Deck 32: The Complete PC Tech

Question 1

Input,processing,storage,and output are collectively referred to as the ____________________.

Answer 1

computing process

Question 2

____________________ requires specific devices,such as the keyboard and mouse,that enable you to tell the computer to do something,such as open a program or type a word.

Answer 2

Input

Question 3

The operating system (OS)provides a (n)____________________ and tools so that the microprocessor and other chips can process your request.

Answer 3

interface

Question 4

After you have successfully solved the user's problem,have the user sit down and ____________________ the task to ensure full system functionality.

Question 5

What helps you track the troubleshooting history of a machine over time?

A) Event Viewer
B) Documenting
C) Performance Monitor
D) User-generated problems

Question 6

If you can't get the computer or peripheral working in a fairly short period of time,what should you do?

A) Clean up.
B) Reload.
C) Escalate the problem.
D) Ask the user to wait while you call your supervisor.

Question 7

What is always recommended before making any major changes to a critical system?

A) Test your theory.
B) Add more RAM.
C) Back up.
D) Reboot using Low Resolution mode.

Question 8

If a theory is not confirmed,what should you do next?

A) Make changes
B) Implement the solution
C) Establish a new theory or escalate
D) Verify full functionality

Question 9

What kind of report should detail what happened and where it happened?

A) Down time
B) Formalized
C) Incident
D) Performance

Question 10

What is the process of continuous or constant downloading from a game server called?

A) MMORPG
B) Stream loading
C) Steam loading
D) Triggering

Question 11

All of the following are part of the computing process EXCEPT:

A) Input
B) Processing
C) Output
D) Memory

Question 12

What usually contains a Torx wrench,a Phillips-head screwdriver,and a pair of tweezers?

A) Tech toolkit
B) Boot bag
C) FRU box
D) ZIP tote

Question 13

What software tool allows you to reset a lost or forgotten password?

A) Torx
B) 7-Zip
C) FRU
D) Password clearer

Question 14

If a user or a technician becomes injured on the job,what should be done?

A) Don't tell anyone.
B) Escalate the problem.
C) Establish a theory of probable cause.
D) Create an incident report.

Question 15

Sally has fixed a multitray printer that was jamming.After cleaning it and installing a maintenance kit,she verifies the original problem is no longer present.What else should she do?

A) Clean up and go.
B) Reinstall the drivers.
C) Tell the customer to be more careful about keeping the printer clean.
D) Test all trays.

Question 16

What is the first step of the troubleshooting theory?

A) Identify the problem.
B) Establish theory of probable cause.
C) Test the theory.
D) Verify full system functionality.

Question 17

What are spare parts that you take with you to a worksite or workstation called?

A) System units
B) FRUs
C) CMOS settings
D) Backups

Question 18

Spare RAM sticks,a video card,a NIC,and a power supply are all examples of __________.

Question 19

What is an FRU?

A) A field-replaceable unit
B) A free-reigning usability
C) A failed removable unit
D) A fire reduction utility

Question 20

What are the four primary stages of the computing process?

A) Keyboard,CPU,monitor,mouse
B) Input,loading,processing,storing
C) Input,processing,storage,output
D) Processing,displaying,storing,output

Question 21

An FRU is also known as a (n)____________________.

Question 22

After you test a theory to determine cause,you should establish a (n)____________________ to resolve the problem and implement a solution.

Question 23

While attempting to identify the problem,you should ____________________ the user and identify user changes to the computer.

Question 24

The ____________________ is nothing more than a set of steps you use along with the computing process to diagnose and fix a computer.

Question 25

What software utilities should you include in your traveling toolkit for troubleshooting purposes?

Question 26

Explain escalation.

Question 27

Explain the troubleshooting theory.

Question 28

What is the best way to verify full system functionality?

Question 29

List five FRU examples.

Question 30

What is a critical preventive measure to consider in almost every case?

Question 31

At what stage of the troubleshooting theory process should backups be performed?

Question 32

When you press a keyboard key,the _________________ reads the grid of your keyboard,discovers your input,and then sends the information to the CPU.

Question 33

What are the four primary stages of the computing process?

Question 34

After verifying full system functionality,you should document ____________________,___________________,and ____________________.

Question 35

List three tools found in a typical technician toolkit.

Question 36

When you encounter a partially functional computer,you should consider making backups.What should you include in the backup?

Question 37

What are the six major steps in troubleshooting?