Deck 7: Training and Developing Employees

Question 1

Which of the following terms refers to the methods used to give new or present employees the skills they need to perform their jobs?

A) orientation
B) training
C) development
D) appraisal

Answer 1

B
Explanation: Training means the methods employers use to give new or present employees the knowledge and skills they need to perform their jobs. Training takes place after orientation.

Question 2

Maria was recently hired as an accountant with a large marketing firm.Today is Maria's first day of work,and she will be attending an employee orientation session.Which of the following is LEAST likely to be addressed during Maria's orientation?

A) employee benefits
B) daily routine
C) safety measures
D) sales methods

Answer 2

D
Explanation: During orientation, new employees usually receive printed or Web-based handbooks covering matters such as working hours, performance reviews, getting on the payroll, and vacations, as well as a facilities tour. Other information might cover employee benefits, personnel policies, the employee's daily routine, company organization and operations, and safety measures and regulations. Specific information regarding projects and sales techniques are less likely to be covered during orientation. Employers use technology to support orientation.

Question 3

Employee orientation programs range from brief,informal introductions to lengthy,formal courses.

Answer 3

True
Explanation: The length of the employee orientation process depends on the firm and the job. In some cases, onboarding-type programs may take many days, while in other cases, orientation consists of showing someone around and making introductions.

Question 4

Anna,an HR manager,wants to determine the training needs of a new employee in the shipping department.Which of the following would most likely help Anna?

A) needs analysis
B) task analysis
C) performance analysis
D) training analysis

Question 5

What is the final step in the ADDIE training process model?

A) evaluating the program's successes or failures
B) presenting the program to a small test audience
C) conducting a performance and needs analysis
D) training the targeted group of employees

Question 6

All of the following are included in a task analysis record form EXCEPT ________.

A) performance standards
B) trainable skills required
C) performance appraisals
D) human aptitudes required

Question 7

Which of the following is NOT one of the primary purposes of employee orientation?

A) The employee should become skilled with the firm's software.
B) The employee should understand the organization in a broad sense.
C) The employee should have a clear understanding of what is expected.
D) The employee should begin the process of learning the firm's preferences.

Question 8

What is an alternative term for employee orientation?

A) development
B) acculturation
C) recruiting
D) onboarding

Question 9

Hiring highly skilled employees with great potential eliminates the need to provide orientation and training.

Question 10

Orientation refers to the methods used to give new or present employees the skills they need to perform their jobs.

Question 11

Which of the following would perform the initial orientation in most firms?

A) HR specialist
B) mid-level manager
C) administrative assistant
D) immediate supervisor

Question 12

What are the desired results of a successful employee orientation program?

Question 13

Unlike traditional orientation programs,which topic is included in many modern orientation programs?

A) organizational charts
B) culture and values
C) personnel policies
D) health benefits

Question 14

Which of the following would most likely occur during the implementation stage of a training program?

A) presenting the program to a small test audience
B) designing the program content for different learners
C) conducting a needs analysis of newly hired workers
D) providing on-the-job training to the targeted group of employees

Question 15

A performance analysis is primarily used to assess the training needs of ________.

A) new employees
B) prospective employees
C) current employees
D) former employees

Question 16

Lucas,an HR manager,has been assigned the task of creating a training and development program for his firm's employees.According to the ADDIE training process model,what is the first step that Lucas should take?

A) assess the program's successes or failures
B) design the program content
C) conduct a needs analysis
D) train the targeted group of employees

Question 17

________ provides new employees with the basic background information required to perform their jobs satisfactorily.

A) Employee recruitment
B) Employee selection
C) Employee orientation
D) Employee development

Question 18

Onboarding means going beyond the traditional one-day orientation training and instead,conducting training over a few days,instilling company ideologies and values,such as open communication.

Question 19

Which of the following should most likely be emphasized in an employee handbook?

A) Employees will not be fired without "just cause."
B) A tenure system is the basis of employment.
C) The employment relationship is "at-will."
D) Policies constitute employment contracts.

Question 20

In the ADDIE training process model,which of the following occurs immediately after a needs analysis has been conducted?

A) assessing the program's successes or failures
B) presenting the program to a test audience
C) designing the overall training program
D) training a targeted employee group

Question 21

Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of 10 employees.Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than 1 year.The other six salespeople have been with Samson anywhere from 3 to 7 years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following best supports the argument that the drop in Samson's sales can be solved through training?

A) Attitude surveys sent to Samson personnel suggest that the firm's elimination of year-end bonuses has angered many employees.
B) Recent studies suggest that sales of name-brand pharmaceuticals, such as Samson, are dropping as more people are choosing to use generic drugs instead.
C) Members of the sales team have expressed that they do not fully understand the benefits and side effects of the latest medications released by Samson.
D) Samson provides laptops to its entire sales team so each salesperson can easily locate necessary information while on sales calls.

Question 22

Instructional objectives for training programs should focus on ________.

A) maximizing work hours
B) meeting budget requirements
C) motivating current employees
D) correcting performance deficiencies

Question 23

Which of the following best describes the first step in a performance analysis?

A) comparing a person's performance to ideal performance
B) investigating employee-related customer complaints
C) evaluating supervisor performance reviews
D) conducting job knowledge assessments

Question 24

Which term refers to a detailed study of a job to identify the specific skills required?

A) job analysis
B) task analysis
C) competency analysis
D) performance analysis

Question 25

Which of the following consolidates the knowledge,skills,and behaviors that an individual needs to perform a job well?

A) instructional objective
B) ranking method
C) competency model
D) work council

Question 26

What is the primary focus of a strategic training needs analysis?

A) training needed for future jobs
B) evaluation of training programs
C) training needed for current jobs
D) evaluation of strategic planning

Question 27

Which of the following is NOT a method used to identify performance deficiencies and employee training needs?

A) supervisor performance reviews
B) attitude surveys
C) assessment centers
D) outplacement counseling services

Question 28

Tyrone,an HR manager,is conducting a task analysis.Tyrone is most likely ________.

A) monitoring the training needs of current employees
B) evaluating the effectiveness of training programs
C) assessing the training needs of new hires
D) planning for future training needs

Question 29

Training decisions can trigger equal employment issues because of all of the following EXCEPT ________.

A) Title VII of the Civil Rights Ace prohibits discrimination
B) protected individuals cannot face discrimination in training programs
C) advanced training programs can be based on skills and experience
D) sexual harassment training is strongly encouraged by the EEOC

Question 30

Strategic training needs analysis is most closely linked to ________.

A) organizational culture
B) employee orientation
C) succession planning
D) employee compensation

Question 31

According to the text,what has been a key component of Walgreens new strategy?

A) selective hiring practices
B) reformulating training policies
C) job rotation opportunities
D) managerial development

Question 32

Which of the following is LEAST relevant when conducting a task analysis?

A) job descriptions
B) performance standards
C) job specifications
D) industry requirements

Question 33

Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of 10 employees.Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than 1 year.The other six salespeople have been with Samson anywhere from 3 to 7 years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales. All of the following questions are relevant to Mark's decision to implement a training program for his sales team EXCEPT ________.

A) What were the results of attitude surveys distributed to the sales team?
B) What interpersonal competencies are expected of sales team members?
C) What tools are available to sales team members to help them work efficiently?
D) What methods are used for recruiting and interviewing individuals for sales positions?

Question 34

Mark Caffrey,vice president of sales at Samson Pharmaceuticals,manages a sales team of 10 employees.Members of Mark's sales force vary in experience level.Four members of the sales team have worked at Samson for less than 1 year.The other six salespeople have been with Samson anywhere from 3 to 7 years.Mark recently received the annual sales report and noticed that sales have been dropping steadily over the last year.Mark is considering the idea of providing training to his sales team as a way to boost sales. Which of the following undermines the argument that the drop in Samson's sales can be solved through training?

A) Samson recently eliminated its long-standing policy of paying salespeople commissions on top of base salaries, which angered employees.
B) The newest members of the Samson sales force are unfamiliar with the procedures used by the firm to measure the effectiveness of new drugs.
C) Samson's most experienced salesperson retired after working at the firm for more than 20 years.
D) Samson no longer requires salespeople to have medical backgrounds or science degrees.

Question 35

Which of the following should specify in measurable terms what the trainee should be able to do after successfully completing the training program?

A) instructional objective
B) employee orientation
C) performance analysis
D) competency model

Question 36

What are the five steps in the ADDIE training process model?

A) analyze, describe, develop, implement, enforce
B) acquire, develop, designate, improve, evaluate
C) analyze, design, develop, implement, evaluate
D) assess, design, designate, invalidate, equate

Question 37

For training to be successful and effective,a trainee must have ________.

A) experience
B) motivation
C) management skills
D) technical expertise

Question 38

Kate,an HR manager,is designing a training program for process engineers.Which of the following activities is Kate LEAST likely to perform at this stage?

A) setting performance objectives
B) choosing a delivery method
C) analyzing training needs
D) estimating a budget

Question 39

Which of the following would be most helpful to review when conducting a performance analysis of an employee?

A) employment application
B) employee handbook
C) customer complaints
D) health claims

Question 40

Which of the following would most likely make material presented during a training program more meaningful to trainees?

A) using familiar examples
B) providing guest speakers
C) providing short breaks
D) encouraging group work

Question 41

Pilots train on flight simulators for safety,learning efficiency,and cost savings.This is an example of ________.

A) apprenticeship training
B) on-the-job training
C) vestibule training
D) programmed learning

Question 42

________ allows trainees to use a computer-based system to interactively increase their knowledge and skills.

A) Computer-based training
B) Point-to-point training
C) Videoconferencing
D) Telelearning

Question 43

Which form of on-the-job training usually involves having a learner study under the tutelage of a master craftsperson?

A) job instruction training
B) understudy training
C) programmed learning
D) apprenticeship training

Question 44

What steps can be taken during training programs to motivate trainees to learn? How can learning be reinforced during a training program?

Question 45

________ is a method in which trainees learn on actual or simulated equipment but are trained away from the job.

A) Vestibule training
B) Apprenticeship training
C) Cubicle training
D) Job instruction training

Question 46

Which of the following allows people in one location to communicate live with people in another location?

A) videoconferencing
B) virtual reality games
C) learning portals
D) computer-based training

Question 47

In a brief essay,discuss how firms utilize advancements in technology to train their employees and to develop their managers.

Question 48

Lara is a mid-level manager at a telemarketing company.She has been given the task of coaching a new employee,so Lara will most likely ________.

A) show the new employee the steps of various tasks
B) develop a change plan with the new employee
C) monitor the new employee's benefits plan
D) modify the new employee's workload

Question 49

Bob demonstrates to trainees how to handle angry customers who call the firm's help line.Each trainee is then assigned a role to play in a simulated telephone conversation to help the trainees practice the proper communication skills.Which training technique is Bob most likely using?

A) behavior modeling
B) informal learning
C) apprenticeship training
D) vestibule training

Question 50

Approximately ________ of what employees learn on the job comes from informal learning.

A) 80%
B) 60%
C) 40%
D) 20%

Question 51

________ means having a person learn a job by actually doing it.

A) Simulated learning
B) On-the-job training
C) Social learning
D) Behavior modeling

Question 52

Which of the following training methods is experienced by almost all employees?

A) on-the-job training
B) apprenticeship training
C) informal learning
D) vestibule training

Question 53

Which of the following occupations most likely does NOT use apprenticeship training to prepare new employees?

A) dental assistant
B) electrician
C) banker
D) chef

Question 54

A task analysis is typically conducted to identify the training needs of current employees,while a performance analysis is limited to newly hired employees.

Question 55

On-the-job training can be accomplished through the use of all of the following techniques EXCEPT ________.

A) coaching
B) role playing
C) observation
D) job rotation

Question 56

What are the main steps involved in the training process? What are two methods used to assess employee training needs?

Question 57

Rebekah was hired soon after graduation and assigned to complete a management trainee program.She will move to various jobs each month for a 9-month period of time.Her employer is utilizing the ________ form of training.

A) job rotation
B) understudy
C) coaching
D) special assignments

Question 58

Attitude surveys,employee diaries,tests,and performance appraisals are tools for conducting a performance analysis.

Question 59

A structured process by which people become skilled workers through a combination of classroom instruction and on-the-job training is called ________.

A) job instruction training
B) understudy training
C) programmed learning
D) apprenticeship training

Question 60

Which of the following is NOT one of the procedures associated with behavioral modeling?

A) transfer of training
B) role playing
C) social reinforcement
D) task analysis

Question 61

Apprenticeship training is a process by which people become skilled workers,usually through a combination of formal learning and long-term on-the-job training,often under the tutelage of a master craftsperson.

Question 62

Jack hopes to be promoted to head of his department next year.In the meantime,he has been assigned to spend a year as assistant to the current department head.This is an example of the ________ form of training.

A) job rotation
B) job instruction
C) coaching
D) informal learning

Question 63

Which of the following terms refers to delivering learning content via laptops and cell phones when needed?

A) mobile learning
B) individualized learning
C) demand-driven learning
D) computer-based learning

Question 64

Evidence suggests that Web-based instruction is significantly more effective than classroom instruction for teaching information about how to perform a job-related task.

Question 65

Which of the following is a section of an employer's website that offers employees online access to training courses?

A) vestibule
B) learning portal
C) videoconference
D) virtual classroom

Question 66

Managers at Southwest Communications have decided that their employees would benefit from training.In the past,the firm has used classroom instructors to train workers.However,the firm has a tight budget and is considering the idea of using Web-based instruction to train employees.What research findings support the decision by Southwest Communications to use Web-based instruction?

A) Trainees are more satisfied with Web-based instruction than classroom instruction.
B) Web-based instruction teaches how to perform tasks better than classroom instruction.
C) Trainees are better able to control pace and content with classroom instruction.
D) Web-based instruction teaches the memory of facts better than classroom instruction.

Question 67

Lifelong learning programs focus primarily on helping employees acquire post-graduate degrees in highly technical fields of study.

Question 68

Since the ability to work with a team is a natural skill,few firms provide teamwork training programs to employees.

Question 69

What is on-the-job training? What types of on-the-job training methods are most frequently used by employers? Why?

Question 70

Apprenticeship training is a step-by-step,self-learning method which uses a textbook,computer,or the Internet.

Question 71

Providing learning content on demand through cell phones and laptops is known as mobile learning.

Question 72

Which of the following is an example of computer-based training?

A) participating in computerized simulations
B) conducting a computerized performance analysis
C) enrolling for a course through a learning portal
D) simultaneously communicating with global employees

Question 73

In which of the following settings would mobile learning be most appropriate?

A) giving a salesperson an update on inventory
B) helping an HR manager handle an angry worker
C) showing a mechanical engineer numerous schematics
D) providing a marketing manager with multiple spreadsheets

Question 74

Which of the following is LEAST likely to be a goal of diversity training?

A) enhancing cross-cultural sensitivity
B) fostering harmonious working relationships
C) improving interpersonal communication skills
D) establishing relationships with outsourced workers

Question 75

According to research,what are some effective informal training techniques?

Question 76

All of the following are primary benefits associated with virtual classrooms EXCEPT ________.

A) assessing the skills of management trainees
B) communicating with other remote learners
C) building communities through user profiles and live video
D) learning with collaborative software on personal computers

Question 77

According to the text,which of the following is most likely the cause of a "won't-do" problem?

A) lack of managerial instruction
B) inadequate reward system
C) insufficient supplies
D) poor training

Question 78

Which of the following enables employers to schedule,deliver,and manage online training?

A) virtual classrooms
B) qualification inventories
C) transaction processing systems
D) learning management systems

Question 79

According to surveys,which of the following is NOT considered a type of simulated learning?

A) virtual reality games
B) monthly job rotations
C) step-by-step animated guides
D) software with screenshots and interactive prompts

Question 80

Vestibule training combines the benefits of on- and off-the-job training with reduced costs and increased safety.