Deck 1: Business Driven Technology

Question 1

Cheryl Steffan is the operations manager for Nature's Bread Company,which specializes in providing natural products for health-conscious individuals.Cheryl is responsible for compiling,analyzing,and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day.Which of the following is an example of a piece of data Cheryl would be using to successfully perform her job?

A) Craig Newmark customer number is 15467.
B) Compare the costs of supplies, including energy, over the last five years to determine the best-selling product by month.
C) Best-selling product by day.
D) Best-selling product changes when Tony, the best baker, is working.

Answer 1

A
Explanation: Data are raw facts that describe the characteristics of an event or object. Data for Cheryl would include 'Craig Newmark customer number is 15467'.

Question 2

Cheryl Steffan is the operations manager for Nature's Bread Company,which specializes in providing natural products for health-conscious individuals.Cheryl is responsible for compiling,analyzing,and evaluating daily sales numbers to determine the company's profitability and forecast production for the next day.Which of the following is an example of the type of information Cheryl would be using to successfully perform her job?

A) Craig Newmark is customer number 15467.
B) Compare the costs of supplies, including energy, over the last five years to determine the best-selling product by month.
C) Best-selling product by day.
D) Best-selling product changes when Tony, the best baker, is working.

Answer 2

C
Explanation: Best-selling product by day is an example of information.

Question 3

Successful companies today operate cross-functionally,integrating the operations of all departments.

Answer 3

True
Explanation: Successful companies today operate cross-functionally, integrating the operations of all departments.

Question 4

MIS is a tool that is most valuable when it leverages the talents of people who know how to use and manage it effectively.

Question 5

Which of the following provides an example of information?

A) Who is customer number 12345XX?
B) What is product number 12345XX?
C) What customer number is Bob Smith?
D) What is my worst-selling product?

Question 6

Data is useful for understanding individual sales,but to gain deeper insight into a business,data needs to be turned into information.Which of the following offers an example of turning data into information?

A) Who are my best customers?
B) What is my best-selling product?
C) What is my worst-selling product?
D) All of these

Question 7

An overview of systems thinking includes input,process,output,and finances.

Question 8

The information age is the present time,during which infinite quantities of facts are widely available to anyone who can use a computer.

Question 9

Common departments found in an organization include accounting,management information systems,operations management,and delivery.

Question 10

Information technology equals business success and innovation.

Question 11

Companies today are successful when they combine the power of the information age with traditional business methods.

Question 12

Business intelligence is information collected from multiple sources.Which of the following provides an example of a source that would be included in business intelligence?

A) Suppliers.
B) Customers.
C) Competitors.
D) All of these.

Question 13

Which of the following provides an example of data?

A) Who are my best customers?
B) What is my best-selling product?
C) What is my worst-selling product?
D) Who is customer number 12345XX?

Question 14

Why do students need to study information technology?

A) Information technology is everywhere in business.
B) Information technology is rarely discussed in business.
C) Information technology is rarely used in organizations.
D) Information technology is found in only a few businesses.

Question 15

For an organization to succeed,every department or functional area must work independently to be most effective.

Question 16

Three key resources - people,information,and information technology (in that order of priority)- are inextricably linked.If one fails,they all fail.

Question 17

Which of the following is not a topic associated with the information age?

A) Collection of data.
B) Storage of data.
C) College statistics for data.
D) Use of data.

Question 18

Which of the following is not included as one of Friedman's 10 forces that flattened the world?

A) Systems thinking.
B) Outsourcing.
C) Informing.
D) Supply-chaining.

Question 19

Which of the following is considered information?

A) Quantity sold
B) Date sold
C) Best-selling item by month
D) All of these

Question 20

Which of the following is considered data?

A) Quantity sold
B) Best customer by month
C) Best-selling item by month
D) Worst-selling item by month

Question 21

When Friedman describes Globalization 3.0,he discusses 10 forces that ________ the world.

A) increased
B) shrunk
C) prioritized
D) flattened

Question 22

Which of the following is typically performed by the sales or marketing department?

A) Manage enterprise-wide processes.
B) Maintain employment policies.
C) Manage cross-enterprise processes.
D) Maintain transactional data.

Question 23

What is the name of a company's internal MIS department?

A) Management information systems (MIS)
B) Information systems (IS)
C) Information technology (IT)
D) All of these

Question 24

Greg works for Geneva Steel Corporation.Greg's duties include managing the overall processes for the company and transforming the steel resources into goods.Which department would Greg most likely work in?

A) Accounting Manager.
B) Operations Manager.
C) Marketing Manager.
D) CIO.

Question 25

How does the text recommend that a company operate if it wants to be successful in the information age?

A) Functionally independent between departments.
B) Interdependently between departments.
C) Together as one department with little or no independence.
D) Each department acting as its own individual business unit.

Question 26

How are the majority of companies today typically organized?

A) By departments or functional areas.
B) By departments or financial areas.
C) By degree or financial areas.
D) All of these.

Question 27

Which of the following is included as one of Friedman's 10 forces that flattened the world?

A) Wireless technologies.
B) Global-warming effects.
C) Social environmental technologies.
D) Hazardous waste environmental impacts.

Question 28

What is data converted into a meaningful and useful context?

A) Competitive intelligence.
B) Information.
C) Buyer power.
D) First-mover advantage.

Question 29

As companies move from data to knowledge,they start to include more and more variables for analysis,resulting in better,more precise support for _____________.

A) decision making
B) problem solving
C) both decision making and problem solving
D) None of these

Question 30

Information technology can enable departments to more efficiently and effectively perform their core _____________.

A) facts
B) feedback mechanisms
C) business operations
D) media issues

Question 31

The department within a company that records,measures,and reports monetary transactions is called _______________.

A) accounting
B) marketing
C) finance
D) operations Management

Question 32

Which of the following represents the relationship between functional areas in a business?

A) Independent
B) Autonomous
C) Interdependent
D) Self-sufficient

Question 33

Which of the following statements is true?

A) IT equals business success.
B) IT equals business innovation.
C) IT represents business success and innovation.
D) IT enables business success and innovation.

Question 34

The sales department needs to rely on information from operations to understand _________.

A) inventory
B) customer orders
C) demand forecasts
D) All of these.

Question 35

What is information collected from multiple sources - such as suppliers,customers,competitors,partners,and industries - that analyzes patterns,trends,and relationships for strategic decision making?

A) Supplier's intelligence.
B) Social intelligence.
C) Employee intelligence.
D) Business intelligence.

Question 36

The department within a company that performs the function of selling goods or services is called _______________.

A) marketing
B) sales
C) finance
D) operations Management

Question 37

Most companies are organized by departments or functional areas.Which of the following is not a common department found in a company?

A) Accounting.
B) Payroll.
C) Marketing.
D) Human Resources.

Question 38

The department within a company that supports sales by planning,pricing,and promoting goods or services is called ___________.

A) sales
B) operations Management
C) accounting
D) marketing

Question 39

Which of the following represents the department that maintains policies,plans,and procedures for the effective management of employees?

A) Human Resources.
B) Sales.
C) Employee Resources.
D) Employee Relations.

Question 40

Which of the below is the key term that defines the confirmation or validation of an event or object?

A) Buyer power.
B) Data.
C) Fact.
D) Entry barrier.

Question 41

Which four elements are included in systems thinking?

A) Output, Process, Feedback, and Accounting.
B) Process, Output, Operations, and Accounting.
C) Input, Process, Output, and Feedback.
D) Input, Output, Sales, and Feedback.

Question 42

Consider a washing machine as a system.Which of the following represents feedback?

A) The dirty clothes, water, and detergent.
B) The clean clothes.
C) The wash and rinse cycle.
D) The light indicating that the washer is off balance and has stopped.

Question 43

Shelby Black runs a successful hair salon in downtown Los Angeles.One of Shelby's tasks is to input positive and negative customer reviews into her computer system.What type of information is Shelby gathering?

A) Feedback.
B) Processing.
C) Output management.
D) Sales processing.

Question 44

Consider an oven as a system.Which of the following represents feedback?

A) The uncooked food.
B) The cooked food.
C) A light indicating that the oven has reached the preheated temperature.
D) The oven running at 350 degrees for 20 minutes.

Question 45

MIS can be an important enabler of business success and innovation.Which of the below statements is accurate when referring to MIS?

A) MIS equals business success and innovation.
B) MIS represents business success and innovation.
C) MIS is not a valuable tool that leverages talent.
D) MIS is a valuable tool that can leverage the talents of people who know how to use and manage it effectively.

Question 46

Consider an oven as a system.Which of the following represents the input?

A) The uncooked food.
B) The cooked food.
C) A light indicating that the oven has reached the preheated temperature.
D) The oven running at 350 degrees for 20 minutes.

Question 47

MIS is a business function.Which of the following does MIS perform to help aid the company in decision making and problem solving?

A) Moves information about people.
B) Moves information about processes across the company to improve systems.
C) Moves information about products.
D) All of these.

Question 48

Consider a washing machine as a system.Which of the following represents the process?

A) The dirty clothes, water, and detergent.
B) The clean clothes.
C) The wash and rinse cycle.
D) The light indicating that the washer is off balance and has stopped.

Question 49

Which of the following provides an accurate definition of systems thinking?

A) A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs, while continuously gathering feedback on each part.
B) A way of monitoring individual components, including an input, the process, and an output, while continuously gathering feedback on the entire system.
C) A way of monitoring the entire system by viewing multiple inputs being processed or transformed to produce outputs, while continuously gathering feedback on the entire system.
D) A way of monitoring singular parts of a system by viewing a single input that is processed or transformed to produce an entire system that is continuously monitored to gather feedback on each individual part.

Question 50

Consider a washing machine as a system.Which of the following represents the inputs?

A) The dirty clothes, water, and detergent.
B) The clean clothes.
C) The wash and rinse cycle.
D) The light indicating that the washer is off balance and has stopped.

Question 51

Which of the following does not offer a good example of a system?

A) A car.
B) A laptop.
C) The light-rail tram.
D) A pencil.

Question 52

Consider a washing machine as a system.Which of the following represents the output?

A) The dirty clothes, water, and detergent.
B) The clean clothes.
C) The wash and rinse cycle.
D) The light indicating that the washer is off balance and has stopped.

Question 53

One challenge that companies today sometimes have is that they are departmentalized and the departments act independently of each other.One solution that can help a company work interdepartmentally includes ___________.

A) System processes
B) Human resources
C) Management information systems
D) Resource information systems

Question 54

What is a way of monitoring the entire system in a company by viewing the multiple inputs being processed to produce outputs?

A) Feedback thinking.
B) Systems thinking.
C) Output management.
D) Operational thinking.

Question 55

Consider oven as a system.Which of the following represents the output?

A) The uncooked food.
B) The cooked food.
C) A light indicating that the oven has reached the preheated temperature.
D) The oven running at 350 degrees for 20 minutes.

Question 56

A system is a collection of parts that link to achieve a common purpose.Systems thinking is a way of monitoring ________________.

A) the entire system
B) a division within the sales role
C) the executive team
D) the company's competitors

Question 57

MIS is a business function,like accounting or sales,which moves information about people,products,and processes across the company to facilitate decision making and problem solving.What does MIS stands for?

A) Management Information Strategy.
B) Management Intelligence System.
C) Management Information Systems.
D) Management Information Strategist.

Question 58

Consider an oven as a system.Which of the following represents the process?

A) The uncooked food.
B) The cooked food.
C) A light indicating that the oven has reached the preheated temperature.
D) The oven running at 350 degrees for 20 minutes.

Question 59

A system is a collection of parts that link together to ___________.

A) monitor the company.
B) gather experience.
C) achieve a common purpose.
D) implement solutions.

Question 60

Feedback is information that returns to its original transmitter and modifies the transmitter's actions.What would the original transmitter include?

A) Input, Transform, Output.
B) Input, Transform, Outnumber.
C) Output, Input, Performer.
D) Input, Process, Transform.

Question 61

____________ information systems is a business function which moves information about people,products,and processes across the company to facilitate decision making and problem solving.

Question 62

Consider a home theater system.Which of the following represents the input(s)?

A) The DVD player, DVD movie, speakers, TV, and electricity.
B) Playing the movie, including the audio through the speakers and the video on the TV.
C) A message stating that the disk is dirty and cannot be played.
D) Spinning the disk to play, pause, rewind, or fast forward.

Question 63

The __________ department tracks strategic financial issues,including money,banking,credit,investments,and assets.

Question 64

A ____________ is the confirmation or validation of an event or object.

Question 65

____________ are raw facts that describe the characteristics of an event or object.

Question 66

The __________ management department in a company manages the process of converting or transforming resources into goods or services.

Question 67

Companies are organized by departments.The __________ department is responsible for maintaining records,measures,and reports of monetary transactions.

Question 68

Consider a home theater system.Which of the following represents the process?

A) The DVD player, DVD movie, speakers, TV, and electricity.
B) Playing the movie, including the audio through the speakers and the video on the TV.
C) A message stating that the disk is dirty and cannot be played.
D) Spinning the disk to play, pause, rewind, or fast forward.

Question 69

The __________ department maintains policies,plans,and procedures for a company.

Question 70

____________ is data converted into a meaningful and useful context.

Question 71

____________ is information that returns to its original transmitter and modifies the transmitter's actions.

Question 72

Consider a home theater system.Which of the following represents the output(s)?

A) The DVD player, DVD movie, speakers, TV, and electricity.
B) Playing the movie, including the audio through the speakers and the video on the TV.
C) A message stating that the disk is dirty and cannot be played.
D) Spinning the disk to play, pause, rewind, or fast forward.

Question 73

Explain systems thinking and how management information systems enables business communications.

Question 74

Describe the information age and the differences between data,information,business intelligence,and knowledge.

Question 75

A __________ is a collection of parts that link to achieve a common purpose.

Question 76

Consider a home theater system.Which of the following represents the feedback?

A) The DVD player, DVD movie, speakers, TV, and electricity.
B) Playing the movie, including the audio through the speakers and the video on the TV.
C) A message stating that the disk is dirty and cannot be played.
D) Spinning the disk to play, pause, rewind, or fast forward.

Question 77

Top managers use __________ intelligence to define the future of the business,analyzing markets,industries,and economies.

Question 78

Identify the different departments in a company and why they must work together to achieve success.