Deck 2: Decisions and Processes: Value Driven Business

Question 1

Metrics are temporary activities a company undertakes to create a unique product,service,or result.

Answer 1

False
Explanation: A project is a temporary activity a company undertakes to create a unique product,service,or result.

Question 2

Measuring the amount of website traffic is the best way to determine an organization's success.

Answer 2

False
Explanation: A large amount of website traffic does not indicate large revenues or website success.

Question 3

A project is a temporary activity a company undertakes to create a unique product,service,or result.

Answer 3

True
Explanation: A project is a temporary activity a company undertakes to create a unique product,service,or result.

Question 4

Effectiveness MIS metrics include throughput,transaction speed,and system availability.

Question 5

One of the most important and challenging questions confronting managers today is how to lay the foundation for tomorrow's success while competing to win in today's business environment.

Question 6

The structure of a typical organization is similar to a pyramid,with different levels that require one consistent type of information to assist with all managerial decision making.

Question 7

At the operational level employees develop,control,and maintain core business activities required to run the day-to-day operations.

Question 8

Operational decisions are considered structured decisions.

Question 9

At the operational level employees are continuously evaluating company operations to hone the firm's abilities to identify,adapt to,and leverage change.

Question 10

Benchmarks are baseline values the system seeks to attain.

Question 11

Key performance indicators can focus on external and internal measurements.

Question 12

The construction of a new city subway station and the processing of monthly payroll are both considered types of projects as defined in your text.

Question 13

Unstructured decisions occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice.

Question 14

Operational decisions or semistructured decisions arise in situations where established processes offer potential solutions.

Question 15

The proportion of the market that a firm captures is called market share.

Question 16

Metrics are measurements that evaluate results to determine whether a project is meeting its goals.

Question 17

At the strategic decision-making level employees develop,control,and maintain core business activities.

Question 18

Asking "how many employees are out sick" is a type of operational question.

Question 19

Analytics is the science of fact-based decision making.

Question 20

Strategic decisions are highly structured decisions.

Question 21

Granularity refers to the level of detail in the model or the decision-making process.

Question 22

Source documents are the original transaction records.

Question 23

Visualization produces graphical displays of patterns and complex relationships in large amounts of data.

Question 24

MIS support systems rely on models for computational and analytical routines that mathematically express relationships among variables.

Question 25

Effectiveness MIS metrics measure the impact MIS has on business processes and activities,including customer satisfaction and customer conversion rates.

Question 26

Managers use transactional information when making structured decisions at the operational level.

Question 27

Efficiency MIS metrics include throughput,speed,and availability.

Question 28

Efficiency MIS metrics measure the impact MIS has on business processes and activities,including customer satisfaction and customer conversion rates.

Question 29

Sensitivity analysis,what-if analysis,optimization analysis,and market basket analysis are the common DSS analysis techniques.

Question 30

A digital dashboard produces graphical displays of patterns and complex relationships in large amounts of data.

Question 31

A model is a simplified representation or abstraction of reality.

Question 32

Streamlining information encompasses all of the information contained within a single business process or unit of work,and its primary purpose is to support the performing of daily operational or structured decisions.

Question 33

A neural network is a category of efficiency metrics where it attempts to measure the way the human brain works.

Question 34

The manipulation of information to create business intelligence in support of strategic decision making is referred to as OLTP or online transaction processing.

Question 35

Investment companies use genetic effectiveness metrics to help in trading decisions.

Question 36

Best practices are the most successful solutions or problem-solving methods that have been developed by a specific organization or industry.

Question 37

Digital dashboards offer consolidation,drill-down,and slice-and-dice capabilities.

Question 38

Intelligent systems are various commercial applications of artificial intelligence.

Question 39

Source documents are simplified representation or abstraction of reality.

Question 40

Return on investment indicates the earning power of a project.

Question 41

Core processes are business processes,such as manufacturing goods,selling products,and providing services that make up the primary activities in a value chain.

Question 42

A business management system is a graphic description of a process,showing the sequence of process tasks,which is developed for a specific purpose and from a selected viewpoint.

Question 43

Mutation is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure)of the outcome.

Question 44

Mutation is a mathematical method of handling imprecise or subjective information.

Question 45

A shopping bot is one of the simplest examples of an intelligent agent.

Question 46

Fuzzy logic is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure)of the outcome.

Question 47

To-Be process models show the results of applying change improvement opportunities to the current (As-Is)process model.

Question 48

Virtual reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

Question 49

At Microsoft's headquarters,to eliminate congestion and save on other business expenses the company offered employees the option to work virtually from home.

Question 50

Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.

Question 51

Improving the efficiency and effectiveness of its business processes will improve a firm's value chain.

Question 52

A business process patent is a patent that protects a specific set of procedures for conducting a particular business activity.

Question 53

Virtual reality is the viewing of the physical world with computer-generated layers of information added to it.

Question 54

Core processes are patents that protect a specific set of procedures for conducting a particular business activity.

Question 55

Product delivery is a customer-facing business process.

Question 56

Strategic planning is a customer-facing business process.

Question 57

Fuzzy logic is a mathematical method of handling imprecise or subjective information.

Question 58

Augmented reality is the viewing of the physical world with computer-generated layers of information added to it.

Question 59

Augmented reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

Question 60

When evaluating the 5-steps in the order-to-delivery business process,step one includes creating a campaign and checking inventory,which are both part of the sales function.

Question 61

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Question 62

When evaluating the six-step decision making process,what occurs during the solution selection step?

A)The process will begin again if the decisions made were incorrect
B)Defining the problem as clearly and precisely as possible
C)Details of every solution possible including ideas that seem far fetched
D)The solution that best solves the problem is selected

Question 63

BPM systems include advanced features such as enhanced process modeling,simulation,execution,and monitoring,providing a high level of flexibility while reducing costs.

Question 64

Which of the below represents the structure of a typical organization?

A)Flat line
B)Pyramid
C)Circle
D)Cube

Question 65

Which of the below would you include as decisions and responsibilities typically found at the managerial level of a company?

A)Monthly Plans
B)Monthly Budgets
C)Weekly Schedule
D)All of the above

Question 66

Which of the following is a not a type of organizational information system?

A)Executive information system
B)Decisions support system
C)Analysis processing system
D)Transactional processing system

Question 67

Which of the below is not considered a challenge facing most managers today?

A)Managerial decisions must be made quickly
B)Strategic decisions need to be made by applying analysis techniques
C)Artificial intelligence is required by all managers to be successful
D)Managerial decisions require large amounts of information to analyze

Question 68

Business process management systems evaluate and improve processes that include both person-to-person workflow and system-to-system communications.

Question 69

When evaluating the six-step decision making process,what occurs during the problem identification step?

A)The process will begin again if the decisions made were incorrect
B)Defining the problem as clearly and precisely as possible
C)Details of every solution possible including ideas that seem far fetched
D)The solution that best solves the problem is selected

Question 70

What must managers be able to do to compete in today's global marketplace?

A)Make decisions to gain competitive advantages
B)Make decisions that can help forecast future business needs
C)Make decisions that can help forecast future business requirements
D)All of the above

Question 71

Business processes should never drive MIS choices and should be based on business strategies and goals.

Question 72

Redundancy occurs when a task or activity is never repeated.

Question 73

Which of the below is an important challenge facing managers today?

A)Making business decision
B)Solving business problems
C)Competing to win in today's market
D)All of the above

Question 74

When evaluating the six-step decision making process,what occurs during the solution test step?

A)The process will begin again if the decisions made were incorrect
B)Defining the problem as clearly and precisely as possible
C)Details of every solution possible including ideas that seem far fetched
D)None of the above

Question 75

A swim lane layout arranges the steps of a business process into a set of rows depicting the various elements.

Question 76

The primary goal of an As-Is process model is to simplify,eliminate,and improve the To-Be processes.

Question 77

When evaluating the six-step decision making process,what occurs during the solution implementation step?

A)The process will begin again if the decisions made were incorrect
B)Defining the problem as clearly and precisely as possible
C)Details of every solution possible including ideas that seem far fetched
D)The solution that best solves the problem is selected

Question 78

Which of the following is not included in the decision-making process?

A)Data Collection
B)Solution Benchmarking
C)Solution Generation
D)Solution Test

Question 79

A swim lane layout arranges the steps of a business process into a circle with pictures showing the process flows.

Question 80

Which of the below represents the three different levels of a company pyramid from the top to the bottom?

A)Managerial - Strategic - Operational
B)Strategic - Managerial - Operational
C)Operational - Managerial - Strategic
D)Strategic - Operational - Managerial