Deck 1: Managing in the Digital World

Question 1

Which of the following occurred when Alvin Toffler's "third wave" gained speed?

A) Society moved from a predominantly agrarian culture to the urbanized machine age.
B) Occupations changed to accommodate the mechanized society.
C) The ability to perform repetitive tasks became a quality to be instilled and valued.
D) Individuals shifted from handcrafting items for sale to working in factories.
E) Information became the currency of the realm.

Answer 1

E

Question 2

Identify a technological change brought about by globalization enabled by information technology.

A) increase in the frequency of international travel
B) increase in the levels of immigration
C) enforcement of global patent and copyright laws
D) decrease in the frequency of worldwide fads
E) decentralization of organizations

Answer 2

C

Question 3

The ability to independently learn new technologies as they emerge and assess their impact on your work and life is called ________.

A) computer networking
B) computer adaptation
C) computer fluency
D) computer compatibility
E) computer assembling

Answer 3

C

Question 4

Aircraft manufacturer Boeing designed its new 787 Dreamliner aircraft in Russia making use of the availability of highly skilled aeronautical engineers.Identify this strategy.

A) offshoring
B) outsourcing
C) liquidating
D) franchising
E) importing

Question 5

Discuss Peter Drucker's predictions about knowledge workers and the knowledge society.

Question 6

Which of the following is an economic change brought about by globalization enabled by information technology?

A) increase in the frequency of worldwide fads and phenomena
B) development of low-cost computing platforms
C) availability of low-cost communication systems
D) increase in the outsourcing of labor
E) decentralization of organizations

Question 7

Identify a key factor of globalization.

A) evolution of technology
B) anchor point milestones
C) concept development projects
D) timeboxing strategies
E) external interface requirements

Question 8

In his book The Third Wave,futurist Alvin Toffler describes three distinct phases,or "waves of change," that have taken place in the past or are presently taking place within the world's civilizations.Discuss the characteristics of these phases.

Question 9

Which of the following predictions made by Peter Drucker is true?

A) Knowledge workers have lesser bargaining power than workers in other industries.
B) Knowledge workers lack valuable real-world skills.
C) Knowledge workers lack reliance on formal education.
D) Knowledge workers are continually learning how to do their jobs better.
E) Knowledge workers are paid less in comparison with their prior industrial counterparts.

Question 10

The trend of using one's own device for communicating in the workplace is an example of consumerization of IT.

Question 11

The use of nearly any information technology or system to support every part of the business is known as e-business.

Question 12

Which of the following is a cultural change brought about by globalization enabled by information technology?

A) the enforcement of global patent and copyright laws
B) the availability of low-cost communication systems
C) the development of low-cost computing platforms
D) the frequency of worldwide fads and phenomena
E) decrease in the outsourcing of labor

Question 13

Which of the following terms means "knowing how to use a computer"?

A) information security
B) cloud computing
C) computer literacy
D) computer compatibility
E) collaborative thinking

Question 14

Identify a true statement about the impact of globalization.

A) It led to a tremendous decrease in prices for computing devices.
B) It led to a tremendous increase in prices for computing devices.
C) It led to a tremendous decrease in processing power.
D) It led to a tremendous decrease in the creation of automated tools.
E) It led to a tremendous increase in communication costs.

Question 15

Identify a true statement about the function of knowledge workers.

A) They use knowledge to perform their jobs but do not create knowledge.
B) They create, modify, and/or synthesize knowledge as a fundamental part of their jobs.
C) They lack the ability to solve non-routine problems at work.
D) They modify knowledge created by others but do not create knowledge themselves.
E) They work in a monotonous workplace and lack innovation.

Question 16

Who among the following coined the term "knowledge worker"?

A) Peter Drucker
B) Alvin Toffler
C) Johannes Gutenberg
D) Thomas L. Friedman
E) Mark Zuckerberg

Question 17

Advances in cloud computing (think Gmail,Evernote,or DropBox)allow for accessing e-mails,files,notes,and the like from different devices,enhancing portability and mobility in computing.

Question 18

Which of the following can be cited as an example of outsourcing?

A) Microsoft hands over its customer service function to Convergys, located in India.
B) Volkswagen acquires a steel manufacturing plant to reduce its overall production costs.
C) Dell sources computer parts from suppliers located in Russia.
D) Audi starts a manufacturing facility in China to take advantage of low labor costs.
E) P&G acquires a retail outlet to reduce its distribution costs.

Question 19

The various services offered by Google,such as Gmail (e-mail),Google Drive (word processing),or Google Calendar,are good examples of ________.

A) cloud computing
B) computer assembling
C) data mining
D) systems integration
E) internetworking

Question 20

Which of the following best explains the process of moving business processes or tasks to another company?

A) offshoring
B) liquidating
C) cloud computing
D) downsizing
E) outsourcing

Question 21

Identify a reason why many countries are declining offshore outsourcing.

A) rising salaries
B) decreasing salaries
C) process efficiencies
D) design efficiencies
E) imposed deadlines

Question 22

Worldwide banking group HSBC moving its back-office operations to China and India is an example of ________.

A) franchising
B) liquidating
C) offshoring
D) internetworking
E) cloud computing

Question 23

Globalization is the integration of economies throughout the world,enabled by innovation and technological progress.

Question 24

In order to take advantage of the high quality talent pool,Ernst & Young sets up operations in the Philippines and moves a part of its tax services to its new facility.Identify this strategy.

A) outsourcing
B) franchising
C) offshoring
D) importing
E) liquidating

Question 25

Which of the following is a governmental challenge of operating in the digital world?

A) differences in power distance and uncertainty avoidance
B) import and export regulations
C) aging population in the United States
D) videoconferences across different time zones
E) availability of labor force and salary differences

Question 26

Countries such as India remain popular for offshore outsourcing because of rising salaries.

Question 27

According to Nicholas Carr,cloud computing may contribute to the decline in outsourcing.Which of the following justifies this statement?

A) An IT outsourcer's business is built around managing complex internal systems. A shift to a simpler cloud-based IT infrastructure should reduce the need for outsourcing.
B) Cloud computing focuses on maximizing the effectiveness of the shared resources.
C) Cloud computing is customized in each country, thus, making it impossible to outsource.
D) Cloud computing is standardized in all countries, thus, reducing the need for outsourcing.
E) An IT outsourcer's business is aimed at focusing on core business activities and increasing control costs, thus, a simpler cloud-based IT infrastructure would discourage outsourcing.

Question 28

The development of low-cost computing platforms and communication technologies is an economic change brought about by globalization enabled by information technology.

Question 29

TransCorp is an IT firm that is looking to outsource its payroll processes.Which of the following statements,if true,would most strengthen the decision to outsource?

A) Companies in other countries can do the same amount of work at a comparable cost.
B) Outsourcing has become a trend among most firms in developed nations.
C) Companies in other countries are more efficient in all aspects of work and are also cost effective.
D) Firms across the globe are adopting cloud computing systems.
E) The firm is enjoying good profit margins.

Question 30

List a few economic,cultural,and technological changes that take place due to globalization enabled by information technology.

Question 31

Which of the following statements is true about information systems (IS)and information technology (IT)?

A) IT programs have a stronger managerial focus than IS programs.
B) IS programs have a stronger data retrieval capacity than IT programs.
C) Software and telecommunications are present in IS but excluded from IT.
D) The difference between IT and IS is increasing due to globalization.
E) IT programs are more technical than IS programs.

Question 32

________ refers to physical computer equipment,such as the computer monitor,central processing unit,or keyboard.

A) Adware
B) Malware
C) Stealware
D) Hardware
E) Spyware

Question 33

________ refer(s)to a program or set of programs that tell the computer to perform certain tasks.

A) Software
B) Firmware
C) Hardware logic
D) Data
E) Networks

Question 34

According to the suggestions of the noted technology author Nicholas Carr,cloud computing can contribute to an increase in outsourcing.

Question 35

Increase in frequency of international travel,tourism,and immigration is a cultural change brought about by globalization enabled by information technology.

Question 36

Which of the following is a geoeconomic challenge of operating in the digital world?

A) differences in network infrastructures
B) differences in the concept of time and life focus
C) differences in measurement units
D) differences in export and import regulations
E) differences in languages

Question 37

One of the main reasons for a company to outsource its business is to focus on non-core business activities.

Question 38

Outsourcing has seen a huge increase because of the ________.

A) increase in decentralization
B) increase in the use of cloud computing
C) increase in advertising costs
D) decrease in telecommunication costs
E) decrease in the cost of raw materials

Question 39

Which of the following is a cultural challenge of operating in the digital world?

A) conducting videoconferences across different time zones
B) aging populations in the United States and Western Europe
C) differences in power distance and uncertainty avoidance
D) availability of labor force and salary differences
E) differences in academic degrees and measurement units

Question 40

Which of the following statements is true about data?

A) It can be defined as a representation of reality.
B) It is the ability to understand information.
C) It has no meaning in and of itself.
D) It is the ability to make decisions or predictions based on information.
E) It organizes or manipulates information to make it suitable for a given task.

Question 41

Which of the following types of information systems enables customers to buy goods and services from a firm's Web site?

A) supply chain management system
B) electronic commerce system
C) geographic information system
D) collaboration system
E) customer relationship management system

Question 42

Which of the following types of information systems enables people to communicate,team up,and coordinate with each other?

A) electronic commerce system
B) geographic information system
C) virtualization system
D) intelligent system
E) collaboration system

Question 43

Which of the following types of information systems facilitates collaboration and knowledge sharing?

A) visualization system
B) word processor
C) intelligent system
D) electronic commerce system
E) social software

Question 44

Which of the following is the highest-ranking IS personnel responsible for strategic planning and IS use throughout a firm?

A) chief information officer
B) IS security manager
C) IS auditor
D) systems analyst
E) database administrator

Question 45

Which of the following IS personnel is responsible for managing the firm's Web site?

A) IS auditor
B) Web host
C) Web hacker
D) Webmaster
E) systems analyst

Question 46

Which of the following core competencies is part of an IS personnel's systems knowledge and skills?

A) hardware platforms
B) virtualization
C) information gathering and analysis
D) cabling and network interface cards
E) application software

Question 47

The process of connecting separate information systems and data to improve business processes and decision making is known as ________.

A) database development
B) business intelligence
C) systems integration
D) cloud computing
E) data mining

Question 48

Which of the following core competencies is part of an IS personnel's business knowledge and skills?

A) cloud computing
B) technological communication and presentation
C) systems development life cycle
D) integrating subsystems and systems
E) virtualization

Question 49

Which of the following types of information systems supports the coordination of suppliers,product or service production,and distribution?

A) supply chain management system
B) electronic commerce system
C) intelligent system
D) collaboration system
E) geographic information system

Question 50

Identify the purpose of a transaction processing system used in organizations.

A) to support the activities within a specific functional area of the firm
B) to handle day-to-day business event data at the operational level of the organization
C) to produce detailed information to help manage a firm or part of a firm
D) to support the coordination of suppliers, product or service production, and distribution
E) to enable customers to buy goods and services from a firm's Web site

Question 51

Which of the following core competencies are part of an IS personnel's technical knowledge and skills?

A) systems analysis and design
B) integrating subsystems and systems
C) interpersonal skills and group dynamics
D) network administration
E) technological communication and presentation

Question 52

Which of the following statements is true about information?

A) It has no meaning in and of itself.
B) It organizes or manipulates knowledge to make it suitable for a given task.
C) It is a set of unformatted words and numbers.
D) It is a representation of reality.
E) It is the ability to make predictions based on data.

Question 53

Which of the following types of information systems creates,stores,analyzes,and manages spatial data?

A) electronic commerce system
B) collaboration system
C) virtualization system
D) geographic information system
E) decision support system

Question 54

Connecting host computers and their networks together to form even larger networks is called ________.

A) data mining
B) internetworking
C) ethernet framing
D) network simulation
E) queuing

Question 55

The purpose of an intelligent system is to ________.

A) enable people to communicate, collaborate, and coordinate with each other
B) create, store, analyze, and manage spatial data
C) emulate or enhance human capabilities
D) support the coordination of suppliers, product or service production, and distribution
E) produce detailed information to help manage a part of the firm

Question 56

Which of the following is true about the responsibility of an IS manager in the context of information systems management?

A) He is the highest-ranking official and is responsible for IS use throughout the firm.
B) He is responsible for managing an existing information system.
C) He is the lowest-ranking official responsible for managing databases throughout the organization.
D) He is responsible for managing security measures of a newly installed information system.
E) He is the highest-ranking official and is responsible for strategic planning throughout the organization.

Question 57

Which of the following IS personnel is responsible for managing disaster recovery within an organization?

A) IS security manager
B) IS auditor
C) Webmaster
D) programmer
E) database administrator

Question 58

Which of the following statements is true about knowledge?

A) It has no meaning in and of itself.
B) It is a set of unformatted words and numbers.
C) It is the ability to understand information.
D) It helps to convert information into raw data.
E) It has little value in comparison with raw data.

Question 59

The purpose of a(n)________ is to support and integrate all facets of the business,including planning,manufacturing,sales,marketing,and so on.

A) intelligent system
B) functional area information system
C) electronic commerce system
D) enterprise resource planning system
E) management information system

Question 60

In information systems management,a systems consultant is responsible for ________.

A) analyzing business requirements and selecting information systems that meet those needs
B) coding, testing, debugging, and installing programs
C) auditing information systems for compliance with internal and external standards
D) managing security measures and disaster recovery
E) providing information systems knowledge to external clients

Question 61

With respect to the types of information systems used in organizations,Amazon.com is an example of a(n)________ system.

A) electronic commerce
B) geographic information
C) virtualization and data mining
D) supply chain management
E) office automation

Question 62

Knowledge is the ability to understand information,form opinions,and make decisions or predictions based on the information.

Question 63

Identify the purpose of an office automation system.

A) to create, store, analyze, and manage spatial data
B) to provide access to databases in order to support quantitative decision making
C) to support a wide range of predefined day-to-day activities of individuals and small groups
D) to support interaction between the firm and its customers
E) to enable customers to buy goods and services from a firm's Web site

Question 64

Software refers to a group of two or more computer systems linked together with communications equipment.

Question 65

With respect to the types of information systems used in organizations,an Online Analytical Processing (OLAP)system is an example of a(n)________ system.

A) business intelligence system
B) geographic information
C) electronic commerce
D) office automation
E) social software and collaboration

Question 66

Transaction processing systems (TPS)are used by a narrow range of organizations only to process customer transactions more efficiently.

Question 67

With respect to the types of information systems used in organizations,sales force automation is an example of a(n)________ system.

A) customer relationship management
B) electronic commerce
C) geographic information
D) supply chain management
E) data mining and visualization

Question 68

Office automation systems such as Microsoft Office and the OpenOffice.org Productivity Suite provide word processing,spreadsheet,and other personal productivity tools,enabling knowledge workers to accomplish their tasks.

Question 69

With respect to the types of information systems used in organizations,a word processor is an example of a(n)________ system.

A) electronic commerce
B) supply chain management
C) office automation
D) geographic information
E) data mining and virtualization

Question 70

The purpose of a knowledge management system is to create,store,analyze,and manage spatial data.

Question 71

Microsoft's Exchange/Outlook and Lotus Notes provide people with e-mail,automated calendaring,and online,threaded discussions,enabling close contact with others,regardless of their location.Identify the type of information system.

A) collaboration system
B) office automation system
C) data mining and visualization system
D) functional area information system
E) geographic information system

Question 72

IS personnel with service mentality put up roadblocks to customers' new systems ideas and give reasons that the new ideas cannot,or will not,work.

Question 73

With respect to the types of information systems used in organizations,an automated system for analyzing bank loan applications is an example of a(n)________ system.

A) geographic information
B) electronic commerce
C) social software
D) visualization
E) intelligent

Question 74

With respect to the types of information systems used in organizations,a product demand forecasting system is an example of a(n)________ system.

A) visualization
B) geographic information
C) decision support
D) social software
E) electronic commerce

Question 75

With respect to the types of information systems used in organizations,a grocery store checkout cash register with a connection to a network is an example of a(n)________.

A) intelligent system
B) functional area information system
C) decision support system
D) transaction processing system
E) electronic commerce system

Question 76

Which of the following can be cited as an example of a supply chain management system?

A) procurement planning
B) market analysis
C) knowledge portal
D) sales force automation
E) product demand forecasting system

Question 77

With respect to the types of information systems used in organizations,financial,operations,and human resource management is an example of a(n)________ system.

A) social software
B) data mining and visualization
C) geographic information
D) enterprise resource planning
E) electronic commerce

Question 78

With respect to types of information systems used in organizations,an inventory management and planning system is an example of a(n)________ system.

A) geographic planning
B) management information
C) electronic commerce
D) virtualization
E) social software

Question 79

An information system is a combination of hardware,software,and telecommunications networks that people build and use to collect,create,and distribute data.

Question 80

The technical area of competency of an IS professional is the most easy to maintain in the digital world because of the huge popularity of individual technologies.