Deck 44: The Medical Assistant As Clinic Manager

Question 1

Which of the following would NOT be a marketing tool?

A)Seminars
B)Brochures  
C)Sponsor of health events
D)Computer games

Answer 1

Computer games

Question 2

Which of the following best describes the most common time period for a new employee to be placed on probation?

A)7 days to 2 weeks
B)2 to 4 weeks  
C)60 to 90 days
D)1 year

Answer 2

60 to 90 days

Question 3

When an involuntary dismissal is necessary, what is the maximum time the dismissal should take?

A)20 minutes
B)15 minutes  
C)30 minutes
D)10 minutes

Answer 3

10 minutes

Question 4

Which of the following is NOT part of the brainstorming process?

A)Everyone contributes ideas for a solution. 
B)All of the possible solutions are reviewed for workability. 
C)Solutions are prioritized. 
D)A needs assessment is performed. 
E)One person is assigned to implement a solution.

Question 5

A summary report of which of the following payroll forms must be sent to the Social Security Administration each year according to federal law?

A)W-4
B)W-6  
C)941
D)W-2

Question 6

Which of the following does NOT describe an advantage of teamwork in the office?

A)It builds problem-solving skills.
B)It flatters the team members. 
C)It improves office efficiency and morale.
D)It encourages independence.

Question 7

Which of the following would NOT be included in facility and equipment management?

A)Physical plant or building maintenance
B)Inventory of supplies  
C)Equipment maintenance
D)Procedures manual

Question 8

Which of the following is NOT considered a proven means of time management?

A)Handle items once.
B)Develop a to-do list. 
C)Guard your time.
D)Never delegate work.

Question 9

Social networking should NOT be used in which of the following ways?

A)To criticize the competition
B)To recruit new employees  
C)To build community
D)To engage customers

Question 10

As an office manager, which behavior will most likely reflect your professional competence?

A)Shaking nervously while taking information  
B)Using eye contact infrequently  
C)Inaccurate verbal and written communication  
D)Being courteous and diplomatic

Question 11

Which of these are NOT away for health care institutions to use social media?

A)To make your organization a source of medical information
B)To convey a medical diagnoses  
C)To convey health management information
D)To present medical reminders

Question 12

Which of the following would most likely NOT be included on an office brochure designed to welcome a new patient to the practice?

A)History of the practice
B)Financial policies  
C)Acceptable insurance plans
D)Scheduling policies  
E)Map and directions

Question 13

Which of the following best describes the staff member most likely responsible for preparing payroll checks?

A)Physician
B)Administrative assistant  
C)Office manager
D)Receptionist

Question 14

Which of the following is NOT an example of a fringe benefit made to full-time employees?

A)Paid holidays
B)Health insurance  
C)Transportation costs
D)Profit-sharing options

Question 15

What is NOT a helpful guideline in preventing conflicts?

A)Seek out office gossip. 
B)Do not tolerate negative comments among employees. 
C)Keep confidences. 
D)Manage by walking around.

Question 16

Which type of marketing tool would be most effective to announce new staff, promote a new service, or publicize a series of seminars?

A)Newsletter
B)Brochure  
C)Press release
D)Special events

Question 17

The medical assistant office manager needs certain skills and qualities to be successful.Which list includes some of the qualities needed?

A)People skills, truthfulness, effective communication skills, objectivity  
B)Truthfulness, effective communication skills, objectivity, social skills  
C)Effective communication skills, objectivity, social skills, problem-solving skills  
D)Objectivity, social skills, problem-solving skills, people skills

Question 18

Which of the following is the most appropriate action of the medical assistant who is assigned an unfamiliar task?

A)Check with the office manager.
B)Read the policy manual. 
C)Ask another employee.
D)Read the procedures manual.

Question 19

Which of the following best describes the purpose of a procedures manual?

A)Guide for employees describing specific tasks  
B)Rationale for office behavior  
C)Opportunity for employees to write a procedure  
D)Education tool for patients about office procedures

Question 20

Which of the following is the most appropriate action of an office manager who makes a mistake?

A)Denies the mistake  
B)Ignores the mistake  
C)Admits the mistake and seeks to prevent it from happening again  
D)Assigns someone else to correct the mistake

Question 21

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager.

practicing financial status reports

A) personnel data
B) medical records
C) employee time sheets
D) financial and billing reports
E) equipment and supplies requests and inventory data
F) staffing requirements and appointment schedules

Question 22

Which is probably NOT an effective method of reducing employee stress?

A)Properly training employees for their jobs  
B)Holding regular meetings to discuss employee concerns  
C)Jumping to conclusions to save time  
D)Encouraging teamwork

Question 23

Match the terms to their definitions.

transitional stage that provides opportunity for the student to apply the theory learned in the classroom to a health care setting

A) benchmark
B) mentor
C) shadow
D) practicum/externship

Question 24

Match the terms to their definitions.

to follow a supervisor in order to learn facility protocol

A) benchmark
B) mentor
C) shadow
D) practicum/externship

Question 25

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager.

ensuring malpractice insurance contracts are current

A) personnel data
B) medical records
C) employee time sheets
D) financial and billing reports
E) equipment and supplies requests and inventory data
F) staffing requirements and appointment schedules

Question 26

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager.

negotiating maintenance contracts

A) personnel data
B) medical records
C) employee time sheets
D) financial and billing reports
E) equipment and supplies requests and inventory data
F) staffing requirements and appointment schedules

Question 27

Match the terms to their definitions.

making comparisons to different organizations to see how they accomplish tasks

A) benchmark
B) mentor
C) shadow
D) practicum/externship

Question 28

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager.

adjusting vacation schedules

A) personnel data
B) medical records
C) employee time sheets
D) financial and billing reports
E) equipment and supplies requests and inventory data
F) staffing requirements and appointment schedules

Question 29

a person assigned to assist in training

A) benchmark
B) mentor
C) shadow
D) practicum/externship

Question 30

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager.

authorizing payroll

A) personnel data
B) medical records
C) employee time sheets
D) financial and billing reports
E) equipment and supplies requests and inventory data
F) staffing requirements and appointment schedules

Question 31

Match the Total Practice Management System (TPMS) data type with the resulting action by the manager.

reviewing whether patient demographics and HIPAA requirements are current

A) personnel data
B) medical records
C) employee time sheets
D) financial and billing reports
E) equipment and supplies requests and inventory data
F) staffing requirements and appointment schedules