Deck 10: Information Systems

Question 1

Who is responsible for operational matters and monitoring day-to-day events?

A)supervisors
B)middle management
C)stockholders
D)top management

Answer 1

A

Question 2

This level of management is involved with tactical planning and implementing the long-term goals within an organization.

A)top management
B)middle management
C)supervisors
D)stockholders

Answer 2

B

Question 3

Pricing,promoting,selling,and distributing the organization's goods and services pertain to which of the following functions?

A)marketing
B)production
C)accounting
D)research

Answer 3

A

Question 4

Creating finished goods and services using raw materials and personnel pertains to which of the following functions?

A)marketing
B)research
C)production
D)human resources

Question 5

Which of the following refers to a system that summarizes detailed data from the transaction processing systems in standard reports for middle-level managers?

A)data processing system (DPS)
B)management information system (MIS)
C)decision support system (DSS)
D)executive support system (ESS)

Question 6

A transaction processing system is also referred to as a ________.

A)sales order processing
B)data processing system
C)management information system
D)database management

Question 7

What documentation shows the income,expenses,and difference between them for a company during a specific time period?

A)income statements
B)balance sheets
C)accounts payable
D)purchase order

Question 8

Money collected from or owed by customers is called ________.

A)accounts payable
B)inventory
C)accounts receivable
D)sales order processing

Question 9

Regional managers can compare their regular sales reports with that of the other regional managers by using ________.

A)management reports
B)periodic reports
C)exception reports
D)demand reports

Question 10

The ________ activity records the customer requests for products or services.

A)payroll
B)sales order processing
C)inventory
D)accounts receivable

Question 11

This level of management is concerned with long-range planning and uses information that will help them plan the future growth and direction of the organization.

A)top management
B)middle management
C)supervisors
D)stockholders

Question 12

________ systems help supervisors by generating databases that act as the foundation for other information systems.

A)Decision support
B)Management information
C)Transaction processing
D)Executive support

Question 13

An example of this type of report would be a sales report that shows that certain items are selling significantly above or below forecasts.

A)periodic
B)demand
C)inventory
D)exception

Question 14

Which system presents information in a highly summarized form?

A)transaction processing system (TPS)
B)management information system (MIS)
C)decision support system (DSS)
D)executive support system (ESS)

Question 15

This system is a flexible tool for data analysis,since its reports do not have a fixed format.

A)management information system
B)decision support system
C)transaction processing system
D)executive support system

Question 16

This typically consists of transactions from the transaction processing system.

A)system software
B)external data
C)decision model
D)internal data

Question 17

Who uses management information systems?

A)employee-level workers
B)supervisors
C)middle-level managers
D)top-level managers

Question 18

The ________ keeps records of the number of each kind of part or finished good in the warehouse.

A)payroll
B)inventory control system
C)sales order processing
D)general ledger

Question 19

This lists the assets,liabilities,and the equity of an organization.

A)balance sheet
B)accounts payable
C)income statement
D)payroll

Question 20

In a GDSS,the ________ is generally the decision maker.

A)programmer
B)technician
C)group
D)client

Question 21

When an order comes in,the ________ activity alerts the warehouse to ship a product.

A)inventory control system
B)sales order processing
C)decision support system
D)general ledger

Question 22

Some of these systems have the ability to retrieve information from databases outside the company,such as business-news services.

A)transaction processing system (TPS)
B)decision support system (DSS)
C)management information system (MIS)
D)executive support systems (ESS)

Question 23

Common names for computer-based information systems are transaction processing,management information,________,and executive support systems.

A)virtual support
B)reflective information
C)decision support
D)cloud information

Question 24

________ models assist top-level managers in long-range planning,such as stating company objectives or planning plant locations.

A)Strategic
B)Operational
C)Corporate
D)Tactical

Question 25

________-level managers need summarized information in weekly or monthly reports in order to develop budget projections and evaluate the performance of supervisors.

A)Middle
B)Upper
C)Low
D)Top

Question 26

Basic activities in every accounting department,including sales order processing,accounts receivable,inventory and purchasing,accounts payable,and payroll,are recorded in the ________.

A)general ledger
B)corporate database
C)inventory control system
D)accountant's database

Question 27

A(n)________ decision support system is used to support collective work.

A)executive
B)group
C)supervisory
D)transaction

Question 28

The ________ department tracks all sales,payments,and transfers of funds.

A)marketing
B)production
C)research
D)accounting

Question 29

________ consists of programs designed to work behind the scenes to handle detailed operating procedures.

A)Internal data
B)Decision support
C)External data
D)System software

Question 30

A typical ________ system can produce income statements and balance sheets.

A)management information
B)executive support
C)general ledger
D)decision support

Question 31

These systems are used in managing documents,communicating,and scheduling.

A)office automation systems
B)transaction processing systems
C)knowledge work systems
D)executive support systems

Question 32

Monthly sales and production reports are examples of ________ reports.

A)periodic
B)executive
C)exception
D)on-demand

Question 33

________-level information flow is primarily vertical.

A)Top
B)Supervisory
C)Low
D)Middle

Question 34

An MIS requires a(n)________ management system to integrate data from different departments.

A)decision support
B)general ledger
C)executive support
D)database

Question 35

Which system is a type of artificial intelligence that uses a database,containing facts and rules,to provide assistance to users?

A)CAD/CAM system
B)expert system
C)knowledge work system
D)office automation system

Question 36

This decision model helps middle-level managers control the work of the organization,such as financial planning and sales promotion planning.

A)strategic model
B)corporate model
C)tactical model
D)operational model

Question 37

Project resources can be scheduled,planned,and controlled using ________.

A)project managers
B)operational managers
C)knowledge work systems
D)CAD/CAM systems

Question 38

TPS stands for ________.

A)triple port synchronization
B)Trojan prevention system
C)two-way processor synchronization
D)transaction processing system

Question 39

A decision support system consists of four parts: the user,system software,data,and ________.

A)management models
B)general ledger analysis
C)decision models
D)supervisory discretion

Question 40

Effective operation within any organization requires an efficient and coordinated flow of ________ throughout the organization.

A)research
B)market awareness
C)information
D)accounting data

Question 41

________ systems are also known as knowledge-based systems.

A)Office automation
B)CAD/CAM
C)Knowledge work
D)Expert

Question 42

Top-level managers need information both from within the organization and from outside.

Question 43

________ systems are computer systems that allow people located at various geographic locations to communicate and have in-person meetings.

A)Microsoft Project
B)Videoconferencing
C)Blogging
D)Virtual reality

Question 44

Demand reports do not have to be produced on a regular basis.

Question 45

The executive support system helps top-level managers oversee the company's operations and develop strategic plans.

Question 46

________ focus on managing documents,communicating,and scheduling.

A)Transaction processing systems
B)Knowledge work systems
C)Office automation systems
D)Executive support systems

Question 47

A(n)________ support system is designed to be easy to use and allows someone to obtain essential information without extensive training.

A)management information
B)executive
C)decision
D)transaction processing

Question 48

Supervisors' responsibilities include operational matters.

Question 49

An MIS differs from a TPS in that it creates databases.

Question 50

Accounts payable refers to money the company owes its suppliers for materials and services it has received.

Question 51

The research department identifies,investigates,and develops new products and services.

Question 52

The executive support system can analyze the effects of events and trends outside the organization.

Question 53

________ workers use OAS systems and are involved with the creation of information in their areas of expertise.

A)Knowledge
B)Executive
C)Corporate
D)Data

Question 54

Middle-level managers are responsible for tactical planning and the implementation of long-term goals.

Question 55

The marketing department identifies,investigates,and develops new products and services.

Question 56

The management information system records day-to-day transactions,such as customer orders,bills,inventory levels,and production output.

Question 57

In case of an unanticipated union strike,the manager in charge of manufacturing might consult the management information system to determine how it will affect production schedules.

Question 58

The research department strictly involves itself only with the creation of finished goods that are tangible.

Question 59

Office automation systems are designed primarily to support data workers.

Question 60

A purchase order form pertains to the payroll department.

Question 61

Name and describe the four most common types of computer-based information systems.

Question 62

What are the five functions of an organization? Briefly explain each.

Question 63

Describe in detail the six activities that make up the basis of a typical accounting system.

Question 64

Expert systems capture the knowledge of human experts and store it in a knowledge base.

Question 65

Explain the three common categories of reports that are generated in most organizations.

Question 66

Describe the flow of information within an organization and the different levels of information that is required.

Question 67

Describe the functions of a decision support system,including a group decision support system.Differentiate between a DSS and a transaction processing system.

Question 68

Describe the functions of an executive support system.

Question 69

CAD/CAM systems use powerful personal computers running special programs that integrate the design and manufacturing activities.

Question 70

Customer profiles,census data,and economic forecasts are examples of external data.

Question 71

There are three basic decision models used in GDSS: operational,strategic,and financial.

Question 72

Briefly describe the three levels of management.

Question 73

Knowledge workers use specialized information systems,called KWSs,to create information in their area of expertise.

Question 74

What are office automation systems?

Question 75

Describe knowledge work systems and,specifically,expert systems.