Deck 3: Ebusiness: Electronic Business Value

Question 1

A sustaining technology produces an improved product customers are eager to buy,such as a faster car or larger hard drive.

Answer 1

True
Explanation: A sustaining technology produces an improved product customers are eager to buy,such as a faster car or larger hard drive.

Question 2

Dell computer ranks highest on the list for expecting returns from new investments.

Answer 2

True
Explanation: This is true according to the disruptive versus sustaining technology figure.

Question 3

A sustaining technology is a new way of doing things that initially does not meet the needs of existing customers.

Answer 3

False
Explanation: A sustaining technology produces an improved product customers are eager to buy,such as a faster car or larger hard drive.

Question 4

A universal resource locator (URL)identifies a URL address and in the previous example apple.com is the domain name.

Question 5

Disruptive and new technologies typically cut into the low-end of the marketplace and eventually evolve to displace high-end competitors and their reigning technologies.

Question 6

Future managers and workers need to understand the benefits MIS and ebusiness can offer a company if it wants to take advantage of sustaining technologies.

Question 7

Disruptive technology tends to provide us with better,faster,and cheaper products.

Question 8

The Innovator's Dilemma,a book by Clayton Christensen,discusses how established companies can take advantage of disruptive technologies without hindering existing relationships with customers,partners,and stakeholders.

Question 9

Hypertext markup language (HTML)links documents,allowing users to move from one to another simply by clicking on a hot spot or link.

Question 10

The Internet is a massive network that connects computers all over the world and allows them to communicate with one another.

Question 11

Hypertext transport protocol (HTTP)is the Internet protocol web browsers use to request and display web pages using universal resource locators.

Question 12

The WWW,such as Internet Explorer or Mozilla's Firefox,allow users to access the WWW.

Question 13

Ebusiness is the buying and selling of goods and services over the Internet.

Question 14

A universal resource locator (URL)is the address of a file or resource on the web such as www.apple.com.

Question 15

A disruptive technology is a new way of doing things that initially does not meet the needs of existing customers.

Question 16

The Internet provides access to Internet information through documents including text,graphics,audio,and video files that use a special formatting language called HTML.

Question 17

A disruptive technology produces an improved product customers are eager to buy,such as a faster car or larger hard drive.

Question 18

What is best for an organization's current business could ruin it in the long term.

Question 19

The WWW provides access to Internet information through documents including text,graphics,audio,and video files that use a special formatting language called HTML.

Question 20

Ebusiness is something that a business can just go out and buy.

Question 21

Domain name hosting (web hosting)is a service that allows the owner of a domain name to maintain a simple website and provide email capacity.

Question 22

Transaction brokers process online sales transactions.

Question 23

An ebusiness model is a plan that details how a company creates,delivers,and generates revenues.

Question 24

Cybermediation refers to the creation of new kinds of intermediaries that simply could not have existed before the advent of ebusiness,including comparison-shopping sites such as Kelkoo and bank account aggregation services such as Citibank.

Question 25

Intermediaries occur when a customer sells directly to another customer online cutting out the intermediary.

Question 26

A URL is a program that runs within another application such as a website.

Question 27

In Reintermediation steps are removed from the value chain as new players find ways to add value to the business process.

Question 28

Ecommerce is the buying and selling of goods and services over the Internet.Ecommerce refers only to online transactions.

Question 29

Mass customization occurs when a company knows enough about a customer's likes and dislikes that it can fashion offers more likely to appeal to that person,say by tailoring its website to individuals or groups based on profile information,demographics,or prior transactions.

Question 30

Information richness refers to the depth and breadth of details contained in a piece of textual,graphic,audio,or video information.

Question 31

Information reach refers to the number of people a business can communicate with,on a global basis.

Question 32

Ecommerce includes ebusiness along with all activities related to internal and external business operations such as servicing customer accounts,collaborating with partners,and exchanging real-time information.During Web 1.0,entrepreneurs began creating the first forms of ecommerce.

Question 33

Information richness measures the number of people a firm can communicate with all over the world.

Question 34

A paradigm shift occurs when a new radical form of business enters the market that reshapes the way companies and organizations behave.

Question 35

Mass customization is the ability of an organization to tailor its products or services to the customers' specifications.For example,customers can order M&M's in special colors or with customized sayings such as "Marry Me."

Question 36

URLs use domain names to identify particular websites.

Question 37

A few examples of ebusiness advantages can include opening new markets,reducing costs,and expanding global reach.

Question 38

Interactivity measures advertising effectiveness by counting visitor interactions with the target ad,including time spent viewing the ad,number of pages viewed,and number of repeat visits to the advertisement.

Question 39

Business-to-consumer applies to any business that sells its products or services directly to consumers online.

Question 40

Content providers are companies that generate revenue by providing digital content such as news,music,photos,or videos and examples include Netflix and iTunes.

Question 41

A search engine is website software that finds other pages based on keyword matching similar to Google.

Question 42

Search engine ranking evaluates variables that search engines use to determine where a URL appears on the list of search results.

Question 43

Pay-per-conversion generates revenue each time a website visitor is converted to a customer.

Question 44

Dot-com was the original term for a company operating on the Internet.

Question 45

Pay-per-click generates revenue each time a user clicks on a link that takes the user directly to an online agent waiting for a call.

Question 46

A videoconference allows people at two or more locations to interact via two-way video and audio transmissions simultaneously as well as share documents,data,computer displays,and whiteboards.Point-to-point videoconferences connect two people,and multipoint conferences connect more than two people at multiple locations.

Question 47

Instant messaging (IMing)is a service that enables instant or real-time communication between people.

Question 48

Taxonomy is the set of ideas about how all information in a given context should be organized.

Question 49

An Internet service provider (ISP)is a company that provides access to the Internet for a monthly fee.

Question 50

Real-time communication occurs when a system updates information at the same rate it receives it.

Question 51

The majority of eBay's customers are using a business-to-business (B2B)ebusiness model.

Question 52

Many businesses are using instant messaging as a way to answer and resolve questions or problems quickly.

Question 53

Instant messaging converts an audio broadcast to a digital music player.

Question 54

Search engine optimization (SEO)combines art along with science to determine how to make URLs more attractive to search engines resulting in higher search engine ranking.

Question 55

Pay-per-call generates revenue each time a user clicks on a link to a retailer's website.

Question 56

A business model is a plan that details how a company creates,delivers,and generates revenues.

Question 57

Managing consumer trust is not a challenge for ebusinesses participants as the Internet has numerous security technologies in place to completely protect consumers and their online transactions.

Question 58

A Webinar is a form of Web conferencing,which blends videoconferencing with document sharing and allows the user to deliver a presentation over the Web to a group of geographically dispersed participants.

Question 59

A business model is a plan that details how a company creates,delivers,and generates revenues on the Internet.

Question 60

A click-and-motor business operates on the Internet only without a physical store.

Question 61

Source code is software made available free for any third party to review and modify.

Question 62

User-contributed content (or user-generated content)is created and updated by many users for many users.

Question 63

Tacit knowledge consists of anything that can be documented,archived,and codified,often with the help of MIS.Examples of explicit knowledge are assets such as patents,trademarks,business plans,marketing research,and customer lists.

Question 64

An open system contains instructions written by a programmer specifying the actions to be performed by computer software.

Question 65

A knowledge management system (KMS)supports the capturing,organization,and dissemination of knowledge (i.e. ,know-how)throughout an organization.KMS can distribute an organization's knowledge base by interconnecting people and digitally gathering their expertise.

Question 66

Open systems tap into the core knowledge of all employees,partners,and customers.

Question 67

Social media refers to websites that rely on user participation and user-contributed content,such as Facebook,YouTube,and Digg.

Question 68

Social networking is the practice of expanding your business and/or social contacts by constructing a personal network.

Question 69

Knowledge can be a real competitive advantage for an organization.The most common form of collective intelligence found inside the organization is knowledge management (KM),which involves capturing,classifying,evaluating,retrieving,and sharing information assets in a way that provides context for effective decisions and actions.

Question 70

The most common form of collective intelligence found outside the organization is crowdsourcing,or the wisdom of the crowd.

Question 71

An open system consists of nonproprietary hardware and software based on publicly known standards that allows third parties to create add-on products to plug into or interoperate with the system.

Question 72

The Internet uses such strong security technologies that ensuring consumer protection is not a challenge for ebusinesses.

Question 73

A social network is an application that connects people by matching profile information.Providing individuals with the ability to network is by far one of the greatest advantages of Business 2.0.

Question 74

The primary objective of knowledge management is to be sure that a company's knowledge of facts,sources of information,and solutions are readily available to all employees whenever it is needed.

Question 75

Web 2.0 is the next generation of Internet that uses a more mature,distinctive communications platform characterized by new qualities such as collaboration,sharing,and free.

Question 76

Social tagging is similar to taxonomy except that crowdsourcing determines the tags or keyword-based classification system.

Question 77

Explicit knowledge is the knowledge contained in people's heads.The challenge inherent in tacit knowledge is figuring out how to recognize,generate,share,and manage knowledge that resides in people's heads.

Question 78

Open source refers to any software whose source code is made available free (not on a fee or licensing basis as in ebusiness)for any third party to review and modify.

Question 79

User-contributed content is a set of tools that supports the work of teams or groups by facilitating the sharing and flow of information.

Question 80

The Internet marketplace is free of most forms of traditional sales tax.