Question 1

There are two major professional associations in Australia for health care managers.These are:&#10;A)The Australian Medical Management Association and the Australasian College of Health Service Management&#10;B)The Australasian College of Health Service Management and the Royal Australasian College of Medical Administrators&#10;C)The Royal Australasian College of Medical Administrators and Health Care Management Services Australia&#10;D)Health Care Management Services Australia and the Australian Medical Management Association

Accepted Answer

The Australasian College of Health Service Management is the professional body for health and aged-care managers.The Royal Australasian College of Medical Administrators is the professional body for medical managers in public and private health service organisations.

Question 2

The responsibility for health care in Australia is split between the national and the state/territory governments.This allows health care organisations to engage in activities aimed at making a service eligible for funding by a different level of government than is currently involved.This practice is known as:

A)cost-shifting
B)scapegoating.
C)financial transference
D)blame-shifting

cost-shifting

Accepted Answer

Cost-shifting is the name for activities aimed at making a health care service eligible for funding by a different level of government than is currently involved.

Question 3

In health care,you can be a good manager without being a leader as well.

Accepted Answer

In health care,you cannot be a good manager without being a leader as well.This is because,in health and other human services,management success largely depends on managing people well,and that requires leadership.

Question 4

All organisations need managers to control,organise,plan and lead.'Leading' may be defined as:&#10;A)Enabling staff to work collaboratively towards achieving the organisation's goals as effectively as possible&#10;B)Coordinating or facilitating the work&#10;C)Solving any problems that arise&#10;D)Adapting the organisation to changes in the environment

Accepted Answer

'Leading' is enabling staff to work collaboratively towards achieving the organisation's goals as effectively as possible.

Question 5

A manager of a large health service was highly skilled at leading,organising and planning for the organisation.The manager was not skilled at control,which may have led to which of the following?&#10;A)The organisation may not have adapted to changes in the environment&#10;B)Problems that arose may not have been solved&#10;C)The staff may not have worked as collaboratively as they could towards achieving the organisation's goal&#10;D)The staff were not well facilitated to complete the work

Accepted Answer

In management,'control' means the ability to solve problems that arise.

Question 6

Several core competencies that good health care managers need have been identified.Which of the following is not one of these competencies?&#10;A)A problem-solving focus&#10;B)Evidence-informed decision-making&#10;C)Knowledge of the health care environment and the organisation&#10;D)Leadership

Accepted Answer

The core competencies identified are leadership;the ability to lead and manage change;operations,administration and resource management;evidence-informed decision-making;knowledge of the health care environment and the organisation;and interpersonal and communication qualities and relationship management.

Question 7

The term used for the ways in which individuals and groups within an organisation get and use power or influence is:&#10;A)political impact&#10;B)political management&#10;C)managerial politics&#10;D)organisational politics

Accepted Answer

Organisational politics is the term for the ways in which individuals and groups within an organisation get and use power or influence,usually to protect or enhance their position.

Question 8

Which of the following statements about management challenges in health care and other organisations is true?&#10;A)Other organisations tend to be more complex than health care organisations,and this is reflected in the management challenges&#10;B)Politics and health care are tightly linked - this adds to the challenges of management in health care organisations&#10;C)Decision-making by management in health care is usually directed by one person&#10;D)All of the above

Accepted Answer

The following factors impact on management challenges in health care organisations:health care organisations tend to be more complex than other organisations of equivalent size;decision-making is often shared among more people;and health policy is central to decision-making in health care organisations.

Question 9

Ethical practice is the ability to correctly see a situation.

Accepted Answer

Judgment is the ability to correctly see a situation,its underlying causes and the potential directions that can be taken:to know when to trust the information at hand,when to act decisively,and when to watch and wait.

Question 10

Management includes which of the following elements?&#10;A)Getting things through other people&#10;B)Having responsibility for,and authority over,the work of other people&#10;C)Telling people what to do&#10;D)Getting things done through other people and having responsibility for,and authority over,the work of other people

Accepted Answer

Management involves getting things done through other people, but it also involves having responsibility for and authority over the work of those people. Telling people what to do is a part of management, but it is not the only element. Therefore, choice D is the most complete and accurate description of what management entails.

Deck 25: Health Care Managers in a Changing System