Deck 7: Networks, Telecommunications, and Wireless Computing

Question 1

The six best practices of innovation include:

A) Reward risk takers and celebrate diversity
B) Buy more technology
C) Adopt ERP systems
D) Look around and hire only practitioners

Answer 1

A

Question 2

The major components of the City of Winnipeg's ERP system were:

A) Human resources and finance
B) Police and fire
C) Public works and water
D) Transit and waste

Answer 2

A

Question 3

________________________ describes the manufacture, management, use, and disposal of information technology in a way that minimizes damage to the environment, which is a critical part of a corporation's responsibility.

A) Corporate social responsibility
B) Social responsibility
C) Corporate policy
D) Sustainable, or "green," IT

Answer 3

D

Question 4

_________________ are information systems that serve a single business unit, such as accounting.

A) Supply Chain Management
B) Functional systems
C) ERP
D) Legacy systems

Question 5

What is at the heart of an ERP system?

A) Information
B) Employee
C) Customer
D) Database

Question 6

________________ is a dimension of social responsibility that refers to the position a firm takes on social and political issues.

A) Corporate social responsibility
B) Social responsibility
C) Corporate policy
D) Sustainable, or "green," IT

Question 7

Which of the following challenge(s) did the City of Winnipeg face prior to the implementation of its ERP system?

A) Inconsistent information and poor communication
B) Wasted purchasing power
C) Limited analytical capability
D) All of these

Question 8

Mobility and wireless capabilities are the tools of the virtual workforce and include all except:

A) GIS
B) Mobile commerce
C) Electronic tagging
D) Telematics

Question 9

________________ is a management system that enables organizations to clarify their vision and strategy and translate them into action.

A) Legacy systems
B) Balanced scorecard
C) ERP
D) SCM

Question 10

___________________________ is a dimension of social responsibility that includes everything from hiring minority workers to making safe products.

A) Corporate social responsibility
B) Social responsibility
C) Corporate policy
D) Sustainable, or "green," IT

Question 11

Companies below had digitized islands and buildings in Second Life's virtual world except:

A) Nestle
B) Adidas
C) Dell
D) Lego

Question 12

Letting employees work from outside the office keeps cars off the road, plus the practice can _________________.

A) foster employee retention
B) boost worker productivity
C) slash real estate costs
D) All of these

Question 13

_________________ implies that an entity, whether it is a government, corporation, not-for-profit organization, or individual, has a responsibility to society.

A) Corporate social responsibility
B) Social responsibility
C) Corporate policy
D) Sustainable, or "green," IT

Question 14

What is innovation?

A) Introduction of new equipment or methods
B) Operational excellence
C) Improving an existing method
D) Breaking an equipment

Question 15

The City of Winnipeg's ERP system integrated:

A) More than 5,000 diverse systems
B) More than 100 diverse systems
C) Fewer than 50 diverse systems
D) About 10 diverse systems

Question 16

______ is a framework of dividing the resources of a computer into multiple execution environments.

A) Division
B) Telecommuting
C) Virtualization
D) Synergy

Question 17

Legacy systems are:

A) Systems that can be easily integrated with ERP systems
B) Older computer technology that remains in use even though there are newer systems available
C) Systems that are used for purchasing and logistics
D) Older computer technology that is no longer in use and replaced with newer systems available

Question 18

The current impetus to innovate comes from the need ____________________________.

A) to cut time, while still creating a competitive advantage
B) to cut costs, while still destroying a competitive advantage
C) to cut costs, while still creating a competitive advantage
D) to increase costs, while still creating a competitive advantage

Question 19

Product profitability analysis is a feature that is available in the:

A) Accounting and Finance ERP component
B) Production and Materials Management ERP component
C) Human Resources ERP component
D) All of these

Question 20

Which of the following describes an ERP system?

A) ERP systems provide a foundation for collaboration between departments
B) ERP systems enable people in different business areas to communicate
C) ERP systems have been widely adopted in large organizations to store critical knowledge used to make the decisions that drive the organization's performance
D) All of these

Question 21

Which application are employees most likely to use?

A) CRM
B) SCM
C) ERP
D) All of these

Question 22

Shell Canada's ERP system handles operations for:

A) Wells and mines
B) Processing plants
C) Oil trucks and gas pumps
D) All of these

Question 23

Monitoring the credit limit whenever a customer places a new order or sends in a payment is a function of the:

A) Accounting and Finance ERP component
B) Production and Materials Management ERP component
C) Human Resources ERP component
D) All of these

Question 24

Customers and suppliers now demand access to ERP information including:

A) order status
B) inventory levels
C) invoice reconciliation
D) All of these.

Question 25

The extended ERP component that helps optimize the supply chain from acquisition of raw materials to receipt of finished goods by customers is the:

A) CRM component
B) SCM component
C) Business Intelligence component
D) E-business component

Question 26

Which application's primary business benefits include sales forecasts, sales strategies, and marketing campaigns?

A) CRM
B) SCM
C) ERP
D) All of these

Question 27

The development of a production schedule is a feature that is available in the:

A) Accounting and Finance ERP component
B) Production and Materials Management ERP component
C) Human Resources ERP component
D) None of these

Question 28

The large toy manufacturer described in the book was unable to fulfill any of its Web orders less than a week before Christmas because:

A) There were no toys left in the warehouse.
B) There were no trucks available to deliver the toys.
C) It could not organize its basic order processing function.
D) There had been a huge snowstorm.

Question 29

E-business includes:

A) buying and selling
B) serving customers
C) collaborating with business partners
D) All of these

Question 30

The tracking of online training usage is a feature that is available in the:

A) Accounting and Finance ERP component
B) Production and Materials Management ERP component
C) Human Resources ERP component
D) All of these

Question 31

Which of the following is not a core ERP component focusing on internal operations?

A) Accounting and finance
B) Production and materials management
C) Business intelligence
D) Human resources

Question 32

One of the hidden costs associated with ERP implementation is:

A) The cost of buying the new hardware.
B) The cost of buying the new software.
C) The cost of training the employees.
D) None of these

Question 33

Who are the primary users of ERP systems?

A) Sales, marketing, and customer service
B) Accounting, finance, logistics, and production
C) Customers, resellers, partners, suppliers, and distributors
D) All of these

Question 34

Which application's primary business benefits include forecasting, planning, purchasing, material management, warehousing, inventory, and distribution?

A) CRM
B) SCM
C) ERP
D) All of these

Question 35

Data warehouses are a popular extension to which ERP component?

A) Business intelligence
B) Customer relationship management
C) Supply chain management
D) E-business

Question 36

Who are the primary users of SCM systems?

A) Sales, marketing, and customer service
B) Accounting, finance, logistics, and production
C) Customers, resellers, partners, suppliers, and distributors
D) All of these

Question 37

The extended ERP component that provides an integrated view of the customer's relationship with the organization is the:

A) CRM component
B) SCM component
C) Business Intelligence component
D) E-business component

Question 38

Which application's primary business benefits include market demand, resource and capacity constraints, and real-time scheduling?

A) CRM
B) SCM
C) ERP
D) All of these

Question 39

CRM components include all of the following except:

A) contact centres
B) sales force automation
C) marketing
D) purchasing

Question 40

The newest and most exciting extended ERP component is the:

A) CRM component
B) SCM component
C) Business Intelligence component
D) E-business component

Question 41

Buying an ERP system could be thought of in each of the following ways except:

A) Off the rack
B) Off the rack and tailor to fit
C) Custom-made
D) One size fits all

Question 42

What are two of the primary features of e-business components?

A) E-procurement
B) E-logistics
C) E-procurement and e-logistics
D) None of these

Question 43

Successful ERP projects share all of the following basic attributes except:

A) Overall fit
B) Custom-made
C) Proper business analysis
D) Solid implementation plans

Question 44

Operational excellence is the introduction of new equipment or methods.

Question 45

Which extended ERP component collects information used throughout an organization, organizes it, and applies analytical tools to assist managers with decisions?

A) Business intelligence
B) E-business
C) Customer relationship management
D) Supply chain management

Question 46

The current impetus to innovate comes from the need to increase costs, while still creating a competitive advantage.

Question 47

Which activities do accounting and finance components perform?

A) Track employee information, including payroll, benefits, compensation, performance assessment, and assure compliance with the legal requirements of multiple jurisdictions and tax authorities.
B) Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.
D) None of these

Question 48

Which of the following is an extended ERP component?

A) Business intelligence
B) E-business
C) Customer relationship management
D) All of these

Question 49

Innovation is the introduction of new equipment or methods.

Question 50

Which component can help an organization determine such things as the identification of individuals who are likely to leave the company unless additional compensation or benefits are provided?

A) Accounting and finance component
B) Production and managerial management component
C) Human resource component
D) Production and materials management component

Question 51

What are several different types of software, which sit in the middle of and provide connectivity between two or more software applications?

A) Middleware
B) Enterprise application integration middleware
C) Automated business process
D) E-business infrastructure

Question 52

Which activities do human resource components perform?

A) Track employee information, including payroll, benefits, compensation, performance assessment, and assure compliance with the legal requirements of multiple jurisdictions and tax authorities.
B) Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management
D) None of these

Question 53

A well-fitting ERP has:

A) Some major process gaps and some minor ones.
B) No minor process gaps and very few major ones.
C) No major process gaps and very few minor ones.
D) Some major processing gaps but it can be tailored to fit.

Question 54

Which of the following is not a vendor in the ERP market?

A) SAP
B) Oracle
C) Cisco
D) None of these

Question 55

Which activities do production and materials management components perform?

A) Track employee information, including payroll, benefits, compensation, performance assessment, and assure compliance with the legal requirements of multiple jurisdictions and tax authorities.
B) Handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control.
C) Manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management.
D) None of these

Question 56

What represents a new approach to middleware by packaging together commonly used functionality, such as providing pre-built links to popular enterprise applications, which reduces the time necessary to develop solutions that integrate applications from multiple vendors?

A) Middleware
B) Enterprise application integration middleware
C) Automated business process
D) E-business infrastructure

Question 57

Failed ERP implementations have caused organizations to view an ERP as:

A) unnecessary.
B) impossible.
C) a necessary, strategic evil.
D) not desirable.

Question 58

Which channels do ERP vendors need to build for access into the ERP system?

A) One channel for customers (B2C)
B) One channel for suppliers
C) One channel for partners
D) All of these

Question 59

Successful companies normally spend up to _____ percent on a business analysis.

A) 10
B) 50
C) 75
D) 90

Question 60

Which component of an ERP system includes credit-management feature?

A) Accounting and finance component
B) Production and managerial management component
C) Human resource component
D) Production and materials management component

Question 61

E-logistics manages the transportation and storage of goods.

Question 62

Industry experts say the power consumption of data centres is decreasing every five years or so, making them one of the slowest-growing drags on energy in the nation.

Question 63

Due to the City of Winnipeg's complexity, its new ERP system was unable to integrate the city's systems across all of its 14 departments.

Question 64

Business intelligence is both a core and extended ERP component.

Question 65

One of the primary reasons for ERP's explosive growth is that an ERP system is a logical solution to the many incompatible applications found in business today.

Question 66

Shell Canada's ERP solution provides an integrated Web-based service order, invoicing, and payment submission system.

Question 67

Sustainable, or "green," IT describes the manufacture, management, use, and disposal of information technology in a way that minimizes damage to the environment, which is a critical part of a corporation's responsibility.

Question 68

In the past, departments made decisions independent of each other.

Question 69

Microsoft, Oracle, and PAS are the three leading ERP vendors.

Question 70

Production and materials management is a core ERP component.

Question 71

Virtualization is a framework of dividing the resources of a computer into multiple execution environments.

Question 72

ERP systems are not fundamentally ready for the external world of e-business.

Question 73

Integration of SCM, CRM, and ERP applications allows the unlocking of information to make it available to any user, anywhere, anytime.

Question 74

Workers at Shell Canada's refineries find the new ERP system complex and difficult to search for information.

Question 75

Social responsibility is a dimension of social responsibility that refers to the position a firm takes on social and political issues.

Question 76

Oracle, SAP, and Microsoft Dynamics are the biggest ERP vendors.

Question 77

When a user enters or updates information in one ERP module, it is immediately and automatically updated throughout the entire system.

Question 78

The City of Winnipeg's ERP system could not provide for the development of applications such as competency management and career planning.

Question 79

Sustainable IT disposal refers to the safe disposal of IT assets at the end of their life cycles.

Question 80

SCM, CRM, and ERP are all extended ERP components.