Deck 19: Global Information Systems

Question 1

Which of the following industries has technology changed the way business is performed?

A) Travel
B) Education
C) Training
D) All of the above

Answer 1

D

Question 2

What are the four global IT business management areas critical to running multinational companies?

A) Business strategies, enterprise architectures, information issues, systems development
B) Business strategies, information architectures, economic issues, telecommunication issues
C) Business politics, enterprise architectures, telecommunication issues, systems development
D) Business economics, enterprise architectures, information issues, telecommunication issues

Answer 2

A

Question 3

What is a method or system of government for management or control?

A) Geoeconomic
B) Governance
C) Compliance
D) ISACA

Answer 3

B

Question 4

What are the three primary challenges facing 21^st century global businesses?

A) Cultural, environmental, developmental
B) Cultural, political, geoeconomic
C) Political, environmental, compliance
D) Political, cultural, architecture

Question 5

Which of the following is a question a company should ask when creating a global website?

A) Will the site require new navigational logic to accommodate cultural preferences?
B) Will content be translated?
C) Which country will the server be located in to support local user needs?
D) All of the above

Question 6

Which of the following is not one of the issues with global business?

A) Flying IT specialists into remote sites is costly
B) Sheer physical distances covering the globe make it difficult to operate local businesses
C) Communicating in real-time across the globe's 24 time zones is challenging
D) Finding quality telecommunication services in every country is difficult

Question 7

What are the factors included in the global customer's category of global IT business drivers?

A) Common equipment, facilities, assembly processes, and people are shared by a global company and IT can track shared resources
B) The knowledge and expertise of colleagues in a global company can only be accessed, shared, and organized by global IT systems
C) Customers who travel anywhere or companies with global operations and global IT systems help provide fast, convenient, homogeneous service
D) Products are the same worldwide and global IT can help manage worldwide marketing, sales, and quality control

Question 8

What refers to the effects of geography on the economic realities of international business activities?

A) Geopolitical
B) Geoeconomic
C) Geoenvironmental
D) All of the above

Question 9

Which of the following is not a cultural business challenge?

A) Differences in social attitudes
B) Differences in political philosophies
C) Differences in architectures
D) Differences in customs

Question 10

What is the definition of geoeconomic?

A) Geopolitical and environmental business challenges
B) Geopolitical and economic business challenges
C) Geographic and environmental business challenges
D) Geographic and economic business challenges

Question 11

What are the four global IT business drivers that should be included in all global IT business strategies?

A) Global customers, global products, global pricing, global supply
B) Global partners, global pricing, global operations, global resources
C) Global suppliers, global pricing, global operations, global collaboration
D) Global customers, global products, global operations and resources, global collaboration

Question 12

What are the factors included in the global operations and resources category of global IT business drivers?

A) Common equipment, facilities, assembly processes, and people are shared by a global company and IT can track shared resources
B) The knowledge and expertise of colleagues in a global company can only be accessed, shared, and organized by global IT systems
C) Customers who travel anywhere or companies with global operations and global IT systems help provide fast, convenient, homogeneous service
D) Products are the same worldwide and global IT can help manage worldwide marketing, sales, and quality control

Question 13

What are the factors included in the global products category of global IT business drivers?

A) Common equipment, facilities, assembly processes, and people are shared by a global company and IT can track shared resources
B) The knowledge and expertise of colleagues in a global company can only be accessed, shared, and organized by global IT systems
C) Customers who travel anywhere or companies with global operations and global IT systems help provide fast, convenient, homogeneous service
D) Products are the same worldwide and global IT can help manage worldwide marketing, sales, and quality control

Question 14

What is the key driver for governance and compliance?

A) Financial regulations
B) Technological regulation
C) Pressure from shareholders and customers
D) All of the above

Question 15

What are the factors included in the global collaboration category of global IT business drivers?

A) Common equipment, facilities, assembly processes, and people are shared by a global company and IT can track shared resources
B) The knowledge and expertise of colleagues in a global company can only be accessed, shared, and organized by global IT systems
C) Customers who travel anywhere or companies with global operations and global IT systems help provide fast, convenient, homogeneous service
D) Products are the same worldwide and global IT can help manage worldwide marketing, sales, and quality control

Question 16

What is the name of the highly publicized survey administered by the Institute for Citizen-Centered Services and the Institute for Public Administration in Canada?

A) Security First
B) IPCA
C) Citizens First
D) ICCS

Question 17

Which of the following is not a political business challenge?

A) Differences in social attitudes
B) Rules surrounding data transfer across national boundaries
C) Regulations surrounding data transfer across national boundaries
D) None of the above

Question 18

Which company created several different websites to respond to sensitive cultural differences?

A) PIPEDA
B) Pfizer
C) McDonalds
D) All of the above

Question 19

Which of the following is the key result from the highly publicized survey administered by the Institute for Citizen-Centered Services and the Institute for Public Administration in Canada?

A) Key drivers that directly impact online transactions is ease of finding information
B) Key drivers that directly impact online transactions are site navigation and visual appeal
C) Key drivers that directly impact online transactions are security and privacy
D) Key drivers that directly impact online transactions are access and sharing

Question 20

What is the act of conforming, acquiescing, or yielding?

A) Geoeconomic
B) Governance
C) Compliance
D) ISACA

Question 21

What is a process improvement approach that contains 22 process areas created by a group from government, industry, and Carnegie Mellon's Software Engineering Institute?

A) CoBIT Information Systems Audit and Control Association
B) Information Technology Infrastructure Library
C) Committee of Sponsoring Organizations
D) Capability Maturity Model Integration Method

Question 22

What are transborder data flows?

A) Occurs when an organization moves partners and suppliers outside its firewall
B) Occurs when business data flows across international boundaries over the telecommunications networks for global information systems
C) Occurs when an organization moves employees outside its firewall
D) Occurs when business data flows through separate company business systems over the telecommunications networks for internal information processing

Question 23

What is an enterprise architecture?

A) A process improvement approach that contains 22 process areas created by a group from government, industry, and Carnegie Mellon's Software Engineering Institute.
B) Key for evaluating internal controls such as human resources, logistics, information technology, risk, legal, marketing and sales, operations, financial functions, procurement, and reporting.
C) Includes the plans for how an organization will build, deploy, use, and share its data, processes, and IT assets.
D) None of the above.

Question 24

Which of the following countries is Internet access banned or subject to tight limitation through government-controlled ISPs?

A) Burma
B) Libya
C) Syria
D) All of the above

Question 25

What clearly dominates as the primary problem hindering international telecommunication issues as reported by IT executives at 300 Fortune 500 multinational companies?

A) Economic issues dominate
B) Political issues dominate
C) Technology issues dominate
D) All of the above

Question 26

Which company began a pilot project that gives employees about $1,000 to spend on productivity-enhancing tools in addition to standard issue equipment?

A) CloudNine Communications
B) BP
C) McDonalds
D) All of the above

Question 27

What is key for evaluating internal controls such as human resources, logistics, information technology, risk, legal, marketing and sales, operations, financial functions, procurement, and reporting?

A) CoBIT Information Systems Audit and Control Association
B) Information Technology Infrastructure Library
C) Committee of Sponsoring Organizations
D) Capability Maturity Model Integration Method

Question 28

What concerns the legal right or general expectation of individuals, groups, or institutions to determine for themselves when and to what extent information about them is communicated to others?

A) Transborder data flows
B) Deperimeterization
C) Information privacy
D) Information security

Question 29

Which of the following is not one of the five focus areas from the IT Governance Institute?

A) Strategic alignment
B) Risk management
C) Performance measures
D) Product delivery

Question 30

Which of the following describes the benefits of IT governance?

A) Places structure around how organizations align IT strategy with business strategy
B) Ensures companies stay on track to achieve their strategies and goals
C) Implementing good ways to measure IT's performance
D) All of the above

Question 31

What is a set of guidelines and supporting tools for IT governance that is accepted worldwide and generally used by auditors and companies as a way to integrate technology to implement controls and meet specific business objectives?

A) CoBIT Information Systems Audit and Control Association
B) Information Technology Infrastructure Library
C) Committee of Sponsoring Organizations
D) Capability Maturity Model Integration Method

Question 32

What key questions should IT governance answer?

A) How the finance department is functioning overall
B) What key metrics management requires
C) What return the business is getting from its personnel investment
D) All of the above

Question 33

What IT governance focus area ensures the IT department delivers the promised benefits for every project or investment?

A) Strategic alignment
B) Risk management
C) Resource management
D) Value delivery

Question 34

Managing global enterprise architectures is a key global IT challenge for the 21^st century. What is included in the term global enterprise architectures?

A) Internet, intranet, economics, and politics
B) Internet, intranet, extranet, and other telecommunication networks
C) Internet, extranet, regulatory, and compliance
D) All of the above

Question 35

What is a framework provided by the government of the United Kingdom and offers eight sets of management procedures?

A) CoBIT Information Systems Audit and Control Association
B) Information Technology Infrastructure Library
C) Committee of Sponsoring Organizations
D) Capability Maturity Model Integration Method

Question 36

Which company had an employee's spouse load file-sharing software onto a company laptop creating a security hole that appears to have compromised the names and Social Security numbers 17,000 current and former employees?

A) McDonalds
B) Pfizer
C) CloudNine Communications
D) Apple

Question 37

Which of the following represents the five focus areas from the IT Governance Institute?

A) Strategic alignment, IT management, performance management, service delivery, product delivery
B) Resource alignment, resource management, resource management, supply management, value delivery
C) Strategic alignment, risk management, performance measures, resource management, value delivery
D) IT alignment, risk strategy, performance architecture, service delivery, value delivery

Question 38

Which of the following is one of the fundamental issues surrounding the struggle between Internet censorship and openness?

A) Controlling the conduits
B) Filtering the flows
C) Punishing the purveyors
D) All of the above

Question 39

What IT governance focus area puts structure around measuring business performance, such as a balanced scorecard, which uses both qualitative and quantitative measures?

A) Strategic alignment
B) Performance measures
C) Resource management
D) Value delivery

Question 40

What is deperimeterization?

A) Occurs when an organization moves employees outside its network
B) Occurs when an organization moves partners and suppliers outside its firewall
C) Occurs when an organization moves partners and suppliers outside its network
D) Occurs when an organization moves employees outside its firewall

Question 41

Capability Maturity Model Integration method (CMMI) is a process improvement approach that contains ________ process areas. It is divided into appraisal, evaluation, and structure.

Question 42

HIPPA is a federal law established in 1998 that applies to the collection of personal information from American children who are under 13 years of age.

Question 43

Compliance is a method or system of government for management or control.

Question 44

Which of the following is one of the rights granted to European Union members under the directive on the protection of personal data grants?

A) The right to know the course of personal data processing and the purposes of such processing
B) The right to access and/or rectify inaccuracies in one's own personal data
C) The right to disallow the use of personal data
D) All of the above

Question 45

An organization processing personal data of a person living in the EU must comply with which of the following principles?

A) Processed for extended purposes
B) Adequate, relevant, and not excessive
C) Processed without the accordance of data subject's rights
D) All of the above

Question 46

Which state recognizes an individual's right to privacy?

A) Colorado
B) New York
C) California
D) Florida

Question 47

Which of the following is true in regards to the United States?

A) Information privacy is not highly legislated nor regulated
B) Information privacy is highly legislated and regulated
C) Information privacy is highly legislated, but not regulated
D) All of the above depending on the type of information

Question 48

What is the purpose of PIPEDA?

A) To provide EU citizens with a right of privacy with respect to how their personal information is collected, used or disclosed by an organization
B) To provide Canadian citizens with a right of privacy with respect to how their personal information is collected, used or disclosed by an organization
C) To provide US citizens with a right of privacy with respect to how their personal information is collected, used or disclosed by an organization
D) All of the above

Question 49

The purpose of __________ is to provide Canadians with a right of privacy with respect to how their personal information is collected, used, or disclosed by an organization.

Question 50

____________ privacy concerns the legal right or general expectation of individuals, groups, or institutions to determine for themselves when and to what extent information about them is communicated to others.

Question 51

Information privacy concerns the legal right or general expectation of individuals, groups, or institutions to determine for themselves when and to what extent information about them is communicated to others.

Question 52

____________ occurs when an organization moves employees outside its firewall, a growing movement to change the way corporations address technology security.

Question 53

Which act protects health insurance information?

A) HIPAA
B) COPPA
C) CIPPA
D) All of the above

Question 54

Capability Maturity Model Integration method (CMMI) is a process improvement approach that contains 22 process areas. It is divided into appraisal, evaluation, and structure.

Question 55

To succeed in a global business environment, cultural, political, and geoeconomic (geographic and economic) business challenges must be confronted.

Question 56

How much was the website Xanga, an online community, fined for violating the Children's Online Privacy Protection Act?

A) $100
B) $1,000
C) $100,000
D) $1,000,000
Xanga was fined $1 million for violating COPPA.

Question 57

Which of the following is a US-EU data privacy requirement?

A) Access for consumers to their information
B) Adequate security, data integrity, and enforcement provisions
C) Notice of purpose and use of data collected
D) All of the above

Question 58

Which act protects children's privacy of personal information from American children who are under 13 years of age?

A) HIPAA
B) COPPA
C) CIPPA
D) All of the above

Question 59

The Information Technology Infrastructure Library (ITIL) is a framework provided by the government of the United Kingdom and offers eight sets of management procedures.

Question 60

Transborder data flows occur when an organization moves employees outside its firewall, a growing movement to change the way corporations address technology security.

Question 61

Identify why an organization would need to understand global enterprise architectures when expanding operations abroad.

Question 62

____________ refers to the effects of geography on the economic realities of international business activities.

Question 63

Identify global system development issues organizations should understand prior to building a global system.

Question 64

Describe the four global IT business drivers which should be included in all IT strategies.

Question 65

Describe governance and compliance and the associated frameworks an organization can implement.

Question 66

Explain the cultural, political, and geoeconomic challenges facing global businesses.

Question 67

____________ is the act of conforming, acquiescing, or yielding.

Question 68

Explain the many different global information issues an organization might encounter as they conduct business abroad.

Question 69

To succeed in a global business environment, cultural, ________, and geoeconomic business challenges must be confronted.