Deck 7: Training Employees

Question 1

Instructional design logically should begin with needs assessment.

Answer 1

True
Explanation: Instructional design logically should begin with needs assessment, the process of evaluating the organization, individual employees, and employees' tasks to determine what kinds of training, if any, are necessary.

Question 2

Training refers to any planned effort by a firm to facilitate the learning of job-related knowledge,skills,or behavior by employees.

Answer 2

True
Explanation: Training consists of an organization's planned efforts to help employees acquire job-related knowledge, skills, abilities, and behaviors, with the goal of applying these on the job.

Question 3

Training programs use case studies to develop employees' management skills.

Answer 3

True
Explanation: Training programs use business games and case studies to develop employees' management skills. A case study is a detailed description of a situation that trainees study and discuss.

Question 4

Effective training objectives include performance standards that are measurable.

Question 5

An experiential program is an example of a presentation method.

Question 6

The last step in the instructional design process involves choosing a training method.

Question 7

In coordination training,team members understand and practice each other's skills so that they are prepared to step in and take another member's place.

Question 8

According to the person analysis method,performance feedback is the only variable that can be affected by training.

Question 9

If a concept involves more than five items,the training program should deliver information in shorter sessions or chunks.

Question 10

Apprenticeship programs can only be sponsored by government agencies.

Question 11

The training technique most widely used in the workplace is behavior modeling.

Question 12

Attending classes is a faster and more efficient method of learning new skills as compared to electronic performance support systems (EPSSs).

Question 13

Action learning uses challenging,structured outdoor activities,which include difficult sports.

Question 14

Readiness for training is a combination of employee characteristics and positive work environment that permit training.

Question 15

For on-the-job training (OJT)programs to be effective,an organization should review OJT practices at companies in similar industries.

Question 16

Social support refers to the ways an organization's people encourage training.

Question 17

Along with physical elements,the training context should include emotional elements.

Question 18

Task analysis determines whether employees are ready to undergo training.

Question 19

Putting together a request for proposal for a training program is a quick process.

Question 20

Presentation methods are preferred over hands-on training methods in helping trainees handle interpersonal issues.

Question 21

A risk of diversity training programs is that they may alienate minorities.

Question 22

Which step of the instructional design process is an organization in control of the least?

A) Assessing needs for training
B) Ensuring readiness for training
C) Planning a training program
D) Implementing a training program
E) Evaluating the results of training

Question 23

Tenrep Technologies is awarded a project that involves working on a new software tool called POPIL,which none of its employees has worked on previously.Tenrep decides to implement a training program to overcome this deficiency.Which of the following will Tenrep use to identify the employees to undergo POPIL training?

A) Person analysis
B) Organization analysis
C) Task analysis
D) Trend analysis
E) Regression analysis

Question 24

Which of the following best describes needs assessment?

A) It is the process of evaluating the organization, individual employees, and employees' tasks to determine what kinds of training are necessary.
B) It is a combination of employee characteristics and positive work environment that permit training.
C) It is a process that evaluates the monetary needs of employees that can motivate them to undertake a training program.
D) It is an application that automates the administration and delivery of a company's training program.
E) It is the process to determine employees' characteristics to ensure their readiness for training.

Question 25

The process of sending employees directly into communities where they have to interact with persons from different cultures,races,and nationalities is known as cultural immersion.

Question 26

The best stage to prepare for evaluating a training program is after the program has been implemented.

Question 27

Marlon Corp.implements a training program to improve the efficiency of its underperforming employees.Three months after the program's implementation,analysis reveals that the program has not made significant contribution either to increasing employee skill levels or increasing their productivity.Andrea,the company's CEO,concludes that the trainers are ineffective and decides they must be replaced.Which of the following,if true,could be used to persuade Andrea against replacing the trainers?

A) Andrea was not the Marlon CEO when the training program was first implemented.
B) Andrea has neither spoken to the trainers nor attended any of their training programs.
C) Employees are unproductive because of an unhealthy work environment and insufficient pay.
D) Employees are unproductive because they lack the basic skills required to perform their jobs.
E) Employees are unhappy about a recent change in the company's organizational structure.

Question 28

The most accurate way to assess training effectiveness is to conduct pretests and posttests and then train all the employees.

Question 29

Faulkner and White Company,a firm that builds enterprise resource planning products for customers,wants to implement training programs for its employees as an HR initiative.Senior management proposes the use of an instructional design process.Which of the following should ideally be Faulkner and White's next step?

A) Task analysis
B) Organization analysis
C) Person analysis
D) Competitor analysis
E) Market analysis

Question 30

Identify the primary variable(s)in a person analysis that can be affected by training.

A) The organization's input
B) Performance feedback
C) The employee's ability and skills
D) Positive consequences to motivate good performance
E) The employee's motivation and attitudes

Question 31

Which of the following consists of an organization's planned effort to help employees acquire job-related knowledge,skills,abilities,and behaviors?

A) Attrition
B) Benchmarking
C) Training
D) Compensation
E) Recruitment

Question 32

Organization analysis looks at training needs in light of the:

A) readiness of employees for training.
B) employee's strategy toward achieving organizational goals.
C) management's support for training activities.
D) monetary incentives the management has promised its employees.
E) severance package deal for a particular batch of employees.

Question 33

Which of the following questions can be answered by performing a person analysis?

A) What are the tasks that require more training?
B) How will the training be carried out?
C) Are employees ready for training?
D) Does the organization have the infrastructure to support training?
E) Are there any impediments to implementing a training program?

Question 34

Orientation training is designed to prepare employees to perform their jobs effectively,learn about the organization,and establish work relationships.

Question 35

Brown Industries,a consumer electronics manufacturer,has six-week on-the-job training programs for employees who move laterally between departments.The aim of the training programs is to educate employees about their new job roles and departments.Brown Industries uses instructional design programs aided by a learning management system to train its employees.Which of the following accurately describes the learning management system utilized at the company?

A) Performa, an application used by the HR department to evaluate job performance
B) Recruit Plus, an application used by the HR department to administer tests to candidates attending interviews at Max and Brown
C) Crimson, an application that automates the process of administering and delivering training to Max and Brown's employees
D) K-Rating, a metric used to evaluate the effectiveness of training programs
E) E-Valuate, a psychometric assessment that evaluates the readiness of employees to learn new skills

Question 36

Which of the following best describes a learning management system?

A) A team of trainers and human resource professionals who are responsible for planning and conducting the training programs in an organization
B) The process of evaluating the organization, individual employees, and employees' tasks to determine what kinds of training, if any, are necessary
C) A software application that automates the administration, development, and delivery of training programs
D) A process for determining the appropriateness of training by evaluating the characteristics of the organization
E) The process of determining individuals' needs and readiness for training

Question 37

_____ refers to a process of systematically developing training to meet specified needs.

A) Role-play
B) Recruitment
C) Simulation
D) Instructional design
E) Organization analysis

Question 38

The HR department at Trevor Communications oversees the recruitment and training of employees at the firm.As the firm grows and recruits more employees,overseeing individual training programs has been come too much for HR staff to handle.Which of the following applications should the HR department use to help with employee training?

A) A customer relationship management system
B) A management information system
C) A learning management system
D) A decision support system
E) An executive decision-making system

Question 39

KYG Instruments,a firm that produces manufacturing equipment for various industries,experiences an influx of new sales employees due to a recent expansion.Despite possessing a vast amount of sales experience,most of the new employees perform poorly.This is because the new recruits possess inadequate technical knowledge about the products sold by KYG.To address the issue,the HR department decides to implement a training program using the instructional design process.As part of the process,the HR department's first step should be to:

A) ensure that sales representatives do not feel undervalued.
B) identify that the sales representatives need technical training.
C) identify senior product engineers to train the sales representatives.
D) chart the methods that should be used to train the sales representatives.
E) announce the objectives of the training program.

Question 40

A customer at Danielle,a French restaurant,complains to Jason,the manager,about a dessert being unacceptable.Jason inspects the dessert and finds that brie,a type of cheese,is overripe and has an ammonia-like taste.When Jason questions the pastry chef,Mario,he acknowledges that he knew the brie was bad.Jason analyzes the situation and concludes that Mario should be put through additional training to avoid such mistakes in the future.Which of the following,if true,would strengthen Jason's decision?

A) Mario contemplated resigning because of his mistake, but Jason did not want to let go of his experienced pastry chef.
B) Mario was unaware that the overripe brie could have been substituted with camembert, another type of cheese.
C) Mario had ill feelings toward Jason because of a recent personal altercation.
D) Mario is only one of two pastry chefs working at the restaurant.
E) Mario was overworked and underestimated the overall effect that the overripe brie would have on the dessert.

Question 41

_____ is the limit on training's effectiveness that arises from the conditions within the organization.

A) Simulation
B) Social support
C) Situational constraint
D) Psychological mindedness
E) Experiential conflict

Question 42

Which of the following processes identifies the knowledge,skills,and behaviors that should be emphasized by training?

A) Person analysis
B) Task analysis
C) Transactional analysis
D) Trend analysis
E) Regression analysis

Question 43

Cognitive ability is defined as the ability of a person to:

A) collect information, organize it, and share it with one's team members.
B) understand the skills of one's team members.
C) climb walls, complete rope courses, climb ladders, or make trust falls.
D) express positive attitudes toward an organization's training programs.
E) use written and spoken language, solve math problems, and use logic to solve problems.

Question 44

Which of the following is a characteristic of task analysis?

A) It does not require knowledge of the work environment.
B) It is independent of time constraints or deadlines.
C) It results in an assessment of employees' readiness for training.
D) It is usually conducted along with person analysis.
E) It helps in determining individuals' needs for training.

Question 45

When using an outside expert,a complete _____ should indicate funding for the project and the process by which the organization will determine its level of satisfaction.

A) cohabitation agreement
B) letter of intent
C) certificate of occupancy
D) articles of incorporation
E) request for proposal

Question 46

Filler Mayo Inc.recognizes the need for providing on-the-job training to employees because whose technical skills are lacking.The company's HR department is tasked with coordinating the entire training process.This function of the HR department at Filler Mayo is called _____.

A) requirements specification
B) training administration
C) training simulation
D) orientation
E) needs analysis

Question 47

Identify a characteristic of effective training objectives.

A) They include disclaimers to prevent exaggerated expectations.
B) They specify the costs associated with the training.
C) They specify the method of performance evaluation.
D) They include the names of the trainers and trainees.
E) They include measurable performance standards.

Question 48

In the context of planning a training program,even though it is time consuming,putting together a _____ is worthwhile because it helps an organization clarify training objectives,compare vendors,and measure results.

A) cohabitation agreement
B) letter of intent
C) certificate of occupancy
D) requirements specification document
E) request for proposal

Question 49

Openze Technology,a firm that manufactures mobile phones,has a three-week training program for all of its new recruits.During the training program,the new employees are constantly encouraged to express their thoughts and ideas.Good ideas are rewarded immediately by the trainers,thereby encouraging active participation.This scenario exemplifies _____.

A) situational constraints
B) employee orientation
C) benchmarking
D) social support
E) experiential programs

Question 50

Which of the following is defined as a combination of employee characteristics and positive work environment that permit training?

A) Organization analysis
B) Benchmarking
C) Learning management system
D) Orientation
E) Readiness for training

Question 51

Phonyton Inc.decides to implement a specialized training program for 200 employees on using a new software application to handle their daily tasks.Philip,the training administrator,decides to hire an external consultant to conduct the training program.However,Larry,the sales manager,believes that hiring an external consultant will add to the mounting costs incurred on implementing the new software.He believes that employees should learn the application using the support documents provided with the software.Which of the following arguments should Philip use to persuade Larry that the decision to hire an external consultant is the best option?

A) Hiring external consultants is cheaper than buying user manuals for all employees.
B) An external consultant is more likely to understand how the application's functionality ties in with the company's internal processes.
C) User acceptance of a software application is possible only when users are trained to use the application.
D) User manuals provided with software applications contain jargon and can be understood only by employees of the IT department.
E) The money spent in implementing the software application will be wasted if the employees do not receive proper training on how to use the application.

Question 52

KTPO Telecom wants to implement an on-the-job training program for its sales staff who are unaware of the technical aspects of the firm's products.The lack of technical knowledge among its sales staff is harming the company's prospects of securing lucrative contracts.Although KTPO's IT team is well versed in various technologies,it is not well suited to handle a training program.However,the best IT trainers in the industry cost more than what KTPO can afford to spend on the training program.This scenario illustrates _____.

A) simulation
B) social support
C) situational constraints
D) psychological mindedness
E) experiential conflicts

Question 53

_____ refers to the ways an organization's people encourage training.

A) Situational constraint
B) Employee orientation
C) Benchmarking
D) Social support
E) Experiential program

Question 54

Readiness for training depends on which of the following broad characteristics of the work environment?

A) Employee ability
B) Employees' incentive package
C) Training curriculum
D) Social support
E) Employee attitude

Question 55

Meryl argues that the situational constraints associated with training in an organization are independent of and do not impact social support.On the other hand,Miguel argues that situational constraints have a significant influence on social support.In the context of readiness for training,whose argument is correct and why?

A) Meryl's argument is correct because situational constraints depend on the conditions within an organization, unlike social support.
B) Miguel's argument is correct because social support does not depend on material factors.
C) Meryl's argument is correct because training programs without situational constraints run smoothly even without social support.
D) Miguel's argument is correct because an organization can encourage training only when it has the means to provide training.
E) Meryl's argument is correct because situational constraints, unlike social support, directly impact training programs.

Question 56

James,the marketing manager for an automobile manufacturer,believes that his subordinates,Jeff and Kevin,lack interpersonal communication skills and suggests that they undergo training.This scenario indicates that James has conducted a(n)_____.

A) institutional analysis
B) market analysis
C) person analysis
D) organization analysis
E) instructional analysis

Question 57

New employees at a pesticide manufacturing company have been producing excessive or inadequate quantities of pesticides,which are toxic in nature.Robin,the firm's HR manager,conducts a person analysis to assess the needs for training these new employees.Which of the following reasons may have prompted Robin to conduct a person analysis?

A) Machinery and other production equipment in the firm's plant pose a hazard to employees operating them.
B) Goals of the firm are more focused on the specific needs of a narrow market segment.
C) Employees of the firm's production department lack clarity in decisions regarding minimum quality levels for manufacturing pesticides.
D) Employees of the firm find it difficult to cope with day-to-day deadlines imposed by the firm.
E) Training programs offered by the firm lack specific goals and methods for measuring their success.

Question 58

Terral Prime,an auditing firm,purchases a management information system called Alpha Duo.Most of Terral's employees are unfamiliar with the functional aspects of Alpha Duo,and management decides to approach external trainers to train its employees.Rebecca,the company's training coordinator,is tasked with finding suitable trainers.Rebecca sends an email,with a document outlining the company's training requirements,to multiple vendors and asks them to provide suitable trainer profiles and cost quotes.What is the document called that Rebecca sends out to training vendors?

A) Request for proposal
B) Articles of incorporation
C) Instructional design
D) Needs assessment form
E) Organization analysis report

Question 59

Adam,a team leader at a business process firm,believes that new employees should have a training session on time management to help them plan their time more efficiently.This scenario indicates that Adam has conducted a(n)_____.

A) institutional analysis
B) task analysis
C) person analysis
D) organization analysis
E) instructional analysis

Question 60

Karen works as a sales manager for Apencience Corp.Karen can read,write,and speak Mandarin,English,and German.She assists top-level management in making business decisions and setting long-term goals for the organization.Which of Karen's abilities is illustrated in this scenario?

A) Emotional intelligence
B) Psychological mindedness
C) Spatial ability
D) Psychomotor skills
E) Cognitive ability

Question 61

Identify the correct statement regarding audiovisual training.

A) It is the best method to establish teams or work groups.
B) It is an example of a hands-on method of training.
C) It can be carried out only in a classroom.
D) It does not allow users to have any control over the presentation.
E) It is not affected by an individual trainer's goals and skills.

Question 62

Identify the training method that is used for conveying facts or comparing alternatives.

A) Hands-on method
B) Presentation method
C) Group-building method
D) On-the-job training program
E) Object class method

Question 63

Russell claims that an apprenticeship prepares one better for a job than an internship.Which of the following,if true,strengthens Russell's claim?

A) Apprentices are paid while interns are not paid.
B) Apprentices, unlike interns, do not have fixed training periods.
C) Unlike interns who mostly file paperwork, apprentices have hands-on experience during training.
D) Unlike interns who are sponsored by educational institutions, apprentices are sponsored by labor unions.
E) Interns are more likely than apprentices to get admonished for their mistakes on the job.

Question 64

Identify the application of hands-on methods in training.

A) Used to manage the performance of teams
B) Used to compare alternatives
C) Used to compare facts
D) Used to establish teams or work groups
E) Used to teach specific skills

Question 65

According to Trevor,when faced with a choice between instructor-led classroom training and computer-based training,an organization must always choose computer-based training.Which of the following,if true,weakens Trevor's claim?

A) Research shows that classroom training is one of the most popular methods of training used around the world.
B) Unlike classroom training that takes place in a physical environment, computer-based training takes place in a virtual world.
C) Some Fortune 500 companies do not use computer-based training to train their employees.
D) The cost of classroom training and computer-based training is comparable.
E) Unlike computer-based training, classroom training involves more interaction and therefore provides a better possibility that trainees will retain the information gained.

Question 66

Peter,a logistics manager,is trained to handle inventories and make procurement decisions in the absence of the purchasing manager.Which of the following training methods was received by Peter?

A) Coordination training
B) Experiential training
C) Behavior modeling
D) Cross-training
E) Action learning

Question 67

Identify the correct statement regarding computer-based training.

A) It is more expensive than classroom instruction.
B) It is difficult to customize for specific training needs.
C) It is not an interactive form of training.
D) It gives a company the flexibility in scheduling training.
E) It is now declining in popularity.

Question 68

Identify the kind of profession that would typically employ an apprentice.

A) Accountant
B) Doctor
C) Carpenter
D) Nurse
E) Lawyer

Question 69

Which of the following training methods uses techniques like lectures,workbooks,video clips,podcasts,and web sites?

A) Group building methods
B) Hands-on methods
C) Presentation methods
D) Object class methods
E) Experiential programs

Question 70

Which of the following statements is true of an apprenticeship?

A) An apprentice does not make any money.
B) An apprentice usually assists a certified tradesperson at the worksite.
C) An apprenticeship does not involve classroom training.
D) An apprenticeship is typically sponsored by an educational institution.
E) An apprenticeship is based on simulations and virtual reality.

Question 71

Which of the following characterizes electronic performance support systems?

A) They provide expert advice when a problem occurs on the job.
B) They automate the administration and delivery of a company's training programs.
C) They determine the appropriateness of training by evaluating the characteristics of the organization.
D) They determine individuals' readiness for training.
E) They identify the tasks that training should emphasize.

Question 72

Which of the following statements is true of an apprenticeship?

A) An apprenticeship does not include any classroom training methods.
B) An apprentice can earn an income while learning a trade.
C) An apprenticeship does not offer hands-on learning and practice.
D) An apprenticeship cannot be sponsored by groups outside the firm.
E) An apprenticeship is mostly used for teaching management and interpersonal skills.

Question 73

Which of the following is a work-study training method that teaches job skills through a combination of on-the-job training and classroom training?

A) Bumping
B) Benchmarking
C) Apprenticeship
D) Co-employment
E) Onboarding

Question 74

Roger,the manager of a car dealership,finds it impossible to train his mechanics on the details of every potential repair problem because of the increasing complexity and variety of today's automobiles.Hence,he provides them with a training program to familiarize them with the basics of engine,emission,and other types of repair,and in case of a particular problem,seek expert advice through an online computer application program.Which of the following learning approaches is being implemented by Roger?

A) E-learning simulation
B) Electronic performance support system
C) Experiential behavior modeling program
D) Virtual reality-based simulation program
E) Myers-Briggs simulation program

Question 75

Identify the correct example of an on-the-job training method.

A) Behavior modeling
B) Simulation
C) Apprenticeship
D) Adventure learning
E) Action learning

Question 76

Keith and his team,employees of an online retailing company,are being trained on cyber surveillance and user security.As part of their training,they are working to identify a solution to the problem of cyber-phishing and data breaches.Which of the following forms of group-building methods is being employed by Keith's team?

A) Cross-learning
B) Action learning
C) Adventure learning
D) Virtual reality
E) Behavior modeling

Question 77

Carla,a student at Cardinal College,is pursuing a degree in international business management.As part of her program at Cardinal College,she is required to work at Wong Consulting for a period of six months,where she will gain experience related to her field.Carla's employment at Wong Consulting is an example of a(n)_____.

A) internship
B) coordination training
C) apprenticeship
D) experiential training program
E) simulation training program

Question 78

Allinall,a firm that specializes in building construction,hires Kyle,an unemployed teenager,to work in its carpentry division.Since Kyle does not have the required skills to work as a carpenter,he is provided training that helps him pick up carpentry skills on the job.Kyle learns by assisting other master carpenters and journeymen.In addition to the skills Kyle acquires,he is paid by Allinall.The form of training exemplified in this scenario is called _____.

A) simulation
B) internship
C) apprenticeship
D) co-employment
E) onboarding

Question 79

Identify the on-the-job training program that is typically funded by an educational institution as a component of an academic program.

A) Internship
B) Coordination training
C) Apprenticeship
D) Experiential training
E) Simulation training

Question 80

Which of the following distinguishes an apprenticeship from an internship?

A) An apprenticeship is an on-the-job training method, whereas an internship is a classroom-based training method.
B) An apprenticeship is an unstructured training method, whereas an internship is a structured training method.
C) An apprenticeship is sponsored by employee unions, whereas an internship is sponsored by educational institutions.
D) Most apprenticeship programs take place in white-color professions, whereas most internship programs occur in blue-collar jobs.
E) An apprenticeship does not provide an income, whereas an internship provides an income while learning a trade.