Deck 22: Business Process

Question 1

Business process management (BPM)integrates all of an organization's business process to make individual processes more efficient.BPM can be used to solve a single glitch or to create one unifying system to consolidate a myriad of processes.

Answer 1

True
Explanation: This is the definition of business process management (BPM).

Question 2

Which of the following represent the managerial approach to reengineering projects?

A) Define the scope, plan, evaluate, analyze, approve, execute
B) Define the scope, evaluate, analyze, plan, approve, execute
C) Define the scope, analyze, evaluate, plan approve, execute
D) Varies depending on the project

Answer 2

C
Explanation: Define the scope, analyze, evaluate, plan, approve, and execute is the managerial approach to reengineering projects.

Question 3

What integrates all of an organization's business process to make individual processes more efficient?

A) Business process modeling
B) Business process model
C) Business process management
D) Business process reengineering

Answer 3

C
Explanation: This is the definition of business process management (BPM).

Question 4

Which of the following is not a business process term?

A) Business process
B) Business process model
C) Business process model tools
D) Business process reengineering

Question 5

Business process modeling (or mapping)is the activity of creating a detailed flow chart or process map of a work process showing:

A) Inputs, tasks, and activities in a structured sequence
B) Resources, tasks, and inputs in a structured sequence
C) Resources, timeframes, and tasks in a structured sequence
D) Inputs, tasks, and costs in a structured sequence

Question 6

Business process modeling (or __________)is the activity of creating a detailed flow chart or process map of a work process showing its inputs,tasks,and activities,in a structured sequence.

Question 7

What is a graphic description of a process,showing the sequence of process tasks,which is developed for a specific purpose and from a selected viewpoint?

A) Business process modeling
B) Business process model
C) Business process management
D) Business process reengineering

Question 8

Which of the following is not one of the important characteristics of business processes?

A) The processes have internal users
B) The processes have external users
C) The processes occur only within organizations
D) The processes occur across organizations

Question 9

What is the analysis and redesign of workflow within and between enterprises?

A) Customer facing process
B) Business process reengineering
C) Continuous process improvement
D) Business process management

Question 10

What is used to create an application that is helpful in designing business process models and also helpful in simulating,optimizing,monitoring,and maintaining various processes that occur within an organization?

A) Business process modeling
B) Business process model
C) Business process management tools
D) Business process reengineering

Question 11

What is the continuous process improvement model?

A) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B) The result in a product or service that is received by an organization's external customer.
C) An invisible process to the external customer but essential to the effective management of a business.
D) The attempts to understand and measure the current process, and make performance improvements accordingly.

Question 12

What is the activity of creating a detailed flow chart or process map of a work process showing its inputs,tasks,and activities,in a structured sequence?

A) Business process modeling
B) Business process model
C) Business process management
D) Business process reengineering

Question 13

What attempts to understand and measure the current process,and make performance improvements accordingly?

A) Customer-facing process
B) Business process reengineering
C) Continuous process improvement model
D) Business process management

Question 14

Which of the following is one of the important characteristics of business processes?

A) The process is cross-departmental
B) The process is based on how work should be done across organizations
C) The process occurs only within organizations
D) The process has internal users only

Question 15

Business process reengineering is the analysis and redesign of workflow within and between enterprises.

Question 16

Which of the following is not one of the three key steps involved in business process improvement?

A) Measure what matters to most customers.
B) Monitor the performance of key individuals.
C) Assign accountability for process improvement.
D) Monitor the performance of key business processes.

Question 17

What is a business process?

A) A standardized set of activities that accomplish a specific task, such as processing a customer's order.
B) The result in a product or service that is received by an organization's external customer.
C) An invisible process to the external customer but essential to the effective management of the business which includes goal setting, day-to-day planning, performance feedback, rewards, and resource allocation.
D) The attempts to understand and measure the current process, and make performance improvements accordingly.

Question 18

What is a standardized set of activities that accomplishes a specific task,such as processing a customer's order?

A) Transaction
B) Business process
C) Expense
D) Marketing

Question 19

Business process management tools are used to create an application that is helpful in designing business process models and also helpful in simulating,optimizing,monitoring,and maintaining various processes that occur within an organization.

Question 20

A set of one or more process models details the many functions of a system or subject area with graphics and text and its purpose is to:

A) Focus attention on the process model interfaces
B) Expose process detail quickly and in a controlled manner
C) Encourage inaccuracies in describing the process model
D) All of these

Question 21

Describe business processes and their importance to an organization.

Question 22

A business process model is a graphic description of a __________,showing the sequence of process tasks,which is developed for a specific purpose and from a selected viewpoint.

Question 23

A business ____________ is a standardized set of activities that accomplish a specific task,such as processing a customer's order.

Question 24

Business process reengineering is the analysis and redesign of _________ within and between enterprises.

Question 25

Compare the continuous process improvement model and business process reengineering.

Question 26

Continuous process improvement model attempts to understand and _________ the current process,and make performance improvements accordingly.

Question 27

Define business process reengineering and explain how an organization can use IT to transform its business.

Question 28

Describe business process models and their importance to an organization.

Question 29

Business processes transform a set of inputs into a set of ___________ for another person or process by using people and tools.

Question 30

Explain business process management along with the reason for its importance to an organization.