Deck 4: Ethics and Social Responsibility in Marketing

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Question
Researchers have identified numerous factors that influence ethical marketing behaviour and they include each of the following EXCEPT:

A)societal culture and norms
B)business culture
C)industry practices
D)an individual's underlying personality traits
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Question
A recent study of American and Canadian entrepreneurs on ethical perceptions found that _____ of both considered it was unethical to blame an error on innocent co-workers.

A)45 percent
B)50 percent
C)75 percent
D)100 percent
Question
A company interviews a very qualified female for a business sales position.She is more qualified than any males who have been interviewed.However,the company knows that some male purchasing agents prefer to deal with a male salesperson,and so they hire a less qualified male applicant.This action would normally be considered:

A)ethical but illegal.
B)unethical and illegal.
C)ethical and legal.
D)unethical but legal.
Question
Which target market event does Evergreen Memories primarily focus on?

A)Weddings
B)Birthdays
C)Anniversaries
D)Funerals
Question
Ethics are the:

A)religious tenets of the country or ethnic region you live in.
B)social norms of a nation, community, or family.
C)laws of society that define a person's beliefs and behaviours.
D)moral principles and values that govern the actions and decisions of an individual group.
Question
A real estate agent sells a high-rise condo unit to a customer,primarily because the customer loves the city view from the condo windows.The agent shows the customer a promotional leaflet suggesting that there will be no further construction in the area for quite some time but knows that in one year another high-rise will be built,effectively blocking the view so important to the customer.The agent decides not to give that information to the customer.This action would normally be considered:

A)ethical but illegal.
B)unethical and illegal.
C)ethical and legal.
D)unethical but legal.
Question
Evergreen Memories has found a successful niche by leveraging which consumer trend?

A)Interest in sustainability and eco-friendliness
B)Low cost gifts
C)Buying local
D)Interest in ethical companies
Question
A Canadian business was conducting operations overseas where they were caught bribing officials in order to win engineering projects.Bribing is against Canadian society's values and standards.In essence,what did this business break?

A)ethics
B)cultural norms
C)industry practices
D)laws
Question
Which of the following statements accurately distinguishes between laws and ethics?

A)Laws reflect the beliefs of the majority, and ethics reflect the beliefs of smaller individual segments of society.
B)Ethics deal with religious and moral beliefs, and laws deal with social, economic, and environmental behaviours.
C)Ethics deal with internal (personal) issues, and laws deal with external (social) issues.
D)Ethics deal with personal and moral principles while laws are society's values and are enforceable in the courts.
Question
A company uses a technique called "price gouging".This action would normally be considered:

A)ethical but illegal.
B)unethical and illegal.
C)ethical and legal.
D)unethical but legal.
Question
Socially responsible companies often are known by which "tagline"?

A)"A green business makes more green"
B)"Do well by doing good"
C)"Do good by doing well"
D)"If we can do it, so can you"
Question
All Canadian companies must abide by established business laws for operation,which include financial reporting and employment standards.These laws are:

A)a specific set of behaviours a given society considers to be ethical.
B)society's values and standards that are enforceable in the courts.
C)the agreed upon code of behaviour for a given nation, community, religious group, or family unit.
D)written documentation of a prescribed set of behaviours.
Question
Evergreen Memories' products serve benefit the environment in three major ways,they are:

A)clean the air, fight global warming, and prevent soil erosion
B)clean the air, prevent soil erosion, and retain moisture in the soil
C)clean the air, fight global warming, and retain moisture in the soil
D)fight global warming, prevent soil erosion, and retain moisture in the soil
Question
Evergreen memories has seen a boost in business from businesses wanting to use their products as part of which aspect of their marketing program?

A)product
B)distribution
C)promotion
D)pricing
Question
Several companies meet and agree to bid rigging for sealed tendered government contract work.Bid rigging is:

A)ethical but illegal.
B)unethical and illegal.
C)ethical and legal.
D)unethical but legal.
Question
The moral principles and values that govern the actions and decisions of an individual or group are known as:

A)Laws
B)Religious precepts
C)Ethics
D)Social norms
Question
The Ronald McDonald House creates an environment for their staff and guests that includes guidelines such as 'treating everyone how you would like to be treated.' This guideline is referred to as a good:

A)Law
B)Ethic
C)Business principal
D)Regulation
Question
Margot,at Evergreen Memories,recognized that Canadians were stuck in a culture she termed as:

A)green-focused
B)waste-noters
C)throwaway
D)eco-conscious
Question
Many media today use pay-to-vote polls (in which respondents use a 900 telephone number to vote "yes" or "no" on a current issue)as a means of generating viewer or listener interest.The Research Industry Coalition (RIC)has asked all media to acknowledge the questionable validity of such polls by informing viewers or listeners that the results are NOT representative of the population but are just a frequency distribution of those who call when the media report the results.If a television station chooses not to make viewers aware of the shortcomings of the poll,its business practice would fall into which of the following categories?

A)ethical but illegal
B)ethical and legal
C)unethical and illegal
D)unethical but legal
Question
Which of the following is NOT a possible reason why the state of perceived ethical business conduct is at its present level?

A)there is increased pressure on businesspeople to make decisions in a society characterized by diverse value systems
B)there is a growing tendency for business decisions to be judged publicly by groups with different values and interests
C)the public's expectations regarding ethical business behaviour have increased
D)there is less pressure on businesspeople to make decisions in a society characterized by diverse value systems
Question
In various communities and businesses,culture serves as a socializing force that employees and residents explicitly and implicitly abide by.In essence,culture is helping to shape what is:

A)the will of the largest minority in a society.
B)morally right and just.
C)the considered opinion of a society's elders.
D)exclusively the law of the lan
Question
A small high tech firm doesn't have the financial resources to pay a licensing fee to use a patented technology in the design of its new computer technology but uses it none-the-less.This is an example of an act that is:

A)ethical but illegal.
B)ethical and legal.
C)unethical and illegal.
D)unethical but legal.
Question
Business culture affects ethical conduct both in the exchange relationship between sellers and buyers and in the:

A)competitive behaviour among sellers.
B)competitive behaviour between unrelated industries.
C)price, service, and product responsibility to the ultimate consumer.
D)accountability of buyers and sellers to federal and state legislation.
Question
The goal of Transparency International is to rank businesses and countries according to which of the following?

A)bribery
B)unsafe products
C)sustainability
D)corporate stealing
Question
Consumers have witnessed numerous instances in the brokerage (insider trading),insurance (deceptive sales practices),and defence (bribery)industries going awry but where executives from these firms argues that they were simply behaving in a manner consistent with others in their industry.This corporate behaviour might mean that these firms:

A)are taking full blame for their actions.
B)will accept punishment for their actions if the punishment is determined by members of their industry.
C)believe they should be punished only if everyone else in their industry is.
D)attribute their actions to business culture.
Question
A large investment bank has been notified by the Securities and Exchange Commission that several of its sales and trading officials may face charges for taking inflated commissions -in exchange for providing information on IPO shares in 1999 and 2000.This plus many other allegations caused the bank to release the following statement: "Our business dealings follow an accepted code of conduct in our industry." This statement means the bank executives:

A)are taking full blame for its actions.
B)will accept punishment for their actions if the punishment is determined by members of their industry.
C)believe they should be punished only if everyone else in their industry is.
D)attribute the bank's action to business culture.
Question
Which of the following is NOT considered to be a factor influencing ethical behaviour?

A)societal culture and norms
B)business culture
C)industry practices
D)government legislation
Question
The effective rules of the game,the boundaries between competitive and unethical behaviour,and the codes of conduct in business dealings in business activities are collectively referred to as

A)Societal norms
B)Cultural modes and mores
C)Business cultures
D)Fair trade practices
Question
In a study of Canadian and American entrepreneurs,researchers found that American entrepreneurs found which of the following more ethical,in comparison to Canadian entrepreneurs?

A)use company services for personal use
B)take a 'loan' out on behalf of the company
C)there is no difference between the two sets of entrepreneurs
D)use the business to obtain bank credit for personal use
Question
Making counterfeit copies of Rolex watches,Mont Blanc fountain pens,Prada purses and other international brands is pervasive in China because it is so easy to get away with it.Laws protecting intellectual property are unclear and sporadically enforced.Even when they are applied,sanctions are minimal,typically consisting of confiscation,a warning,a public apology,and perhaps a fine (negotiated,of course).Moreover,copying enjoys a long tradition in China and does not carry a stigma.Copying a masterpiece was historically considered an art form in its own right,and Chinese students have been taught for centuries to copy their teachers as accurately as possible before attempting to create.A business introducing a product into China needs to know that _____ may lead to trademark infringements.

A)societal culture and norms
B)opinion leaders
C)antecedent states
D)organizational culture and expectations
Question
If numbers from the state-run China National Network Information Center (CNNIC)are correct,China has more than 17 million Internet users as of June 2000.The Chinese government is filtering,tracing,and monitoring everything Chinese users do online as it looks for dissidents.Yahoo!,a U.S.Internet service provider,excludes correspondence related to human rights,democracy,or Tibetan freedom transmission to and from China so it will not lose its ability to operate in China.By self-regulating communication to and from China,Yahoo! is acting:

A)ethically but illegally.
B)ethically and legally.
C)unethically and illegally.
D)unethically but legally.
Question
As the use of the Internet grows around the world,understanding between countries must be reached so that there can be as easy an exchange of ideas and information as possible.One important issue is opt-in versus opt-out.All European websites have opt-in policies,and U.S.websites have opt-out policies.Opt-in means customers must ask to be involved in data collection and marketing while opt-out companies automatically include customers in data collection unless the customer specifically asks not to be included.Europeans and European businesses believe it is unethical to invade someone's privacy.American businesses do it all the time because Americans are not nearly as protective of their right to privacy.What ethical factor is illustrated by this example?

A)societal culture and norms
B)business culture
C)industry practices
D)organizational culture and expectations
Question
A computer program aimed at car dealers shows financing outcomes that misstate taxes and interest.The computer company agrees the program misleads buyers,but says it will provide what dealers want as long as it is not against the law.This is an example of an act that is:

A)ethical but illegal.
B)ethical and legal.
C)unethical and illegal.
D)unethical but legal.
Question
Desjardins Group is one of Canada's Top Corporate Citizens,for example,their CEO's compensation is also tied to sustainability-related performance targets.This is just one example of how Desjardins Group is demonstrating:

A)corporate social responsibility
B)executive compensation strategy
C)corporate sustainability
D)corporate compensation
Question
In Korea,copying is quite common and according to international trade officials,many Koreans have the idea that the thoughts of one person should benefit all,and the Korean government rarely prosecutes infringements._____ may lead to copyright infringements.

A)societal culture and norms
B)opinion leaders
C)antecedent states
D)organizational culture and expectations
Question
Those employees that report unethical or illegal actions of their employers are known as:

A)whistle-blowers
B)corporate employees
C)business heros
D)transparency champions
Question
Which of the following is considered to be a positive factor that influences ethical behaviour?

A)societal culture and norms
B)organizational structures
C)Revenue Canada
D)federal agencies
Question
First Nations of Canada are very concerned about the disconnect of their ancestor's culture and the culture of their children growing up today in the 21st century.Culture refers to:

A)the set of values, ideas, and attitudes of a homogenous group of people that are transmitted from one generation to the next.
B)the music, art, theatre, etc.that reflects the values of an entire nation.
C)the learned behaviours of a specific racial, ethnic, or religious group based on ethics and protected by laws.
D)the combination of beliefs and behaviours accepted as correct regardless of a person's age, sex, race, or religion.
Question
Fiji Water has created a perception by wanting to be viewed green or environmentally friendly by depicting a lush tropical landscape as the label on their water,despite shipping their water several tens of thousands of miles by ship,plane,train,and truck to reach the store shelf.They can be said to be engaged in:

A)environmental deception.
B)greenwashing.
C)social deception.
D)green marketing.
Question
When the procurement officer at a local municipality accepted lavish gifts from a road construction firm,who had just recently submitted a Request for Proposal for a published contract,this is an example of:

A)an activity that is legal and ethical.
B)caveat emptor.
C)an activity that is illegal but ethical.
D)bribery.
Question
All of the below are items that describe the codification of ethics between buyers and sellers,except:

A)the right to be right
B)the right to be heard
C)the right to choose
D)the right to safety
Question
Economic espionage is:

A)the destruction of a competitor's goods or services through physical damage of property or damage to their reputation.
B)the clandestine collection of trade secrets or proprietary information about a company's competitors.
C)knowledge of wrong doing within a firm that goes unreported in order to better a worker's personal standing in the firm.
D)fraudulent activities by a firm whereby the consumer is intentionally sold inferior goods or provided with inferior services for the sake of a larger profit.
Question
It was consumer complaints about late-night and repeated calls by telemarketers that led to greater limitations on telemarketing practices which best addresses a consumer's:

A)right to choose.
B)right to be informed.
C)right to be heard.
D)right to safety.
Question
P.T.Barnum was a 19th century businessman who made fortunes displaying oddities at his museum.Some were really freaks of nature; others were man-made like the white horse with a horn glued in the middle of his forehead.When asked if it were right not to tell people the bearded lady was actually a man,Barnum might have replied with which of the following?

A)modus operandi
B)caveat emptor
C)de facto marketing
D)e pluribus unum
Question
With new changes to privacy concerns,many websites (such as reuters.com)now provide a notice that Cookies are used to track visitors clicks and browsing habits.This notification was driven by consumer's:

A)right to choose.
B)right to be informed.
C)right to be treated courteously.
D)right to safety.
Question
When Toysmart.com filed for bankruptcy in June 2000,it listed its customer database as one of its assets even though it had assured its customers it would never disclose their information to any third party.People who had purchased from Toysmart and were a part of its database were upset when they learned that their private information was being treated as property that was for sale.These customers believed that they should know how their private information would be used.In other words,Toysmart's former customers had a:

A)right to choose.
B)right to be informed.
C)right to be treated courteously.
D)right to safety.
Question
Recognizing the issue of greenwashing,the Canadian government developed ECOLOGO,this is helping Canadians to make informed choices about:

A)genuine environmentally sustainable products
B)companies not to buy from
C)companies that use child-labour
D)companies that are not environmentally friendly
Question
When a company places numerous "eco-friendly" labels from third party companies on their product,despite not being an environmentally responsible company,this is known as

A)social deception.
B)green marketing.
C)greenwashing.
D)unethical packaging.
Question
Another expression for the term caveat emptor is:

A)let the buyer beware.
B)the right to choose.
C)the thoughts of one person should benefit all.
D)the greatest good for the greatest number.
Question
With respect to the rights of consumers,which of the following is NOT specified in the codification of ethics between buyers and sellers in Canada?

A)the right to be informed
B)the right to be heard
C)the right to have fair prices
D)the right to safety
Question
Recently,Facebook found itself in hot water with its users when it was discovered that the company intended to use personal data on its users to attract advertisers.In other words,Facebook's customers had a:

A)right to happiness.
B)right to safety.
C)right to be treated courteously.
D)right to be informed
Question
A new soft drink manufacturer wanted to have their new beverage placed at the front of the main drink aisle at a local grocery store.The grocery store asked to receive an at-cost discount on the new soft drink,in order for them to place it at the front of the aisle.This is an example of:

A)kickbacks.
B)economic espionage.
C)caveat emptor.
D)slotting allowances.
Question
A company has recognized that 1 in 1000 of their products may default resulting in a non-harmful outcome for the user.This threshold is below their standards to issue a product recall.Instead they place a sticker on their product informing the user of the potential issue.What has the company just done?

A)employed caveat emptor
B)issued a warning of potential injury
C)ruined their chances of profit
D)demonstrated eco-friendliness
Question
When Tom went to buy a necklace,he decided to buy it from a pawnshop rather than a jewelry store.He congratulated himself when he saw the number of stones he had purchased for $300.The necklace turned his fiancée's neck green,and the "diamonds" turned out to be zirconium.Tom should have remembered:

A)the iceberg principle.
B)e pluribus unum.
C)de facto marketing.
D)caveat emptor
Question
The Canadian privacy commissioner recently forced Facebook to update their privacy settings and better inform visitors of what they are and are not sharing publically and privately.This request was driven by consumer's:

A)right to be informed.
B)right to safety.
C)right to be treated courteously.
D)right to choose.
Question
While most websites collect personal information,such as consumer e-mail addresses,telephone numbers,shopping habits,and financial data,many of these sites fail to properly inform consumers about what is done with this information once obtained.This is related most directly to the consumer's:

A)right to choose.
B)right to be informed.
C)right to be treated courteously.
D)right to safety.
Question
Many Canadian companies have set up consumer service departments to deal with customer comments and complaints.This is an example of Canadian companies showing a concern about consumer's:

A)right to choose.
B)right to be informed.
C)right to be treated courteously.
D)right to be hear
Question
A supposedly organic clothing detergent company recently ran an ad campaign promoting the fact their products are manufactured without any additives,or environmentally harmful phosphates.During the same time the campaign was aired,a whistle-blower within the company went to the press to indicate that their detergents did,in fact,contain a fair amount of phosphates.The BEST description for this type of activity is:

A)green marketing.
B)greenwashing.
C)deceptive advertising.
D)unethical but legal activity.
Question
People who fly regularly collect frequent flyer miles that can be used for free flights at later dates.The existence of blackout days (days when frequent flyer miles cannot be redeemed)could interfere with consumers':

A)right to choose.
B)right to be informed.
C)right to be treated courteously.
D)right to safety.
Question
All of the following issues would be addressed by the codification of ethics between buyers and sellers with respect to consumer rights,except:

A)In 4 provinces, insurance companies are not required to notify policy owners if the insurance company has specified the use of non-genuine replacement parts in auto repairs.
B)Mattel's Cabbage Patch Snacktime Kids doll catching child's hair in the doll's mouth and causing harm.
C)Most major universities now offer an extended selection of evening courses for those students who must work full time during the day.
D)Students at a major university formed an action committee to protest a proposed "flat fee" tuition schedule.
Question
Many automobile manufacturers will test drive their futuristic concept cars on closed tracks.These concept cars often will have foam and plastic shapes added to the outside of the car so the shape,lines,and contours cannot be picked up by high-powered telescopic lenses of people from watching outside of the track.These automobile manufacturers are very concerned with:

A)corporate curiosity
B)industry standardization
C)reasonable inquiry
D)economic espionage
Question
Among the many issues the organizers for the Qatar FIFA World Cup are facing,it has been reported that they 'wined and dined' FIFA organizers to win the privilege of hosting the World Cup in the first place.This is an example of:

A)bribery.
B)customer service.
C)espionage.
D)target marketing.
Question
A new salesperson takes a prospective client out for lunch.When the salesperson got back to the office and was telling his colleagues of the successful meeting,they were shocked to hear what the salesperson did.The salesperson likely was not familiar with which of the following?

A)marketing program
B)professional business manual
C)code of ethics
D)sales training text book
Question
Procter & Gamble recently charged that competitors photographed its plants and product lines,stole a sample of its cookie dough and infiltrated a confidential sales presentation to learn about its technology,recipe and marketing plan.The competitors paid Procter & Gamble $120 million after a lengthy dispute.This is an example of:

A)bribes.
B)customer service.
C)economic espionage.
D)target marketing.
Question
IBM proudly describes itself in the dress ("We don't wear ties"),sayings ("The IBM Way"),and manner of work (team efforts)of employees.This is a description of the IBM's:

A)operational code.
B)mission environment.
C)socialization process.
D)corporate culture.
Question
SNC Lavelin opened a new department that was focused on implementing standards and practices about how their international salespeople would deal with government officials,potential suppliers,potential customers,and political parties in countries overseas.This new ___________ was meant to avoid many scandals that have plagued SNC Lavelin in times past.

A)consumer bill of rights
B)business mission
C)corporate code
D)code of ethics
Question
Which of the following is one of the major reasons for the violation of ethics codes?

A)lack of specificity
B)family influence
C)religious beliefs
D)fear of disciplinary action
Question
Lululemon is known to have a corporate culture that encourages healthy living,eco-consciousness,and community involvement.A corporate culture is defined as:

A)is a formalized method for controlling the marketing environment.
B)is the set of accepted standards and practices within a given industry by its principal members.
C)is the description of both ethical and behavioural attributes of "white collar" versus "blue collar" workers in the Canadian business environment.
D)is a set of values, ideas, and attitudes that is learned and shared among the members of an organization.
Question
A local business has created a working environment,where they are known to 'work hard and play hard.' While the staff is expected to put in long hours in the office,the management frequently pays for the staff to go on relaxing vacations and experience fun corporate retreats.This environment is known as a:

A)operational code
B)mission environment
C)socialization process
D)corporate culture
Question
In 2002,six executives of Tyson Foods,one of the world's largest poultry,beef,and pork processors,were arrested for illegal smuggling of undocumented foreign workers into the U.S.to work at Tyson plants.Tyson's violations are the result of ______,one of the major reasons why some companies fail to establish ethical behaviour.

A)too ambiguous a mission statement
B)the absence of an executive summary
C)anti-whistle-blowing
D)top management's behaviour
Question
Which of the following statements is least related to corporate culture?

A)The corporate culture is revealed when all the employees wear jeans and t-shirts at work.
B)The corporate culture is apparent in the expectations of ethical behaviour present in formal codes of ethics.
C)A company's corporate culture is revealed by how its employees work together on group projects.
D)A company's decision to try and achieve a 15% return on investment with respect to a particular project.
Question
Which of the following statements describes shortcomings associated with codes of ethics?

A)Most companies do not have a formal code of ethics and for those that do, there is no way for the codes to be enforced.
B)Most companies overlook infractions if the action is unethical but legal, and little action is taken if the unethical behaviour results in a profit for the firm.
C)Many codes of ethics lack specificity, and a problem exists with the perceived behaviour of top management and coworkers.
D)There is often a discrepancy between the code of ethics of a firm and the code of ethics of labour unions, and there is often a discrepancy between the code of ethics of a firm and the personal and moral beliefs of an individual employee.
Question
Transparency International's Corruption Perceptions Index (CPI)recently revealed the worst offenders in term of the use of ______ were Russia,China,and India.

A)bribery
B)customer service
C)economic espionage
D)target marketing
Question
In 2002,six executives of Tyson Foods,one of the world's largest poultry,beef,and pork processors,were arrested for illegal smuggling undocumented foreign workers into the U.S.to work at Tyson plants.From this statement,you can infer that:

A)Tyson Foods has a strong ethical code in spite of the activities of its top management.
B)the management of Tyson's ethical code is overseen by a federal agency.
C)no one that works at Tyson Foods is ethical.
D)the management's behaviour would lead other individuals to believe they could also act unethically when making decisions that would affect the company.
Question
Johnson & Johnson has established a formal code of ethics,which contains a formal statement of ethical principles and ____________

A)legal restrictions.
B)moral reservations.
C)cultural values.
D)rules of conduct.
Question
Michael Smolensky,is CEO of Lifeway Foods,Inc.,based in Skokie,Ill.The company sells kefir,a cultured milk product popular in Smolensky's native Russia.In 1997,Smolensky,who had developed his own secret recipe,got a call from his supplier,saying: "Michael,someone is trying to steal your secrets." Smolensky discovered later that a prospective rival had called to ask the supplier for certain ingredients by their secret codes,known only to Smolensky and the supplier.The rival had picked them out of Lifeway's refuse.This is an example of:

A)economic espionage.
B)corporate curiosity.
C)reasonable inquiry.
D)industry standardization.
Question
Many business require their employees,as part of their employee contract,to agree to various standards of conduct and principles.These employees are likely signing a:

A)consumer bill of rights.
B)business mission.
C)corporate code.
D)code of ethics.
Question
Lava.com is an Internet company that helps other organizations put concepts that they hope will let them dominate the market in their industry into action.In its promotion,it states,"We ignore the rules,and we let no obstacle stand in your company's way-no matter how bold or impossible your idea may seem." The company is composed of eighteen bright young Internet experts.They work in one large room,which also contains dartboards,a pool table,and a meditation center.If you were to walk into the office,it would be next to impossible to tell the company owners from its lowest ranking employee.This is a description of the Internet company's:

A)operational code.
B)corporate culture.
C)socialization process.
D)environmental strategy.
Question
There have been numerous examples in the United States over the last several years of employees of government companies revealing confidential and highly secure information to members of the press.One of the most recent examples was Edward Snowden and the National Security Association (NSA).Edward is being referred to as a

A)whistle-blower.
B)scab.
C)crony.
D)ethical poacher.
Question
Transparency International is an organization that is responsible for:

A)monitoring how developed nations deal with developing nations.
B)setting down procedures for ethical international business based on Napoleonic Code.
C)monitoring bribery on a worldwide scale.
D)creating an acceptable international code of ethics.
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Deck 4: Ethics and Social Responsibility in Marketing
1
Researchers have identified numerous factors that influence ethical marketing behaviour and they include each of the following EXCEPT:

A)societal culture and norms
B)business culture
C)industry practices
D)an individual's underlying personality traits
D
2
A recent study of American and Canadian entrepreneurs on ethical perceptions found that _____ of both considered it was unethical to blame an error on innocent co-workers.

A)45 percent
B)50 percent
C)75 percent
D)100 percent
D
3
A company interviews a very qualified female for a business sales position.She is more qualified than any males who have been interviewed.However,the company knows that some male purchasing agents prefer to deal with a male salesperson,and so they hire a less qualified male applicant.This action would normally be considered:

A)ethical but illegal.
B)unethical and illegal.
C)ethical and legal.
D)unethical but legal.
D
4
Which target market event does Evergreen Memories primarily focus on?

A)Weddings
B)Birthdays
C)Anniversaries
D)Funerals
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5
Ethics are the:

A)religious tenets of the country or ethnic region you live in.
B)social norms of a nation, community, or family.
C)laws of society that define a person's beliefs and behaviours.
D)moral principles and values that govern the actions and decisions of an individual group.
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6
A real estate agent sells a high-rise condo unit to a customer,primarily because the customer loves the city view from the condo windows.The agent shows the customer a promotional leaflet suggesting that there will be no further construction in the area for quite some time but knows that in one year another high-rise will be built,effectively blocking the view so important to the customer.The agent decides not to give that information to the customer.This action would normally be considered:

A)ethical but illegal.
B)unethical and illegal.
C)ethical and legal.
D)unethical but legal.
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k this deck
7
Evergreen Memories has found a successful niche by leveraging which consumer trend?

A)Interest in sustainability and eco-friendliness
B)Low cost gifts
C)Buying local
D)Interest in ethical companies
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Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
8
A Canadian business was conducting operations overseas where they were caught bribing officials in order to win engineering projects.Bribing is against Canadian society's values and standards.In essence,what did this business break?

A)ethics
B)cultural norms
C)industry practices
D)laws
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Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
9
Which of the following statements accurately distinguishes between laws and ethics?

A)Laws reflect the beliefs of the majority, and ethics reflect the beliefs of smaller individual segments of society.
B)Ethics deal with religious and moral beliefs, and laws deal with social, economic, and environmental behaviours.
C)Ethics deal with internal (personal) issues, and laws deal with external (social) issues.
D)Ethics deal with personal and moral principles while laws are society's values and are enforceable in the courts.
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Unlock for access to all 161 flashcards in this deck.
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k this deck
10
A company uses a technique called "price gouging".This action would normally be considered:

A)ethical but illegal.
B)unethical and illegal.
C)ethical and legal.
D)unethical but legal.
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
11
Socially responsible companies often are known by which "tagline"?

A)"A green business makes more green"
B)"Do well by doing good"
C)"Do good by doing well"
D)"If we can do it, so can you"
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
12
All Canadian companies must abide by established business laws for operation,which include financial reporting and employment standards.These laws are:

A)a specific set of behaviours a given society considers to be ethical.
B)society's values and standards that are enforceable in the courts.
C)the agreed upon code of behaviour for a given nation, community, religious group, or family unit.
D)written documentation of a prescribed set of behaviours.
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
13
Evergreen Memories' products serve benefit the environment in three major ways,they are:

A)clean the air, fight global warming, and prevent soil erosion
B)clean the air, prevent soil erosion, and retain moisture in the soil
C)clean the air, fight global warming, and retain moisture in the soil
D)fight global warming, prevent soil erosion, and retain moisture in the soil
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
14
Evergreen memories has seen a boost in business from businesses wanting to use their products as part of which aspect of their marketing program?

A)product
B)distribution
C)promotion
D)pricing
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Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
15
Several companies meet and agree to bid rigging for sealed tendered government contract work.Bid rigging is:

A)ethical but illegal.
B)unethical and illegal.
C)ethical and legal.
D)unethical but legal.
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
16
The moral principles and values that govern the actions and decisions of an individual or group are known as:

A)Laws
B)Religious precepts
C)Ethics
D)Social norms
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Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
17
The Ronald McDonald House creates an environment for their staff and guests that includes guidelines such as 'treating everyone how you would like to be treated.' This guideline is referred to as a good:

A)Law
B)Ethic
C)Business principal
D)Regulation
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k this deck
18
Margot,at Evergreen Memories,recognized that Canadians were stuck in a culture she termed as:

A)green-focused
B)waste-noters
C)throwaway
D)eco-conscious
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Unlock for access to all 161 flashcards in this deck.
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k this deck
19
Many media today use pay-to-vote polls (in which respondents use a 900 telephone number to vote "yes" or "no" on a current issue)as a means of generating viewer or listener interest.The Research Industry Coalition (RIC)has asked all media to acknowledge the questionable validity of such polls by informing viewers or listeners that the results are NOT representative of the population but are just a frequency distribution of those who call when the media report the results.If a television station chooses not to make viewers aware of the shortcomings of the poll,its business practice would fall into which of the following categories?

A)ethical but illegal
B)ethical and legal
C)unethical and illegal
D)unethical but legal
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
20
Which of the following is NOT a possible reason why the state of perceived ethical business conduct is at its present level?

A)there is increased pressure on businesspeople to make decisions in a society characterized by diverse value systems
B)there is a growing tendency for business decisions to be judged publicly by groups with different values and interests
C)the public's expectations regarding ethical business behaviour have increased
D)there is less pressure on businesspeople to make decisions in a society characterized by diverse value systems
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
21
In various communities and businesses,culture serves as a socializing force that employees and residents explicitly and implicitly abide by.In essence,culture is helping to shape what is:

A)the will of the largest minority in a society.
B)morally right and just.
C)the considered opinion of a society's elders.
D)exclusively the law of the lan
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Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
22
A small high tech firm doesn't have the financial resources to pay a licensing fee to use a patented technology in the design of its new computer technology but uses it none-the-less.This is an example of an act that is:

A)ethical but illegal.
B)ethical and legal.
C)unethical and illegal.
D)unethical but legal.
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
23
Business culture affects ethical conduct both in the exchange relationship between sellers and buyers and in the:

A)competitive behaviour among sellers.
B)competitive behaviour between unrelated industries.
C)price, service, and product responsibility to the ultimate consumer.
D)accountability of buyers and sellers to federal and state legislation.
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Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
24
The goal of Transparency International is to rank businesses and countries according to which of the following?

A)bribery
B)unsafe products
C)sustainability
D)corporate stealing
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Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
25
Consumers have witnessed numerous instances in the brokerage (insider trading),insurance (deceptive sales practices),and defence (bribery)industries going awry but where executives from these firms argues that they were simply behaving in a manner consistent with others in their industry.This corporate behaviour might mean that these firms:

A)are taking full blame for their actions.
B)will accept punishment for their actions if the punishment is determined by members of their industry.
C)believe they should be punished only if everyone else in their industry is.
D)attribute their actions to business culture.
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k this deck
26
A large investment bank has been notified by the Securities and Exchange Commission that several of its sales and trading officials may face charges for taking inflated commissions -in exchange for providing information on IPO shares in 1999 and 2000.This plus many other allegations caused the bank to release the following statement: "Our business dealings follow an accepted code of conduct in our industry." This statement means the bank executives:

A)are taking full blame for its actions.
B)will accept punishment for their actions if the punishment is determined by members of their industry.
C)believe they should be punished only if everyone else in their industry is.
D)attribute the bank's action to business culture.
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
27
Which of the following is NOT considered to be a factor influencing ethical behaviour?

A)societal culture and norms
B)business culture
C)industry practices
D)government legislation
Unlock Deck
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k this deck
28
The effective rules of the game,the boundaries between competitive and unethical behaviour,and the codes of conduct in business dealings in business activities are collectively referred to as

A)Societal norms
B)Cultural modes and mores
C)Business cultures
D)Fair trade practices
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Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
29
In a study of Canadian and American entrepreneurs,researchers found that American entrepreneurs found which of the following more ethical,in comparison to Canadian entrepreneurs?

A)use company services for personal use
B)take a 'loan' out on behalf of the company
C)there is no difference between the two sets of entrepreneurs
D)use the business to obtain bank credit for personal use
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
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k this deck
30
Making counterfeit copies of Rolex watches,Mont Blanc fountain pens,Prada purses and other international brands is pervasive in China because it is so easy to get away with it.Laws protecting intellectual property are unclear and sporadically enforced.Even when they are applied,sanctions are minimal,typically consisting of confiscation,a warning,a public apology,and perhaps a fine (negotiated,of course).Moreover,copying enjoys a long tradition in China and does not carry a stigma.Copying a masterpiece was historically considered an art form in its own right,and Chinese students have been taught for centuries to copy their teachers as accurately as possible before attempting to create.A business introducing a product into China needs to know that _____ may lead to trademark infringements.

A)societal culture and norms
B)opinion leaders
C)antecedent states
D)organizational culture and expectations
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Unlock for access to all 161 flashcards in this deck.
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k this deck
31
If numbers from the state-run China National Network Information Center (CNNIC)are correct,China has more than 17 million Internet users as of June 2000.The Chinese government is filtering,tracing,and monitoring everything Chinese users do online as it looks for dissidents.Yahoo!,a U.S.Internet service provider,excludes correspondence related to human rights,democracy,or Tibetan freedom transmission to and from China so it will not lose its ability to operate in China.By self-regulating communication to and from China,Yahoo! is acting:

A)ethically but illegally.
B)ethically and legally.
C)unethically and illegally.
D)unethically but legally.
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
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k this deck
32
As the use of the Internet grows around the world,understanding between countries must be reached so that there can be as easy an exchange of ideas and information as possible.One important issue is opt-in versus opt-out.All European websites have opt-in policies,and U.S.websites have opt-out policies.Opt-in means customers must ask to be involved in data collection and marketing while opt-out companies automatically include customers in data collection unless the customer specifically asks not to be included.Europeans and European businesses believe it is unethical to invade someone's privacy.American businesses do it all the time because Americans are not nearly as protective of their right to privacy.What ethical factor is illustrated by this example?

A)societal culture and norms
B)business culture
C)industry practices
D)organizational culture and expectations
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k this deck
33
A computer program aimed at car dealers shows financing outcomes that misstate taxes and interest.The computer company agrees the program misleads buyers,but says it will provide what dealers want as long as it is not against the law.This is an example of an act that is:

A)ethical but illegal.
B)ethical and legal.
C)unethical and illegal.
D)unethical but legal.
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Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
34
Desjardins Group is one of Canada's Top Corporate Citizens,for example,their CEO's compensation is also tied to sustainability-related performance targets.This is just one example of how Desjardins Group is demonstrating:

A)corporate social responsibility
B)executive compensation strategy
C)corporate sustainability
D)corporate compensation
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Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
35
In Korea,copying is quite common and according to international trade officials,many Koreans have the idea that the thoughts of one person should benefit all,and the Korean government rarely prosecutes infringements._____ may lead to copyright infringements.

A)societal culture and norms
B)opinion leaders
C)antecedent states
D)organizational culture and expectations
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
36
Those employees that report unethical or illegal actions of their employers are known as:

A)whistle-blowers
B)corporate employees
C)business heros
D)transparency champions
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Unlock for access to all 161 flashcards in this deck.
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k this deck
37
Which of the following is considered to be a positive factor that influences ethical behaviour?

A)societal culture and norms
B)organizational structures
C)Revenue Canada
D)federal agencies
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Unlock for access to all 161 flashcards in this deck.
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k this deck
38
First Nations of Canada are very concerned about the disconnect of their ancestor's culture and the culture of their children growing up today in the 21st century.Culture refers to:

A)the set of values, ideas, and attitudes of a homogenous group of people that are transmitted from one generation to the next.
B)the music, art, theatre, etc.that reflects the values of an entire nation.
C)the learned behaviours of a specific racial, ethnic, or religious group based on ethics and protected by laws.
D)the combination of beliefs and behaviours accepted as correct regardless of a person's age, sex, race, or religion.
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k this deck
39
Fiji Water has created a perception by wanting to be viewed green or environmentally friendly by depicting a lush tropical landscape as the label on their water,despite shipping their water several tens of thousands of miles by ship,plane,train,and truck to reach the store shelf.They can be said to be engaged in:

A)environmental deception.
B)greenwashing.
C)social deception.
D)green marketing.
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Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
40
When the procurement officer at a local municipality accepted lavish gifts from a road construction firm,who had just recently submitted a Request for Proposal for a published contract,this is an example of:

A)an activity that is legal and ethical.
B)caveat emptor.
C)an activity that is illegal but ethical.
D)bribery.
Unlock Deck
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k this deck
41
All of the below are items that describe the codification of ethics between buyers and sellers,except:

A)the right to be right
B)the right to be heard
C)the right to choose
D)the right to safety
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
42
Economic espionage is:

A)the destruction of a competitor's goods or services through physical damage of property or damage to their reputation.
B)the clandestine collection of trade secrets or proprietary information about a company's competitors.
C)knowledge of wrong doing within a firm that goes unreported in order to better a worker's personal standing in the firm.
D)fraudulent activities by a firm whereby the consumer is intentionally sold inferior goods or provided with inferior services for the sake of a larger profit.
Unlock Deck
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k this deck
43
It was consumer complaints about late-night and repeated calls by telemarketers that led to greater limitations on telemarketing practices which best addresses a consumer's:

A)right to choose.
B)right to be informed.
C)right to be heard.
D)right to safety.
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
44
P.T.Barnum was a 19th century businessman who made fortunes displaying oddities at his museum.Some were really freaks of nature; others were man-made like the white horse with a horn glued in the middle of his forehead.When asked if it were right not to tell people the bearded lady was actually a man,Barnum might have replied with which of the following?

A)modus operandi
B)caveat emptor
C)de facto marketing
D)e pluribus unum
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k this deck
45
With new changes to privacy concerns,many websites (such as reuters.com)now provide a notice that Cookies are used to track visitors clicks and browsing habits.This notification was driven by consumer's:

A)right to choose.
B)right to be informed.
C)right to be treated courteously.
D)right to safety.
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
46
When Toysmart.com filed for bankruptcy in June 2000,it listed its customer database as one of its assets even though it had assured its customers it would never disclose their information to any third party.People who had purchased from Toysmart and were a part of its database were upset when they learned that their private information was being treated as property that was for sale.These customers believed that they should know how their private information would be used.In other words,Toysmart's former customers had a:

A)right to choose.
B)right to be informed.
C)right to be treated courteously.
D)right to safety.
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
47
Recognizing the issue of greenwashing,the Canadian government developed ECOLOGO,this is helping Canadians to make informed choices about:

A)genuine environmentally sustainable products
B)companies not to buy from
C)companies that use child-labour
D)companies that are not environmentally friendly
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
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k this deck
48
When a company places numerous "eco-friendly" labels from third party companies on their product,despite not being an environmentally responsible company,this is known as

A)social deception.
B)green marketing.
C)greenwashing.
D)unethical packaging.
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Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
49
Another expression for the term caveat emptor is:

A)let the buyer beware.
B)the right to choose.
C)the thoughts of one person should benefit all.
D)the greatest good for the greatest number.
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
50
With respect to the rights of consumers,which of the following is NOT specified in the codification of ethics between buyers and sellers in Canada?

A)the right to be informed
B)the right to be heard
C)the right to have fair prices
D)the right to safety
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
51
Recently,Facebook found itself in hot water with its users when it was discovered that the company intended to use personal data on its users to attract advertisers.In other words,Facebook's customers had a:

A)right to happiness.
B)right to safety.
C)right to be treated courteously.
D)right to be informed
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Unlock for access to all 161 flashcards in this deck.
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k this deck
52
A new soft drink manufacturer wanted to have their new beverage placed at the front of the main drink aisle at a local grocery store.The grocery store asked to receive an at-cost discount on the new soft drink,in order for them to place it at the front of the aisle.This is an example of:

A)kickbacks.
B)economic espionage.
C)caveat emptor.
D)slotting allowances.
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
53
A company has recognized that 1 in 1000 of their products may default resulting in a non-harmful outcome for the user.This threshold is below their standards to issue a product recall.Instead they place a sticker on their product informing the user of the potential issue.What has the company just done?

A)employed caveat emptor
B)issued a warning of potential injury
C)ruined their chances of profit
D)demonstrated eco-friendliness
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k this deck
54
When Tom went to buy a necklace,he decided to buy it from a pawnshop rather than a jewelry store.He congratulated himself when he saw the number of stones he had purchased for $300.The necklace turned his fiancée's neck green,and the "diamonds" turned out to be zirconium.Tom should have remembered:

A)the iceberg principle.
B)e pluribus unum.
C)de facto marketing.
D)caveat emptor
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Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
55
The Canadian privacy commissioner recently forced Facebook to update their privacy settings and better inform visitors of what they are and are not sharing publically and privately.This request was driven by consumer's:

A)right to be informed.
B)right to safety.
C)right to be treated courteously.
D)right to choose.
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
56
While most websites collect personal information,such as consumer e-mail addresses,telephone numbers,shopping habits,and financial data,many of these sites fail to properly inform consumers about what is done with this information once obtained.This is related most directly to the consumer's:

A)right to choose.
B)right to be informed.
C)right to be treated courteously.
D)right to safety.
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
57
Many Canadian companies have set up consumer service departments to deal with customer comments and complaints.This is an example of Canadian companies showing a concern about consumer's:

A)right to choose.
B)right to be informed.
C)right to be treated courteously.
D)right to be hear
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k this deck
58
A supposedly organic clothing detergent company recently ran an ad campaign promoting the fact their products are manufactured without any additives,or environmentally harmful phosphates.During the same time the campaign was aired,a whistle-blower within the company went to the press to indicate that their detergents did,in fact,contain a fair amount of phosphates.The BEST description for this type of activity is:

A)green marketing.
B)greenwashing.
C)deceptive advertising.
D)unethical but legal activity.
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
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k this deck
59
People who fly regularly collect frequent flyer miles that can be used for free flights at later dates.The existence of blackout days (days when frequent flyer miles cannot be redeemed)could interfere with consumers':

A)right to choose.
B)right to be informed.
C)right to be treated courteously.
D)right to safety.
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
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k this deck
60
All of the following issues would be addressed by the codification of ethics between buyers and sellers with respect to consumer rights,except:

A)In 4 provinces, insurance companies are not required to notify policy owners if the insurance company has specified the use of non-genuine replacement parts in auto repairs.
B)Mattel's Cabbage Patch Snacktime Kids doll catching child's hair in the doll's mouth and causing harm.
C)Most major universities now offer an extended selection of evening courses for those students who must work full time during the day.
D)Students at a major university formed an action committee to protest a proposed "flat fee" tuition schedule.
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k this deck
61
Many automobile manufacturers will test drive their futuristic concept cars on closed tracks.These concept cars often will have foam and plastic shapes added to the outside of the car so the shape,lines,and contours cannot be picked up by high-powered telescopic lenses of people from watching outside of the track.These automobile manufacturers are very concerned with:

A)corporate curiosity
B)industry standardization
C)reasonable inquiry
D)economic espionage
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k this deck
62
Among the many issues the organizers for the Qatar FIFA World Cup are facing,it has been reported that they 'wined and dined' FIFA organizers to win the privilege of hosting the World Cup in the first place.This is an example of:

A)bribery.
B)customer service.
C)espionage.
D)target marketing.
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
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k this deck
63
A new salesperson takes a prospective client out for lunch.When the salesperson got back to the office and was telling his colleagues of the successful meeting,they were shocked to hear what the salesperson did.The salesperson likely was not familiar with which of the following?

A)marketing program
B)professional business manual
C)code of ethics
D)sales training text book
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k this deck
64
Procter & Gamble recently charged that competitors photographed its plants and product lines,stole a sample of its cookie dough and infiltrated a confidential sales presentation to learn about its technology,recipe and marketing plan.The competitors paid Procter & Gamble $120 million after a lengthy dispute.This is an example of:

A)bribes.
B)customer service.
C)economic espionage.
D)target marketing.
Unlock Deck
Unlock for access to all 161 flashcards in this deck.
Unlock Deck
k this deck
65
IBM proudly describes itself in the dress ("We don't wear ties"),sayings ("The IBM Way"),and manner of work (team efforts)of employees.This is a description of the IBM's:

A)operational code.
B)mission environment.
C)socialization process.
D)corporate culture.
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k this deck
66
SNC Lavelin opened a new department that was focused on implementing standards and practices about how their international salespeople would deal with government officials,potential suppliers,potential customers,and political parties in countries overseas.This new ___________ was meant to avoid many scandals that have plagued SNC Lavelin in times past.

A)consumer bill of rights
B)business mission
C)corporate code
D)code of ethics
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k this deck
67
Which of the following is one of the major reasons for the violation of ethics codes?

A)lack of specificity
B)family influence
C)religious beliefs
D)fear of disciplinary action
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k this deck
68
Lululemon is known to have a corporate culture that encourages healthy living,eco-consciousness,and community involvement.A corporate culture is defined as:

A)is a formalized method for controlling the marketing environment.
B)is the set of accepted standards and practices within a given industry by its principal members.
C)is the description of both ethical and behavioural attributes of "white collar" versus "blue collar" workers in the Canadian business environment.
D)is a set of values, ideas, and attitudes that is learned and shared among the members of an organization.
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k this deck
69
A local business has created a working environment,where they are known to 'work hard and play hard.' While the staff is expected to put in long hours in the office,the management frequently pays for the staff to go on relaxing vacations and experience fun corporate retreats.This environment is known as a:

A)operational code
B)mission environment
C)socialization process
D)corporate culture
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k this deck
70
In 2002,six executives of Tyson Foods,one of the world's largest poultry,beef,and pork processors,were arrested for illegal smuggling of undocumented foreign workers into the U.S.to work at Tyson plants.Tyson's violations are the result of ______,one of the major reasons why some companies fail to establish ethical behaviour.

A)too ambiguous a mission statement
B)the absence of an executive summary
C)anti-whistle-blowing
D)top management's behaviour
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k this deck
71
Which of the following statements is least related to corporate culture?

A)The corporate culture is revealed when all the employees wear jeans and t-shirts at work.
B)The corporate culture is apparent in the expectations of ethical behaviour present in formal codes of ethics.
C)A company's corporate culture is revealed by how its employees work together on group projects.
D)A company's decision to try and achieve a 15% return on investment with respect to a particular project.
Unlock Deck
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k this deck
72
Which of the following statements describes shortcomings associated with codes of ethics?

A)Most companies do not have a formal code of ethics and for those that do, there is no way for the codes to be enforced.
B)Most companies overlook infractions if the action is unethical but legal, and little action is taken if the unethical behaviour results in a profit for the firm.
C)Many codes of ethics lack specificity, and a problem exists with the perceived behaviour of top management and coworkers.
D)There is often a discrepancy between the code of ethics of a firm and the code of ethics of labour unions, and there is often a discrepancy between the code of ethics of a firm and the personal and moral beliefs of an individual employee.
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73
Transparency International's Corruption Perceptions Index (CPI)recently revealed the worst offenders in term of the use of ______ were Russia,China,and India.

A)bribery
B)customer service
C)economic espionage
D)target marketing
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74
In 2002,six executives of Tyson Foods,one of the world's largest poultry,beef,and pork processors,were arrested for illegal smuggling undocumented foreign workers into the U.S.to work at Tyson plants.From this statement,you can infer that:

A)Tyson Foods has a strong ethical code in spite of the activities of its top management.
B)the management of Tyson's ethical code is overseen by a federal agency.
C)no one that works at Tyson Foods is ethical.
D)the management's behaviour would lead other individuals to believe they could also act unethically when making decisions that would affect the company.
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75
Johnson & Johnson has established a formal code of ethics,which contains a formal statement of ethical principles and ____________

A)legal restrictions.
B)moral reservations.
C)cultural values.
D)rules of conduct.
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76
Michael Smolensky,is CEO of Lifeway Foods,Inc.,based in Skokie,Ill.The company sells kefir,a cultured milk product popular in Smolensky's native Russia.In 1997,Smolensky,who had developed his own secret recipe,got a call from his supplier,saying: "Michael,someone is trying to steal your secrets." Smolensky discovered later that a prospective rival had called to ask the supplier for certain ingredients by their secret codes,known only to Smolensky and the supplier.The rival had picked them out of Lifeway's refuse.This is an example of:

A)economic espionage.
B)corporate curiosity.
C)reasonable inquiry.
D)industry standardization.
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77
Many business require their employees,as part of their employee contract,to agree to various standards of conduct and principles.These employees are likely signing a:

A)consumer bill of rights.
B)business mission.
C)corporate code.
D)code of ethics.
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78
Lava.com is an Internet company that helps other organizations put concepts that they hope will let them dominate the market in their industry into action.In its promotion,it states,"We ignore the rules,and we let no obstacle stand in your company's way-no matter how bold or impossible your idea may seem." The company is composed of eighteen bright young Internet experts.They work in one large room,which also contains dartboards,a pool table,and a meditation center.If you were to walk into the office,it would be next to impossible to tell the company owners from its lowest ranking employee.This is a description of the Internet company's:

A)operational code.
B)corporate culture.
C)socialization process.
D)environmental strategy.
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79
There have been numerous examples in the United States over the last several years of employees of government companies revealing confidential and highly secure information to members of the press.One of the most recent examples was Edward Snowden and the National Security Association (NSA).Edward is being referred to as a

A)whistle-blower.
B)scab.
C)crony.
D)ethical poacher.
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80
Transparency International is an organization that is responsible for:

A)monitoring how developed nations deal with developing nations.
B)setting down procedures for ethical international business based on Napoleonic Code.
C)monitoring bribery on a worldwide scale.
D)creating an acceptable international code of ethics.
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Unlock Deck
Unlock for access to all 161 flashcards in this deck.