Lack of focus
B) Accountability
C) Inefficiency
D)
E) Initiative fatigue
None of these choices.

Question 71

A ___________________ is an aspect of an organisation that distinguishes it from its competitors in a given marketplace.

A) dynamic capability
B) focus strategy
C) differentiation
D)
Point of difference

Question 72

Each of the following is a characteristic of an 'overall organisation system',except.

A) strategy
B) operating practices
C) measurement of performance
D)
E) behaviour and culture
All of these choices.

Question 73

Building personal bonds between the client and the organisation forms part of effective____________________ (three words).

Question 74

___________________ is/are the set of direct and support activities within an organisation to create its products and services.

A) Core measurement systems
B) Strategic intent
C) Operating processes
D)
E) Point of differences
None of these choices.

Question 75

____________________ (three words)are any activities undertaken by staff above and beyond an acceptable norm or minimum.

Question 76

_____________ refers to any statement of intent and overall aims of an organisation.

Question 77

Being a humble and 'servant like' are characteristics of ____________________(two words).

Question 78

________________ is/are the focused set of important metrics to describe the organisation's performance in delivering its strategy.

A) Strategic intent
B) Key performance indicators
C) Core measurement systems
D) None of these choices.

Question 79

Recognising and rewarding staff for their contribution to innovation efforts is a component of effective ___________________ (two words).

Question 80

Understanding how clients actually use their services or products is part of effective ____________________ (three words).