Deck 3: E-Business

Question 1

What supports the electronic capturing, storage, distribution, archival, and accessing of documents?

A) Document management system
B) Digital asset management system
C) Web content management system
D) Messaging-based workflow system

Answer 1

A

Question 2

What consists of anything that can be documented, archived, and codified, often with the help of IT?

A) Explicit knowledge
B) Tacit knowledge
C) WCM
D) DMS

Answer 2

A

Question 3

Which of the following is a type of collaboration system?

A) Content management system
B) Groupware system
C) Workflow management system
D) All of the above

Answer 3

D

Question 4

________ refers to applications and technologies that are used to gather, provide access to, and analyze information to support people's decision-making efforts.

A) Business intelligence
B) Groupware system
C) Knowledge management system
D) All of the above

Question 5

What supports the capturing, organization, and dissemination of knowledge throughout an organization?

A) Content management system
B) Groupware system
C) Knowledge management system
D) Workflow management systems

Question 6

_________ tools allow for data to be changed into information and knowledge through the use of data mining tools and other advancements in algorithms.

A) Business intelligence
B) Groupware system
C) Knowledge management system
D) Workflow management systems

Question 7

What works with binary rather than text files, such as multimedia file types?

A) Document management system
B) Digital asset management system
C) Web content management system
D) Messaging-based workflow system

Question 8

What is it called when you have a novice and an expert work together on a project to help bring the expert's approach to light?

A) Shadowing
B) Joint problem solving
C) Social networking analysis
D) Digital asset management system

Question 9

What involves shared participation in business processes, such as workflow, in which knowledge is hard-coded as rules?

A) Collaboration system
B) Unstructured collaboration
C) Structured collaboration
D) Content management system

Question 10

The speed of decision making is affected by:

A) Data latency
B) Analysis latency
C) Decision latency
D) All of the above

Question 11

________ is the duration of time needed to make transactional data ready for analysis.

A) Data latency
B) Analysis latency
C) Decision latency
D) All of the above

Question 12

In 2013, Cisco announced 4,000 job cuts in middle management in order to _____ the size of its teams and to _____ the speed of decision making process.

A) increase; decrease
B) decrease; decrease
C) increase; increase
D) decrease; increase

Question 13

What facilitates the automation and management of business processes and controls the movement of work through the business process?

A) Content management system
B) Groupware system
C) Knowledge management system
D) Workflow management systems

Question 14

What is a type of communications service that enables someone to create a kind of private chat room with another individual in order to communicate in real-time over the Internet?

A) Explicit knowledge
B) Tacit knowledge
C) WCM
D) Instant messaging

Question 15

What is the knowledge contained in people's heads?

A) Explicit knowledge
B) Tacit knowledge
C) WCM
D) DMS

Question 16

What includes document exchange, shared whiteboards, discussion forums, and e-mail?

A) Collaboration system
B) Unstructured collaboration
C) Structured collaboration
D) Content management system

Question 17

What is the software that supports team interaction and dynamics including calendaring, scheduling, and videoconferencing?

A) Content management system
B) Groupware system
C) Knowledge management system
D) Workflow management systems

Question 18

What enables publishing content both to intranets and to public websites?

A) Document management system
B) Digital asset management system
C) Web content management system
D) Messaging-based workflow system

Question 19

What is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information?

A) Collaboration system
B) Unstructured system
C) Content system
D) Content management system

Question 20

What provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment?

A) Content management system
B) Groupware system
C) Workflow management systems
D) Knowledge management system

Question 21

Which company is improving how it manages the assets in fields by enabling employees in multiple disciplines to easily access and share the information they need to make decisions?

A) Heineken USA
B) Lockheed Martin Corporation
C) Accenture
D) ChevronTexaco Corporation

Question 22

Which company uses SNA to establish which skills it needed to retain and develop, and to determine who, among the 40 percent of the workforce that was due to retire within five years, had the most important knowledge and experience to begin transferring to others?

A) Mars
B) Canadian government
C) Accenture
D) ChevronTexaco Corporation

Question 23

Which of the following is the top reason why organizations launch knowledge management systems?

A) Phase-out old systems
B) Increase costs
C) Reduce customer retention and/or satisfaction
D) Increase profits or revenues

Question 24

What stores documents in a central location and automatically asks the team members to access the document when it is their turn to edit the document?

A) Social networking analysis
B) Messaging-based workflow system
C) Database-based workflow system
D) Instant messaging

Question 25

Which company uses social networking analysis to identify how knowledge flows through its organization, who holds influence, who gives the best advice, and how employees share information?

A) Heineken USA
B) Lockheed Martin Corporation
C) Mars
D) Canadian government

Question 26

What is the process of mapping a group's contacts to identify who knows whom and who works with whom?

A) Social networking analysis
B) Messaging-based workflow system
C) Database-based workflow system
D) Instant messaging

Question 27

What sends work assignments through an email system?

A) Social networking analysis
B) Messaging-based workflow system
C) Database-based workflow system
D) Instant messaging

Question 28

____________ is the time from which the analytical information is made available to the time when analysis is complete.

A) Data latency
B) Analysis latency
C) Decision latency
D) All of the above

Question 29

What is an organization's key strength, a business function that it does better than any of its competitors?

A) Core competency
B) Core competency strategy
C) Collaboration system
D) Knowledge management system

Question 30

Bell Canada's Market Knowledge Centre (MKC) portal is a form of "push" technology because it:

A) alerts the end-user of new material matching his/her profile of interest.
B) requires the end-user to constantly check for updates.
C) requires the end-user to constantly provide updates.
D) All of the above.

Question 31

____________ is the time it takes a human to comprehend the analytic result and determine an appropriate action.

A) Data latency
B) Analysis latency
C) Decision latency
D) All of the above

Question 32

What is it called when an organization chooses to focus specifically on what it does best and forms partnerships and alliances with other specialist organizations to handle nonstrategic business processes?

A) Core competency
B) Core competency strategy
C) Collaboration system
D) Information partnership

Question 33

Which of the following is an example of data?

A) Quarterly sales reports
B) Employee pay stub
C) Daily schedule
D) Item number

Question 34

_______ business intelligence helps with long term planning.

A) Strategic
B) Tactical
C) Operational
D) Long

Question 35

With Bell Canada's Market Knowledge Centre (MKC) portal, employees are not constrained by:

A) physical geography.
B) unavailable copies.
C) hours of operation.
D) All of the above.

Question 36

To be considered knowledgeable, a person:

A) needs to understand or comprehend information.
B) must be able to make inferences between various tidbits of information presented.
C) must be able to apply that information into action.
D) All of the above.

Question 37

____________ latency is difficult to reduce.

A) Data latency
B) Analysis latency
C) Decision latency
D) All of the above

Question 38

What is it called when two or more organizations cooperate by integrating their IT systems, thereby providing customers with the best of what each can offer?

A) Core competency
B) Core competency strategy
C) Collaboration system
D) Information partnership

Question 39

Which company developed a real-time collaboration system that ties together its partners, suppliers, and DoD customers via the Internet?

A) Heineken USA
B) Lockheed Martin Corporation
C) Accenture
D) ChevronTexaco Corporation

Question 40

Which of the following is not an objective of Bell Canada's Market Knowledge Centre (MKC) portal?

A) Enable Bell Canada to meet competitive challenges in the marketplace
B) Enrich the company's hiring and training programs
C) Make customer-billing information available to customers over the Internet
D) Increase technological literacy among employees

Question 41

Organizations are creating knowledge from information extracted from:

A) massive data and information repositories.
B) document collections and customer communications.
C) consultant reports.
D) All of the above.

Question 42

Knowledge is created when:

A) information is understood.
B) disparate facts are connected together.
C) insights are gleaned.
D) All of the above.

Question 43

A humanist or information studies scholar would argue the following regarding knowledge:

A) it is up to users to interpret information.
B) it is up to users to make sense of information.
C) knowledge is resident only in human beings.
D) All of the above.

Question 44

The enterprise portals can possess a variety of features that help support information and knowledge sharing which are the following except:

A) Automatic indexing facility
B) Publishing facility.
C) Subscription facility
D) Dumb agents

Question 45

Which of the following is not one of the three distinct areas of enterprise portals?

A) content space
B) chatting space
C) communication space
D) coordination space

Question 46

Single-point Web browser interfaces used within an organization to promote the gathering, sharing, and dissemination of information throughout an enterprise are known as:

A) enterprise portals.
B) browser portals.
C) people portals.
D) All of the above.

Question 47

Which of the following helps the user post and index information directly into the portal?

A) publishing facility
B) automatic indexing facility
C) subscription facility
D) intelligent agents

Question 48

Which of the following statements does not apply to knowledge management (KM)?

A) KM is about how companies cultivate and promote practices.
B) KM is often facilitated by information systems (IS)
C) KM is all about technology.
D) KM is about making the best use of information.

Question 49

Knowledge management should include:

A) information found in spreadsheets and databases.
B) information found in documents.
C) expert information typically residing in people's heads.
D) All of the above.

Question 50

_______ business intelligence helps with short term or immediate actions.

A) Strategic
B) Tactical
C) Operational
D) Long

Question 51

_______ business intelligence helps with medium term business analysis.

A) Strategic
B) Tactical
C) Operational
D) Long

Question 52

The capturing, organization, and dissemination of knowledge throughout an organization can be supported by a(n):

A) MIS
B) DSS
C) KMS
D) TPS

Question 53

All of the following are examples of questions an organization would ask about their knowledge except:

A) Are the quarterly sales reports data or information?
B) Where does knowledge reside?
C) Is knowledge stored in databases or data warehouses?
D) Is the knowledge in textual documents, reports, and email addresses?

Question 54

To be successful, and avoid being eliminated by the competition, an organization must do all of the following except:

A) constantly undertake new initiatives.
B) ignore the competition.
C) address both minor and major problems.
D) capitalize on significant opportunities.

Question 55

Enterprise portals allow transaction-based information processing where users can directly perform the following appropriate actions to interact with the corporate data through the portal interface.

A) read
B) write
C) update
D) All of the above.

Question 56

All of the following are categories of KMS tools except:

A) knowledge repositories
B) expertise tools
C) search and data mining tools
D) email

Question 57

More advanced features of enterprise portals include all of the following except:

A) customer misleading
B) email
C) travel reservation applications
D) expense reporting

Question 58

A computer scientist would argue all of the following regarding knowledge except:

A) knowledge is contained within formal data structures.
B) technologies exist today which are capable of understanding the meaning of information.
C) knowledge is resident only in human beings.
D) technologies exist today which are capable of taking actions based on an understanding of information.

Question 59

Which of the following understands a user's preferences and roles and assists the user in finding relevant information?

A) publishing facility
B) automatic indexing facility
C) subscription facility
D) intelligent agents

Question 60

The process through which organizations generate value from their intellectual and knowledge-based assets is:

A) Knowledge Management
B) Information Management
C) Business Management
D) None of the above

Question 61

Collaboration processes typically incorporate the integration of many systems, including content management systems, workflow management systems, and groupware systems.

Question 62

Which of the following collaborative communications is asynchronous and co-located?

A) email
B) video phone
C) shared computers
D) presentation support

Question 63

Data latency is the time from which the analytical information is made available to the time when analysis is complete.

Question 64

Which of the following is not an advantage of groupware systems?

A) Reducing travel costs
B) Enabling telecommuting
C) Sharing expertise
D) Document routing

Question 65

Which of the following collaborative communications is synchronous and co-located?

A) email
B) video phone
C) shared computers
D) presentation support

Question 66

Data latency is the time it takes a human to comprehend the analytic result and determine an appropriate action.

Question 67

Which of the following collaborative communications is synchronous and distance-based?

A) email
B) workflow
C) chat
D) presentation support

Question 68

Decision latency is the time it takes a human to comprehend the analytic result and determine an appropriate action.

Question 69

A content management system provides tools to manage the creation, storage, editing, and publication of information in a collaborative environment.

Question 70

Like department-based Web sites hosted on a company's intranet or internal Web-based network, an enterprise portal's primary purpose is to act as a separate source of information itself.

Question 71

Which of the following collaborative communications is asynchronous and distance-based?

A) email
B) video phone
C) chat
D) presentation support

Question 72

Chat is a collaborative communications technique which is synchronous and distance-based.

Question 73

A video conference uses a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously.

Question 74

An information partnership is one in which an organization chooses to focus specifically on what it does best and forms partnerships and alliances with other specialist organizations to handle nonstrategic business processes.

Question 75

Unstructured collaboration involves shared participation in business processes, such as workflow, in which knowledge is hard-coded as rules.

Question 76

A document management system works with binary rather than text files, such as multimedia file types.

Question 77

A collaboration system is an IT-based set of tools that supports the work of teams by facilitating the sharing and flow of information.

Question 78

What is a set of interactive telecommunication technologies that allow two or more locations to interact via two-way video and audio transmissions simultaneously?

A) Audio conference
B) Video conference
C) Tele conference
D) Multimedia conference

Question 79

Business conferencing blends audio, video, and document-sharing technologies to create virtual meeting rooms where people "gather" at a password-protected Web site.

Question 80

Real-time collaboration, such as instant messaging, live Web conferencing, and screen or document sharing, creates an environment for decision making.