Deck 19: Troubleshooting Windows

Question 1

All of the following are types of events recorded in Event Viewer EXCEPT:

A) Errors
B) Warnings
C) Information
D) Alerts

Answer 1

D

Question 2

Which automatic startup option should you choose when you require a default VGA driver to troubleshoot a video problem?

A) Last Known Good Configuration
B) Enable VGA Mode (XP)/Enable Low-Resolution Mode
C) Safe Mode
D) Safe Mode with Command Prompt

Answer 2

B

Question 3

Which tool can you use to temporarily prevent programs from autoloading?

A) System Configuration
B) Task Manager
C) Performance Monitor
D) Event Viewer

Answer 3

A

Question 4

Which one of the following is NOT a service startup type?

A) Automatic
B) Enabled
C) Manual
D) Disabled

Question 5

What key would you press during boot-up to get to the Advanced Startup Options menu?

A) F1
B) F3
C) F5
D) F8

Question 6

Which of the following is NOT a section of the Windows XP Event Viewer?

A) System
B) Security
C) Hardware
D) Application

Question 7

Which Recovery Console command displays the current drive letter mappings?

A) map
B) md
C) more
D) systemroot

Question 8

Which mode is identical to Safe mode but provides network support?

A) Enable Boot Logging
B) Safe Mode
C) Safe Mode with Command Prompt
D) Safe Mode with Networking

Question 9

All of the following could be indications of a hardware boot failure EXCEPT:

A) Blank screen/error messages
B) Sounds/smells (clicking hard drive,burning components)
C) Windows login screen appears
D) Failure to boot

Question 10

Which of the following tools enables you to check and replace a number of critical files,including the important DLL cache?

A) System File Checker
B) System Configuration utility
C) Recovery Console
D) Windows Recovery Environment

Question 11

All of the following are common text errors that could occur during the boot process EXCEPT:

A) Windows could not log you on
B) Invalid BOOT.INI
C) NTLDR Bad or Missing
D) No Boot Device Present

Question 12

Which Recovery Console command lists contents of the selected directory on the system partition?

A) dir
B) del
C) disable
D) diskpart

Question 13

What recovery tool is available from the Windows installation CD?

A) Automated System Recovery
B) Last Known Good
C) Recovery Console
D) Safe Mode

Question 14

Which automatic startup option should you choose when Windows' startup fails immediately after installing a new driver but before you have logged on again?

A) Last Known Good Configuration
B) Enable VGA Mode (XP)/Enable Low-Resolution Mode
C) Safe Mode with Networking
D) Safe Mode with Command Prompt

Question 15

What tool is used to end programs that do not shut down normally?

A) Control Panel
B) Device Manager
C) Event Viewer
D) Task Manager

Question 16

Which section of the Windows XP Event Viewer would record audit events?

A) Application
B) Security
C) System
D) Audit

Question 17

The Windows Vista/7 Event viewer uses all of the following event types EXCEPT:

A) Critical
B) Error
C) Alert
D) Information

Question 18

When do Windows XP boot failures occur in the startup process?

A) After the Windows login screen appears
B) Between the time POST ends and the Loading Windows screen begins
C) Before POST starts
D) After the GUI starts

Question 19

Which of the following tools enables you to see all applications or programs currently running or to close an application that has stopped working?

A) System Monitor
B) Event Viewer
C) System Configuration
D) Task Manager

Question 20

What tool in the Windows operating system is used to monitor various log files?

A) Device Manager
B) Drivers
C) Event Viewer
D) System Restore

Question 21

The Windows Stop Error is also known as the ____________________.

Question 22

Your system won't boot,and you suspect that a virus has corrupted the boot sector of your system partition.To fix this problem,you enter ____________________ in the Recovery Console.

Question 23

The Action Center is found in which version of Windows?

A) Windows XP
B) Windows Vista
C) Windows 7
D) Windows Server 2008

Question 24

What must be enabled for the Volume Shadow Copy Service (VSS)to function?

A) Automatic Restore Points
B) Recovery Console
C) System Protection
D) Windows Recovery Environment

Question 25

Which of the following operating systems can you install Windows XP mode into?

A) Windows 7 Home Premium
B) Windows Vista Ultimate
C) Windows XP Professional 64-bit
D) Windows 7 Professional

Question 26

Each time you successfully start and log on to your system,a portion of the Registry is saved.To access this,you can press F8 to get to the Advanced Startup Options and select _________.

Question 27

Under VSS,if any of the following criteria are met,you will have at least one previous version of a file,EXCEPT:

A) The file or folder was backed up using the backup program.
B) The system rebooted while the file was in use.
C) You created a restore point.
D) The file or folder was changed.

Question 28

Which one of the following is NOT a setting in Windows XP's Compatibility tab?

A) Run in 256 colors
B) Run in 640 × 480 screen resolution
C) Disable visual themes
D) Use protected memory

Question 29

To install the Recovery Console,you would enter ____________________ at the command line (where d is the drive letter where you place the installation CD).

Question 30

The installation sequence has to be performed manually if an installation CD lacks a(n)____________________ installation program.

Question 31

Your system won't boot,and you suspect that the boot.ini file is corrupt.To fix this problem,you enter ____________________ in the Recovery Console.

Question 32

The ____________________ option starts Windows normally and creates a log file of the drivers as they are loaded into memory.

Question 33

A user has reconfigured the refresh rate on his monitor such that it no longer displays.To be able to access the settings,you would select ____________________ from the Advanced Startup Options menu.

Question 34

If you insert a software disc,which file does Windows look for automatically?

A) startup.inf
B) setup.exe
C) autorun.inf
D) bootmgr

Question 35

All of the following are components of the Windows Experience Index,EXCEPT:

A) Primary hard disk
B) Memory
C) Processor
D) Network card

Question 36

The ____________________ Recovery Console command clears the screen.

Question 37

Use the ____________________ Advanced Startup Option for Windows Vista or Windows 7 if you need to disable required driver signatures at boot-up.

Question 38

What feature enables you to copy a file that is in use?

A) Volume Shadow Copy Service
B) System Restore
C) Recovery Console
D) Windows Recovery Environment

Question 39

What is the single biggest problem with uninstalling software?

A) Administrator privileges
B) Unregistered DLL files
C) File permissions
D) Driver issues

Question 40

Which of the following settings in Windows 7's Compatibility tab disables all display features such as Aero?

A) Disable advanced features
B) Disable display scaling on high DPI settings
C) Disable desktop composition
D) Disable Aero desktop

Question 41

Device drivers that prevent Windows from loading often produce the infamous ___________________.

Question 42

To uninstall or run many programs in Windows Vista with administrative privileges,you can right-click the program and select ____________________.

Question 43

The ____________________ command is used to repair a corrupt bootmgr file in Windows Vista and 7.

Question 44

In Windows XP,____________________ starts up Windows loading only very basic drivers for the mouse,VGA monitor,keyboard,mass storage,and system services.

Question 45

The __________ applet uses the Windows Experience Index to provide information on how your computer stacks up against other systems.

Question 46

Windows supports the ____________________ feature,which looks for a file called autorun.inf when removable media are inserted into a computer.

Question 47

Windows starts in the ____________________ mode when the Debugging Mode choice is selected.

Question 48

From the Windows Advanced Startup Options menu,if you decide that you just want to start Windows normally,without rebooting,choose the _____________________ option.

Question 49

The system file checker helps ensure that critical __________ are not modified.

Question 50

The ____________________ tool can be used in Safe mode to access the properties of all the devices.

Question 51

In Windows Vista,you should select ____________________ in the System Recovery Options to restore Windows to an earlier point in time.

Question 52

Many programs load at startup.The Windows XP ____________________ utility allows you to see and maintain every program or service that loads at startup.
System Configuration or MSCONFIG.EXE

Question 53

The ____________________ Recovery Console command displays the contents of a text file.

Question 54

The ____________________ Recovery Console command lists all services on the system.

Question 55

The ____________________ Recovery Console command is used to remove a directory.

Question 56

The Ntbtlog.txt file is saved in the ____________________ folder.

Question 57

The best way to recover from a bad Registry load is to use the ____________________ boot option.

Question 58

The ____________________ Recovery Console command writes a new partition boot sector on the system partition.

Question 59

The Windows installation media is called a Live DVD because __________ loads directly from disc into memory and doesn't access or modify the hard drive.

Question 60

If you are having a problem running an application that worked in Windows XP,you should try running it using ____________________ in Windows Vista/7.

Question 61

What is the Recovery Console?

Question 62

Describe the Windows Preinstallation Environment (PE).

Question 63

What are the risks of the typical recovery options?

Question 64

A system won't start due to a corrupt sound driver that is accessed as the system is booted.The correct sound driver is available on a network computer.What can be done to resolve the problem?

Question 65

What can the Recovery Console be used for?

Question 66

How can the Recovery Console be used to resolve boot problems?

Question 67

A system won't start due to a corrupted sound driver that is accessed as the system is booted.What can be done to resolve the problem?

Question 68

What are some of the different types of Safe modes available?

Question 69

What should you do if the boot.ini file is missing or corrupted?

Question 70

What are the general rebuild options if a system boot issue can't be fixed?

Question 71

How do you access the Windows Recovery Environment in Windows 7?

Question 72

Describe an ASR recovery.

Question 73

What are two critical files required to boot Windows Vista and Windows 7?

Question 74

What error common on older systems occurs when a program tries writing to a protected area of memory?

Question 75

What should you do if you get a text error message during boot?

Question 76

What is the difference between the Windows Recovery Environment (WinRE or Windows RE)and the Windows Preinstallation Environment (WinPE or Windows PE)?

Question 77

What is the function of the System Restore tool?

Question 78

How can the Recovery Console be accessed if it wasn't installed before a problem occurred?

Question 79

What does Windows provide to support older programs?

Question 80

What must happen for Windows XP to load the main operating system?