Deck 45: The Medical Assistant As Human Resources Manager

Question 1

The Civil Rights Act of which of the following years prevents employers from discriminating against individuals on the basis of race, color, religion, sex, age, or national origin?

A)1977
B)1967  
C)1964
D)1974

Answer 1

1964

Question 2

Which of the following is the most common probationary period for a new employee?

A)1 week
B)1 month  
C)1 to 2 months
D)6 to 9 months

Answer 2

1 to 2 months

Question 3

OSHA mandates which of the following?

A)Employees must receive equal pay for equal work. 
B)Employees must be protected from all risks. 
C)Employees must be aware of risks associated with chemical hazards. 
D)Employees must wear HazMat suits at all times.

Answer 3

Employees must be aware of risks associated with chemical hazards. 

Question 4

Which of the following interview questions would be inappropriate?

A)What is most important to you about this job?  
B)How would a co-worker describe you?  
C)Do you have any health problems that might affect your job performance?  
D)What are your weaknesses?

Question 5

The job description is usually created by:

A)The clinic supervisor  
B)HR personnel  
C)The clinic manager and the employer(s)  
D)Administration

Question 6

When the final interview is completed, what should the HR manager NOT do?

A)Offer the interviewee the job. 
B)Compare notes with the others involved. 
C)Check references. 
D)Discuss impressions with others involved.

Question 7

According to the U.S.Department of Labor, Bureau of Labor Statistics, medical assistants are listed in the top ten occupations with the employment growth much faster than average through which of the following years?

A)2010
B)2024  
C)2009
D)2020

Question 8

Which of the following may NOT be an effective tool for recruiting?

A)Facebook
B)LinkedIn  
C)Networking
D)Newspaper advertisements

Question 9

Which of the following best describes the law that requires employers to verify the right of employees to work in the United States?

A)Immigration Reform Act
B)Equal Pay Act  
C)Civil Rights Act

Question 10

When is NOT the best time to offer employee training?

A)During a lunch period
B)After the office opens for the day  
C)Before the office opens for the day
D)After the office closes for the day

Question 11

Which of the following would the human resources manager most likely NOT look for when reviewing résumés?

A)Supplemental education received
B)Training related to the position  
C)Unexplained gaps in employment
D)Age, sex, and race of applicant

Question 12

Which of the following is NOT a task of the human resources manager?

A)Creating office policy manuals
B)Hiring and recruiting personnel  
C)Interpreting legal regulations
D)Providing employee training

Question 13

The Americans with Disabilities Act prohibits discrimination by all private employers with how many employees?

A)Five or more
B)Ten or more  
C)Fifteen or more
D)Twenty-five or more

Question 14

Which of the following is NOT considered appropriate material for a policy manual?

A)Employment policies
B)Wage and salary policies  
C)Employee conduct expectations
D)Insurance billing techniques

Question 15

Which is NOT true regarding Personnel Records?

A)They are open to all members of management. 
B)All documentation and correspondence related to each employee must be kept there. 
C)Files are destroyed when an employee leaves or is let go. 
D)The file includes information normally maintained for payroll.

Question 16

Which of the following is NOT one of the elements of professionalism?

A)Speed
B)Communication  
C)Competency
D)Integrity

Question 17

What should one NOT look for when evaluating a candidate's résumé?

A)Education
B)Good "fit" for the job  
C)Errors
D)Religious background

Question 18

Which of the following is the most appropriate action when performing interviews?

A)Discuss specific salaries. 
B)Wait until the second interview before discussing a specific salary. 
C)Make a job offer as soon as you like a candidate, even if there are more applicants scheduled. 
D)Schedule interviews back to back.

Question 19

Which of the following statements is NOT true regarding the objective of a smoking policy?

A)Promotes health  
B)Sets an example for patients  
C)Covers staff only  
D)Encourages employee morale and productivity

Question 20

Which social network is most popular for the purposes of recruiting employees?

A)Pinterest
B)Twitter  
C)Facebook
D)LinkedIn

Question 21

A job description should be reviewed and updated every:

A)Month  
B)2 years  
C)6 months  
D)Year

Question 22

Match the following manuals with the content that can be found in them.

employment issues

A) policy manual
B) procedures manual

Question 23

Match the specific and separate functions with the specific human resources manager responsibilities.

Adhere to anti-discrimination policies.

A) recruiting and hiring personnel
B) orienting and training personnel
C) dismissing employees
D) complying with safe working conditions
E) planning employee training and education

Question 24

Match the specific and separate functions with the specific human resources manager responsibilities.

Conduct an exit interview.

A) recruiting and hiring personnel
B) orienting and training personnel
C) dismissing employees
D) complying with safe working conditions
E) planning employee training and education

Question 25

Match the following manuals with the content that can be found in them.

details of procedures performed

A) policy manual
B) procedures manual

Question 26

Match the specific and separate functions with the specific human resources manager responsibilities.

Present the office policy manual and discuss its key elements.

A) recruiting and hiring personnel
B) orienting and training personnel
C) dismissing employees
D) complying with safe working conditions
E) planning employee training and education

Question 27

In a small ambulatory care center, all of the following are tasks of an HR manager except:

A)Firing an employee  
B)Determining job descriptions  
C)Hiring new employees  
D)Orienting a new employee

Question 28

Match the following manuals with the content that can be found in them.

mission statement

A) policy manual
B) procedures manual

Question 29

Match the specific and separate functions with the specific human resources manager responsibilities.

Encourage participation by paying employees for time.

A) recruiting and hiring personnel
B) orienting and training personnel
C) dismissing employees
D) complying with safe working conditions
E) planning employee training and education

Question 30

Match the following manuals with the content that can be found in them.

emergency protocol

A) policy manual
B) procedures manual

Question 31

Match the specific and separate functions with the specific human resources manager responsibilities.

Implement OSHA-related training sessions.

A) recruiting and hiring personnel
B) orienting and training personnel
C) dismissing employees
D) complying with safe working conditions
E) planning employee training and education

Question 32

Match the specific and separate functions with the specific human resources manager responsibilities.

Demonstrate the use of any specialized equipment.

A) recruiting and hiring personnel
B) orienting and training personnel
C) dismissing employees
D) complying with safe working conditions
E) planning employee training and education

Question 33

When should an employer ideally pay for an employee's continuing education?

A)When the cost is inexpensive. 
B)When the employer is afraid the employee is thinking of quitting. 
C)When it benefits the employee on the job. 
D)When the employee is really interested in the topic.

Question 34

Match the specific and separate functions with the specific human resources manager responsibilities.

Provide an in-house demonstration on new office equipment.

A) recruiting and hiring personnel
B) orienting and training personnel
C) dismissing employees
D) complying with safe working conditions
E) planning employee training and education

Question 35

Match the following manuals with the content that can be found in them.

HIPAA compliance

A) policy manual
B) procedures manual

Question 36

Match the following manuals with the content that can be found in them.

safety issues

A) policy manual
B) procedures manual

Question 37

Match the specific and separate functions with the specific human resources manager responsibilities.

Use networking to meet office needs.

A) recruiting and hiring personnel
B) orienting and training personnel
C) dismissing employees
D) complying with safe working conditions
E) planning employee training and education

Question 38

Match the specific and separate functions with the specific human resources manager responsibilities.

Provide a current job description.

A) recruiting and hiring personnel
B) orienting and training personnel
C) dismissing employees
D) complying with safe working conditions
E) planning employee training and education

Question 39

Match the specific and separate functions with the specific human resources manager responsibilities.

Implement using probationary reviews.

A) recruiting and hiring personnel
B) orienting and training personnel
C) dismissing employees
D) complying with safe working conditions
E) planning employee training and education

Question 40

Match the specific and separate functions with the specific human resources manager responsibilities.

Encourage monthly continuing education programs.

A) recruiting and hiring personnel
B) orienting and training personnel
C) dismissing employees
D) complying with safe working conditions
E) planning employee training and education

Question 41

When preparing to interview applicants, it is important to look beyond the degree earned and consider all of the following except:

A)Gender  
B)Good performance record at school  
C)Supplemental education  
D)Attendance of seminars

Question 42

Suggested items for the interview worksheet should include:

A)Applicant's name  
B)Professional demeanor  
C)Special skills  
D)All of the above are correct

Question 43

Which of the following is NOT an important aspect of the exit interview:

A)It is usually not necessary  
B)It is an opportunity for the voluntary separation employee to discuss positive and negative aspects of the job  
C)The voluntary separation employee may ask for a letter of reference  
D)The voluntary separation employee may discuss changes that can be made for the incoming employee

Question 44

Predetermined employee performance reviews are important because:

A)They check employee compliance with job description  
B)They motivate an employee to a higher level of performance  
C)They suggest possible areas of development for an employee  
D)All of the above are true

Question 45

Generation Y (also known as the Millennial generation) was born between the years of:

A)1954-1977  
B)1977-1994  
C)1995-2012  
D)1966-1976

Question 46

All information collected on an unsuccessful applicant should be kept for:

A)A minimum of 6 months  
B)1 week  
C)1 month  
D)3 months