Deck 16: Operations Management

Question 1

Which type of operational planning uses global inventory management systems?

A) Strategic planning
B) Tactical planning
C) Operational planning and control
D) All of the above depending on the industry

Answer 1

B

Question 2

What is the creation of goods and services using the factors of production including land, labor, capital, entrepreneurship, and knowledge?

A) Operations Management
B) Productions Management
C) Transformation process
D) Production

Answer 2

D

Question 3

Which of the following is not a type of operational planning?

A) Strategic planning
B) Transformation planning
C) Tactical planning
D) Operational planning and control

Answer 3

B

Question 4

What is often referred to as the technical core and is the actual conversion of inputs to outputs?

A) Operations Management
B) Productions Management
C) Transformation process
D) Production

Question 5

Which of the following interacts with each phase in the conversion of inputs to outputs?

A) Services
B) Goods
C) Control
D) Information

Question 6

Which of the following is an example of a goods or a service?

A) Dental/Medical Records
B) DVDs
C) Downloadable MP3s
D) All of the above

Question 7

Which of the following refers to value-added?

A) Describes the difference between the cost of outputs and the value of price of inputs
B) Describe the similarities between the cost of inputs and the value of price of outputs
C) Describes the difference between the cost of inputs and the value of price of outputs
D) Any of the above depending on the situation

Question 8

OM information systems can answer all of the following questions, except:

A) What resources will be needed
B) Where the funding will come to support the effort
C) When each resource will be needed
D) Who will perform the work

Question 9

Which of the following activities is not within the scope of OM?

A) Locating facilities
B) Training employees
C) Transportation planning
D) Capacity planning

Question 10

What describes all of the activities managers do to help companies create goods?

A) Operations Management
B) Productions Management
C) Transformation process
D) Production

Question 11

Which type of operational planning uses materials requirement planning systems?

A) Strategic planning
B) Tactical planning
C) Operational planning and control
D) All of the above depending on the industry

Question 12

Which of the following describes the outcome of OM decisions?

A) Many possible alternatives
B) Have varying impacts on revenue
C) Have varying impacts on expenses
D) All of the above

Question 13

Which of the following statements is true?

A) Companies produce goods only without services
B) Companies produce services only without goods
C) Companies typically sell product packages, with a combination of goods and services
D) None of the above

Question 14

Which of the following is not a factor of production when creating goods and services?

A) Entrepreneurship
B) Capital
C) Knowledge
D) Manufacturing

Question 15

Which type of operational planning uses inventory management and control systems?

A) Strategic planning
B) Tactical planning
C) Operational planning and control
D) All of the above depending on the industry

Question 16

Which type of operational planning uses distribution management systems?

A) Strategic planning
B) Tactical planning
C) Operational planning and control
D) All of the above depending on the industry

Question 17

What is the management of systems or processes that convert or transform resources into goods and services?

A) Operations Management
B) Productions Management
C) Transformation process
D) Production

Question 18

When does OM primarily increase value-added?

A) During the input process
B) During the transformation process
C) During the output process
D) None of the above

Question 19

Which of the following activities is within the scope of OM?

A) Forecasting
B) Motivating employees
C) Scheduling
D) All of the above

Question 20

Which company uses package flow information systems at each location to cut truck delivery travel by more than 100 million miles each year?

A) UPS
B) Trek Bike Manufacturer
C) Frontier Airlines
D) None of the above

Question 21

Production is the creation of goods and services using the factors of production: land, labor, capital, entrepreneurship, and knowledge.

Question 22

Tactical planning focuses on long range planning such as plant size, location, and type of process to be used.

Question 23

Six sigma qualities goal is to detect potential problems to prevent their occurrence and achieve no more than 3.4 defects per million opportunities.

Question 24

Which of the following is not one of the modern quality control standards?

A) Six sigma quality
B) Malcolm Baldrige National Quality Awards
C) ISO 100
D) ISO 14000

Question 25

What uses sales forecasts to make sure that needed parts and materials are available at the right time and place in a specific company?

A) Transportation planning system
B) Distribution management system
C) Inventory management and control system
D) Materials requirement planning system

Question 26

What consists of several stand-alone businesses?

A) Strategic planning units
B) Strategic business units
C) Tactical business units
D) Operational business units

Question 27

Which modern quality control standard has the goal of detecting potential problems to prevent their occurrence and achieve no more than 3.4 defects per million opportunities?

A) Six sigma quality
B) Malcolm Baldrige National Quality Awards
C) CMMI
D) ISO 14000

Question 28

Which modern quality control standard is a framework of best practices in managing, measuring, and monitoring software development processes?

A) Six sigma quality
B) Malcolm Baldrige National Quality Awards
C) CMMI
D) ISO 14000

Question 29

The scope of OM ranges across the organization and includes many interrelated activities, such as forecasting, capacity planning, scheduling, managing inventories, assuring quality, motivating employees, deciding where to locate facilities, and more.

Question 30

What deals with the day-to-day procedures for performing work, including scheduling, inventory, and process management?

A) Strategic planning
B) Tactical planning
C) Operational planning and control
D) None of the above

Question 31

Which of the following is one of the five key competitive priorities?

A) Cost
B) Capacity
C) Inventory
D) All of the above

Question 32

What tracks and analyzes the movement of materials and products to ensure the delivery of materials and finished goods at the right time, the right place, and the lowest cost?

A) Transportation planning system
B) Distribution management system
C) Inventory management and control system
D) Materials requirement planning system

Question 33

Value-added is the term used to describe the difference between the cost of inputs and the value of price of outputs.

Question 34

What focuses on producing goods and services as efficiently as possible within the strategic plan?

A) Strategic planning
B) Tactical planning
C) Operational planning and control
D) None of the above

Question 35

What focuses on long range planning such as plant size, location, and type of process to be used?

A) Strategic planning
B) Tactical planning
C) Operational planning and control
D) None of the above

Question 36

Distribution management systems coordinate the process of transporting materials from a manufacturer to distribution centers to the final customers.

Question 37

CMMI stands for the Capability Matrix Modeling Integrity framework.

Question 38

A transformation process is often referred to as the technical core, especially in manufacturing organization, and is the actual conversion of inputs to outputs.

Question 39

___________ management describes all the activities managers do to help companies create goods.

Question 40

Which of the following represents the five key competitive priorities?

A) Cost, capacity, delivery, flexibility, inventory
B) Cost, quality, delivery, flexibility, service
C) Cost, quality, transportation, inventory, capacity
D) Cost, delivery, flexibility, inventory, capacity

Question 41

_______ planning focuses on producing goods and services as efficiently as possible within the strategic plan.

Question 42

___________ planning systems track and analyze the movement of materials and products to ensure the delivery of materials and finished goods at the right time, the right place, and the lowest cost.

Question 43

Explain operations management role in business.

Question 44

Define the term operations management.

Question 45

Describe the correlation between operations management and information technology.

Question 46

________ management is the management of systems or processes that convert or transform resources into goods and services.

Question 47

_______ planning focuses on long range planning such as plant size, location, and type of process to be used.

Question 48

The five key competitive priorities include cost, quality, _______, flexibility, and service.

Question 49

Describe the five characteristics of competitive priorities.