Deck 1: Strategy,Business Models, and Competitive Advantage
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Deck 1: Strategy,Business Models, and Competitive Advantage
1
A company achieves sustainable competitive advantage when
A) it has a profitable business model.
B) a sufficiently large number of buyers have a lasting preference for its products or services as compared to the offerings of competitors.
C) it is able to maximize shareholder wealth.
D) it is consistently able to achieve both its strategic and financial objectives.
E) its strategy and its business model are well matched and in sync.
A) it has a profitable business model.
B) a sufficiently large number of buyers have a lasting preference for its products or services as compared to the offerings of competitors.
C) it is able to maximize shareholder wealth.
D) it is consistently able to achieve both its strategic and financial objectives.
E) its strategy and its business model are well matched and in sync.
B
Explanation: A company achieves sustainable competitive advantage when an attractively large number of buyers develop a durable preference for its products or services over the offerings of competitors,despite the efforts of competitors to overcome or erode its advantage.
Explanation: A company achieves sustainable competitive advantage when an attractively large number of buyers develop a durable preference for its products or services over the offerings of competitors,despite the efforts of competitors to overcome or erode its advantage.
2
A company's strategy consists of
A) actions to develop a more appealing business model than rivals.
B) plans involving alignment of organizational activities and strategic objectives.
C) offensive and defensive moves to generate revenues and increase profit margins.
D) competitive moves and approaches that managers have developed to grow the business,attract and please customers,conduct operations,and achieve targeted objectives.
E) its strategic vision,its strategic objectives,and its strategic intent.
A) actions to develop a more appealing business model than rivals.
B) plans involving alignment of organizational activities and strategic objectives.
C) offensive and defensive moves to generate revenues and increase profit margins.
D) competitive moves and approaches that managers have developed to grow the business,attract and please customers,conduct operations,and achieve targeted objectives.
E) its strategic vision,its strategic objectives,and its strategic intent.
D
Explanation: A strategy stands a chance of succeeding only when it is predicated on actions,business approaches,and competitive moves aimed at appealing to buyers in ways that set a company apart from rivals.
Explanation: A strategy stands a chance of succeeding only when it is predicated on actions,business approaches,and competitive moves aimed at appealing to buyers in ways that set a company apart from rivals.
3
A creative,distinctive strategy that delivers a sustainable,competitive advantage is important because
A) without a proven strategy,a company is likely to fall into bankruptcy.
B) without a competitive advantage,a company cannot have a profitable business model.
C) a strategy that yields a competitive advantage over rivals is a company's most reliable means of achieving above-average profitability and financial performance.
D) a competitive advantage is what enables a company to achieve its strategic objectives.
E) how a company goes about trying to please customers and outcompete rivals is what enables senior managers to choose an appropriate strategic vision for the company.
A) without a proven strategy,a company is likely to fall into bankruptcy.
B) without a competitive advantage,a company cannot have a profitable business model.
C) a strategy that yields a competitive advantage over rivals is a company's most reliable means of achieving above-average profitability and financial performance.
D) a competitive advantage is what enables a company to achieve its strategic objectives.
E) how a company goes about trying to please customers and outcompete rivals is what enables senior managers to choose an appropriate strategic vision for the company.
C
Explanation: The bigger and more durable the competitive advantage,the better a company's prospects for winning in the marketplace and earning superior long-term profits relative to rivals.
Explanation: The bigger and more durable the competitive advantage,the better a company's prospects for winning in the marketplace and earning superior long-term profits relative to rivals.
4
Which of the following is not something a company's strategy is concerned with?
A) management's choices about how to attract and please customers
B) management's choices about how quickly and closely to copy the strategies being used by successful rival companies
C) management's choices about how to grow the business
D) management's choices about how to outcompete rivals
E) management's action plan for conducting operations and improving the company's strategic and financial performance
A) management's choices about how to attract and please customers
B) management's choices about how quickly and closely to copy the strategies being used by successful rival companies
C) management's choices about how to grow the business
D) management's choices about how to outcompete rivals
E) management's action plan for conducting operations and improving the company's strategic and financial performance
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5
Changing circumstances and ongoing managerial efforts to improve the strategy
A) account for why a company's strategy evolves over time.
B) explain why a company's strategic vision undergoes almost constant change.
C) make it very difficult for a company to have concrete strategic objectives.
D) make it very hard to know what a company's strategy really is.
E) All of these choices are correct.
A) account for why a company's strategy evolves over time.
B) explain why a company's strategic vision undergoes almost constant change.
C) make it very difficult for a company to have concrete strategic objectives.
D) make it very hard to know what a company's strategy really is.
E) All of these choices are correct.
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6
Which of the following is an issue likely to be addressed by a company's business strategy?
A) actions to respond to changing economic and market conditions
B) actions to supplement the company's resources and capabilities through alliances and joint ventures
C) reactions to offensive moves by rival sellers
D) actions and approaches used in managing the functional areas of the business
E) all of these are pertinent in identifying a company's strategy.
A) actions to respond to changing economic and market conditions
B) actions to supplement the company's resources and capabilities through alliances and joint ventures
C) reactions to offensive moves by rival sellers
D) actions and approaches used in managing the functional areas of the business
E) all of these are pertinent in identifying a company's strategy.
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7
Which of the following is not an element of a company's business strategy?
A) actions to respond to changing market conditions or other external factors
B) actions to strengthen competitiveness via strategic alliances and collaborative partnerships
C) actions to strengthen internal capabilities and competitively valuable resources
D) actions to manage the functional areas of the business
E) actions to revise the company's financial and strategic performance targets
A) actions to respond to changing market conditions or other external factors
B) actions to strengthen competitiveness via strategic alliances and collaborative partnerships
C) actions to strengthen internal capabilities and competitively valuable resources
D) actions to manage the functional areas of the business
E) actions to revise the company's financial and strategic performance targets
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8
A company may develop an emergent strategy due to
A) strategic moves by rival firms.
B) unexpected shifts in customer preferences.
C) fast-changing technological developments.
D) new market opportunities.
E) All of these choices are correct.
A) strategic moves by rival firms.
B) unexpected shifts in customer preferences.
C) fast-changing technological developments.
D) new market opportunities.
E) All of these choices are correct.
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9
A creative,distinctive strategy that sets a company apart from rivals and that gives it a sustainable competitive advantage
A) is a reliable indicator that the company has a profitable business model.
B) is a company's most reliable ticket to above-average profitability.
C) signals that the company has a bold,ambitious strategic intent that places the achievement of strategic objectives ahead of the achievement of financial objectives.
D) is the best indicator that the company's strategy and business model are well matched and properly synchronized.
E) All of these choices are correct.
A) is a reliable indicator that the company has a profitable business model.
B) is a company's most reliable ticket to above-average profitability.
C) signals that the company has a bold,ambitious strategic intent that places the achievement of strategic objectives ahead of the achievement of financial objectives.
D) is the best indicator that the company's strategy and business model are well matched and properly synchronized.
E) All of these choices are correct.
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10
It is normal for a company's strategy to end up being
A) left unchanged from management's original planned set of actions and business approaches since making on-the-spot changes is too risky.
B) a combination of defensive moves to protect the company's market share and offensive initiatives to set the company's product offering apart from rivals.
C) like the strategies of other industry members since all companies are confronting much the same market conditions and competitive pressures.
D) a blend of deliberate planned actions to improve the company's competitiveness and financial performance and as-needed unplanned reactions to unanticipated developments and fresh market conditions.
E) a mirror image of its business model,so as to avoid impairing company profitability.
A) left unchanged from management's original planned set of actions and business approaches since making on-the-spot changes is too risky.
B) a combination of defensive moves to protect the company's market share and offensive initiatives to set the company's product offering apart from rivals.
C) like the strategies of other industry members since all companies are confronting much the same market conditions and competitive pressures.
D) a blend of deliberate planned actions to improve the company's competitiveness and financial performance and as-needed unplanned reactions to unanticipated developments and fresh market conditions.
E) a mirror image of its business model,so as to avoid impairing company profitability.
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11
A company's strategy is most accurately defined as
A) management's approaches to building revenues,controlling costs,and generating an attractive profit.
B) management's game plan for growing the business,attracting and pleasing customers,conducting operations,and achieving financial and market performance objectives.
C) management's concept of "where we are headed."
D) the business model that a company's board of directors has approved for outcompeting rivals and making the company profitable.
E) the choices management has made regarding what financial plan to pursue.
A) management's approaches to building revenues,controlling costs,and generating an attractive profit.
B) management's game plan for growing the business,attracting and pleasing customers,conducting operations,and achieving financial and market performance objectives.
C) management's concept of "where we are headed."
D) the business model that a company's board of directors has approved for outcompeting rivals and making the company profitable.
E) the choices management has made regarding what financial plan to pursue.
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12
Proven approaches to winning a sustainable competitive advantage include which of the following?
A) developing a low-cost-based advantage
B) creating a broad differentiation-based advantage
C) focusing on a narrow market niche within an industry
D) developing a best-cost provider strategy
E) All of these choices are correct.
A) developing a low-cost-based advantage
B) creating a broad differentiation-based advantage
C) focusing on a narrow market niche within an industry
D) developing a best-cost provider strategy
E) All of these choices are correct.
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13
A company's strategy is a "work in progress" and evolves over time because of the
A) ongoing need of company managers to react and respond to changing industry and competitive conditions.
B) ongoing need to imitate the new strategic moves of the industry leaders.
C) need to make regular adjustments in the company's strategic vision.
D) importance of developing a fresh strategic plan every year.
E) frequent need to modify key elements of the company's business model.
A) ongoing need of company managers to react and respond to changing industry and competitive conditions.
B) ongoing need to imitate the new strategic moves of the industry leaders.
C) need to make regular adjustments in the company's strategic vision.
D) importance of developing a fresh strategic plan every year.
E) frequent need to modify key elements of the company's business model.
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14
Managers in all types of businesses must develop a clear answer for which of the following questions?
A) Where are we now?
B) Where do we want to go from here?
C) What moves and approaches do we need to gain advantage in the marketplace?
D) When will we know we are there?
E) All of these choices are correct.
A) Where are we now?
B) Where do we want to go from here?
C) What moves and approaches do we need to gain advantage in the marketplace?
D) When will we know we are there?
E) All of these choices are correct.
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15
The most important aspect(s) of a company's business strategy
A) are the actions and moves in the marketplace that managers take to gain a sustainable competitive advantage.
B) is figuring out how to maximize profits and shareholder value.
C) concerns how to improve the efficiency of its business model.
D) deals with how management plans to maximize profits while,at the same time,operating in a socially responsible manner.
E) is figuring out how to become the industry's low-cost provider.
A) are the actions and moves in the marketplace that managers take to gain a sustainable competitive advantage.
B) is figuring out how to maximize profits and shareholder value.
C) concerns how to improve the efficiency of its business model.
D) deals with how management plans to maximize profits while,at the same time,operating in a socially responsible manner.
E) is figuring out how to become the industry's low-cost provider.
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16
Which of the following is not a frequently used strategic approach to setting a company apart from rivals and achieving a sustainable competitive advantage?
A) aiming for a cost-based competitive advantage
B) outcompeting rivals on the basis of such differentiating features as higher quality,wider product selection,added performance,better service,or more attractive styling
C) simply trying to mimic the successful strategies of rivals
D) focusing on a narrow market niche and winning a competitive edge by doing a better job than rivals of satisfying the needs and tastes of buyers comprising the niche
E) developing expertise and resources that give the company competitive capabilities that rivals can't easily imitate or trump with capabilities of their own
A) aiming for a cost-based competitive advantage
B) outcompeting rivals on the basis of such differentiating features as higher quality,wider product selection,added performance,better service,or more attractive styling
C) simply trying to mimic the successful strategies of rivals
D) focusing on a narrow market niche and winning a competitive edge by doing a better job than rivals of satisfying the needs and tastes of buyers comprising the niche
E) developing expertise and resources that give the company competitive capabilities that rivals can't easily imitate or trump with capabilities of their own
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17
Which of the following is not one of the basic reasons that a company's strategy evolves over time?
A) an ongoing need to abandon those strategy features that are no longer working well
B) the proactive efforts of company managers to improve the company's financial performance and secure a competitive advantage
C) the need on the part of company managers to make no adjustments to the company's business model
D) the need to respond to the actions and competitive moves of rival firms
E) the need to keep strategy in step with changing industry and competitive conditions
A) an ongoing need to abandon those strategy features that are no longer working well
B) the proactive efforts of company managers to improve the company's financial performance and secure a competitive advantage
C) the need on the part of company managers to make no adjustments to the company's business model
D) the need to respond to the actions and competitive moves of rival firms
E) the need to keep strategy in step with changing industry and competitive conditions
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18
Crafting a strategy involves
A) blending deliberate,planned initiatives with emergent,unplanned reactive responses to changing circumstances,while abandoning planned strategy elements that have failed in the marketplace.
B) developing a five-year strategic plan and then fine-tuning it during the remainder of the plan period.
C) trying to imitate as much of the market leader's strategy as possible so as not to end up at a competitive disadvantage.
D) doing everything possible (in the way of price,quality,service,warranties,advertising,and so on) to make sure the company's product and/or service is very clearly differentiated from the product and or service offerings of rivals.
E) All of these accurately characterize the managerial process of crafting a company's strategy.
A) blending deliberate,planned initiatives with emergent,unplanned reactive responses to changing circumstances,while abandoning planned strategy elements that have failed in the marketplace.
B) developing a five-year strategic plan and then fine-tuning it during the remainder of the plan period.
C) trying to imitate as much of the market leader's strategy as possible so as not to end up at a competitive disadvantage.
D) doing everything possible (in the way of price,quality,service,warranties,advertising,and so on) to make sure the company's product and/or service is very clearly differentiated from the product and or service offerings of rivals.
E) All of these accurately characterize the managerial process of crafting a company's strategy.
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19
The competitive moves and business approaches a company's management is using to grow the business,compete successfully,attract and please customers,conduct operations,respond to changing economic and market conditions,and achieve organizational objectives is referred to as its
A) strategy.
B) mission statement.
C) strategic intent.
D) business model.
E) strategic vision.
A) strategy.
B) mission statement.
C) strategic intent.
D) business model.
E) strategic vision.
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20
Which of the following is a frequently used strategic approach to setting a company apart from rivals and achieving a sustainable competitive advantage?
A) striving to be the industry's low-cost provider,thereby aiming for a cost-based competitive advantage
B) outcompeting rivals on the basis of such differentiating features as higher quality,wider product selection,added performance,better service,more attractive styling,or technological superiority
C) developing competitively valuable resources and capabilities that rivals can't easily match,copy,or trump with capabilities of their own
D) focusing on a narrow market niche and winning a competitive edge by doing a better job than rivals of serving the special needs and tastes of buyers comprising the niche
E) All of these choices are correct.
A) striving to be the industry's low-cost provider,thereby aiming for a cost-based competitive advantage
B) outcompeting rivals on the basis of such differentiating features as higher quality,wider product selection,added performance,better service,more attractive styling,or technological superiority
C) developing competitively valuable resources and capabilities that rivals can't easily match,copy,or trump with capabilities of their own
D) focusing on a narrow market niche and winning a competitive edge by doing a better job than rivals of serving the special needs and tastes of buyers comprising the niche
E) All of these choices are correct.
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21
A viable business model includes a valuable customer value proposition that
A) is always partly deliberate or planned and partly emergent or reactive.
B) is an essential component of pursuing the company's strategic intent.
C) suggests the greater the value provided and the lower the price,the more attractive the value proposition.
D) lays out the approach to satisfying buyer wants and needs at a premium price.
E) must set forth management's long-term action plan for achieving market leadership.
A) is always partly deliberate or planned and partly emergent or reactive.
B) is an essential component of pursuing the company's strategic intent.
C) suggests the greater the value provided and the lower the price,the more attractive the value proposition.
D) lays out the approach to satisfying buyer wants and needs at a premium price.
E) must set forth management's long-term action plan for achieving market leadership.
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22
Why are capabilities critical to a company's quest for a sustainable competitive advantage?
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23
Why is a company's realized strategy a blend of proactive and adaptive approaches?
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24
Briefly define each of the following terms:
a.strategy
b.business model
c.sustainable competitive advantage
a.strategy
b.business model
c.sustainable competitive advantage
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25
A company's business model
A) concerns the actions and business approaches that will be used to grow the business,conduct operations,please customers,and compete successfully.
B) relates to the principle business components that will allow the business to generate revenues ample enough to cover costs and produce a profit.
C) concerns what moves in the marketplace it plans to make to outcompete rivals.
D) deals with how it can simultaneously maximize profits and operate in a socially responsible manner.
E) concerns how management plans to pursue strategic objectives,given the larger imperative of meeting or beating its financial performance targets.
A) concerns the actions and business approaches that will be used to grow the business,conduct operations,please customers,and compete successfully.
B) relates to the principle business components that will allow the business to generate revenues ample enough to cover costs and produce a profit.
C) concerns what moves in the marketplace it plans to make to outcompete rivals.
D) deals with how it can simultaneously maximize profits and operate in a socially responsible manner.
E) concerns how management plans to pursue strategic objectives,given the larger imperative of meeting or beating its financial performance targets.
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26
A winning strategy is one that
A) builds strategic fit,is socially responsible,and maximizes shareholder wealth.
B) is highly profitable and boosts the company's market share.
C) results in a company becoming the dominant industry leader.
D) fits the company's internal and external situation,builds sustainable competitive advantage,and improves company performance.
E) can pass the ethical standards test,the strategic intent test,and the profitability test.
A) builds strategic fit,is socially responsible,and maximizes shareholder wealth.
B) is highly profitable and boosts the company's market share.
C) results in a company becoming the dominant industry leader.
D) fits the company's internal and external situation,builds sustainable competitive advantage,and improves company performance.
E) can pass the ethical standards test,the strategic intent test,and the profitability test.
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27
Which of the following statements about a company's realized strategy is true?
A) A company's realized strategy is mostly hidden to outside view and is deliberately kept under wraps by top-level managers.
B) A company's realized strategy is typically planned well in advance and usually deviates little from the planned set of actions.
C) A company's realized strategy generally changes very little over time unless a newly appointed CEO decides to take the company in a new direction with a new strategy.
D) A company's realized strategy is typically a blend of deliberate and/or planned initiatives and emergent and/or unplanned reactive strategy elements.
E) A company's realized strategy is developed mostly on the fly because of the constant efforts of managers to keep rival companies at a disadvantage.
A) A company's realized strategy is mostly hidden to outside view and is deliberately kept under wraps by top-level managers.
B) A company's realized strategy is typically planned well in advance and usually deviates little from the planned set of actions.
C) A company's realized strategy generally changes very little over time unless a newly appointed CEO decides to take the company in a new direction with a new strategy.
D) A company's realized strategy is typically a blend of deliberate and/or planned initiatives and emergent and/or unplanned reactive strategy elements.
E) A company's realized strategy is developed mostly on the fly because of the constant efforts of managers to keep rival companies at a disadvantage.
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28
Should a company's strategy be tightly connected to its quest for competitive advantage? Why or why not? What difference does it makes whether a company has a sustainable competitive advantage or not?
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29
A well-conceived strategy builds a company's
A) profitability and financial strength.
B) competitive strength and market standing.
C) distinctive competencies and sustainability.
D) competitive edge.
E) All of these choices are correct.
A) profitability and financial strength.
B) competitive strength and market standing.
C) distinctive competencies and sustainability.
D) competitive edge.
E) All of these choices are correct.
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30
A company's business model
A) details the manner in which the company will pass the three tests of a winning strategy.
B) indicates how the strategy will result in achieving the targeted strategic objectives.
C) clarifies (1) how the business will provide customers with value,and (2) why the business will generate revenues sufficient to cover costs and produce attractive profits.
D) explains how it intends to achieve high profit margins.
E) sets forth the actions and approaches that it will employ to achieve market leadership.
A) details the manner in which the company will pass the three tests of a winning strategy.
B) indicates how the strategy will result in achieving the targeted strategic objectives.
C) clarifies (1) how the business will provide customers with value,and (2) why the business will generate revenues sufficient to cover costs and produce attractive profits.
D) explains how it intends to achieve high profit margins.
E) sets forth the actions and approaches that it will employ to achieve market leadership.
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31
Which of the following questions ought to be used to distinguish a winning strategy from a so-so or flawed strategy?
A) Does the strategy contain a sufficient number of emergent and/or reactive elements?
B) Is the company putting too little emphasis on growth and profitability and too much emphasis on behaving in an ethical and socially responsible manner?
C) Is the strategy built on a company's weakness,or does it require resources that are deficient in the company?
D) Is the strategy well matched to the company's situation,helping the company achieve a sustainable competitive advantage and resulting in better company performance?
E) Does the strategy strike a good balance between maximizing shareholder wealth and maximizing customer satisfaction?
A) Does the strategy contain a sufficient number of emergent and/or reactive elements?
B) Is the company putting too little emphasis on growth and profitability and too much emphasis on behaving in an ethical and socially responsible manner?
C) Is the strategy built on a company's weakness,or does it require resources that are deficient in the company?
D) Is the strategy well matched to the company's situation,helping the company achieve a sustainable competitive advantage and resulting in better company performance?
E) Does the strategy strike a good balance between maximizing shareholder wealth and maximizing customer satisfaction?
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32
Why does a company's strategy tend to evolve over time?
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33
Provide at least two examples of a company's competitively valuable capabilities.
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34
Explain the difference between a company's business model and a company's strategy.
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35
What is the connection between a company's strategy and its quest for sustainable competitive advantage?
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36
A company's realized strategy is made up of
A) deliberate and/or planned initiatives that have proven themselves in the marketplace and newly launched initiatives aimed at further boosting performance.
B) emergent and/or reactive adjustments to unanticipated strategic moves by rivals,unexpected changes in customer preferences,and new market opportunities.
C) tactical plans to imitate the key elements of the strategies employed by rivals.
D) both deliberate and/or planned initiatives that have proven themselves in the marketplace and newly launched initiatives aimed at further boosting performance and emergent and/or reactive adjustments to unanticipated strategic moves by rivals,unexpected changes in customer preferences,and new market opportunities.
E) All of these choices are correct.
A) deliberate and/or planned initiatives that have proven themselves in the marketplace and newly launched initiatives aimed at further boosting performance.
B) emergent and/or reactive adjustments to unanticipated strategic moves by rivals,unexpected changes in customer preferences,and new market opportunities.
C) tactical plans to imitate the key elements of the strategies employed by rivals.
D) both deliberate and/or planned initiatives that have proven themselves in the marketplace and newly launched initiatives aimed at further boosting performance and emergent and/or reactive adjustments to unanticipated strategic moves by rivals,unexpected changes in customer preferences,and new market opportunities.
E) All of these choices are correct.
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37
The elements of a company's business model are
A) its customer value proposition as well as the company's profit formula.
B) its business strategy,its collection of competitively valuable resources,and a strong management team.
C) its deliberate strategy,its emergent strategy,and its realized strategy.
D) its actions to capture emerging market opportunities and defend against threats to the company's business prospects,its actions to strengthen competitiveness via strategic alliances,and its actions to enter new geographic or product markets.
E) management's answers to the questions: Where are we now? Where do we want to go? and How are we going to get there?
A) its customer value proposition as well as the company's profit formula.
B) its business strategy,its collection of competitively valuable resources,and a strong management team.
C) its deliberate strategy,its emergent strategy,and its realized strategy.
D) its actions to capture emerging market opportunities and defend against threats to the company's business prospects,its actions to strengthen competitiveness via strategic alliances,and its actions to enter new geographic or product markets.
E) management's answers to the questions: Where are we now? Where do we want to go? and How are we going to get there?
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38
What is the nitty-gritty issue surrounding a company's business model?
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39
In evaluating proposed or existing strategies,managers should
A) initiate new initiatives even though they don't seem to match the company's internal and external situation.
B) scrutinize the company's existing strategies on a regular basis to ensure they offer a good strategic fit,create a competitive advantage,and result in above-average performance.
C) evaluate the firm's business model at least every three years.
D) ensure core capabilities are incorporated for establishing a competitive advantage.
E) align existing strategies with new strategies to emphasize incremental gains.
A) initiate new initiatives even though they don't seem to match the company's internal and external situation.
B) scrutinize the company's existing strategies on a regular basis to ensure they offer a good strategic fit,create a competitive advantage,and result in above-average performance.
C) evaluate the firm's business model at least every three years.
D) ensure core capabilities are incorporated for establishing a competitive advantage.
E) align existing strategies with new strategies to emphasize incremental gains.
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40
List five elements of an enterprise's business strategy.
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41
Explain what affects a company's ultimate success or failure in the marketplace.
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42
What are the three criteria that determine whether or not a company has a winning strategy?
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43
Explain why some companies get to the top of industry rankings and stay there,while others do not.
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44
Why are capabilities needed to build a sustainable competitive advantage so important to a winning business strategy? Cite one of the company examples in the chapter to illustrate your answer.
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45
What are the three questions that managers can use to distinguish a winning strategy from a so-so or flawed strategy? Briefly explain why each question is important.
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46
Define and explain the importance of the two elements of a company's business model.
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