Deck 13: Technology and Integrated Supply Management

Question 1

Technology is not advanced sufficiently to make industrial robots practical.

Answer 1

False

Question 2

Use of more advanced equipment generally allows companies to use workers with lower skill levels.

Answer 2

False

Question 3

Process technologies lead to operational improvements such as lower costs,faster delivery,and better quality.

Answer 3

True

Question 4

Back-office activities directly involve the customer and require the customer's presence.

Question 5

Decision support systems are primarily focused on the daily transactions at a very tactical level.

Question 6

ERP packages are expensive to install,but they offer the ability to integrate all of a business's functions in one system.

Question 7

Since technology almost certainly leads to improvements,the decision to invest in a new technology is generally very straightforward.

Question 8

The bullwhip effect describes the situation in which variance in demand decreases as you move from downstream to upstream in a supply chain.

Question 9

Technological advances are generally credited with decreasing costs,improving capabilities,and improving quality in business.

Question 10

Because automated equipment reduces variability,technology is often the key to improving quality.

Question 11

Companies that make decisions that appear to be in their own best interests can cause the bullwhip effect.

Question 12

Technology has been used to push the line of visibility toward the back office.

Question 13

The primary justification for investing in new technology is financial,often in the form of a net present value calculation.

Question 14

Processing technologies assist in tracking information related to the manufacturing process.

Question 15

Automated checkout at a grocery store is an example of self-sourcing.

Question 16

The line of customer visibility separates the back-office activities from the front-office activities.

Question 17

The term factory of the future has been applied to a few leading edge facilities where much of the work is paperless and produced in a flexible manufacturing system.

Question 18

A customer does not directly interact with front-office activities.

Question 19

The cost of hardware normally composes the majority of a technology investment.

Question 20

The use of technology to improve services is very similar to the use of technology to improve manufacturing.

Question 21

Adopting new technology generally has a low degree of risk and uncertainty.

Question 22

Identify the major challenge of an ERP system.

A)Connects business departments
B)Connects to suppliers
C)Connects to customers
D)The systems are complex and expensive
E)Reports are based on up to the minute information

Question 23

Automated guided vehicles generally utilize wires in the factory floor to guide driverless vehicles about the plant.

Question 24

Processing technologies do all the following except what?

A)Track information
B)Physically move items
C)Shape material
D)Cut or form material into shape
E)Assemble products

Question 25

The bullwhip effect describes what situation in a supply chain?

A)Variance in demand increases
B)The mean demand increases
C)Variance in demand decreases
D)The mean demand decreases
E)The variance in demand is constant

Question 26

What term describes an activity in services that the customer does not directly interact with or see?

A)Out-of-office activity
B)Front-office activity
C)Back-office activity
D)Pseudo office activity
E)Nondirect service activity

Question 27

What system uses a large,integrated information system to support most organizational processes and data storage needs?

A)CNC
B)FMS
C)MRP
D)CAPP
E)CAD

Question 28

Improvements in productivity and quality are generally a function of advances in technology.

Question 29

Henry Ford's moving assembly is an example of what type of technology?

A)Product technology
B)Process technology
C)Computer technology
D)Automated technology
E)Information technology

Question 30

Business strategy generally has little impact on the success or failure of the implementation of new technology.

Question 31

ATM machines allow banks to shift much of the "back-office" work to the "front office."

Question 32

What term refers to a system that uses computer-controlled equipment to move,package,and store products?

A)Automated guided vehicle system
B)Computer-aided design
C)Computer-aided process planning
D)CNC machines
E)Automated material handling system

Question 33

Training is a key issue related to the success of technology.

Question 34

Select the example of self-sourcing technology below.

A)Table service at a restaurant
B)Home mail delivery
C)Ordering tickets to a show in person
D)Grocery checkout with a cashier
E)Paying bills online

Question 35

Who is generally given credit for the development of the principles of scientific management?

A)Adam Smith
B)Seorge Stephenson
C)Fredrick Taylor
D)Jack Kilby
E)Henry Ford

Question 36

Examples of information technology include RFID,e-mail,instant messaging,and the Internet.

Question 37

The HAL9000 was the first large-scale electronic,digital computer that was capable of being reprogrammed to solve a full range of computing problems.

Question 38

CNC machines require a human operator to change the settings on the machine after each operation.

Question 39

When an ERP system is implemented properly,it connects all areas of a business and can be used to connect the business directly with its suppliers and customers.

Question 40

Which technology does not facilitate warehouse management and transportation management systems?

A)Bar code
B)RFID
C)CAD
D)automatic conveyor belts
E)pick-to-light systems

Question 41

The point at which a customer loses physical sight of the steps in a particular process is known as what?

A)The back-office door
B)The service portal
C)The service viewpoint
D)The front-office counter
E)The line of visibility

Question 42

Product technology describes technology related to what?

A)Product features and characteristics
B)Product production methods
C)Equipment used to make products
D)CNC equipment
E)The use of electronic equipment to store information

Question 43

Which term describes an approach to worker training that focuses on learning as a continuous process and seeks to transform the organization and add value through learning?

A)Informating
B)Automating
C)Empowering
D)Basic training
E)Indoctrinating

Question 44

Which of the following is not an external cause of the bullwhip effect?

A)Variable delivery times
B)Product promotions
C)Incorrect shipment quantities
D)Volume changes
E)Product mix changes

Question 45

Which is not an example of technology used in modern operations management?

A)RFID
B)Bar codes
C)Electronic data processing
D)Quality circles
E)Instant messaging

Question 46

Which of the following is not a risk that is often associated with investments in technology?

A)New technologies may not work
B)New technology may rapidly become obsolete
C)Inflation risk
D)Organizational risk
E)Market place risk

Question 47

What term describes the combination of several individual pieces of equipment that allows materials to be automatically loaded,unloaded,and shaped at machining centers equipped with CNC machine tools?

A)An automated guided vehicle
B)A flexible manufacturing system
C)Automated storage and retrieval systems
D)Computer-aided manufacturing
E)Industrial robots

Question 48

Which of the following is not an example of the operational improvements that often come from new process technologies?

A)Lower depreciation
B)Lower costs
C)Faster delivery
D)Better quality
E)Improved productivity

Question 49

What separates the front-office from the back-office?

A)The office door
B)The line of visibility
C)The cloak of invisibility
D)The mid-office
E)The truncation line

Question 50

In what situation should industrial robots not be used?

A)Dangerous jobs
B)Uncomfortable jobs
C)Dirty jobs
D)Jobs on fragile objects
E)Repetitive jobs

Question 51

Which is not an advantage of an ERP system?

A)Manufacturing can see orders when received.
B)Purchasing keeps abreast of manufacturing needs.
C)Sales can track order status.
D)The accounting system is up-to-date.
E)Many software packages are required.

Question 52

A good rule of thumb is to spend how much on technology training,compared to the amount spent on technology.

A)Half as much
B)About the same
C)Twice as much
D)Ten times as much
E)No such guideline exists

Question 53

Which item is not descriptive of the term "factory of the future"?

A)Work is paperless.
B)Products developed on CAD.
C)Product plans stored using CAD.
D)Parts produced on a FMS.
E)Parts are 100 percent inspected.

Question 54

Who is responsible for the concept of Division of Labor?

A)Adam Smith
B)Frederick Taylor
C)Robert Fulton
D)Henery Ford
E)Jack Kilby

Question 55

For a bank,what would be an example of a back-office process?

A)Opening new account
B)Handling deposits
C)Handling withdrawals
D)Processing checks
E)Answering customer question

Question 56

Which of the following is not an example of general purpose technology used in restaurants?

A)Ovens
B)Refrigerators
C)Dishwasher
D)Automatic drink dispensers
E)Grill

Question 57

How is the role of technology different in services than manufacturing?

A)Less human interaction is needed
B)More general technology is needed
C)it is about the same
D)More automation is needed
E)Technology needs to be customized for Specific service opportunities

Question 58

Which item is generally not considered a benefit of new technology?

A)Reduce costs
B)Increase product variety
C)Improve quality
D)Increase time to market
E)Decrease cycle time

Question 59

When did the U.S.Department of Defense Advanced Research Projects Agency create the foundations for the Internet?

A)1885
B)1911
C)1958
D)1969
E)1989

Question 60

What is a key advantage of a CNC machine tool?

A)Designed to make one part very fast.
B)Setup between parts are fast.
C)Uses a universal tool for all operations.
D)An operator guides the cutting tool very precisely.
E)All of these options are advantages.

Question 61

What is a rule of thumb considering spending on technology?

Question 62

What job functions do ERP systems help manage?

Question 63

What can be done to minimize the bullwhip effect?

Question 64

Identify the key technology the following people are responsible for introducing:
James Watt,Eli Whitney,Gottlieb Daimler,Henry Ford,and the team of Jack Kilby and Robert Noyce.

Question 65

In addition to reduced costs,what are two other common benefits of introducing new technology?

A)Efficiency and reduced labor
B)Product variety and improved quality
C)Design and logistics
D)All are benefits
E)None are benefits

Question 66

Identify several causes of the bullwhip effect.

Question 67

What term describes technologies that assist in tracking information related to the manufacturing process?

A)Processing
B)Logistic
C)Administrative
D)Design
E)Manufacturing

Question 68

What acronym stands for an information system that focuses on external linkages?

A)ERP
B)CAD
C)NCR
D)SRM
E)RFID

Question 69

Identify two challenges or obstacles to implementing an ERP system.

Question 70

Describe the bullwhip effect.

Question 71

Identify five examples of processing technologies.

Question 72

Identify and describe three general types of technology.

Question 73

In order to avoid the bullwhip effect,how should pricing policies be structured with relation to demand?

A)To facilitate steady demand
B)So demand will react rapidly to changes
C)To lag demand
D)To charge what the market will bear
E)Pricing is not a cause of the bullwhip effect

Question 74

Which is not an example of an information transfer that occurs between partners in a supply chain?

A)Purchase orders
B)Invoices
C)Time studies
D)Electronic payments
E)Forecasts

Question 75

What are the benefits of introducing new technologies?