Deck 9: Enabling the Organization Decision Making

Question 1

The structure of a typical organization is similar to a pyramid, with different levels that require one consistent type of information to assist with all managerial decision making.

Answer 1

False

Question 2

Streamlining information encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performance of daily operational or structured decisions.

Answer 2

False

Question 3

At the operational level, employees develop, control, and maintain core business activities required to run the day-to-day operations.

Answer 3

True

Question 4

A pivot rotates data to display alternative presentations of the data.

Question 5

One of the most important and challenging questions confronting managers today is how to lay the foundation for tomorrow's success while competing to win in today's business environment.

Question 6

Managers use transactional information when making structured decisions at the operational level.

Question 7

Digital dashboards offer consolidation, drill-down, and slice-and-dice capabilities.

Question 8

At the operational level, employees are continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change.

Question 9

At the strategic decision-making level, employees develop, control, and maintain core business activities.

Question 10

Operational decisions or semistructured decisions arise in situations where established processes offer potential solutions.

Question 11

Strategic decisions are highly structured decisions.

Question 12

Asking how many employees are out sick is a type of operational question.

Question 13

A consolidation rotates data to display alternative presentations of the data.

Question 14

A model is a simplified representation or abstraction of reality.

Question 15

Analytics is the science of fact-based decision making.

Question 16

Sensitivity analysis, what-if analysis, optimization analysis, and market basket analysis are the common DSS analysis techniques.

Question 17

MIS support systems rely on models for computational and analytical routines that mathematically express relationships among variables.

Question 18

The manipulation of information to create business intelligence in support of strategic decision making is referred to as OLTP, or online transaction processing.

Question 19

Operational decisions are considered structured decisions.

Question 20

Unstructured decisions occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice.

Question 21

A shopping bot is one of the simplest examples of an intelligent agent.

Question 22

Intelligent systems are various commercial applications of artificial intelligence.

Question 23

Source documents are simplified representations or abstractions of reality.

Question 24

A virtual workplace is a work environment that is not located in any one physical space.

Question 25

Google glass is a wearable computer with an optical head-mounted display (OHMD).

Question 26

Visualization produces graphical displays of patterns and complex relationships in large amounts of data.

Question 27

Source documents are the original transaction records.

Question 28

A neural network is a category of efficiency metrics that attempts to measure the way the human brain works.

Question 29

A digital dashboard produces graphical displays of patterns and complex relationships in large amounts of data.

Question 30

Virtual workplace is the viewing of the physical world with computer-generated layers of information added to it.

Question 31

Investment companies use genetic effectiveness metrics to help in trading decisions.

Question 32

Granularity refers to the level of detail in the model or the decision-making process.

Question 33

A haptic interface uses technology that allows humans to interact with a computer through bodily sensations and movements-for example, a cell phone vibrating in your pocket.A haptic interface is primarily implemented and applied in virtual reality environments and is used in virtual workplaces to enable employees to shake hands, demonstrate products, and collaborate on projects.

Question 34

Fuzzy logic is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure) of the outcome.

Question 35

Neural networks use technology that allows humans to interact with a computer through bodily sensations and movements-for example, a cell phone vibrating in your pocket.

Question 36

Augmented reality is a wearable computer with an optical head-mounted display (OHMD).

Question 37

Fuzzy logic is a mathematical method of handling imprecise or subjective information.

Question 38

Augmented reality is the viewing of the physical world with computer-generated layers of information added to it.

Question 39

Google glass is a work environment that is not located in any one physical space.

Question 40

Mutation is the process within a genetic algorithm of randomly trying combinations and evaluating the success (or failure) of the outcome.

Question 41

When evaluating the six-step decision making process, what occurs during the solution selection step?

A)The process will begin again if the decisions made were incorrect.
B)Definition of the problem as clearly and precisely as possible.
C)Details of every solution possible including ideas that seem farfetched.
D)The solution that best solves the problem is selected.

Question 42

Virtual reality is the viewing of the physical world with computer-generated layers of information added to it.

Question 43

Augmented reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

Question 44

When evaluating the six-step decision making process, what occurs during the solution implementation step?

A)The process will begin again if the decisions made were incorrect.
B)Definition of the problem as clearly and precisely as possible.
C)Details of every solution possible including ideas that seem farfetched.
D)The solution that best solves the problem is selected.

Question 45

Which of the following is not included in the decision-making process?

A)Data collection
B)Solution benchmarking
C)Solution generation
D)Solution test

Question 46

Which of the following is not considered a challenge facing most managers today?

A)Managerial decisions must be made quickly.
B)Strategic decisions need to be made by applying analysis techniques.
C)Artificial intelligence is required by all managers to be successful.
D)Managerial decisions require large amounts of information to analyze.

Question 47

When evaluating the six-step decision making process, what occurs during the problem identification step?

A)The process will begin again if the decisions made were incorrect.
B)Definition of the problem as clearly and precisely as possible.
C)Details of every solution possible including ideas that seem far fetched.
D)The solution that best solves the problem is selected.

Question 48

Which of the following represents the three different levels of a company pyramid from the top to the bottom?

A)Managerial - Strategic - Operational
B)Strategic - Managerial - Operational
C)Operational - Managerial - Strategic
D)Strategic - Operational - Managerial

Question 49

Which of the following is a not a type of organizational information system?

A)Executive information system
B)Decisions support system
C)Analysis processing system
D)Transactional processing system

Question 50

Which of the following would you include as decisions and responsibilities typically found at the operational level of a company?

A)Develop core business activities required to run the day-to-day operations.
B)Control core business activities required to run the day-to-day operations.
C)Maintain core business activities required to run the day-to-day operations.
D)All of these.

Question 51

What must managers be able to do to compete in today's global marketplace?

A)Make decisions to gain competitive advantages.
B)Make decision that can help forecast future business needs.
C)Make decision that can help forecast future business requirements.
D)All of these.

Question 52

Which of the following is an important challenge facing managers today?

A)Making business decision.
B)Solving business problems.
C)Competing to win in today's market.
D)All of these.

Question 53

Which of the following would you include as decisions and responsibilities typically found at the managerial level of a company?

A)Monthly plans
B)Monthly budgets
C)Weekly schedule
D)All of these

Question 54

Managers who must analyze data from 500 hotels to determine when to discount rooms based on occupancy patterns would be placed in which category for managerial decision-making challenges?

A)Managers need to analyze large amounts of information.
B)Managers must make decisions quickly.
C)Managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions.
D)All of these.

Question 55

When evaluating the six-step decision making process, what occurs during the solution test step?

A)The process will begin again if the decisions made were incorrect.
B)Definition of the problem as clearly and precisely as possible.
C)Details of every solution possible including ideas that seem farfetched.
D)None of these.

Question 56

Virtual reality is a computer-simulated environment that can be a simulation of the real world or an imaginary world.

Question 57

Mutation is a mathematical method of handling imprecise or subjective information.

Question 58

A manager who must implement a loyalty program across 500 hotels would be placed in which category for managerial decision-making challenges?

A)Managers need to analyze large amounts of information.
B)Managers must make decisions quickly.
C)Managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions.
D)All of these.

Question 59

An important customer showing up at a hotel that is fully booked and the reservation is missing would be placed in which category for managerial decision-making challenges?

A)Managers need to analyze large amounts of information.
B)Managers must make decisions quickly.
C)Managers must apply sophisticated analysis techniques, such as Porter's strategies or forecasting, to make strategic decisions.
D)All of these.

Question 60

Which of the following represents the structure of a typical organization?

A)Flat line
B)Pyramid
C)Circle
D)Cube

Question 61

Which of the following is considered an operational decision or structured decision?

A)Determining how many employees are out sick.
B)Determining the impact of last month's marketing campaign.
C)Allocating resources to a department for a new system.
D)Monitoring performance of a project team.

Question 62

Bill Schultz works at a high power investment firm in Los Angeles.Bill is responsible for promoting the firm's vision and creating the companywide goals and strategies.He also monitors the overall strategic performance of the company and its direction for future business strategies.At what level of the organizational pyramid would you categorize Bill?

A)Strategic
B)Owner
C)Operational
D)Managerial

Question 63

What is the science of fact-based decision making?

A)Analytics
B)Structured decisions
C)Unstructured decisions
D)Semistructured decisions

Question 64

Which of the following is considered a managerial decision or semistructured decision?

A)Determining how many employees are out sick.
B)Determining the impact of last month's marketing campaign.
C)Investigating why payroll is having problems running.
D)Tracking how much inventory is in the warehouse.

Question 65

Data collection, solution generation, and solution implementation are all concepts associated which of the following processes?

A)The six-step problem solving process.
B)The six-step decision making process.
C)The four-step problem solving process.
D)The four-step decision making process.

Question 66

At which level of an organization do managers develop overall business strategies, goals, and objectives as part of the company's strategic plan?

A)Operational level
B)Managerial level
C)Strategic level
D)All of these

Question 67

Jenny Welch works at a retail store selling sports equipment.Her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees.At what level of the organizational pyramid would you categorize Jenny?

A)Managerial
B)Operational
C)Strategic
D)Owner

Question 68

Which of the following is considered a structured decision or strategic decision?

A)Reordering inventory
B)Deciding to enter a new market
C)Creating the employee weekly staffing schedule
D)Creating the employee weekly production schedule

Question 69

Chuck Biggs has been hired to oversee all of the plans that the city of Denver has created to expand its train transportation system by adding six more lines to the metro area.Chuck will be responsible for planning the project, managing the processes, and finalizing each new line as it is completed.How would you categorize the majority of the decisions Chuck will have to make to complete his job?

A)Unstructured decisions
B)Semistructured decisions
C)Structured decisions
D)Strategic decisions

Question 70

Which of the following key terms represents the types of decisions made at the operational, managerial, and strategic levels of a company?

A)Structured decisions
B)Unstructured decisions
C)Semistructured decisions
D)All of these

Question 71

At which level do managers develop the overall business strategies and monitor the performance of the organization and the competitive business environment?

A)Operational
B)Strategic
C)Managerial
D)Communications

Question 72

At which level of an organization are employees continuously evaluating company operations to hone the firm's abilities to identify, adapt to, and leverage change?

A)Operational level
B)Managerial level
C)Strategic level
D)All of these

Question 73

Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders, fulfilling orders, and ringing in sales.At what level of the organizational pyramid would you categorize Andy?

A)Strategic
B)Owner
C)Operational
D)Managerial

Question 74

The structure of an organization is similar to a pyramid.The different levels require different types of information to assist with which of the following?

A)Decision making
B)Problem solving
C)Opportunity capturing
D)All of these

Question 75

Review the following key terms.Which one defines an operational decision that involves situations where established processes offer potential solutions?

A)Optimization analysis decision
B)Artificial intelligence decision
C)Structured decision
D)Unstructured decision

Question 76

At which level of an organization do employees develop, control, and maintain core business activities required to run the day-to-day operations?

A)Operational level
B)Managerial level
C)Strategic level
D)All of these

Question 77

At which level will a manager use analytics to make decisions?

A)Operational level
B)Managerial level
C)Strategic level
D)All of these

Question 78

What occurs in situations in which a few established processes help to evaluate potential solutions, but not enough to lead to a definite recommended decision?

A)Analytics
B)Structured decisions
C)Unstructured decisions
D)Semistructured decisions

Question 79

What arises in situations where established processes offer potential solutions?

A)Analytics
B)Structured decisions
C)Unstructured decisions
D)Semistructured decisions

Question 80

What occurs in situations in which no procedures or rules exist to guide decision makers toward the correct choice?

A)Analytics
B)Structured decisions
C)Unstructured decisions
D)Semistructured decisions