Question 1

When a patient trusts the dental professional, the patient is:&#10;A) Less likely to provide information.&#10;B) Less likely to cooperate during treatment.&#10;C) More likely to comply with prescribed treatment.&#10;D) Less likely to return for further treatment.

Accepted Answer

When a patient trusts the dental professional, they are more likely to comply with the prescribed treatment. Trust is built through effective communication and building a good rapport with the patient. This trust helps in creating a positive relationship between the patient and the dental professional, which ultimately leads to better outcomes.

Question 2

Good verbal communication skills for dental radiographers involve:&#10;A) Speaking in a rushed manner to convince the patient that the radiographer is working hard.&#10;B) Using words such as cut, drill, and scrape to put the procedure in the patient's language so that the patient may understand.&#10;C) A loud tone of voice so that the patient may hear clearly.&#10;D) A soft tone of voice.

Accepted Answer

Good verbal communication skills for dental radiographers involve speaking in a soft tone of voice to convey a calming demeanor and help patients feel more comfortable during the procedure. Rushing or using technical language may further stress the patient, whereas a soft and clear tone can help build trust and rapport.

Question 3

Communication is defined in the text as:&#10;A) Having a conversation.&#10;B) Establishing a connection.&#10;C) The process by which information is exchanged between two or more persons.&#10;D) Two or more persons in the same location or room.

Accepted Answer

Communication is more than just having a conversation or being in the same room as others. It involves the exchange of information between two or more people. Establishing a connection may be part of the process, but it is not the sole definition of communication.

Question 4

The patient's first impression of the dental team most often involves the:&#10;A) Dentist.&#10;B) Dental hygienist.&#10;C) Dental auxiliary.&#10;D) Entrance to the building.

Accepted Answer

The dental auxiliary is the first person the patient usually sees and interacts with.

Question 5

____ is a nonverbal communication skill associated with interest and warmth.&#10;A) Leaning slightly away from the patient&#10;B) A slumped posture&#10;C) Tapping fingers&#10;D) An attentive posture

Accepted Answer

An attentive posture, such as making eye contact, facing the patient, and leaning slightly forward, is associated with interest and warmth. Leaning away from the patient or having a slumped posture can indicate disinterest or discomfort. Tapping fingers is considered a nervous or impatient habit and does not convey warmth or interest.

Question 6

Inviting a patient to ask questions:&#10;A) Wastes time.&#10;B) Discourages communication.&#10;C) Enhances communication.&#10;D) Intimidates the patient.

Accepted Answer

Inviting a patient to ask questions encourages communication and can enhance their understanding of their health condition and treatment plan. It allows the patient to voice any concerns or misunderstandings they may have, leading to better outcomes.

Question 7

The term facilitation means :&#10;A) Initiating.&#10;B) The act of making easier.&#10;C) The act of continuing.&#10;D) Construction of a facility.

Accepted Answer

Facilitation refers to the act of making something easier. It can refer to facilitating a process, activity, or event, by removing barriers or providing support. Options A, C, and D are not accurate descriptions of facilitation.

Question 8

When listening to a patient, the dental radiographer should:&#10;A) Interrupt if the patient gets &#34;off track.&#34;&#10;B) Correct the patient if he or she is wrong.&#10;C) Finish the patient's sentences to show that the radiographer is following the patient's train of thought.&#10;D) Give the patient undivided attention.

Accepted Answer

Giving the patient undivided attention shows respect, empathy, and interest, and helps build trust and rapport with the patient. Interrupting the patient, correcting them, or finishing their sentences can interrupt the patient's thought process and make them feel unheard or disrespected.

Question 9

When nonverbal messages are not consistent with verbal messages, the patient is more likely to:&#10;A) Relax.&#10;B) Trust the dental professional.&#10;C) Respond with apprehension.&#10;D) Both a and b.

Accepted Answer

When nonverbal messages are inconsistent with verbal messages, patients tend to respond with apprehension, as they are unsure which message to trust. This can cause confusion and mistrust in the dental professional, leading to a less comfortable experience for the patient. Therefore, the best choice is option C.

Question 10

Which of the following would be an example of the use of interpersonal skills rather than technical skills with patients?&#10;A) Proper maintenance of processing equipment&#10;B) Discussing the rationale for use of dental radiographs&#10;C) Correct film positioning&#10;D) Preventing light leaks in the darkroom

Accepted Answer

Discussing the rationale for use of dental radiographs involves interpersonal skills such as communication and patient education, rather than technical skills related to equipment or positioning.

Deck 12: Patient Relations and the Dental Radiographer